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Astute Agent

Astute Agent Alternatives & Competitors

(2)3.8 out of 5

Looking for alternatives to Astute Agent? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to Astute Agent. Based on reviewer data you can see how Astute Agent stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshdesk, Zendesk Support Suite, TeamSupport, and Salesforce Service Cloud are the most popular alternatives and competitors to Astute Agent.

Top Alternatives to Astute Agent

  • Freshdesk
  • Zendesk Support Suite
  • TeamSupport
  • Salesforce Service Cloud
  • Front

Top 20 Alternatives & Competitors to Astute Agent

    #1
    #1
  1. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Astute Agent:
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Astute Agent:

    Bapti Niloy B.
    BB
    This is one of the best authentic customer service software in my opinion. It also include a free trial. Whatever, this platform has a easy setup and a strong data base. One can easily switch from...Read more
    #2
    #2
  3. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Astute Agent:
  4. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Astute Agent:

    Justine M.
    JM
    I like that we are able to access everything in the Suite...Talk, Chat, Support, Guide and Explore.
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Astute Agent:
  6. A powerful customer support suite with a focus on collaboration.

    Categories in common with Astute Agent:

    PK
    Users and agents are happy! The product is very easy to use on both the agent and customer side. Email responses are to the point and easy to read without a bunch of "unnecessary" information that...Read more
    #4
    #4
  7. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Astute Agent:
  8. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Astute Agent:

    Dionne "Dee" M.
    DM
    Being able to customize portals and also self-service help center.
    #5
    #5
  9. Front

    (613)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Astute Agent:
  10. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Astute Agent:

    WG
    It emphasizes its strong management tools for multiple inboxes at the business level, which allows you to know what is coming to be aware of new developments, it has excellent commenting functions...Read more
    #6
    #6
  11. Intercom

    (1,256)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Astute Agent:
  12. Intercom allows you to communicate personally with every single customer.

    Categories in common with Astute Agent:

    Ben S.
    BS
    The completely robust platform that includes an entire reporting suite to track statistics such as response times, conversations per agent, and customer satisfaction. Another top feature is guided...Read more
    #7
    #7
  13. Podium

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Astute Agent:
  14. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Astute Agent:

    AF
    It is instant to the customer. Most people chose text over a phone call.
    #8
    #8
  15. HubSpot Service Hub

    (521)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Astute Agent:
  16. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Astute Agent:

    Mathew C.
    MC
    What i love is the ability to see everything that my contact has done and interacted with, which makes that interaction between client and agent more human, giving the client the feeling of trust...Read more
    #9
    #9
  17. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Astute Agent:
  18. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Astute Agent:

    UO
    I liked the call system being able to be incorporated with email cases, notes were also reliably found in the cases, and merging/deleting was a breeze!
    #10
    #10
  19. Salesforce CRM

    (10,976)4.2 out of 5
    Optimized for quick response

    Salesforce Sales Cloud CRM helps you close deals faster from anywhere, anytime.

    Categories in common with Astute Agent:
  20. Salesforce Sales Cloud CRM helps you close deals faster from anywhere, anytime.

    Categories in common with Astute Agent:

    AF
    Salesforce is easy to use and quick to pick up, its popularity means it’s easy to integrate with other platforms and easy to hire new starters already familiar with the software. Trailblazer (there...Read more
    #11
    #11
  21. HubSpot Sales Hub

    (6,623)4.3 out of 5

    HubSpot Sales Hub gives you a full suite of tools to boost your productivity, shorten deal cycles, and make your sales process more human-friendly — without adding to your workload.

    Categories in common with Astute Agent:
  22. HubSpot Sales Hub gives you a full suite of tools to boost your productivity, shorten deal cycles, and make your sales process more human-friendly — without adding to your workload.

