--- title: Asure Reviews meta_title: 'Asure Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 391 reviews by the users' company size, role or industry to find out how Asure works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 391 scale: '5' date_modified: '2026-07-17' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Asure Reviews **Vendor:** Asure **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.0/5.0 **Total Reviews:** 391 ## About Asure The Asure suite includes Payroll & Tax, HR, and Time & Attendance software as well as HR services that right-size the HR function based on each client's stage of growth. Small and medium-sized businesses need to grow but people and cash are scarce resources. Asure helps growing companies better allocate both their financial and human capital while developing great teams that have the passion and skills to get to the next level. ## Asure Pros & Cons **What users like:** - Users highlight the **exceptional customer service** of Asure, praising the helpfulness and availability of staff. (75 reviews) - Users value the **amazing customer support** of Asure, highlighting responsiveness and helpfulness from dedicated contacts. (69 reviews) - Users value the **ease of use** of Asure, making payroll and onboarding processes seamless and efficient. (54 reviews) - Users commend the **accuracy and timeliness** of Asure's payroll management, making the process user-friendly and efficient. (39 reviews) - Users appreciate the **accurate and timely payroll** service of Asure, praising its user-friendly interface and support. (36 reviews) - Payroll (32 reviews) - Simple (24 reviews) - Staff Helpfulness (20 reviews) - Easy Setup (16 reviews) - Response Time (14 reviews) **What users dislike:** - Users report **poor customer support** with Asure, facing issues like unresponsive representatives and lack of accountability. (25 reviews) - Users note that **poor support services** lead to frustrating communication issues and lack of accountability during onboarding. (18 reviews) - Users experience **payroll issues** with Asure's misleading terms and cumbersome data processing, causing frustration in service management. (17 reviews) - Users find Asure to be **not user-friendly** , facing difficulties in navigation and service termination processes. (14 reviews) - Users find **difficult navigation** frustrating, with issues accessing key information and managing HR tasks effectively. (11 reviews) - Difficulty (11 reviews) - Not Intuitive (11 reviews) - Users find Asure **time-consuming** , often facing delays in task completion and unresolved issues that hinder efficiency. (11 reviews) - Inadequate Reporting (9 reviews) - Learning Curve (9 reviews) ## Asure Reviews ### 1. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Asure?** The staff we've worked with at Asure has been wonderful, specifically Kaitlyn and Shelley. They have worked closely with me to ensure that their solutions work for our office. We have a number of unique situations and no matter what challenge I've thrown at them, they have a quick and easy solution. I am truly impressed! Shelley made implementing a new portion of the system so easy. Our staff uses the software every day and they've expressed how easy it is for them to use it. I love how the timeclock integrates with the payroll. It makes my job easier and less room for data entry errors. Kaitlyn's ongoing customer service has been a true pleasure. Her responses are quick, helpful and kind. I've never been stuck with an issue or a question since Kaitlyn has been on the case! **What do you dislike about Asure?** Occasionally the software is a little clunky feeling. But nothing that impacts use in a large way. **What problems is Asure solving and how is that benefiting you?** Asure helps us track employee hours, time accurals and payroll. It's also enabled us to have custom hours entry for different roles within our office. ### 2. New start up using Assure **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Asure?** The responsivness to quesstions via email and phone calls. In addition, Assure will not only withhold payroll taxes but will handle paying withheld taxes to the gov't on behalf of their clients so the client does not have to worry about sending in payroll taxes. **What do you dislike about Asure?** We were suprised to findout that they charge an additional fee if you do not use who they recommend for workers comp insurance. I wanted to use a policy I already had in place. In addition, they said they would be able to work with the insurance company and report directly to them the workers comp amount each pay period only to find out they are not willing to do this. I think initially we were told things just to get us to agree to use their services (this was through HR for Health) and then once they had us the realities came into light. **What problems is Asure solving and how is that benefiting you?** They handle our payroll. ### 3. Great solution for a small business! **Rating:** 5.0/5.0 stars **Reviewed by:** jenifer N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** I have less than 10 employees but I need to maintain state compliance. Working with Asure keeps me compliant, gives me an expert to help me make decusions, and help with special projects. I wish I hired them earlier. **What do you dislike about Asure?** I dont have any feedback for this, there is nothing I dislike **What problems is Asure solving and how is that benefiting you?** hiring, comp plans, org design, benefits 9when to add), policies ### 4. Overall good service. **Rating:** 4.0/5.0 stars **Reviewed by:** Mary K. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** Once established, it is seamless. Everyone is very knowledgable. **What do you dislike about Asure?** At times, the response is a bit slow but usually during high volume times. **What problems is Asure solving and how is that benefiting you?