--- title: Assembled WFM Reviews meta\_title: 'Assembled WFM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 187 reviews by the users' company size, role or industry to find out how Assembled WFM works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 187 scale: '5' date\_modified: '2026-08-09' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Assembled WFM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Assembled WFM to be **very approachable** , allowing quick understanding and effective management for all backgrounds. [(39 mentions)](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217093&qs=pros-and-cons#reviews) Users appreciate the **seamless scheduling capabilities** of Assembled WFM, allowing easy adjustments and real-time updates. [(28 mentions)](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217066&qs=pros-and-cons#reviews) Users appreciate the **ease of scheduling** with Assembled WFM, enjoying seamless adjustments and real-time data tracking. [(25 mentions)](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217505&qs=pros-and-cons#reviews) Users love the **intuitive design** of Assembled WFM, making it easy for anyone to understand and use. [(20 mentions)](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217541&qs=pros-and-cons#reviews) Users highlight the **efficiency** of Assembled WFM, streamlining scheduling and enhancing forecasting capabilities for optimal operations. [(19 mentions)](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217548&qs=pros-and-cons#reviews) Users find **schedule changes complicated** , impacting their ability to manage tasks effectively and access their scores. [(15 mentions)](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217665&qs=pros-and-cons#reviews) Users find the **missing features** in Assembled WFM, like custom reporting and shift swap, frustrating and limiting. [(10 mentions)](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217741&qs=pros-and-cons#reviews) Users find Assembled WFM has **limited features** , hindering efficiency, especially in reporting and workforce management functionalities. [(9 mentions)](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217128&qs=pros-and-cons#reviews) Users frequently struggle with **poor reporting** , including limited customization and delays in data refreshing, affecting efficiency. [(9 mentions)](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1216511&qs=pros-and-cons#reviews) Users often experience **slow loading** times, hindering task completion and complicating schedule management. [(9 mentions)](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217380&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Assembled WFM ##### 1. Ease of Use Users find Assembled WFM to be **very approachable** , allowing quick understanding and effective management for all backgrounds. [ See 39 mentions ](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217093&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Makes Schedule Tracking Easy" What do you like about Assembled WFM? It makes easy to track the schedules and share with coworkers ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Approachable Yet Powerful WFM: Forecasting, Dashboards, Timeline, and Scorecards Shine" What do you like about Assembled WFM? It’s very approachable, meaning users of any background can quickly understand and use the platform. Whether you’re a WFM analyst forecasting the busi ##### 2. Scheduling Users appreciate the **seamless scheduling capabilities** of Assembled WFM, allowing easy adjustments and real-time updates. [ See 28 mentions ](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217066&qs=pros-and-cons#reviews) See Related User Reviews ![Mahesh V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahesh V.") MV Mahesh V. Mid-Market (51-1000 emp.) 4.0/5 "I use assembled to Maintain our team schedule and maintained the tool as an Admin for our team." What do you like about Assembled WFM? I like how it can integrate with Intercom and show the scheduling and adherence gaps in realtime. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Makes Schedule Tracking Easy" What do you like about Assembled WFM? It makes easy to track the schedules and share with coworkers ##### 3. Scheduling Ease Users appreciate the **ease of scheduling** with Assembled WFM, enjoying seamless adjustments and real-time data tracking. [ See 25 mentions ](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217505&qs=pros-and-cons#reviews) See Related User Reviews ![Mahesh V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahesh V.") MV Mahesh V. Mid-Market (51-1000 emp.) 4.0/5 "I use assembled to Maintain our team schedule and maintained the tool as an Admin for our team." What do you like about Assembled WFM? I like how it can integrate with Intercom and show the scheduling and adherence gaps in realtime. