--- title: Assembled WFM Reviews meta_title: 'Assembled WFM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 187 reviews by the users' company size, role or industry to find out how Assembled WFM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 187 scale: '5' date_modified: '2026-08-09' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Assembled WFM Reviews **Vendor:** Assembled **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 187 ## About Assembled WFM Assembled is an all-in-one support platform designed to enhance customer service operations by integrating AI agents with intelligent workforce management. This solution aims to help companies deliver exceptional support experiences while efficiently managing their resources. By leveraging advanced technology, Assembled enables organizations to streamline their support processes, ensuring that both AI and human agents work in harmony to meet customer needs. The platform primarily targets customer support teams across various industries that seek to improve their operational efficiency and service quality. Assembled is particularly beneficial for businesses that handle high volumes of customer interactions and require precise forecasting and staffing solutions. With its capabilities, teams can automate a significant portion of customer interactions, allowing human agents to focus on more complex inquiries, thereby enhancing overall productivity and customer satisfaction. Key features of Assembled include fast and intuitive scheduling, which allows teams to create customized work schedules that adapt to fluctuating demand. This flexibility is crucial for organizations that experience varying levels of customer inquiries throughout the day or week. Additionally, the platform offers human-in-the-loop AI-powered automation, which ensures that AI agents can seamlessly collaborate with human staff, providing a balanced approach to customer support. This unique feature helps to maintain a personal touch in customer interactions while benefiting from the efficiency of automation. Another standout aspect of Assembled is its powerful forecasting capabilities, which boast over 90% accuracy. This feature enables teams to predict customer demand accurately, allowing for optimal staffing decisions that align with anticipated workload. Furthermore, the platform provides meaningful cross-team visibility, ensuring that all stakeholders have access to relevant information and insights, fostering collaboration and informed decision-making. Assembled also excels in reporting, offering centralized and robust analytics that deliver actionable insights. This comprehensive reporting functionality empowers teams to track performance metrics, identify trends, and make data-driven adjustments to their support strategies. By utilizing Assembled, organizations can scale their support operations intelligently, balancing the strengths of AI with the irreplaceable value of human interaction, ultimately leading to enhanced customer experiences and operational success. ## Assembled WFM Pros & Cons **What users like:** - Users find Assembled WFM to be **very approachable** , allowing quick understanding and effective management for all backgrounds. (39 reviews) - Users appreciate the **seamless scheduling capabilities** of Assembled WFM, allowing easy adjustments and real-time updates. (28 reviews) - Users appreciate the **ease of scheduling** with Assembled WFM, enjoying seamless adjustments and real-time data tracking. (25 reviews) - Users love the **intuitive design** of Assembled WFM, making it easy for anyone to understand and use. (20 reviews) - Users highlight the **efficiency** of Assembled WFM, streamlining scheduling and enhancing forecasting capabilities for optimal operations. (19 reviews) - Features (19 reviews) - Users commend the **helpful support team** of Assembled WFM, ensuring smooth implementation and ongoing feature development. (18 reviews) - Tracking (14 reviews) - Users appreciate the **world-class customer support** from Assembled, enhancing their experience and ensuring continuous feature development. (12 reviews) - Users love the **easy integrations** with Assembled WFM, making it simple to implement and use daily. (12 reviews) **What users dislike:** - Users find **schedule changes complicated** , impacting their ability to manage tasks effectively and access their scores. (15 reviews) - Users find the **missing features** in Assembled WFM, like custom reporting and shift swap, frustrating and limiting. (10 reviews) - Users find Assembled WFM has **limited features** , hindering efficiency, especially in reporting and workforce management functionalities. (9 reviews) - Users frequently struggle with **poor reporting** , including limited customization and delays in data refreshing, affecting efficiency. (9 reviews) - Users often experience **slow loading** times, hindering task completion and complicating schedule management. (9 reviews) - Users experience **lagging issues** with slow downloads and delays in updates, affecting overall accessibility and efficiency. (8 reviews) - Users experience **slow performance** with Assembled WFM, leading to frustrating delays in data updates and analytics extraction. (8 reviews) - Users find the **complexity of Assembled WFM** overwhelming, leading to challenges in initial adaptation and efficiency. (7 reviews) - Inaccuracy (7 reviews) - Users experience **integration issues** with Assembled WFM in Zendesk, complicating schedule management and changes for agents. (7 reviews) ## Assembled WFM Reviews ### 1. Great Scheduling Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy W. | Director Of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Assembled WFM?** I love the flexibility that Assembled offers me. Being able to copy schedule templates saves a ton of time for me. **What do you dislike about Assembled WFM?** I wish they connected to more software platforms other than Zendesk and a couple of others. **What problems is Assembled WFM solving and how is that benefiting you?** I'm able to see quickly how many agents I need at any given moment. The best part is it's based on actual numbers, not some formula software came up with. ### 2. Better and better tooling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Assembled WFM?** Assembled's team is responsive to feedback and keeps the community appraised of their developments. **What do you dislike about Assembled WFM?