** We are a small nonprofit. This helps us with payroll, tax filings, and changes in the law. We are not able to do this ourselves since we do not have a dedicated HR department. ### 5. They have always been very accommodating when we need changes or have questions. **Rating:** 5.0/5.0 stars **Reviewed by:** Louise L. | HR/Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Asure?** The communication and accuracy when processing my payroll change request. **What do you dislike about Asure?** I cannot think of anything right now as BETH is fantastic!! **What problems is Asure solving and how is that benefiting you?** I had a problem setting up the accrued PTO process, but Beth was patient and wonderful in helping set it up exactly like I needed. This helps the staff know exactly how much time they have to spend without asking me all the time. ### 6. New to small business **Rating:** 5.0/5.0 stars **Reviewed by:** Moonhee D. | Assistant Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Asure?** I liked the quick turnaround in resonse and Shelley was very helpful. **What do you dislike about Asure?** The downside of using Asure would be that it has too many features. **What problems is Asure solving and how is that benefiting you?** Organizing hours. ### 7. Asure always is so helpful, thank for all your help. **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Asure?** Asure does a great job with our payroll services. We truly appreciate everthing they do. They always get back to me asap. **What do you dislike about Asure?** Nothing they are great! Everything they do is wonderful. **Recommendations to others considering Asure:** It is easy to use, and helpful. **What problems is Asure solving and how is that benefiting you?** We had to have help with reporting for tax and for government Covid relief. ### 8. Asure for Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** They are very easy to contact for customer support. Their directions and assistance are clear and expedient. To use the payroll feature is simple and quick. **What do you dislike about Asure?** The data submitted for payroll is separated into more specific categories when Asure processes the data, which can make it look like it's inaccurate. For example, the total salary for an employee will be separated into the employees witholdings and their deposit amount. **What problems is Asure solving and how is that benefiting you?** Filing taxes for a W-2 employee and creating 1099 forms for contracted employees. Direct deposits for easy paychecks, paying business payroll taxes. ### 9. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Asure?** The payroll system is easy to use and the staff is very helpful. **What do you dislike about Asure?** There have been occurrences with tax issues that have been difficult to get fixed, but eventually they were fixed. **What problems is Asure solving and how is that benefiting you?** Asure allows me the ease of doing payroll without worrying about tax filings. ### 10. Initial Experience Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** While we are in the early stages, Asure has been helpful in providing us with an experienced HR representative and ensuring pragmatic and accessible guidance for HR-related matters. **What do you dislike about Asure?** There's nothing I dislike about Asure at the moment **What problems is Asure solving and how is that benefiting you?** Asure is helping us implement and address any number of HR-related issues, i.e, onboarding practices, organizational culture, and updated policy and training requirements per year. ### 11. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Amber C. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Asure?** All of the staff at Asure are friendly and helpful. Everytime I have a question or concern they work quickly with me to answer the question or resolve the issue. **What do you dislike about Asure?** The only change that I can find that has not been super helpful is everything going through the automated response emails. Sometimes you don't know if a person is actually working on your submission since you only receive an automated response. **What problems is Asure solving and how is that benefiting you?** They process and submit our payroll. We send over the information for that periods payroll and Asure ensures that everything is completed correctly for direct deposit and tax purposes. ### 12. Asure HCM Is A Step Ahead Of Everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck D. | Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Asure?** At our church, Asure processes our payroll. They are very efficient and their payroll program is very user friendly. Support staff is very knowledgeable. Asure answers all of our in a timely & professional manner. Their payroll program is easy to use and very comprehensive with various reports you can run. **What do you dislike about Asure?** We do not have any issues with Asure HCM. **What problems is Asure solving and how is that benefiting you?** Currently we have no problems with Asure as our payroll provider. The reports available that I need are at my fingertips which helps me with time management and accurate information. Any type of report that I need is available. ### 13. My Favorite COBRA TPA **Rating:** 5.0/5.0 stars **Reviewed by:** Judith D. | Acct Mgr, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Asure?** I have worked with Asure through the years and have always felt they are very attentive and responsive with any issues that arise with a client. I also like that they allow groups to get set up with retro effective dates. This has saved a few clients from having to send out notices. **What do you dislike about Asure?** Sometimes it's hard to get a person, but when I do get hold of someone, they are quick to respond and resolve the issue. **What problems is Asure solving and how is that benefiting you?