[ Assembl... Reviews ](https://www.g2.com/products/assembled-wfm/reviews) [ Assembl... Reviews ](https://www.g2.com/products/assembled-wfm/reviews) # Assembled WFM Features ##### ## Platform (5) Customization Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. Integration APIs Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, and groups. Dashboards Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. Show More ##### ## Workforce Management Platform Features (10) Labor Forecasting Predict the number and types of employees necessary to meet anticipated demand to control labor costs. Shift Scheduling Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. Time & Attendance Tracking Let employees track the hours they have worked through integrations with time tracking products or built in time tracking features. Absence & Leave Management Employees can submit paid time off (PTO) or leave of absence requests that managers can approve or deny within the platform. Skills Management Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. Succession Planning Identify high performing employees with potential to be promoted with minimal development. Workforce Analytics Tools designed to help analyze employee data and develop baselines for evaluating and optimizing workforce management. Self-Service Capabilities Web portals through which employees can view their schedules, submit PTO requests, configure work availability and preferences, and self-schedule from available work times. Mobile Shift Scheduling Managers and employees can create or claim available work shifts and receive notifications on their mobile device. Team Communication Message other team members or managers through built-in text or emailing functions and communicate scheduling or leave requests. Show More ##### ## Platform Basics (3) Reporting Provides analytics tools that reveal important business metrics and track progress. Dashboard Has a centralized dashboard for users to interact with. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Show More ##### ## Platform Content (3) Automation Automates some or all operation related tasks. File Sharing Provides robust sharing options for communication with both internal and external stakeholders. Content Library Provides users with a pre-built library of useable content. Show More ##### ## Platform Additional Functionality (5) Integrations Integrates with business solutions such as payroll, workforce management, POS systems, etc. Mobility Is accessible from a mobile device and by users on the go. Forecasting Forecasts scheduling needs based on important KPIs. Task Management Provides task prioritization and management abilities. Portal Contains a portal to facilitate third-party or client application access. Show More ##### ## Workforce Management (5) Agent Availability Offers complete visibility into agent availability to efficiently create and manage schedules. Skills Management Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. Shift Scheduling Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. Agent Self-Service Allows agents to set their own preferences, request time off, and trade shifts. Mobile Access Allows users to access the software using mobile devices. Show More ##### ## Administration (5) Automation Automates some or all operation related tasks Performance Analysis Monitors call volume and quality to evaluate agent performance. Dashboards Has a centralized dashboard for users to interact with. Forecasting Forecasts scheduling needs based on historical data. Intraday Management Tracks agent workloads throughout the day and helps supervisors allocate resources as needed. Show More ##### ## Customer Support (3) Text Is able to process inquiries submitted by text data from live chat, email, or SMS Speech Comprehends human speech and can transcribe it to text for processing Knowledge Base The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries Show More ##### ## Automation (3) Ticket Resolution The platform is able to automatically determine how to resolve help tickets without assistance by human agents Customization The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence Intelligent Routing When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to Show More ##### ## Artificial Intelligence (3) Learning The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses Language Multilingual capabilities allow the AI to process inquiries from many languages Conversational AI The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers Show More ## Top-Rated Alternatives [ ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE") Calabrio ONE 4.4/5(435) ](https://www.g2.com/products/calabrio-one/reviews) [ ![Verint Workforce Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management.png "Verint Workforce Management") Verint Workforce Management 4.2/5(213) ](https://www.g2.com/products/verint-workforce-management/reviews) [ ![Playvox WFM](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_131a129b4d8a2f3979e75ebf215576a6/playvox-wfm.png "Playvox WFM") Playvox WFM 4.7/5(129) ](https://www.g2.com/products/playvox-wfm/reviews) [ View All Alternatives ](https://www.g2.com/products/assembled-wfm/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. [View Glossary](/glossary) [Shift Scheduling](/glossary/shift-scheduling) Shift scheduling is the process of creating work schedules to support company needs and employee satisfaction. Learn more about shift scheduling and how to create a successful process. [Labor Forecasting](/glossary/labor-forecasting) Labor forecasting is the process of predicting future labor needs. Learn more about forecasting staffing needs, different prediction methods, and how to implement a unique strategy. Assembled WFM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5376962576b0195de9bc3af1c46895ba/calabrio-one.png "Product Avatar Image") Calabrio ONE 4.4/5(435) [ Compare Now ](https://www.g2.com/compare/assembled-wfm-vs-calabrio-one) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9f77b5b028a6ed312ab738321ade9dfc/zendesk-for-employee-service.jpeg "Product Avatar Image") Zendesk for Employee Service 4.5/5(107) [ Compare Now ](https://www.g2.com/compare/assembled-wfm-vs-zendesk-for-employee-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management.png "Product Avatar Image") Verint Workforce Management 4.2/5(213) [ Compare Now ](https://www.g2.com/compare/assembled-wfm-vs-verint-workforce-management) ##### Categories on G2 [ Workforce Management ](https://www.g2.com/categories/workforce-management)[ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation)[ Employee Scheduling ](https://www.g2.com/categories/employee-scheduling-software) [ Contact Center Workforce ](https://www.g2.com/categories/contact-center-workforce) Show More ##### Explore More [ Which education HR systems provide one-step accreditation report generation from faculty activity records? ](https://www.g2.com/discussions/which-education-hr-systems-provide-one-step-accreditation-report-generation-from-faculty-activity-records)[ What desktop search software enables instant file retrieval without requiring users to remember exact file names or folder paths? ](https://www.g2.com/discussions/what-desktop-search-software-enables-instant-file-retrieval-without-requiring-users-to-remember-exact-file-names-or-folder-paths)[ Which platform offers the most advanced account segmentation analytics? ](https://www.g2.com/discussions/which-platform-offers-the-most-advanced-account-segmentation-analytics) [ Top AI-powered platforms for regulatory compliance checks ](https://www.g2.com/discussions/what-are-the-top-ai-powered-platforms-for-regulatory-and-compliance-checks)[ Leading webinar services for startups ](https://www.g2.com/discussions/leading-webinar-services-for-startups)[ Pros and Cons Details ](https://www.g2.com/products/assembled-wfm/reviews?qs=pros-and-cons) Show More [ Which education HR systems provide one-step accreditation report generation from faculty activity records? ](https://www.g2.com/discussions/which-education-hr-systems-provide-one-step-accreditation-report-generation-from-faculty-activity-records)[ What desktop search software enables instant file retrieval without requiring users to remember exact file names or folder paths? ](https://www.g2.com/discussions/what-desktop-search-software-enables-instant-file-retrieval-without-requiring-users-to-remember-exact-file-names-or-folder-paths)[ Which platform offers the most advanced account segmentation analytics? ](https://www.g2.com/discussions/which-platform-offers-the-most-advanced-account-segmentation-analytics) [ Top AI-powered platforms for regulatory compliance checks ](https://www.g2.com/discussions/what-are-the-top-ai-powered-platforms-for-regulatory-and-compliance-checks)[ Leading webinar services for startups ](https://www.g2.com/discussions/leading-webinar-services-for-startups)[ Pros and Cons Details ](https://www.g2.com/products/assembled-wfm/reviews?qs=pros-and-cons)