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Makes Schedule Tracking Easy" What do you like about Assembled WFM? It makes easy to track the schedules and share with coworkers ##### 4. Intuitive Users love the **intuitive design** of Assembled WFM, making it easy for anyone to understand and use. [ See 20 mentions ](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217541&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Approachable Yet Powerful WFM: Forecasting, Dashboards, Timeline, and Scorecards Shine" What do you like about Assembled WFM? It’s very approachable, meaning users of any background can quickly understand and use the platform. Whether you’re a WFM analyst forecasting the busi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "True Partnership with Strategic, Innovative Solutions" What do you like about Assembled WFM? It's the fastest tool implementation I've done in my career! The tool is intuitive and was able too simplify the complexities that comes with end-to-e ##### 5. Efficiency Users highlight the **efficiency** of Assembled WFM, streamlining scheduling and enhancing forecasting capabilities for optimal operations. [ See 19 mentions ](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217548&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Approachable Yet Powerful WFM: Forecasting, Dashboards, Timeline, and Scorecards Shine" What do you like about Assembled WFM? It’s very approachable, meaning users of any background can quickly understand and use the platform. Whether you’re a WFM analyst forecasting the busi ![Taylor G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor G.") TG Taylor G. Mid-Market (51-1000 emp.) 4.5/5 "Easy Schedule Changes and At-a-Glance Hours with Strong Forecasting Visuals" What do you like about Assembled WFM? I really appreciate how easy it is to make changes to schedules, there's not a huge lift to add folks in to our schedule or take them out. I also love ### 5 Cons or Disadvantages of Assembled WFM ##### 1. Scheduling Issues Users find **schedule changes complicated** , impacting their ability to manage tasks effectively and access their scores. [ See 15 mentions ](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217665&qs=pros-and-cons#reviews) See Related User Reviews ![Mahesh V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahesh V.") MV Mahesh V. Mid-Market (51-1000 emp.) 4.0/5 "I use assembled to Maintain our team schedule and maintained the tool as an Admin for our team." What do you dislike about Assembled WFM? I would recommend pushing for more easy drag drop workflows instead of complex uploading for scheduling templates. ![Adrian A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian A.") AA Adrian A. Mid-Market (51-1000 emp.) 4.0/5 "Great Reporting and UI, But Event Creation Can Be Confusing" What do you dislike about Assembled WFM? Sometimes creating events and duplicating them is confusing. ##### 2. Missing Features Users find the **missing features** in Assembled WFM, like custom reporting and shift swap, frustrating and limiting. [ See 10 mentions ](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217741&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Effortless Shift Changes and Seamless Google Calendar Integration" What do you dislike about Assembled WFM? That it does not really have a mobile app ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "A Solid WFM Tool with Room for Support Improvements" What do you dislike about Assembled WFM? -Support interactions have sometimes felt a bit transactional, rather than collaborative. I think a more solution-oriented or consultative approach wo ##### 3. Limited Features Users find Assembled WFM has **limited features** , hindering efficiency, especially in reporting and workforce management functionalities. [ See 9 mentions ](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217128&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Intuitive for Beginners" What do you dislike about Assembled WFM? I actually have no qualms with Assembled. I wish it allowed for editing in the Agent Scorecard reporting field, but also only have Admin access, and p ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Effortless Shift Changes and Seamless Google Calendar Integration" What do you dislike about Assembled WFM? That it does not really have a mobile app ##### 4. Poor Reporting Users frequently struggle with **poor reporting** , including limited customization and delays in data refreshing, affecting efficiency. [ See 9 mentions ](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1216511&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Approachable Yet Powerful WFM: Forecasting, Dashboards, Timeline, and Scorecards Shine" What do you dislike about Assembled WFM? I think it’s lacking in its off-the-shelf integrations. I appreciate that the team will help you build what you need with its extensive API, but I’d r ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Intuitive for Beginners" What do you dislike about Assembled WFM? I actually have no qualms with Assembled. I wish it allowed for editing in the Agent Scorecard reporting field, but also only have Admin access, and p ##### 5. Slow Loading Users often experience **slow loading** times, hindering task completion and complicating schedule management. [ See 9 mentions ](https://www.g2.com/products/assembled-wfm/reviews?filters%5Bsentiment_snippet%5D=1217380&qs=pros-and-cons#reviews) See Related User Reviews ![Rhegie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhegie S.") RS Rhegie S. Mid-Market (51-1000 emp.) 5.0/5 "Assembled Review" What do you dislike about Assembled WFM? It takes a long time to download or extract for the analytic report. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great for Complex Scheduling, but Synchronization Issues" What do you dislike about Assembled WFM? • Terrible synchronization with Google Calendar. • Takes time to load filters • When I add new task in my shift, the starting time and the ending ti ![Prashansa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prashansa S.") PS Prashansa S. Member Support Agent Enterprise (\> 1000 emp.) 8/23/2024 "Great tool for keeping things scheduled!" 5/5 What do you like best about Assembled WFM? I really like how it shares a notification for the meetings, coachings, and breaks. It really helps me adhere my daily schedule Review collected by and hosted on G2.com. What do you dislike about Assembled WFM? Sometimes I miss the notification if I'm on a different screen or working on some other project instead of Zendesk. Review collected by and hosted on G2.com. What problems is Assembled WFM solving and how is that benefiting you? It keeps all the emplyoees on track and see which are not followinging their schedule so that we can rectify it in real time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Cliff F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cliff F.") CF Cliff F. Mid-Market (51-1000 emp.) 2/28/2024 "Assembled is THE Solution For Launching and Scaling WFM" 5/5 What do you like best about Assembled WFM? Assembled makes me look like a wizard when it comes to forecasting. I'm able to accurately project labor needs which drives down our cost to serve and accelerates our path to profitability. It is incredibly easy to use, both administratively and from a front line agent perspective. It is my team's first window they open each day. And all this goes without mentioning the WORLD CLASS customer support that they offer. No vendor has ever done it better in my experience. Review collected by and hosted on G2.com. What do you dislike about Assembled WFM? Having used Assembled in both a ZenDesk and Salesforce environment, I do wish the Salesforce integration had the same wow factor that the ZenDesk integration has, but I have confidence that Assembled is working to improve that, so don't let that be a dealbreaker. Review collected by and hosted on G2.com. What problems is Assembled WFM solving and how is that benefiting you? Assembled has given us visibilty into agent status and productivity like we've never had before. As a remote only company, managing agent adherence can be challenging, especially when agents may be working in several different workstreams throughout their day. Assembled makes it easy to be sure that agents are in the right place at the right time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shriya M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shriya M.") SM Shriya M. Associate Mid-Market (51-1000 emp.) 8/12/2024 "Great software for scheduled maintenance" 4/5 What do you like best about Assembled WFM? Assembled helps WHM teams in forecasting support demand, managing team schedules, monitoring real-time performance, and tracking schedule adherence for support analysis. Review collected by and hosted on G2.com. What do you dislike about Assembled WFM? When I started using the tool, I found the extensive features and detailed interface challenging to access and understand. Review collected by and hosted on G2.com. What problems is Assembled WFM solving and how is that benefiting you? Assembled is helping the teams for effectively managing and forcasting the customer support demand. It also helps in optimizing team schedules and monitor real-time performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Maryam T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maryam T.") MT Maryam T. administrator Mid-Market (51-1000 emp.) 8/13/2024 "Integrates great with zendesk." 5/5 What do you like best about Assembled WFM? It is best for time management. The tool also helps in real time monitoring of customer support team performance. Review collected by and hosted on G2.com. What do you dislike about Assembled WFM? In the event that the team size is small, this tool may prove to be costly and it also necessitates a reliable internet connection. Review collected by and hosted on G2.com. What problems is Assembled WFM solving and how is that benefiting you? It notifies me about important events , for example : lunch, breaks, meetings and helps me wrap my work in time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Shubham J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham J.") SJ Shubham J. Executive Mid-Market (51-1000 emp.) 8/12/2024 "Great platform for scheduling" 5/5 What do you like best about Assembled WFM? I found Assmebled very useful, as I noticed that scheduling is very easy on Assembled. Review collected by and hosted on G2.com. What do you dislike about Assembled WFM? I found that Assmebled's chrome extension sometimes stopped working automatically and then gets fixed itself. I think that the issue is only on my end or some known bug. Review collected by and hosted on G2.com. What problems is Assembled WFM solving and how is that benefiting you? Keeping track of schedule is now easy with the help of Assembled. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Shobhna M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhna M.") SM Shobhna M. Member support agent Mid-Market (51-1000 emp.) 8/13/2024 "It's a wonderful tool to remind the upcoming events if you're not good at remembering the things." 