** Implementation of a new group COBRA Admin retro back to the first of the month paperwork was submitted. ### 14. Customer Review **Rating:** 2.0/5.0 stars **Reviewed by:** Lora B. | Office Manager / system won't accept my screenshot upload, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Asure?** Asure is the software that our facility has been using for years and when I started 2+ years ago it was new to me. Since then we have had one major upgrade in software which was about 9 months ago. Although there is now more responsiblity put on us as a customer with the process of Human Resources and Payroll, it is nice to have the higher access. **What do you dislike about Asure?** In our Office is myself, the Office Manager, and an Office Assistant. We both agree that communication with our designated Payroll Specialist is difficult at best. I've also had difficulting in communicating with one of the sales people (& we have emails to give as examples). It is frustrating and inefficient. **What problems is Asure solving and how is that benefiting you?** What comes to mind is the process of upgrading to the new software about 9 months ago. The team that trained us was very helpful and rapidly responsive to questions via email. Since that time, we are to contact our specified Payroll Representative, where we find it a challenge to communicate with. The system itself is not very user friendly. When we conveyed that to the sales person who initiated the change, he asked if we needed more training. Here is a classic example of poor communication and not feeling heard - how is more training supposed to change our mind that it is not user friendly? We understand HOW to use the program, we just don't find it the easiest we've ever used and between the two of us here in the office, we have worked with 5 other payroll/HR software programs in our working experiences. We currently have a direct deposit issue that we brought to their attention on around the middle of August and as of today, it is still not resolved and our Office Assistant is reaching out to a different payroll rep to see if she can help because our person is out of the office. We have had several emails that they are working on the issue, but our employee has now waited for two pay checks and still does not have direct deposit. ### 15. Easy to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Alison C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Asure?** We love having a direct contact for our payroll services. She is always happy to answer any questions for us which makes us feel great as a small business **What do you dislike about Asure?** The portal isn’t incredibly user friendly in my eyes but we’re happy to have a contact to work with **What problems is Asure solving and how is that benefiting you?** They are processing our payroll for our businesses ### 16. Asure makes small business have big benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** Asure provides services that are very helpful for a small business. Handles complex issues and the staff support helps us focus on our business. We send in the information and its implemented quickly and without issues. It makes it easy to add employees, change status, and keep track of important milestones and dates. **What do you dislike about Asure?** Asure has a cost in our business but it is minimal so it is worth the value. **What problems is Asure solving and how is that benefiting you?** It provides direct deposits to our employees, paystubs, & w2 administration ### 17. Wonderful service and knowledgeable, friendly staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Brandy H. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Asure?** I like how user friendly everything is from creating payrolls, to running reports. **What do you dislike about Asure?** The PTO glitches on occasion and doesn't properly accrue, but staff are always there to help out when this happens. **What problems is Asure solving and how is that benefiting you?** For me, the biggest benefit is when completing byweekly payrolls. I have been taught by staff to not only create the regular payrolls, but also to creat supplemental and bonus payrolls as well. This is much more convenient than having to spend the time on the phone or through email to convey all the specifics of each of those. ### 18. Pleasure to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Teri M. | Human Resources and Payroll Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Asure?** 'the HR Consultants are very knowleagable. are able to get answers in a resonable amount of time. If they dont know the answer they will let you know. Transparent. I call them quite frequently. **What do you dislike about Asure?** I have received informaiton that was not 100% accurate, but they let me know and got it corrected, also took ownership of the error. **What problems is Asure solving and how is that benefiting you?** Investigations and notifying us of upcoming changes in the Laws, plus just answering HR related questions when I have them. They also assist in our FMLA cases ### 19. Great Customer Service and User-Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Asure?** Fantastic customer service and issues are resolved quickly and by a real person. Very easy to use. **What do you dislike about Asure?** No issues so far- big fan of how easy it is to access all files, payroll, etc. **What problems is Asure solving and how is that benefiting you?** Asure gives us an easy way to create checks and track our employees. ### 20. Great Payroll Software and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Asure?** The Ausre software is very easy to use and their support portal is a great quick easy way to get help on any topic or subject. It has been very easy to train staff on how to process payroll and the quarterly reports that are sent can be filed and used at year end for our accountants without any manipulation for the files. **What do you dislike about Asure?