** I sometimes wish I had greater control to create reporting within Assembled. However, their team has been super responsive to my feedback! **What problems is Assembled WFM solving and how is that benefiting you?** We are solving scheduling, forecasting, and adherence. Combined with some upcoming developments, this WFM tool, we're forecasting with less than 10% variance ### 3. Efficient, gets the job done, with a team that's eager to help **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Assembled WFM?** Assembled provides great scheduling and projection tools to help ensure the team's efficiency through accurate planning. The service is robust, and the Assembled team carefully gathers and analyzes feedback to make it increasingly more so, which is always great to see. **What do you dislike about Assembled WFM?** While the core functionality is very efficient, integrations with other tools (such as GCal) have not been perfectly seamless (to be fair, mainly for reasons not controllable by Assembled). **What problems is Assembled WFM solving and how is that benefiting you?** Assembled enables efficient scheduling within my team, which also allows for reasonably accurate forecasts/projections. ### 4. Great Assembled experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Assembled WFM?** Assembled has a great team that is always there to help and support when needed. The staffing timeline is a great feature and allows us to select multiple events to change at once. **What do you dislike about Assembled WFM?** No function to swap shifts or create a holiday system within the software. **Recommendations to others considering Assembled WFM:** Assembled is great if you're just starting off to use WFM software **What problems is Assembled WFM solving and how is that benefiting you?** Easier to make changes, able to see where we are low on cover etc. ### 5. Terrific software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Assembled WFM?** Well designed and comprehensive workforce management solution with incredibly responsive team. **What do you dislike about Assembled WFM?** Onboarding process was lengthy. The initial support was not well organized. **What problems is Assembled WFM solving and how is that benefiting you?** Balancing our staffing with daily volumes and managing scheduling. Gaining 10-15% staffing efficiency. ### 6. Great experience with the Assembled team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Assembled WFM?** The account management team was so kind and answered our questions with ease. The implementation team was also very helpful with our complex Zendesk instance **What do you dislike about Assembled WFM?** Implementation did take a little longer than expected, but I still appreciated that they were with us every step of the way. **What problems is Assembled WFM solving and how is that benefiting you?** daily workforce management, performance management and forecasting ### 7. A game changer for managing our team **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla P. | Customer Experience Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2020 **What do you like best about Assembled WFM?** As a Team Lead, Assmbled has been an immensely helpful tool in managing team coverage and ensuring proper staffing across channels. Assembled makes it easy to see where your team is staffed, and gives you the ability to make adjustments as needed. It's very easy to handle PTO requests - Assembled provides useful information for both the requester and the approver such as days in advance and the concurrent time off, which allows both parties to easily make an informed decision on whether to submit a request or not, and whether to approve or deny it. Lastly, the Assembled team is always available for questions - their support has been exceptional! I'd highly recommend Assembled to anyone scaling teams in need of a workforce management platform to support growth. **What do you dislike about Assembled WFM?** Assembled was a bit of a learning curve for me, but this is also my first time using a workforce management tool. **What problems is Assembled WFM solving and how is that benefiting you?** Prior to Assembled, we were using multiple spreadsheets to manage PTO, agent channel assignments, etc. We're almost at the point where Assembled is our single source of truth for all of this info. ### 8. Super simple to use and easy to see the team's schedule every day! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Assembled WFM?** The flexibility. I love also having the schedule and real-time staffing there. **What do you dislike about Assembled WFM?** The fact that we can't choose the exact times for blocks of work and we can't manually re-arrange the list of specialists. **What problems is Assembled WFM solving and how is that benefiting you?** I no longer need a separate app to see my schedule and PTo requests. ### 9. Awesome Experience & User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Kasha N. | Retailer Advocate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Assembled WFM?** Assembled is extremely user-friendly, it is very easy to navigate and makes changing a schedule an easy- breezy task. The extension for support agents to see their schedule within Zendesk has been a game-changer and ensures everyone is up to date & nothing is missed! Really enjoy the layout and structure of the software, not hard to make a change & easy to adjust quick to changes when needed **What do you dislike about Assembled WFM?** Find it super difficult to use assembled on mobile devices - Would love to see a mobile app to use Assembled on or a more user-friendly version for mobile phones! **What problems is Assembled WFM solving and how is that benefiting you?** Assembled is super reliable With the extension to Zendesk support agents are kept up to date & ensuring nothing is missed Having it integrated with Zendesk, Google calender and slack, makes everyday tasks easier ### 10. Easy to use scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Assembled WFM?** The forecasting and ease of use to identify how our team needs to be staffed. **What do you dislike about Assembled WFM?** A bit difficult to understand certain terms and phrases within the app. **What problems is Assembled WFM solving and how is that benefiting you?** Staffing is a whole new world! ### 11. It's fantastic platform, that's fun and intuitive to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric F. | Systems Operator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about Assembled WFM?