KM
Karrigan M.
"Empowers Task Management with Ease"
4.5/5
What do you like best about Assembly Neos?

I really enjoy using Assembly Neos. It's such a great platform! I've found that all of the columns help me manage my cases clearly and stay on track with all of my tasks. I appreciate how smart Neos is; it allows me to take charge of my tasks and easily keep track of my daily to-do list. The setup was fairly easy, which was a nice bonus. Overall, I think it works great, and Neos feels one of a kind to me. Review collected by and hosted on G2.com.

What do you dislike about Assembly Neos?

i dont dislike anything about Neos Review collected by and hosted on G2.com.

Response from Assembly Software of Assembly Neos
Edit edit

Thank you for sharing this. We’re so glad to hear Neos is helping you stay on track, especially with the columns, daily task visibility, and an easy setup experience. Helping teams take charge of their workload is exactly what we’re aiming for.

We really appreciate you taking the time to leave a review and for the kind words!

Michelle I.
MI
Michelle I.
Paralegal / Administrator
Small-Business (50 or fewer emp.)
"Everything at Your Fingertips with Seamless Document Management"
5/5
What do you like best about Assembly Neos?

I appreciate how everything is right at your fingertips. You can easily scan and upload all your documents to the "file" section. The program also generates letters and emails directly, which makes the whole process much more convenient. Review collected by and hosted on G2.com.

What do you dislike about Assembly Neos?

There are times when Assembly Neos can be difficult to update, but on the positive side, their customer service is excellent! Review collected by and hosted on G2.com.

Response from Assembly Software of Assembly Neos
Edit edit

Thanks for sharing this. We’re glad to hear Neos makes it easy to scan, upload, and access documents, and that generating letters and emails in-platform helps make your work more convenient, even when you’re away from the office.

We also appreciate you mentioning updates can sometimes be difficult, and we’re glad our customer service team has been able to help. If you run into it again, Support is always happy to dig in: https://www.assemblysoftware.com/customer-support

AG
Amayrani G.
Accounts Payable Specialist
Mid-Market (51-1000 emp.)
"Streamlines My Workflow with Fast and Easy Check Creation"
5/5
What do you like best about Assembly Neos?

It allows for my job to go smoother through the day. It allows for me to create checks and import them in a fast easy way. Great customer support. The integration is very easy and quickly to use. Review collected by and hosted on G2.com.

What do you dislike about Assembly Neos?

It lags a lot, sometimes it is very slow and IDK if it affects the process. Review collected by and hosted on G2.com.

Response from Assembly Software of Assembly Neos
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Thanks for sharing your experience. We're glad to hear Neos helps your day run smoother, especially for creating and importing checks quickly, and that integration and support have been helpful.

We also appreciate you calling out the lag/slow performance. If you contact our Support Team, they’d be happy to troubleshoot and share tips to help Neos run faster. Please go to https://www.assemblysoftware.com/customer-support for options to contact them.

Ashley M.
AM
Ashley M.
Litigation Support
Law Practice
Small-Business (50 or fewer emp.)
"Streamlines Workflow"
4/5
What do you like best about Assembly Neos?

I like the ability to streamline workflows with Assembly Neos. It saves me time by streamlining workflows, tracking deadlines, and reducing manual work. Review collected by and hosted on G2.com.

What do you dislike about Assembly Neos?

I'm not thrilled with the ability to link to our firm's Outlook calendar. There were a little bit of difficulties with migrating data, but other than that, it's been easy. Review collected by and hosted on G2.com.

Response from Assembly Software of Assembly Neos
Edit edit

Thanks for sharing your experience. We're glad to hear Neos is saving you time by streamlining workflows, tracking deadlines, and reducing manual work. That kind of day-to-day efficiency is exactly what we’re aiming for.

We also appreciate you calling out the Outlook calendar linking and the migration challenges. If you contact our Support Team, they’d be happy to help troubleshoot and share best practices for smoother syncing and transitions. Please go to https://www.assemblysoftware.com/customer-support for options to contact them.

TG
Tammie G.
Medical Billing Coordinator
Small-Business (50 or fewer emp.)
"Keeps Me Organized and Boosts Efficiency"
5/5
What do you like best about Assembly Neos?

I appreciate how Assembly Neos helps me stay organized, which in turn enables me to complete tasks more quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about Assembly Neos?

The main issue I have with Assembly Neos is the difficulty in managing notes and emails. Review collected by and hosted on G2.com.

Response from Assembly Software of Assembly Neos
Edit edit

Thanks for sharing your experience; glad to hear Neos is helping you stay organized and efficient! Having everything in one place and reducing missed deadlines is exactly what we’re aiming for.

We also appreciate you calling out the challenges with notes and email management. Your Customer Success Manager would be happy to help discuss your concerns and give you some best practice tips!

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Easy to Use Daily Client Tracking with Helpful Support and Tutorials"
5/5
What do you like best about Assembly Neos?

