SS
Scott S.
Chief Financial Officer
Small-Business (50 or fewer emp.)
"Asure HR and Payroll"
4/5
What do you like best about Asure?

The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll. Review collected by and hosted on G2.com.

What do you dislike about Asure?

There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Quick, Hassle-Free Hour Reporting with Paperwork Handled"
5/5
What do you like best about Asure?

YOU CALL IN YOUR HOURS AND YOU ARE DONE. ALL THE PAPERWORK AND REPORTS ARE HANDLED. Review collected by and hosted on G2.com.

What do you dislike about Asure?

BECAUSE THEY ARE OFTEN SO BUSY AND WAIT TIMES CAN BE LONG, ENTERING THE HOURS ON LINE WOULD SOMETIMES BE HELPFUL Review collected by and hosted on G2.com.

Verified User in Information Services
AI
Verified User in Information Services
Small-Business (50 or fewer emp.)
"Broken Promises and Terrible Communication"
0.5/5
What do you like best about Asure?

Not much. Broken promises, poor service, terrible communication Review collected by and hosted on G2.com.

What do you dislike about Asure?

Terrible communication, service, and questionable practices. The right hand doesnt know what the left hand is doing Review collected by and hosted on G2.com.

Bobbi H.
BH
Bobbi H.
General Manager
Small-Business (50 or fewer emp.)
"Quick Efficient Software"
5/5
What do you like best about Asure?

Asure is very easy to navigate through. The upgraded webpages make it a breeze getting to where you need to be to do payroll. Review collected by and hosted on G2.com.

What do you dislike about Asure?

What I like least about Asure is it sometimes doesn't sycn up with the time clock software. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Responsive Customer Service That’s Always There When You Need It"
4.5/5
What do you like best about Asure?

Customer service is great when needed. Able to answer phone or return calls when needed. Review collected by and hosted on G2.com.

What do you dislike about Asure?

No major issues. Report pulling is sometimes limited but there are work arounds as needed. Review collected by and hosted on G2.com.

Kim C.
KC
Kim C.
Office Manager
Mid-Market (51-1000 emp.)
"Asure, not good."
0/5
What do you like best about Asure?

There was nothing I liked about Asure. It was not user friendly. Review collected by and hosted on G2.com.

What do you dislike about Asure?

Everything. My employees could not understand how to log on. Too maky hands were in the pot. Review collected by and hosted on G2.com.

Molly H.
MH
Molly H.
Controller
Mid-Market (51-1000 emp.)
"Asure goes above and beyond"
5/5
What do you like best about Asure?

Everyone that I have dealt with are kind and very helpful! They take the time to answer any questions I have and make sure that we have everything we need. We are in the process of changing our payroll system and are looking forward to implementing their system. It looks easy to use and will be so helpful not only with payroll, but the HR features too. Review collected by and hosted on G2.com.

What do you dislike about Asure?

Nothing! They haven't given use any reason to dislike anything about them. Review collected by and hosted on G2.com.

Khara T.
KT
Khara T.
Executive Director
Small-Business (50 or fewer emp.)
"I have been satisfied with Asure services."
4/5
What do you like best about Asure?

There is a direct deposit option that is helps us save in mailing. Staff are willing to wait in scheduling payroll. They also offer other services that are useful to organization like ours. Review collected by and hosted on G2.com.

What do you dislike about Asure?

Asure schedules payroll too early in the pay period. Review collected by and hosted on G2.com.

Jill H.
JH
Jill H.
VP of Finance
Small-Business (50 or fewer emp.)
"Average response time for critical support tickets...4 years and counting"
0/5
What do you like best about Asure?

Kari and Jen in Support are the best. When we need additional training, they are always very thorough and informative. They have also been very easy to work with when we find errors in the system Asure deems worthy of fixing. Review collected by and hosted on G2.com.

What do you dislike about Asure?

In ability to respond to critical support tickets. By respond, I don't necessarily mean fix. I want updates on the status of the ticket and whether there is any intention to fix the broken pieces. Four years is an insane amount of time to have an open ticket. TLM support is terrible. Most of the time we get bounced between TLM and Evolution support, with both of them blaming the other and neither of them solving the problem. Review collected by and hosted on G2.com.

Kat and Pat M.
KM
Kat and Pat M.
Owner / CEO
Small-Business (50 or fewer emp.)
"Well-rounded hiring software"
3.5/5
What do you like best about Asure?

I use HireClick, and I'd say the best part about it is the customer support. Anytime I have a question, my dedicated representative will implement it for me. The UI is a little clunky but it is effective for the hiring process. I like that there are multiple statuses you can rank candidates by, which is helpful for marking your favorites at different stages of the process. Review collected by and hosted on G2.com.

What do you dislike about Asure?

When I added both application and resume options to my job form, the resume upload did not work. However the customer service representative was able to get it to work from his end. Maybe it's just a bug with the client side. Also, I wish there was a way to bulk send rejection emails while excluding the people you've already emailed without manually having to tick them off. Review collected by and hosted on G2.com.