** It takes less than 30 mins to structure your teams entire schedule for the month. Additionally if using the template function that cuts the time down by a third. **What do you dislike about Assembled WFM?** My only knack with the platform, is there is no easy way to see the receipt / invoices from the previous months other than having to go through your email to find them. **What problems is Assembled WFM solving and how is that benefiting you?** Before we had to spend 3 persons to structure the schedule. Now we only need 1. On the old scheduling system we would spend 3 hours, each, to structure the schedule. Benefits - it literally is a time saving and the amount of time we have saved with this is, an ungodly amount. ### 12. Fast and simple **Rating:** 4.5/5.0 stars **Reviewed by:** Georgs B. | IoT Technical Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2021 **What do you like best about Assembled WFM?** Short version would be - Time and simplicity. Main benefit is definitely time. I save so much time with simply using templates on monthly basis. It's almost like playing with Lego bricks - build a monthly/weekly/daily schedule for your team, click a button and voila - it's ready! Even when you need to move some things around it's still very simple and literaly takes seconds to do! **What do you dislike about Assembled WFM?** Had to think quite hard about this one, I wouldn't say it's a dislike but an improvement I'd love to see in future is some functionality that allows you to create same event for multiple people at the same time. **What problems is Assembled WFM solving and how is that benefiting you?** Gret overview of the schedule for me and my team. Everyone knows what/where/when needs to be done and there is no confusion. We used to plan schedule in "Google Docs'' before and I wouldn't be able to count how many times we mixed up the days or hours. This hasn't happened since we switched to Assembled! ### 13. Assembled is a time-saving, organisational superstar. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Support Manager - EMEA, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2021 **What do you like best about Assembled WFM?** The main benefit I get from Assembled is the ability for the whole team to have visibility on who's doing what and when. It makes it super easy for keeping the whole team organised. **What do you dislike about Assembled WFM?** It would be great to be able to select the specific days you can see at once, but the team are really receptive to feedback and have already taken this on board! **What problems is Assembled WFM solving and how is that benefiting you?** Assembled helps me to keep my whole team organised, so that everyone knows exactly what they're doing at any given time. Previously, this was all done in clunky spreadsheets, whereas Assembled puts everything into one easy to use place. ### 14. Saves a lot of time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Assembled WFM?** Assembled has provided us an easier and faster way to create and publish a schedule. Managers can easily assess whether coverage is needed when someone is out unexpectedly, and agents have a clear view of their daily schedule and who will be working with them. Assembled integrates with Google calendar, has a slack integration, and now an extension for agents to easily view their schedule within Zendesk! Exciting stuff, really strong tool :) **What do you dislike about Assembled WFM?** Assembled has been a really strong tool and the team has been great about hearing all feedback! There's nothing that I dislike, but definitely some future features I'm hoping for! **What problems is Assembled WFM solving and how is that benefiting you?** Saving a lot of time and making it easier for managers to be involved in finding coverage when needed. It's also been a great tool for better understanding our scheduling adherence. ### 15. Great product that keeps getting better **Rating:** 4.5/5.0 stars **Reviewed by:** Henry D. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about Assembled WFM?** Saves us a lot of time scheduling. Previously we were using google sheets, this is much easier and less error prone. **What do you dislike about Assembled WFM?** Not big downsides. Because it's still relatively new it doesn't have every bell and whistle but the team keeps launching new features based on our feedback. **What problems is Assembled WFM solving and how is that benefiting you?** No problems really. Biggest benefits are that we've minimized scheduling miscommunications so our team is more adherent to their schedule. We've also saved time with the actual scheduling. ### 16. A powerful and easy tool for WFM that is improving year on year. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Assembled WFM?** Assembled is very easy to use, and quite intuitive for routine tasks. We have had great support from the Assembled team any time we had an issue or query. **What do you dislike about Assembled WFM?** There could be more and more systematic documentation, but as mention, the Assembled team are vert responsive to queries. **Recommendations to others considering Assembled WFM:** Speak to the Assembled team and you will quickly get a sense that they are a very professional and helpful group of people. **What problems is Assembled WFM solving and how is that benefiting you?** We are using Assembled to manage day-to-day staffing, and managing PTO requests. We are not taking full advantage of the compliance aspect of Assembled yet, but may in the next year. ### 17. The Support Tool for the Future **Rating:** 5.0/5.0 stars **Reviewed by:** Talal N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2020 **What do you like best about Assembled WFM?** Assembled is actually building a tool that is tailored to support teams. At Looker our support team is near and dear to our hearts, and we treat all of them like the professional highly skilled people they are, all while making sure the customer is taken care of. That means that we need a tool that forecasts accurately, optimizes schedule to match that forecast, organizes teams across multiple timezones around the world, and integrates with support tools and Google calendars. Assembled does all of those. We're also super excited about the future of schedule-generation, a beta feature that they're working on. I've personally worked with the Assembled team for quite a while now, and I am beyond impressed. They've always been responsive and helpful. Their support is excellent, which means a lot coming from a support person. Overall, it's an amazing tool with an awesome team, and I highly recommend both. **What do you dislike about Assembled WFM?