** We have not come across any features of Ausure that we have struggled or had issues with. **What problems is Asure solving and how is that benefiting you?** Asure is used to process our biweekly payroll and file all our payroll taxes with the various states that we have employees in. We don't have to worry if reports are being filed timely it is all taken care of for us. ### 21. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Asure?** I like the ease of entry, and the ability to work both on desktop and online. **What do you dislike about Asure?** nothing, I am happy with it all and feel the product is good. **What problems is Asure solving and how is that benefiting you?** payroll ### 22. I really like the staff that's working with my company **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Asure?** I like that I can reach my contact person when I need them **What do you dislike about Asure?** That its somewhat hard for my staff to login **What problems is Asure solving and how is that benefiting you?** Getting my payroll and taxes paid on time ### 23. GREAT SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy J P. | MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2025 **What do you like best about Asure?** WENDY IS VERY HELPFUL AND ALWAYS RESPONSIVE **What do you dislike about Asure?** NO DOWNSIDE IN OUR EXPERIENCE. SO FAR A GREAT SERVICE. **What problems is Asure solving and how is that benefiting you?** ASURE HELPED ME SET UP A POLICY FOR OUR BENEFITS FOR EMPLOYEES AND MADE SURE WE WERE COMPLIANT WITH THE LAW. ### 24. Multiple meetings, but very easy set up **Rating:** 3.5/5.0 stars **Reviewed by:** Alena R. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Asure?** The account setup was very easy, and the platform is pretty straightforward. Everyone on board seems very helpful and positive **What do you dislike about Asure?** The process was a bit tedious; there were multiple meetings with different people. **What problems is Asure solving and how is that benefiting you?** Streamlining everything into one place ### 25. Top Notch Support! **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah L. | Director of Talent & Employee Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Asure?** The support of the assigned representatives to my account.My experience with Asure has been very positive using Advanced HR to onboard and keep employee records and time and attendance to track time and paid time off. **What do you dislike about Asure?** No option to have onboarding through an app. **What problems is Asure solving and how is that benefiting you?** Going paperless was my number 1 priority when adding the software. Ease of documentation and quick to find the answer. Using the app for clocking in. ### 26. fantastic customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Cecelia M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Asure?** the customer service is amazing...way more hands on than other payroll companies I have worked with. My contact Sarah is so very helpful. **What do you dislike about Asure?** the software is a bit challenging. not as intuitive as it could be. **What problems is Asure solving and how is that benefiting you?** payroll processing ### 27. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Asure?** I have always been impressed by the great response from Asure customer service representatives. They are very knowledgeable and quick to respond to questions and issues. **What do you dislike about Asure?** Software can be difficult to use sometimes. **What problems is Asure solving and how is that benefiting you?** Knowing how to access reports. ### 28. Other than too many emails and phone calls so far so good **Rating:** 4.5/5.0 stars **Reviewed by:** Scott B. | VP of Finance and accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** Seems easy to use. Like flexibility of the system **What do you dislike about Asure?** No downside to using asure. Just don't like constant phone calls and constant communication **What problems is Asure solving and how is that benefiting you?** Time management for our office manager. Getting rid of tasks that do not add value. ### 29. Very nice customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** We haven't really done a lot with Asure recently since we are just getting set up but everyone we have worked with so far has been really nice and helpful. **What do you dislike about Asure?** The timing of our payroll transition was not great as it was end of the year so it has taken longer than expected. Not just because of Asure but because of our end of year also. **What problems is Asure solving and how is that benefiting you?** Asure is helping us transition our payroll from another provider. They have been very helpful to make this a seamless transition and to be sure we are all set before we run our first payroll. ### 30. Payroll is easy now. **Rating:** 4.0/5.0 stars **Reviewed by:** Arie N. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Asure?** We created many different pay codes that facilitate sufficient differentiation on the time cards. The payroll processing is now much more straightforward and requires hardly any manual adjustments **What do you dislike about Asure?** Payroll processing requires many steps that have become routine but were initially not intuitive. **What problems is Asure solving and how is that benefiting you?** We experienced a few problems with the previous payroll processing program we were using, mainly around integration of time keeping and payroll processing and the tracking of PTO time. Asure is handling all this to our satisfaction. We also experienced unsatisfactory support from the other company, and the Asure product support has been great. ### 31. Best Program Ever **Rating:** 5.0/5.0 stars **Reviewed by:** BRENDA A. | Accountant & HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Asure?