Neos is very easy to use. We use this system every day to keep track of our clients. If we ever have an issue with our system customer support is always available and the video tutorials are very helpful and informative. Review collected by and hosted on G2.com.

What do you dislike about Assembly Neos?

Honestly the only thing I can say I dislike is Outlook and Neos are really compatible at 100%. Review collected by and hosted on G2.com.

Queenie Y.
QY
Queenie Y.
"Effortless Document Management with Remote Communication"
4/5
What do you like best about Assembly Neos?

I like that I'm able to use the text feature in Assembly Neos to communicate with clients, which means I don't need to physically be in the office. Another thing that works especially well is maintaining client files and being able to integrate other apps into it, like HONA or texting. The initial setup was super easy. Review collected by and hosted on G2.com.

What do you dislike about Assembly Neos?

I wish that when I text clients, I am able to see what number I am texting on, and if they received it or not. Review collected by and hosted on G2.com.

Response from Assembly Software of Assembly Neos
Edit edit

Thank you for sharing your feedback! We’re glad to hear Neos is helping you stay connected with clients through texting and keep everything organized in one place, especially with integrations like Hona, and that setup was easy.

We also appreciate the note about seeing which number you’re texting from and delivery confirmation. That’s helpful product feedback, please feel free to submit it through our Ideas Portal (click the question mark in the top-right corner of Neos) so our team can review it for future improvements.

CA
Christopher A.
Digital Governance Strategist
Construction
Small-Business (50 or fewer emp.)
"No more audit dread as Assembly Neos turned our preparation into confidence"
4/5
What do you like best about Assembly Neos?

Inability to customize internal risk taxonomies in this way is a drawback to the Assembly Neos solution that I really value. We are also able to tailor the categories and scoring unique to our operational risks across unit business lines. It is the most accurate and tailored picture of our risk landscape around the world. The attachment of direct evidence to CWs is also a rather useful feature where we find our control documentation to be both comprehensive, and simple to audit. Review collected by and hosted on G2.com.

What do you dislike about Assembly Neos?

The initial configuration of the organizational structure and the user permissions was actually a time investment. It had to be planned with much care to save on reworking in future. Though it is strong, the variety of possibilities to customize reporting seemed to be too much to take at first. Review collected by and hosted on G2.com.

Response from Assembly Software of Assembly Neos
Edit edit

Thank you for sharing such thoughtful feedback. We’re glad Neos is helping you tailor categories and scoring to your operational risks and attach evidence in a way that supports more confident, audit-ready documentation.

We also appreciate the note on the upfront time investment for org structure and permissions, plus the initial learning curve with reporting customization. Your Customer Success Manager would be happy to share best practices and onboarding guidance to help make configuration and reporting feel more manageable.

Jetta H.
JH
Jetta H.
Intake
Small-Business (50 or fewer emp.)
"All-in-One Solution for PI Firms"
4/5
What do you like best about Assembly Neos?

I like how it has everything a PI firm need to keep up cases. Review collected by and hosted on G2.com.

What do you dislike about Assembly Neos?

At times, the app restarts unexpectedly, and I also find that the number of tabs I can open is rather limited. Review collected by and hosted on G2.com.

Response from Assembly Software of Assembly Neos
Edit edit

Thanks for sharing this. We’re glad to hear Neos supports what your PI firm needs to keep cases moving, and that the notes tab helps your team stay aligned even when someone is out.

We also appreciate you flagging the unexpected restarts and tab limits. If you contact our Support Team, they’d be happy to help troubleshoot the restarts and share tips to keep things running smoothly. Please go to https://www.assemblysoftware.com/customer-support for options to contact them.

BM
Boris M.
Founder
Small-Business (50 or fewer emp.)
"We highly recommend NEOS!"
5/5
What do you like best about Assembly Neos?

Neos has completely transformed the way our New York Workers’ Compensation and Employment Law firm operates by streamlining case management, improving collaboration, and enhancing the client experience. Their willingness to push the boundaries of AI in legal tech sets them apart, and it's clear they're building for the future of law. By embracing a platform like Neos, we’ve positioned ourselves to deliver faster, smarter, and more responsive service to our clients. Review collected by and hosted on G2.com.

What do you dislike about Assembly Neos?

One feature I would like to see implemented is the ability to use our main company phone number as our texting number. Right now, we have to use an additional texting phone number, which tends to cause some confusion for our clients. Review collected by and hosted on G2.com.

Response from Assembly Software of Assembly Neos
Edit edit

Thank you for sharing such thoughtful feedback. We’re glad Neos is helping your firm streamline case management, improve collaboration, and enhance the client experience. We also appreciate the recognition around pushing the boundaries of AI in legal tech.

We also appreciate the request to use your main company phone number for texting to reduce client confusion. That’s valuable feedback. Please feel free to submit it through our Ideas Portal (click the question mark in the top-right corner of Neos) so our team can review it for future improvements.