** Assembled can have a bit of a learning curve. I think it's definitely worth sticking with it to unlock its potential, but it's going to take a bit of effort in the beginning. The other main issue is that the UX can be a bit confusing, but they're making improvements. Schedule-generation is something that's not quite there for us just yet. Our team has a lot of needs which requires a ton of flexibility. While it's about 90% there, we're still waiting for that extra 10% to utilize it fully. **What problems is Assembled WFM solving and how is that benefiting you?** - The main thing is forecasting. Accurately modeling customer contacts is quite difficult, which is something we mostly delegate to the team now. - Maintaining a single source of truth. With a ton of people to schedule across multiple countries around the world, figuring out what information is correct is essential. - Integrating with calendars. People don't need to worry about events and creating them. - Visualizing hotspots and iterating on the schedule is a lot easier with the built-in graphs and graphics. ### 18. A workforce management tool from the future **Rating:** 4.5/5.0 stars **Reviewed by:** Diego G. | Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2020 **What do you like best about Assembled WFM?** Forecasting is very accurate. Very simple to use, yet powerful scheduling. Centralized view. API and third-party integration. Amazing group of people. **What do you dislike about Assembled WFM?** Glitches in the UI. Not a mobile app available at the moment. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled has changed radically the way we do capacity planning in my department. In the past, we were using sheets but when the team doubled in size, we weren't able to cope with the different changes in our workforce (OOO, breaks, and other considerations) in a timely manner. Assembled helped us with capacity planning thanks to its amazing forecasting, which has proven to be extremely accurate, and how robust the scheduling options are. Now our different GEOs have access to a centralized and up to date picture of what's going on. The tool is easy to use and understand for both admin and agents. Assembled also helped to streamline our PTO request process, making it more efficient, and also our agents can now swap shifts between themselves which have relieved a lot of back and forward communication. We've used also the API to integrate seamlessly with Slack and Zendesk empowering our agents immensely. Support is really good and everyone that works in Assembled is super nice and always willing to help. ### 19. Workforce Manager with 10+ years of experience **Rating:** 4.5/5.0 stars **Reviewed by:** Adrien S. | Workforce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about Assembled WFM?** Assembled really simplifies the complicated task of seeing your staffing across interval and vendor sites. Not only are we able to create/manage internal schedules directly in the tool, but we can also have all of our 1000+ vendor schedules aggregated as well. This is a feature that I have always wanted and have never been able to properly get with other software solutions. Additionally, Assembled is able to integrate into many different systems and allows for a comprehensive "command center" view of real time staffing and queue volumes. Furthermore, the software is able to combine inputs from different systems to provide an easy to read overall view. **What do you dislike about Assembled WFM?** Assembled is a relative newcomer to the Workforce software space and, as expected, doesn’t have every feature of the other long established solutions. However, they have turned this into an advantage by working closely with customers to build out the features they want. **Recommendations to others considering Assembled WFM:** Look at Assmebled if you want an easy to setup, flexible, cloud based workforce solution that will customize to you instead of you needing to change your processes to work with them. **What problems is Assembled WFM solving and how is that benefiting you?** The largest problem being solved with Assembled is the ability to see granular details of our staffing at any time and for any site or vendor. Before I would manually compile spreadsheets to get a complete staffing picture but would be lacking details around total headcount and shrinkages. However, with just a few clicks, in Assembled I can quickly see schedule details down to the individual agent for the 1000+ I staff. Without a doubt, Assembled reduces my weekly workload, giving me hours back in my days. ### 20. Less time spent scheduling and more time spent helping customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Dena D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about Assembled WFM?** Assembled has greatly reduced the amount of time spent creating daily schedules. Their daily scheduling algorithm automated about 80% of our daily scheduling and is simple to use. We previously were using Google sheets for daily scheduling needs and this caused long load times and frequent errors as the team made intraday changes. It's also great having our daily scheduling and incoming volume all within the same app. Their Slack and Gcal integrations have streamlined agent workflows. Previously our team was manually posting agents scheduled each hour in various Slack channels but with Assembled this is now automated and allows agents to focus on helping customers first. **What do you dislike about Assembled WFM?** We're looking forward to utilizing their schedule forecasting in the future and using Assembled for all of our scheduling needs. We understand with new products like Assembled not all features are built out yet and looking forward to the advances they're making in workforce management. **What problems is Assembled WFM solving and how is that benefiting you?** We started using Assembled to reduce time spent on workforce management and improve our schedule forecasting. Assembled was also crucial for helping us introduce chat as an option for customers and moving away from email support. ### 21. Efficient, creative, and supportive. **Rating:** 5.0/5.0 stars **Reviewed by:** Irina L. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Assembled WFM?** Assembled share the same values as Grammarly and impose a can-do attitude. We use Gcal integrations and needed other custom features that usually do not go in a package. It was Assembled engineers who agreed to bring all of these to live! That start-up spirit, when your ideas are not only heard but implemented differs Assembled from others. Assembled constantly teaches us how to use our time wisely as well as provides schedule and hiring recommendations. We can play around with the schedules to figure the best coverage of the support requests. **What do you dislike about Assembled WFM?** I wish the Assembled team was bigger to implement new features in no time :) **Recommendations to others considering Assembled WFM:** Before Assembled, I was in touch with six other companies that provided a similar service. It was essential that Assembled was ready to implement new features to meet our needs fully. If you are looking for a WFM/forecasting tool, it's a good idea to have a list of necessary/desired integrations and features and ask about those right away. It will save you lots of time. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled evaluates historical data of the number of contacts to make work volume predictions. Assembled helps our support team distribute the tasks throughout the day to meet company SLAs. We know the arrival pattern of the customer support requests, thus there is clarity over the staffing requirements throughout the week. With Assembled, we’ve taken a data-driven approach to the capacity evaluation. We now have a clearer picture of the hiring plan. ### 22. Assembled helps streamline agent scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2020 **What do you like best about Assembled WFM?** We use Assembled to generate a daily schedule for agents in multiple departments. Agents are scheduled using an algorithm to match schedule availability with volume needs. This helps us create a daily "breakdown" to 90% completion in minutes, with final human tweaks at the end. What used to take an hour or two each day now takes 30 minutes or less. We're also looking to use more monthly/weekly scheduling features soon. **What do you dislike about Assembled WFM?** We haven't been able to fully utilize monthly schedule forecasting just yet, but anticipate doing that in the near future. **Recommendations to others considering Assembled WFM:** Reach out to their team to setup a call or demo. They are a great team to work. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled takes work that could be done manually in something like Google Sheets with lots of human labor into software with helpful algorithms to match agent availability with forecasted volume needs. This has saved a huge amount of human hours, and also allows more people to be involved with scheduling since there is less room for error and they make scheduling so much easier and faster. **Official Response from Kaytlin Louton:** > Hey Jordan! It sounds like you've enjoyed working with Assembled. All I can say is, "likewise" :). It does sound like there are roadblocks related to forecasting. We definitely want you to be able to utilize longer term forecasting and we'll keep you in the loop as we work on this functionality for your specific use case! ### 23. Best in class partner for our sprout-stage company and beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2020 **What do you like best about Assembled WFM?** Assembled's intuitive UI is #1. As a newcomer in a leadership role without much "tech" experience, I very quickly got up to speed with Assembled's capabilities long before I even had contact with their support team. Access to Assembled's team Speaking of, as a CX professional, access to and level of support is top of my list with any partner - and the Assembled Team is there for me when I need them. **What do you dislike about Assembled WFM?** I haven't encountered anything to date that I dislike. **What problems is Assembled WFM solving and how is that benefiting you?** With Assembled, I'm able to schedule for my PT team quickly and I can utilize templates to make this a simple process. Further, Assembled's integration with my helpdesk software makes scheduling intuitive! Finally, integration with GCal creates transparency in my organization for members on my team who have cross-vertical responsibilities. ### 24. Amazing tool for forecasting and scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Assembled WFM?** Staffing is incredible and their turnaround time for resolution is stellar. The program is very intuitive and helps forecast staffing needs accurately once set up **What do you dislike about Assembled WFM?** Nothing so far. Very happy with the tool and it is very easy to set up. **What problems is Assembled WFM solving and how is that benefiting you?** Forecasting and schedule for our various teams. ### 25. Assembled Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Zach G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2020 **What do you like best about Assembled WFM?** I like the fact that you can see an overview of each hour from individual agents. It is also helpful for agents to be able to see what others are doing in case there is a change to the schedule. **What do you dislike about Assembled WFM?** I wish there was ability to move task up and down as you can left and right. Sometimes agents need to switch tasks. How the program is set up now, you have to create a new task. **Recommendations to others considering Assembled WFM:** It's really easy to use and figure out for yourself. We were using a Google Spreadsheet before and this has made life much easier. **What problems is Assembled WFM solving and how is that benefiting you?** Scheduling task by hour and having insight to what every agent is doing at a give time. Templates are a great way to outline what we do daily and easy to edit. **Official Response from Kaytlin Louton:** > Hey Zach, thank you so much for the feedback! It sounds like you are looking for an easy way to swap tasks between agents. We like your idea of copy/pasting across agents/days/months and I bet this feature could be used in a host of different ways! We’ll keep you posted here as we rollout a feature that might work for you and thank you again for the thoughtful review. ### 26. User friendly program for managers and associates alike! **Rating:** 5.0/5.0 stars **Reviewed by:** Molly G. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2020 **What do you like best about Assembled WFM?** I love the ease of use - It is helpful in sorting by location, level or "skill", channel and more! It helps my Leads maintain coverage across our channels seamlessly, reallocate bandwidth, and share out schedules. It also helps us project for volume against coverage and easily factor in PTO to daily coverage. The integration with Slack is key for our associates who are able to check who else is staffed alongside them on live channels and coordinate accordingly. **What do you dislike about Assembled WFM?** As a newer platform, it is not completely built out to the level of capabilities that some older brands might be (comes with time!) but they are very agile and adaptable. **What problems is Assembled WFM solving and how is that benefiting you?** Streamlined scheduling between channels, office sites and skill/associate level, including WFH and PTO **Official Response from Kaytlin Louton:** > Wow, shining review! Thank you Molly. We’ll do our best to live up to your “agile and adaptable team” description. :) ### 27. Awesome product, even better team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2020 **What do you like best about Assembled WFM?** Assembled is filling a much needed gap in the service and sales market. Their product continues to address the growing pains of efficiently and effectively supporting volume across many teams and channels. They listen, move quickly and provide a flexibility that I have yet to see met with other SAS products. They understand that within every team the operations can vary and they continue to release features that allow teams to maintain that operations while performing at an increasingly high level. **What do you dislike about Assembled WFM?** Assembled is just getting started and that means that there are a lot of things that we would never had dreamed of before Assembled but now they seem oh so close. I can only hope the team continues to grow and be as successful as they've been so that we can continue to benefit from their team and product. **What problems is Assembled WFM solving and how is that benefiting you?** We're able to accurately plan for months out as well as manage our team and volume in real-time. For the first time ever, we have a holistic view across our inbound volume, teams and skills. Without Assembled we'd be blind and continuously challenged to deliver and make strategic decisions to meet and exceed service level expectations. Even outside of the product, they have been incredible thought partners and never hesitate to share their expertise. ### 28. Great Software with an easy learning curve and an amazing team for support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2020 **What do you like best about Assembled WFM?** The engineers and sales team help out at each turn of the process. We are kept informed, and never in the dark. Very easy to talk to and incorporate any new ideas and thoughts. They started a chat group so any of us with questions had easy and direct feedback to them. This is still in place, so not just during implementation, but also during our initial learning and usage. **What do you dislike about Assembled WFM?** Few small issues, sometimes clicking works in one place, sometimes it doesn't. A double click to add an event doesn't always pop up for me. **Recommendations to others considering Assembled WFM:** Definitely talk to the team and find out what they can do for you because they seem to have answers for questions we are unaware of! **What problems is Assembled WFM solving and how is that benefiting you?** We did not have any form of WFM tool at all. So, to have them forecast for us is AMAZING, and to have them incorporate with GMAIL and SLACK allows my agents to have access over their schedule that we NEVER had before. Agents have more visibility in their daily schedule. Right now, our biggest problem is having the right staffing at the right time. We have enough agents, but are they where our customers need them. Assembled is allowing us to answer that question without concern that we are doing it incorrectly. ### 29. Easy and Scalable **Rating:** 5.0/5.0 stars **Reviewed by:** Teague O. | Head of Workforce Management, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Assembled WFM?** Assembled makes running a diverse BPO and captive support network easier. We use the tool to distribute requirements to our partners and to consume and visualize their tally of supplied resources. We also use it as a full-stack scheduling tool for our captive locations. When these are combined with real-time state vs schedule comparison across that network, we are able to easily assess the status of our operations and make adjustments that lead to optimal outcomes for Users and our business. **What do you dislike about Assembled WFM?** Assembled is still building. While that implies they are incomplete, it also implies a growth mindset that is seldom found in legacy tools serving the same space. **Recommendations to others considering Assembled WFM:** Consider your needs. You'll find that Assembled can meet a range of requirements and support a number of use cases. **What problems is Assembled WFM solving and how is that benefiting you?** We are scaling our organization rapidly and evolving our own processes to better support our Users. Until recently, we've done this through scrappy-ness, grit and many spreadsheets. Assembled is helping us build scalable processes that are both rigorous and low effort, yet higher yield. For example, we used to interface with our partners through a web of shared Google sheets, meetings, and emails; now we are programmatically creating plans and sharing them with our partners in the same place they run their operations. As a result, we are reducing procedural drag, creating more clear and reliable plans, and improving our ability to execute on those plans. ### 30. New admin user getting acquainted with Assembled - so far, so good, and love their support! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah I. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Assembled WFM?