** Internet Access Reports Customer Service **What do you dislike about Asure?** Client correction needs Customer Service Calendars need to be open by Customer Service **What problems is Asure solving and how is that benefiting you?** Reports, it is the best ### 32. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Laurie G. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** The services from my Rep is fantastic. Heather is always on top of answering questions, assisting employers with guidance, and sending notices timely. I am confident my clients will be taken care of when utilizing Asure. **What do you dislike about Asure?** I can't think of anything that I dislike about Asure. **What problems is Asure solving and how is that benefiting you?** We utlize Asure all the time for COBRA administration and they have been wonderful. ### 33. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Mary E. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Asure?** You are assigned your own payroll specialist which allows for great communication and able to get answers / help quickly. **What do you dislike about Asure?** Learning the system can be confusing at first but once you navigate it a few times it becomes easier. **What problems is Asure solving and how is that benefiting you?** Allows for an easy and seamless payroll. Employees are able to log in and look at their paystubs and make their own changes to their account. ### 34. Thank you **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Asure?** The webinars are very informative. They are greatly appreciated. **What do you dislike about Asure?** There has been an improvement in our service communications. Thank you. **What problems is Asure solving and how is that benefiting you?** They have all been resolved over time. ### 35. Average **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Asure?** It is not that complicated, if there are doubts you can contact us, although sometimes it takes time to resolve. **What do you dislike about Asure?** In the times when we have doubts, I have contacted them and there have been occasions when they explain it, I would say, as if one were mentally incapacitated, or quick to cut the call, or as if it bothers them, which at least I, who like to take notes, ask the steps, I end up equally confused. It hasn't been all the time but it has happened to me and it's not pleasant. Employees having issues accesing their account. **What problems is Asure solving and how is that benefiting you?** refreshing the sistem I would say. ### 36. Excellent service, courteous and professional. Very competent! **Rating:** 5.0/5.0 stars **Reviewed by:** Derek S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Asure?** Great third-party payroll service! The employees are exceptional in their competence and service! **What do you dislike about Asure?** Nothing at all. I love these folks! I can't say enough. **What problems is Asure solving and how is that benefiting you?** payroll and tax reporting ### 37. Accurate **Rating:** 5.0/5.0 stars **Reviewed by:** colton m. | lockroom and receiving, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Asure?** product is very accurate and very user friendly highly recommend if you have anyquestions the customer support is great, everything you need in one place use this every day **What do you dislike about Asure?** i cannot say that there is anything that i dislike. **What problems is Asure solving and how is that benefiting you?** eliminated the use of actual punch cards, able to download app to our phones, also eliminated faulty punch ins and outs ### 38. Quick Response time. Products are intuitive and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Asure?** Support is very quick and easy to access. **What do you dislike about Asure?** I wish the employee app was easier to use. **What problems is Asure solving and how is that benefiting you?** Payroll and Tax reporting ### 39. Asure is a very user friendly platform **Rating:** 3.5/5.0 stars **Reviewed by:** Hannah B. | Firm Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Asure?** Asure's customer service is great. They are helpful and forthcoming with tips to make life easier. **What do you dislike about Asure?** Occasionally the software is glitchy and when asked for instructions, videos are the preferred method. But otherwise pretty user friendly. **What problems is Asure solving and how is that benefiting you?** Asure is helping immesly with time management. I will be able to see more of a streamlined approach to payroll. ### 40. Asure Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Asure?** Asure's customer service is great! The Payroll took some getting used to. **What do you dislike about Asure?** It is still a learning process for me but I find my way through. **What problems is Asure solving and how is that benefiting you?** Using Asure Payroll takes some stress off me from doing quarterly and annual procedures. ### 41. I liked the offer for paycheck service but 401K administrative fee was $45 more than Paychex. **Rating:** 4.0/5.0 stars **Reviewed by:** Sarita M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** I liked the offer for paycheck service and representatives are friendly. **What do you dislike about Asure?** 401K administrative fee of $150 which is $45 more than PayChex company and they also added $20 for documentation fee. **What problems is Asure solving and how is that benefiting you?** No new problem solution. Just payroll and 401K plan. ### 42. Positive rapport **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** I like there are different help options to resolve issues promptly. **What do you dislike about Asure?** Have to go into multiple sited to accomplish tasks. **What problems is Asure solving and how is that benefiting you?