assetSERV is built on a number of components, the core of which is a solution from Media Beacon. Out of the box, Media Beacon was not able to meet our needs. Fortunately, Cognizant's implementation of Media Beacon, which also is comprised of several other software components that make up the overall assetSERV SaaS offering, is customizable. Cognizant was willing to customize assetSERV out of the box in order to meet our needs, and the end result was good. The user interface has been completely redesigned for our specific purposes.
assetSERV is flexible and allows for integration with single sign-on (using SAML) and also allows for integration with other systems.
Customization is needed in many instances in order to provide the look/feel and functionality needed for our users. This customization and support is very expensive.
There are a lot of little things that need work within assetSERV. The upload and approval process is confusing, and quite often users experience an issue where the asset tile view does refresh immediately when an asset is added or removed. We're working with the vendor on this, but there is no fix in sight for this after over a year of reporting the issue.
There are much less expensive solutions with more functionality out of the box, but Cognizant's ability to custom tailor the implementation to very specific business requirements makes this solution viable. If only this customization weren't so expensive, assetSERV would be more competitive with other similar solutions.
The main disadvantage to having a highly customized version of assetSERV is that when the core technology vendors (e.g., Media Beacon) release new versions of their software, we face challenges and delays implementing the updated versions of the software.
Make sure you test out this software extensively before deciding to implement it. Fully understand the cost implications (both setup cost and ongoing support costs), particularly if you have any customizations to the out-of-the-box configuration.
assetSERV has enabled our business partners to securely share, store and manage digital assets within a global ecosystem of users. This helps keep all marketing assets in a central location, instead of having them spread out across a handful of potentially insecure or unapproved solutions, and helps whenever there is turnover on a marketing team.