** Assembled makes it easy to view schedules on a daily/weekly basis, and has lots of filtering and sorting features to make sure the staffing view is as relevant as needed. It's also very easy for agents to submit PTO, and for team leads to adjust the schedule according to real time changes. In turn, the schedule analytics give us a super clear view into hours spent on each event type for any given time period. **What do you dislike about Assembled WFM?** The PTO functions aren't quite as dynamic as we'd like. It isn't currently integrated with our ticketing platform so we aren't able to take full advantage of forecasting and reporting features. That said, both of these are being actively worked on by their team who are a super dedicated, client focused group of people. They really care about improving the product to meet their clients' needs, and we're excited to work closely with them as both of our businesses continue to grow. **What problems is Assembled WFM solving and how is that benefiting you?** We're solving the problem of having an extremely manual and labor intensive process for staffing our team across different channels in different time zones, who operate on 3 different regular weekly schedules, in addition to more effectively fielding PTO requests and tracking/gaining insight into how and where to allocate our team's resources. ### 31. Wish I found them sooner (but they didn't exist yet!) **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda K. | Customer Experience Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2020 **What do you like best about Assembled WFM?** The entire team was acutely aware and reactive to my needs. At the time of onboarding Assembled, I was managing a growing team of 75 reps across 2 cities, and 4 channels, and had some very unique and extremely complex requests. The team was incredibly thoughtful and create in finding ways to make what I needed, and came up with some really interesting solutions and new perspectives to look at solving my problems though. **What do you dislike about Assembled WFM?** Wish I would've found them sooner, could've saved me many, many long nights and hours had they existed a year earlier! **What problems is Assembled WFM solving and how is that benefiting you?** Managing increasing volume across 4 channels and many different shifts across two timezones. With channels having different volumes and staffing availabilities, we were able to weight each channel accordingly, and make a case to our board that we needed to staff up immediately. With our existing staff, we could more easily flex where we needed, and allowed for cross training in different channels for the team. **Official Response from Kaytlin Louton:** > So glad we could ease some of the growing pains associated with a quickly changing team! That’s what we’re here for. :) ### 32. A big jump from what we've been using! **Rating:** 4.0/5.0 stars **Reviewed by:** Holly N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2020 **What do you like best about Assembled WFM?** I like there are different ways to sort and different views - day, week, etc. **What do you dislike about Assembled WFM?** I wish there were a different color scheme. I appreciate that the main color is dark so it's easier on the eyes, but it can be difficult to read the text. I would also appreciate a more bold font with more space between each letter. **Recommendations to others considering Assembled WFM:** Assembled is a great program. Is it perfect? No. But it does so many great things. The Google Calendar integration is so great. I'm hopeful that they're willing to take constructive feedback and possibly implement it if it's the right fit. **What problems is Assembled WFM solving and how is that benefiting you?** The integration with G calendar is incredible. The break reminders too! We're seeing less of our agents forgetting to go on their breaks at their allotted times. **Official Response from Kaytlin Louton:** > Hey Holly, this feedback is super helpful! We want all of our customers to be able to easily read/see the information presented within Assembled. We have some user interface changes coming in the next month. We’ll keep you posted as we make changes that might help with this accessibility issue. Again, we appreciate the feedback. Comments like these really drive our product roadmap! ### 33. Great experience so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Jackie C. | Senior Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2020 **What do you like best about Assembled WFM?** Assembled's platform is intuitive and easy to learn to use from an admin and user level. The whole Assembled team is super great to work with - very responsive, reasonably flexible, receptive to feedback, and quick to help. **What do you dislike about Assembled WFM?** There are some UI and reporting features that could be improved upon, but I do know that these are on the roadmap of enhancements. **Recommendations to others considering Assembled WFM:** I would recommend using Assembled because you won't get the same client experience elsewhere. **What problems is Assembled WFM solving and how is that benefiting you?** Our business unit has had somewhat of a pain point in regards to visibility and having one source of truth since we have an off-site call center, but Assembled has provided a centralized solution for forecasting, scheduling, managing time off, real-time analytics, and reporting. ### 34. Perfect Workforce Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vivian W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about Assembled WFM?** Everything we need in a workforce management tool! Our CX team has grown 5x in size in under a year and Assembled has helped make our growth/scheduling manageable and seamless. It is easy to use for both admins and for regular users to access and view their schedules. It is integrated with Google Calendar, and PTO requests are easy as they are also integrated with our emails to allow for notifications and timely responses. The service levels feature helps with forecasting, is customizable and provides a clear visual of the necessary coverage we need at any given point. **What do you dislike about Assembled WFM?** Would be great if a mobile app existed for Assembled. **What problems is Assembled WFM solving and how is that benefiting you?** Service levels and forecasting have been immensely helpful. Excellent support experience as well. ### 35. Great software for workforce management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about Assembled WFM?