I really like how it shares a notification for the meetings, coachings, and breaks. It really helps me adhere my daily schedule Review collected by and hosted on G2.com.

Sometimes I miss the notification if I'm on a different screen or working on some other project instead of Zendesk. Review collected by and hosted on G2.com.

Assembled makes me look like a wizard when it comes to forecasting. I'm able to accurately project labor needs which drives down our cost to serve and accelerates our path to profitability. It is incredibly easy to use, both administratively and from a front line agent perspective. It is my team's first window they open each day. And all this goes without mentioning the WORLD CLASS customer support that they offer. No vendor has ever done it better in my experience. Review collected by and hosted on G2.com.

Having used Assembled in both a ZenDesk and Salesforce environment, I do wish the Salesforce integration had the same wow factor that the ZenDesk integration has, but I have confidence that Assembled is working to improve that, so don't let that be a dealbreaker. Review collected by and hosted on G2.com.

Assembled helps WHM teams in forecasting support demand, managing team schedules, monitoring real-time performance, and tracking schedule adherence for support analysis. Review collected by and hosted on G2.com.

When I started using the tool, I found the extensive features and detailed interface challenging to access and understand. Review collected by and hosted on G2.com.

It is best for time management. The tool also helps in real time monitoring of customer support team performance. Review collected by and hosted on G2.com.

In the event that the team size is small, this tool may prove to be costly and it also necessitates a reliable internet connection. Review collected by and hosted on G2.com.

I found Assmebled very useful, as I noticed that scheduling is very easy on Assembled. Review collected by and hosted on G2.com.

I found that Assmebled's chrome extension sometimes stopped working automatically and then gets fixed itself. I think that the issue is only on my end or some known bug. Review collected by and hosted on G2.com.

I like the way it notifies me about the upcoming events. Review collected by and hosted on G2.com.

The notification can be visible on whole screen instead of a notification in the right corner. Review collected by and hosted on G2.com.

I find the tool super easy to use. You have almost everything you need. Most important the team from Assembled is very helpful and they are continually developing features. So if something is missing now, for sure they will add it in the future. There are a lot of cool features that make your life easy, like schedules, Team performance reports, individual reports, real-time analysis, and so on.

The implementation was somehow easy and our engineers received all the needed help to make it possible via API.

We are using the tool daily to follow over 3000 agents.

I'm happy with the product and very happy with the team. Review collected by and hosted on G2.com.

I would say that one of the downsides of the tool is that you might want to have more future to follow when it comes to the real-time view. Review collected by and hosted on G2.com.

We enjoyed how quick it was to set up, the relatively intuitive interface, the quick response time of the support team, and the very helpful office hours offered. Review collected by and hosted on G2.com.

Updating templates and schedules can be a bit cumbersome at times for large scale changes. Review collected by and hosted on G2.com.

Love the easy to use interface and complex scheduling forecast based on historical ticket data Review collected by and hosted on G2.com.

Would love a schedule swap feature! They have it on their list. Review collected by and hosted on G2.com.

We've solved a lot of issues with trusting the data, obtaining an accurate forecast and more accurate agent activity tracking by moving to Assembled. This has given us the ability to really dive into the data we see to determine outliers and provide more strategic guidance to the business across several teams with ease. The support team has also been phenominal from the moment we first met and remains consistent to this day, and provided the easiest implementation I've ever experienced with a new WFM tool. Review collected by and hosted on G2.com.

The biggest challenge we have are around building and managing schedules. We require a lot of manual work when it comes to modifying existing schedules and even building base schedules to account for the omni-channel coverage with the not-quite omni-channel Zendesk platform. There's lacking basic features, such as a shift swap, but there are benefits in keyboard shortcuts (copy/paste/save) to help counter the manual work required. Review collected by and hosted on G2.com.