--- title: AT&T Contact Center Reviews meta\_title: 'AT&T Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how AT&T Contact Center works for a business like yours. aggregate\_rating: rating\_value: 3.6 review\_count: 15 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # AT&T Contact Center Reviews & Product Details Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective solution. Whatever your situation, AT&T can tailor a contact center to your business needs. * * * Seller [AT&T Inc.](https://www.g2.com/sellers/at-t-inc) Discussions [AT&T Contact Center Community](https://www.g2.com/products/at-t-contact-center/discuss) Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/at-t-contact-center/pricing) ## Top-Rated Alternatives [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/at-t-contact-center/competitors/alternatives) ## User Insights Average based on 15 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 9/30/2016 "keeping us moving" 4.5/5 What do you like best about AT&T Contact Center? great for my company. always keeping my staff in touch with our central office. Review collected by and hosted on G2.com. What do you dislike about AT&T Contact Center? dislike has to be it takes a while to download apps. Review collected by and hosted on G2.com. Recommendations to others considering AT&T Contact Center: Just do it. you'll love it. Review collected by and hosted on G2.com. What problems is AT&T Contact Center solving and how is that benefiting you? We are solving and trouble shooting daily operations for various productions ranging from small clubs up to larger scale productions such as Cirque du Soleil. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Mid-Market (51-1000 emp.) 4/13/2016 "Good experience and communication" 2.5/5 What do you like best about AT&T Contact Center? The communication is often good with AT&T. They are quick to resolve issues I have with billing and my services. I also like the new app on my phone for MyAT&T. It allows me to access my account and billing information, modify my services, and see my past billing history. Review collected by and hosted on G2.com. What do you dislike about AT&T Contact Center? The communication can be slow sometimes with long wait times. Also, the phone app force closes frequently. Review collected by and hosted on G2.com. Recommendations to others considering AT&T Contact Center: Definitely download the app, it makes using the service the easiest. Review collected by and hosted on G2.com. What problems is AT&T Contact Center solving and how is that benefiting you? It allows me to access my information for my account on the go on demand. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Leslie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leslie H.") LH Leslie H. Real Estate Administrator and Realtor for Exsell Real Estate Experts brokered by eXp Realty Small-Business (50 or fewer emp.) 3/14/2016 "So-So" 1.5/5 What do you like best about AT&T Contact Center? I like the new app on my phone for myat&t that provides quicker access to your account information. Review collected by and hosted on G2.com. What do you dislike about AT&T Contact Center? I dislike the long hold times on the phone and unclear answers on billing. Review collected by and hosted on G2.com. Recommendations to others considering AT&T Contact Center: To download the myat&t app for the phone for personal and utilize the online business solutions for at&t Review collected by and hosted on G2.com. What problems is AT&T Contact Center solving and how is that benefiting you? Real estate development. Multiple lines have been available for our needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/13/2014 "AT&T Contact Center a good product depending on your specific needs" 3/5 What do you like best about AT&T Contact Center? The contact center works find, but it can be a bit cumbersome at times. Review collected by and hosted on G2.com. What do you dislike about AT&T Contact Center? Not as user friendly as it could be depending upon your specific needs. Review collected by and hosted on G2.com. Recommendations to others considering AT&T Contact Center: Yes depending upon their needs. Review collected by and hosted on G2.com. What problems is AT&T Contact Center solving and how is that benefiting you? NA Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael F.") MF Michael F. Senior Technical Account Manager, Team Lead Computer Software Enterprise (\> 1000 emp.) 8/31/2012 "Works Great for Call Center Functionality" 3/5 What do you like best about AT&T Contact Center? Easily integrates into your environment. Review collected by and hosted on G2.com. What do you dislike about AT&T Contact Center? Cumbersome look and feel. Review collected by and hosted on G2.com. Recommendations to others considering AT&T Contact Center: I have had no experience with any other solution, and very little with AT&T's. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about AT&T Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about AT&T Contact Center ](https://www.g2.com/products/at-t-contact-center/discussions/new) GU Guest User What is AT&T Contact Center used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-at-t-contact-center-used-for) [ View all Discussions ](https://www.g2.com/products/at-t-contact-center/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/at-t-contact-center/pricing) AT&T Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c3f18bfab0641855911055bcf125b1cf/lumen-contact-center.png "Product Avatar Image") CenturyLink 4.2/5(13) [ Compare Now ](https://www.g2.com/compare/at-t-contact-center-vs-lumen-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/at-t-contact-center-vs-five9-intelligent-cloud-contact-center-platform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cf9865601c968142dc80fd6db71ad123/deutsche-telekom-contact-center.jpg "Product Avatar Image") Deutsche Telekom 4/5(2) [ Compare Now ](https://www.g2.com/compare/at-t-contact-center-vs-deutsche-telekom-contact-center) ## Work at AT&T Inc.? 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