** They've helped us grow our workforce without having to grow our workforce management team. Their customer support and attention to detail are second to none. A lot of the features they've built, enabled us to build certain bits inhouse and integrate them extremely smoothly with Assembled. Their software is bulletproof and doesn't break, and all our agents can see their calendar in their own google calendar. It's great! **What do you dislike about Assembled WFM?** There are some basic features that are lacking, like Overtime. Sometimes the loading is a bit long. **Recommendations to others considering Assembled WFM:** It's great - really helped us scale our customer support team from a workforce management perspective. **What problems is Assembled WFM solving and how is that benefiting you?** They helped significantly helped us scale at a point where we really struggled. They're great people, building a good product! The main benefit is that we are able to build certain features in house, to our own requirements and integrate them really nicely with Assembled via API. **Official Response from Kaytlin Louton:** > Thank you for this thoughtful review! The feedback surrounding missing features is really helpful. We'll keep you up to date on new features (specifically overtime!) as we continue to build. ### 36. A powerful tool from a responsive and innovative team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2020 **What do you like best about Assembled WFM?** Assembled is useful not only for the bare bones of rapidly creating schedules and managing staffing and OOO for our support teams, but also for giving us visibility at points in time as to who should be doing what role. This is a great aid to accountability and frees managers to focus on other more strategic work. We have found the Assembled team to be extremely responsive in support, and very open to product feedback. **What do you dislike about Assembled WFM?** Assembled is still a young product and there is more functionality that we would like to see added, but we have seen much of the promised functionality come on line in the last six months. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled makes generating schedules much faster, and makes expected load much more transparent. It has also helped us consolidate lots of disparate workflows in terms of OOO requests, scheduling, and activity monitoring. ### 37. Great platform for everything workforce related! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2020 **What do you like best about Assembled WFM?** It's a one stop shop workforce management. It houses our forecasts and schedules and allows us to look into realtime data points to make real time decisions. **What do you dislike about Assembled WFM?** The scheduling feature is a bit clunky, but other than that it's great! **What problems is Assembled WFM solving and how is that benefiting you?** Staffing requirements and scheduling transparency for the team. We have been able to optimize our schedules so they are more efficient and we have little gaps in coverage. **Official Response from Kaytlin Louton:** > Thank you so much for this thoughtful review! ## Assembled WFM Discussions - [What is your primary use case for Assembled in workforce management, and how has it impacted your team's efficiency?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-assembled-in-workforce-management-and-how-has-it-impacted-your-team-s-efficiency) - [What is Assembled used for?](https://www.g2.com/discussions/what-is-assembled-used-for) - [View Assembled WFM pricing details and edition comparison](https://www.g2.com/products/assembled-wfm/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A41%3A37+-0500&secure%5Bsession_id%5D=35869ac9-8db4-48e2-9cee-8798c04f1ea5&secure%5Btoken%5D=6f8d691e6800e8ac4b2018ee7a5c56edf624d503c9f18d3dc0b8184661fdd43f&format=llm_user) ## Assembled WFM Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Assembled AI](https://www.g2.com/products/assembled-ai/reviews) - [Atlassian](https://www.g2.com/products/atlassian-2025-01-31/reviews) - [AWS Cloud9](https://www.g2.com/products/aws-cloud9/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Confluence](https://www.g2.com/products/statpro-confluence/reviews) - [Dixa](https://www.g2.com/products/dixa/reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Guru](https://www.g2.com/products/guru/reviews) - [Helpjuice](https://www.g2.com/products/helpjuice/reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - [Intercom Enterprises](https://www.g2.com/products/intercom-enterprises/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Learn:Up](https://www.g2.com/products/learn-up/reviews) - [Loop Returns](https://www.g2.com/products/loop-returns/reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Superhuman Docs](https://www.g2.com/products/superhuman-docs/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [UJET](https://www.g2.com/products/ujet/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Assembled WFM Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform Basics** - Reporting - Dashboard - Performance - Activity Dashboard - Labor Cost Reporting **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Platform Content** - Automation - File Sharing - Content Library **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal - Self Service Portal - Labor Management - Attendance Management - Employee Management - Shift Management - Payroll Management - Calendar Management - Communication Management - Compliance Management - Availability Management - Timesheet Management **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Additional Functionality** - Sick Leave Tracking - Online Time Clock - Automated Scheduling - Overtime Calculation - Alerts/Notifications - Mobile Access - Customizable Reports - Schedule Distribution - Generative AI - Multi-Location - Reminders - Shift Scheduling - Reporting/Analytics - Labor Cost Calculator - Shift Swapping - Access Controls/Permissions - Messaging - Data Import/Export - Approval Process Control - Employee Database - AI Copilot - Mobile Alerts - Vacation/Leave Tracking - Activity Tracking - Drag & Drop - Biometric Recognition - API - Real-Time Notifications - Real-Time Data - Resource Allocation **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top Assembled WFM Alternatives - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (427 reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - 4.2/5.0 (207 reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - 4.7/5.0 (122 reviews)