# USU Reviews
**Vendor:** USU  
**Category:** [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 51
## About USU
USU is an IT Management software provider headquartered in Boston, MA, specializing in solutions designed to enhance operational efficiency and financial management for mid-market and enterprise organizations across North America and Europe. The company's offerings are tailored to meet the specific needs of various stakeholder groups within IT, Finance, Procurement, Customer Service, and Cloud Operations. By providing system-wide visibility and reducing costs, USU empowers organizations to navigate the complexities of hybrid and multi-cloud environments effectively. Our Product Suite: - IT Asset Management - SaaS Management - Multicloud Monitoring - FinOps - Customer Service Knowledge Management IT Asset Management The product suite includes standalone solutions that address critical operational and financial challenges faced by modern IT departments. For instance, USU IT Asset Management (ITAM) offers comprehensive visibility and control over software licensing and cloud entitlements. With features such as deep vendor optimization intelligence and seamless integration with ServiceNow, organizations can typically reduce software overspend by up to 30%, mitigate audit risks, and enhance negotiation outcomes. This solution is particularly beneficial for IT departments seeking to streamline their asset management processes. SaaS Management USU SaaS Management is a purpose-built solution that gives organizations complete visibility and control over their SaaS ecosystem. It helps IT, Finance, and Procurement teams reduce costs, improve governance, and streamline renewals by identifying underused, redundant, or unauthorized applications. Key Capabilities: \>\> Auto-discover all SaaS apps, including shadow IT \>\> Monitor usage to eliminate underused licenses \>\> Centralize renewals and contract data \>\> Control access and enforce policies Proven Results: \>\> Save 15–25% on SaaS spend \>\> Reduce tool sprawl and shadow IT \>\> Improve SaaS governance and renewal outcomes Multicloud Monitoring | Observability USU Multicloud Monitoring further enhances operational capabilities by offering real-time visibility into applications, services, and infrastructure. With AIOps-driven event correlation and automated root cause analysis, IT Operations and Site Reliability Engineering (SRE) teams can resolve incidents more swiftly and prevent outages, thereby minimizing user impact. FinOps USU FinOps brings financial visibility and accountability to your cloud environment. It helps teams optimize usage, control budgets, and drive cost-aware decision-making across AWS, Azure, GCP, and hybrid clouds. Key Capabilities: \>\> Real-time cloud cost tracking \>\> Budgeting, forecasting, and alerts \>\> Identify and eliminate idle resources \>\> Enable showback and chargeback Proven Results: \>\> Cut cloud waste by 20–50% \>\> Improve budget accuracy \>\> Align finance and engineering teams Customer Service Knowledge Management USU also provides Customer Service Knowledge Management (CSKM), which enhances support efficiency through an AI-assisted knowledge platform. This tool ensures that content remains consistent and easily maintainable, resulting in reduced handling times and improved customer satisfaction (CSAT) across contact centers and service desks. Overall, USU's solutions focus on delivering practical ROI and measurable efficiency gains. By combining advanced software capabilities with expert advisory support, USU enables organizations to reduce costs, improve performance, and operate confidently in complex IT environments. Trusted by Fortune 500 companies and recognized in multiple Gartner Market Guides, USU is committed to fostering partnerships that ensure customers achieve and sustain meaningful results across their entire IT landscape.



## USU Pros & Cons
**What users like:**

- Users find the **ease of use** of USU enhances their experience, allowing for quick learning and effective reporting. (5 reviews)
- Users highlight the **exceptional product quality** of USU, particularly its reliability and in-depth analysis capabilities. (5 reviews)
- Users value the **precision and compliance visibility** of USU's data management, especially with complex vendor environments. (4 reviews)
- Users value the **seamless integrations** of USU, enhancing monitoring and optimizing of SaaS and cloud services effectively. (3 reviews)
- Users value the **reliable monitoring** capabilities of USU, appreciating its seamless integration with cloud services and automation. (3 reviews)
- Automation (2 reviews)
- Intuitive (2 reviews)
- Users appreciate the **automated application of usage metrics** , enhancing inventory management and optimizing software license allocation. (1 reviews)
- Continuous Improvement (1 reviews)
- Users commend the **exceptional customer support** of USU, highlighting its simplicity and effectiveness in facilitating reports. (1 reviews)