** With any question or concern, I receive prompt responses and 95% of the time wonderful responses and assistance. ### 43. Onboarding with Asure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** Asure personnel were very accomodating. The salesperson, Cheryl Bryant was very cordial, knowledgabe of the system and helpful with any questions asked. I dealt with a couple people with Onboarding and found that Josh Contant and Len Hunter were wonderful to work with to get things transferred over from prior Payroll Service provider. **What do you dislike about Asure?** I have not seen any downside for engaging with Asure. **What problems is Asure solving and how is that benefiting you?** They are streamlining my payroll process and going almost paperless. ### 44. Asure is easy to use, but sometimes very hard to get a response from an agent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Asure?** It is easy to use, and pull out the reports from the software. **What do you dislike about Asure?** However, it is missing some important reports such as quarterly returns and W-2 and W-3 information from the software, and need to get into another portal to retrieve that. Also, sometimes it takes lots of time to resolve issues when I contact a customer service. **What problems is Asure solving and how is that benefiting you?** Asure takes care of withholding orders which is great. I also love it is easy to process payrolls and pull out reports. ### 45. Very helpful in all areas of HR and payroll. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Asure?** It's your onestop company to help with all your needs in payroll or HR services. Customer service is very helpful in making your process eaiser and save you time. **What do you dislike about Asure?** The only thing I have that was a dislike was when we had to move from Payroll Max to Ausre platform. The process was a learning curve and it was little bit more steps to get our payroll done. **What problems is Asure solving and how is that benefiting you?** At this time we have no problems with doing payroll with Asure. ### 46. Had a very easy transition. People were very responsive and patient. Really nice to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** J H. | I don't have one as I recently sold my business, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Asure?** The people because they were easy to get in touch with and responsive when I sent emails. **What do you dislike about Asure?** Don't always understand the reporting. Probably needed someone to walk me through them from the beginning. **What problems is Asure solving and how is that benefiting you?** None at this time. ### 47. Great for payroll **Rating:** 5.0/5.0 stars **Reviewed by:** vanessa g. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Asure?** The Asure software is very simple and easy to learn. Their customer support is amazing; they are always available to help. **What do you dislike about Asure?** Nothing, I haven't had any issues with Asure. **What problems is Asure solving and how is that benefiting you?** Payroll & child support ### 48. Great, reliable option for payroll processing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2025 **What do you like best about Asure?** I love the ease of use, expert customer service, and timely processing of payroll and accompanying tax filings. **What do you dislike about Asure?** Nothing- Asure makes life easy! Implementation and weekly maintenance were a breeze! **What problems is Asure solving and how is that benefiting you?** Compliance and regular payroll processing ### 49. Profits over product **Rating:** 3.0/5.0 stars **Reviewed by:** Michael D. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Asure?** Good payroll options. Local support. Tax, W2, 1099 filing as part of standard service. **What do you dislike about Asure?** Asure seems to be conserned with selling/upselling products without any care or consern with supporting these products or if they even work correctly. Just look at their website. It's all what they can sell you. There is no info on how to use what they sell anywhere. Profit over product. **What problems is Asure solving and how is that benefiting you?** Payroll, taxes, and timekeeping. ### 50. Reliable and friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Asure?** Asure makes payroll, payroll taxes and end of year payroll work easy. **What do you dislike about Asure?** I wish that Asure was a local company. They bought out our local Paydata. **What problems is Asure solving and how is that benefiting you?** Monthly labor taxes & end of year tax submissions. We are a two person company so it helps to have an outside vendor keep on top of these federal requirements. ## Asure Discussions - [What does HCM software do?](https://www.g2.com/discussions/asure-what-does-hcm-software-do) - 1 comment - [View Asure pricing details and edition comparison](https://www.g2.com/products/asure/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+21%3A30%3A06+-0500&secure%5Bsession_id%5D=b505586b-5c55-4dc6-92c7-f4cec863cbe2&secure%5Btoken%5D=637b0ef9e2db6d9bea4c897b3a56e2e6622e24f32e1c95b01a63e68b6e58964e&format=llm_user) ## Asure Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Platform Basics** - Reporting - Interoperability - Performance **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Platform Content** - Enrollment Planning - Dashboard - Education - Benefits Record Management **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Platform Additional Functionality** - Mobility - Regulatory Compliance - Third-Party Carrier Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Platform Performance** - Reporting - Monitoring **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Generation - AI Text Summarization ## Top Asure Alternatives - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,998 reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (11,759 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,578 reviews)