    Categories in common with Astute Agent:

    Mary P.
    MP
    I love how user friendly it is. It is very straightforward, and easy to use and understand, and even when it doesnt make sense, the support team is unmatched. I also love how we can see the data...Read more
    #12
    #12
  23. ActiveCampaign

    (6,471)4.6 out of 5
    Optimized for quick response

    ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Astute Agent:
  24. ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Astute Agent:

    Andy T.
    AT
    Its so simple, we've built a highly converting email system that was built with a few clicks of a button. but the power and features the software has does everything for us.
    #13
    #13
  25. Zoho Desk

    (2,679)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Astute Agent:
  26. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Astute Agent:

    Jordan L.
    JL
    Configuration and customization are well implemented.
    #14
    #14
  27. Zoho CRM

    (1,814)4.0 out of 5
    Optimized for quick response

    Zoho CRM helps you to attract, retain, delight customers and grow your company into a customer-focused organization.

    Categories in common with Astute Agent:
  28. Zoho CRM helps you to attract, retain, delight customers and grow your company into a customer-focused organization.

    Categories in common with Astute Agent:

    CJ
    I think that zoho is a very versatile CRM for companies. As a real estate firm, it fills important needs through its leads management functionality. Its leads management interface is clean, easy to...Read more
    #15
    #15
  29. Dynamics 365 Sales

    (1,473)3.7 out of 5

    Microsoft Dynamics 365 Sales automates sales, customer service, and marketing. CRM enables extensive customization. Deploy online or install on premises.

    Categories in common with Astute Agent:
  30. Microsoft Dynamics 365 Sales automates sales, customer service, and marketing. CRM enables extensive customization. Deploy online or install on premises.

    Categories in common with Astute Agent:

    UC
    Customization is great as well as the Outlook Integration. We can customize the application to what our organization needs. Are software engineer was able to do this in house for the sales team (...Read more
    #16
    #16
  31. monday.com

    (1,417)4.6 out of 5
    Optimized for quick response

    The best tool is the one your team actually uses and monday.com comes with built-in addiction. Today's teams need the ability to work together dynamically. Plan and execute in the same place.

    Categories in common with Astute Agent:
  32. The best tool is the one your team actually uses and monday.com comes with built-in addiction. Today's teams need the ability to work together dynamically. Plan and execute in the same place.

    Categories in common with Astute Agent:

    JG
    We use monday.com in all areas of our organization to create, assign and organize all ongoing tasks and manage projects in the short and medium term. I like how intuitive this resource is, it...Read more
    #17
    #17
  33. Wrike

    (1,364)4.2 out of 5
    Optimized for quick response

    Wrike is all-in-one project management software that helps remote and co-located teams get more things done together.

    Categories in common with Astute Agent:
  34. Wrike is all-in-one project management software that helps remote and co-located teams get more things done together.

    Categories in common with Astute Agent:

    CM
    It's better than a workboard or AtTask tool, but it has more than just a basic program such as asana. I like the ease of conversing with friends, the opportunity to pursue my work, and the various...Read more
    #18
    #18
  35. Pipedrive

    (1,311)4.3 out of 5

    Pipedrive is Web-based Sales CRM & Pipeline Management Software. Pipedrive focuses on making more sales happen with less time needed for admin.

    Categories in common with Astute Agent:
  36. Pipedrive is Web-based Sales CRM & Pipeline Management Software. Pipedrive focuses on making more sales happen with less time needed for admin.

    Categories in common with Astute Agent:

    Samuel R P.
    SP
    Pipedrive does everything I need a CRM to do for my small business. I launched my business 6 years ago. I tested a number of CRMs at the time but needed something a little more customizable....Read more
    #19
    #19
  37. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Astute Agent:
  38. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Astute Agent:

    Michal S.
    MS
    The simplicity of the integration is amazing, you can start using Live agent on your website right away
    #20
    #20
  39. Keap (formerly Infusionsoft)

    (1,051)4.1 out of 5
    Optimized for quick response

    Small business CRM, e-commerce, email and social marketing solution all in one place

    Categories in common with Astute Agent:
  40. Small business CRM, e-commerce, email and social marketing solution all in one place

    Categories in common with Astute Agent:

    AS
    The agent I was dealing with listened to what I was struggling with along with what my goal was. After that, they developed an easy plan to attack my problems and quickly and easily developed a...Read more