I like that we can keep track of people’s assigned tasks, and I also appreciate the real-time analysis that shows when anyone is out of adherence. Review collected by and hosted on G2.com.

Not being able to see the actual overtime slots being offered to agents. Review collected by and hosted on G2.com.

One of the main things I value about Assembled is how easy it is to integrate. The platform is also very intuitive and beginner-friendly. I have trained several people on how our team uses it, and the features have always been simple to explain and demonstrate. Review collected by and hosted on G2.com.

I actually have no qualms with Assembled. I wish it allowed for editing in the Agent Scorecard reporting field, but also only have Admin access, and perhaps this is a Manger feature. Review collected by and hosted on G2.com.

The forecasting feature and in the staffing option there are suggestions which tell you if you get if there is any variance from initial scheduling and why Review collected by and hosted on G2.com.

Its for my company specifically maybe but drilling down to Agent Productivity, Tasks Assigned v/s Avg Handled Time per task Review collected by and hosted on G2.com.

I really appreciate how seamless it is to use. The click-and-drag feature for moving schedules around works exceptionally well and makes organizing much easier. Review collected by and hosted on G2.com.

At times, the support team can be slow to respond or may not reply at all when they don't have an immediate answer. Rather than letting me know they are looking into the issue, they often just stop communicating. Review collected by and hosted on G2.com.

I use Assembled WFM for schedules and adhering to break and lunch schedules. I like the accessibility it provides and find it to be well-managed or organized. The initial setup was very easy. Review collected by and hosted on G2.com.

Slow loading or bugs sometimes Review collected by and hosted on G2.com.

Assembled is a great tool to help me appropriately staff my team! Review collected by and hosted on G2.com.

I have not found anything that I dislike about Assembled at this time. Review collected by and hosted on G2.com.

Easily accessible. Easy to integrate with Zendesk and implementing training of the product to the team was super easy. There are a plethora of features that make the product that more compound especially with how frequent managers and TL's use the product daily. Your customer support is world class with super impressive SLA'S. Review collected by and hosted on G2.com.

Sometimes the color coding gets me mixed up and I end up editing the wrong employee line. Maybe more spacing may help or some kind of border between names. Review collected by and hosted on G2.com.

Easily accessible reporting and real time views Review collected by and hosted on G2.com.

having to re-enter filters each time the program is used Review collected by and hosted on G2.com.

Assembled is very helpful with tracking my agents daily duties. I like that I can see my entire team on one screen. Review collected by and hosted on G2.com.

The only thing I would like to change would be to see each agents daily activity on the same scrren Review collected by and hosted on G2.com.

The forecast allows us to staff correctly and drill down into agent activity. We were able to use these stats to offer more hybrid work options. Review collected by and hosted on G2.com.

Load times can be slow. Also, I do not like that when you choose staffing, it does not automatically go to today's date. Review collected by and hosted on G2.com.