Assembled WFM has truly transformed how we manage our Support workforce. Scheduling shifts is now straightforward and efficient, and our team members are actively involved in the process. I would strongly recommend Assembled WFM to anyone considering moving away from spreadsheets or other time-consuming manual methods.

When we first explored switching to Assembled, our goal was to find a tool that would simplify rostering, integrate seamlessly with our Support systems, and be easily accessible for everyone on the team. We wanted to eliminate confusion around task allocation and have the flexibility to make real-time adjustments.

We ended up getting even more than we expected. The platform provided us with new metrics that allowed us to recognise and celebrate our team's achievements, and it made it easier to acknowledge the hard work of our remote staff, which sometimes went unnoticed before.

The Assembled team has been fantastic throughout the entire process, and setting everything up was incredibly easy. I couldn't recommend them more highly. Review collected by and hosted on G2.com.

In my view, it's essential to keep in mind that no single software tool is perfect at doing everything. Instead of searching for a unicorn, it's better to focus on finding tools that address your particular needs and avoid expecting a single solution to resolve every single want or desire.

When we considered what we needed from Assembled, it delivered exactly what we were looking for. Review collected by and hosted on G2.com.

Assembled is very simple compared to other tools I've used. Also, they're open to any suggestions or questions we ask. Review collected by and hosted on G2.com.

Our team uses Dixa, which unfortunately leaves many gaps in visibility. I'm hoping as time goes by the integration will work better for queue by queue stats and forecasting. Review collected by and hosted on G2.com.

I like the design of Assembled WFM and find it customer-friendly. It's easy to manage, and people understand their schedules immediately. I can also adapt schedules according to my needs. The initial setup was very easy. Review collected by and hosted on G2.com.

I would like to have the schedule generated according to the patterns of the schedule I uploaded manually. It would help if the planning feature could cover the forecasting with the different needs of the team. Review collected by and hosted on G2.com.

UI/UX filtering, having to manage and customize this makes it easier for every task to look at. Review collected by and hosted on G2.com.

None, so far. Everything is very clear and helpful. Every part of the Assembled tool is useful and has its own purpose. Review collected by and hosted on G2.com.

What I really appreciate about Assembled WFM is how easy and intuitive it is to use. The interface is clean, and navigating between schedules, adherence data, and reports feels very straightforward. It didn’t take long to get comfortable with the platform after implementation, which made adoption smooth for the whole team. I also like that it integrates well with our existing tools, and the customer support team has been responsive and helpful whenever we’ve had questions. I use it daily, and it definitely makes workforce management more efficient and organized. Review collected by and hosted on G2.com.

At times, the system can be a bit slow when loading large amounts of data or switching views, and I wish the reporting features were a bit more customizable. While the core features cover most needs, having a few more advanced options for analytics or integration flexibility would make it even better. Review collected by and hosted on G2.com.

I really appreciate that the data I need is available in detail with Assembled WFM. The scorecard feature is particularly valuable to me because it allows me to view the entire day of my agents and see just how productive they were. Plus, the initial setup was so easy, which was a great relief. Review collected by and hosted on G2.com.

The weekly data seems to not work in sync for me a lot. I have to click a lot of buttons to get to what I need to view, and sometimes it doesn't show the same or doesn't feel like the same proves with multiple agents. Review collected by and hosted on G2.com.

It’s very approachable, meaning users of any background can quickly understand and use the platform. Whether you’re a WFM analyst forecasting the business or an Operations leader managing intraday execution, Assembled equips you with the tools you need to run your business effectively.

The forecasting engine is very powerful, and takes the guesswork out of planning your business. For intraday management, the ability of the platform to have both Global and Personal Dashboards that are highly customizable with thresholds, alerting, and multiple notifications for queues, channels, and individual agents makes it so you don't have to "hunt" for "what's happening right now."

Historical results are just as consumable - bringing everything you need under one roof.

The "Timeline" feature is also really, really amazing. By separating default, productive, and time off events into layers - you're able to quickly manage an individual's schedule. Just plain awesome.

However, my favorite features are the Team and Agent Scorecards. By bringing the key results front-and-center, we have been able to highlight the areas that teams and agents care about most - and what they need to focus on - to drive actionable change. In the past year we've unlocked over $400k a month in savings just with these two tools alone by coaching Adherence in a meaningful and tangible way. Review collected by and hosted on G2.com.

I think it’s lacking in its off-the-shelf integrations. I appreciate that the team will help you build what you need with its extensive API, but I’d really like to see more CRM, HRIS, and CCaaS platforms available and ready to go out of the box.

We’ve had to invest significant engineering resources to connect to our HRIS and our CCaaS, both from big-name, established SaaS companies, when it feels like this should have been a straightforward, simple connection.

Another small detail I wish were different is the Zendesk integration. There isn’t a way to configure (in Assembled) when to “start the clock” on a ticket; it’s hard-coded to “time of creation.” I’d like an option for “time of assigned,” or at least a way to account for the delay between creation and assignment. I’d also like to see support for actual handle time versus total handle time. In concurrency-based, asynchronous channels (such as email), a ticket may take days to resolve, but the true “handle time” is often just a few minutes of the agent actively working on it while it’s on their screen. Having that distinction would unlock more granular forecasting and planning.

Lastly, it doesn’t handle blended queues very well—particularly when agents are working two queues (e.g., Chat and SMS) because the work is similar, but those queues aren’t coming from the same source or sharing the same concurrency bucket. That throws reporting off, and you end up doing manual math to account for it. Review collected by and hosted on G2.com.

Assembled has been great for managing our team as a huge department all in one place. It's easy to add PTO and to add events on the day-of. Review collected by and hosted on G2.com.

I wish there was an easier way to sort out the tasks and how many people are assigned to each task throughout the day. Review collected by and hosted on G2.com.

My team uses Assembled every day, and it was so easy integrating scheduled tasks into everyone's Google calendar. I really appreciate how simple it is to adjust and implement updates to my team's work schedules. Additionally, being able to view activity in Zendesk is very helpful, as it allows me to identify which agents I should check in with to ensure everything is running smoothly. Review collected by and hosted on G2.com.

For quite some time, I found it difficult to interpret the activity statuses when checked adherence, despite consulting the help articles. Ultimately, I had to contact support to get a clearer explanation of the activity statuses shown in the adherence report. Also, after playing with the program for a while, I was finally able to set up a schedule that alternates every other week for my team. Review collected by and hosted on G2.com.

I find Assembled WFM really useful for tracking what an agent is doing, their use of tools and auxiliaries, and seeing how they are working. The Agent Score Card is particularly helpful because it provides detailed information on auxiliaries across every tool they use, which we can use to prevent work avoidance. I also appreciate that it's really easy to set up. Review collected by and hosted on G2.com.

Nothing in particular Review collected by and hosted on G2.com.