5/5 What do you like best about Assembled WFM? I like the way it notifies me about the upcoming events. Review collected by and hosted on G2.com. What do you dislike about Assembled WFM? The notification can be visible on whole screen instead of a notification in the right corner. Review collected by and hosted on G2.com. What problems is Assembled WFM solving and how is that benefiting you? It helps in doing the works according to the schedule as I used to miss my break and other events. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 2/27/2024 "Super intuitive and easy to use!" 5/5 What do you like best about Assembled WFM? I find the tool super easy to use. You have almost everything you need. Most important the team from Assembled is very helpful and they are continually developing features. So if something is missing now, for sure they will add it in the future. There are a lot of cool features that make your life easy, like schedules, Team performance reports, individual reports, real-time analysis, and so on. The implementation was somehow easy and our engineers received all the needed help to make it possible via API. We are using the tool daily to follow over 3000 agents. I'm happy with the product and very happy with the team. Review collected by and hosted on G2.com. What do you dislike about Assembled WFM? I would say that one of the downsides of the tool is that you might want to have more future to follow when it comes to the real-time view. Review collected by and hosted on G2.com. What problems is Assembled WFM solving and how is that benefiting you? We use assembled for hourly distribution of the total forecast and helps us schedule the agents in order to have full efficient coverage 24/7. We also use it to keep track of agent's adherence and conformance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chase R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chase R.") CR Chase R. Sr Manager Mid-Market (51-1000 emp.) 2/23/2024 "Assembled balance light weight implementation and use with robust features" 4.5/5 What do you like best about Assembled WFM? We enjoyed how quick it was to set up, the relatively intuitive interface, the quick response time of the support team, and the very helpful office hours offered. Review collected by and hosted on G2.com. What do you dislike about Assembled WFM? Updating templates and schedules can be a bit cumbersome at times for large scale changes. Review collected by and hosted on G2.com. What problems is Assembled WFM solving and how is that benefiting you? It is filling data gaps that we were previously unable to see without the use of this platform (primarily Occupancy and shrink) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jennifer K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer K.") JK Jennifer K. Sr. Manager of Customer Experience Small-Business (50 or fewer emp.) 3/4/2024 "Great Tool" 5/5 What do you like best about Assembled WFM? Love the easy to use interface and complex scheduling forecast based on historical ticket data Review collected by and hosted on G2.com. What do you dislike about Assembled WFM? Would love a schedule swap feature! They have it on their list. Review collected by and hosted on G2.com. What problems is Assembled WFM solving and how is that benefiting you? With Assembled help we can now ensure we will have enough staff on to meet all of our SLA's, and we now use the adherence metric for our teams performance/minimums. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nicole E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole E.") NE Nicole E. Mid-Market (51-1000 emp.) 8/17/2023 "Totally blown away...in the best of ways!" 5/5 What do you like best about Assembled WFM? We've solved a lot of issues with trusting the data, obtaining an accurate forecast and more accurate agent activity tracking by moving to Assembled. This has given us the ability to really dive into the data we see to determine outliers and provide more strategic guidance to the business across several teams with ease. The support team has also been phenominal from the moment we first met and remains consistent to this day, and provided the easiest implementation I've ever experienced with a new WFM tool. Review collected by and hosted on G2.com. What do you dislike about Assembled WFM? The biggest challenge we have are around building and managing schedules. We require a lot of manual work when it comes to modifying existing schedules and even building base schedules to account for the omni-channel coverage with the not-quite omni-channel Zendesk platform. There's lacking basic features, such as a shift swap, but there are benefits in keyboard shortcuts (copy/paste/save) to help counter the manual work required. Review collected by and hosted on G2.com. What problems is Assembled WFM solving and how is that benefiting you? We've solved a lot of issues with trusting the data, obtaining an accurate forecast and more accurate agent activity tracking by moving to Assembled. This has given us the ability to really dive into the data we see to determine outliers and provide more strategic guidance to the business across several teams with ease. We have also eliminated the heavy lifting from agents manually tracking their time previously to now able to focus on their work in Zendesk and have their activity automatically tracked, which has also increased the accuracy in their performance data as well. Review collected by and hosted on G2.com. 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