**What users dislike:**

- Users find the **complex configuration** requires significant resources and specialized knowledge, making implementation challenging. (2 reviews)
- Users find the **inadequate reporting** module of USU cumbersome and lacking flexibility, impacting efficient report generation. (1 reviews)
- Users face **integration issues** with USU, struggling with data duplication and requiring specialized knowledge for effective use. (1 reviews)
- Users note the **limited automation** in USU, wishing for more automated menu options for tasks like data cleanup. (1 reviews)
- Users find the **limited customization** in USU's reporting module makes generating reports cumbersome and time-consuming. (1 reviews)
- Users face **navigation issues** due to a non-intuitive interface and unreliable sorting and filtering features. (1 reviews)
- Users find the **poor interface design** of USU frustrating, noting a lack of intuitiveness and outdated aesthetics. (1 reviews)
- Setup Difficulty (1 reviews)
- UX Improvement (1 reviews)

## USU Reviews
  ### 1. Customized Experience, Smooth Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katherine G. | Customer Service Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about USU?**

I love that USU is customized for our company, allowing us to have our logo and choose the colors and layout we wanted. This makes our company feel like it's ours and gives our employees a sense of having something created for their needs. It helps us answer our daily customer questions in a timely manner. The transition to USU was smooth, which was a relief. Given these aspects, I'd give it a strong recommendation.

**What do you dislike about USU?**

Reporting could be an area for improvement when we pull data on articles being open the data doesn't match what we are testing.

**What problems is USU solving and how is that benefiting you?**

USU helps me answer customer questions quickly.

  ### 2. Exceptional Analysis and Customization, Exceeds Expectations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sergio H. | Principal Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about USU?**

The depth and reliability of its analysis truly stand out, making this a product of exceptional quality. It is capable of processing and analyzing data thoroughly, and the tools provided for data ingestion are outstanding. I also value its responsiveness and flexibility, as it enables the creation of customized views tailored to specific requirements.

**What do you dislike about USU?**

So far, I haven't found anything to dislike. Everything has worked as expected, and I haven't encountered any problems. Honestly, I have no complaints about the product.

**What problems is USU solving and how is that benefiting you?**

This tool has provided me with clear information about implementations and has become an essential resource for management. I find it extremely helpful when handling customer data, as it saves me a significant amount of time. Additionally, it has automated several analysis tasks, making my workflow much more efficient.

**Official Response from Jillian Bamforth:**

> Thank you for your glowing review! We're thrilled to hear that USU has exceeded your expectations with its exceptional analysis capabilities and customization options. We're delighted that the tools for data ingestion have been outstanding and that you find the product responsive and flexible.

We're glad to hear that you haven't encountered any issues with USU and that it has become an essential resource for your management tasks. It's fantastic to hear that it's saving you time and streamlining your workflow with automated analysis tasks.

If you ever have any questions or need assistance with anything related to USU, please don't hesitate to reach out. We're here to help and support you every step of the way. Thank you for choosing USU!

  ### 3. Exceptional Reliability and Deep Analysis with Seamless RMM Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Darryl S. | Associate Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about USU?**

This monitoring platform delivers a consistent experience on both Mac and PC. The depth of its analysis, along with its overall reliability, is genuinely exceptional. I also appreciate that it can integrate with my RMM and pull the data I need.

**What do you dislike about USU?**

With this platform, I’m able to identify and recover unused software licenses. The features are exactly what we were looking for, and it fits our needs perfectly. I honestly don’t have anything negative to say—everything has worked smoothly and without any issues.

**What problems is USU solving and how is that benefiting you?**

We use it to monitor the status of computers, such as malware and hard drives. We also us it to monitor backups. It is capable of thoroughly processing and analyzing data and provides clear reports on all incidents related to any problem in advance.

**Official Response from Jillian Bamforth:**

> Thank you for your glowing review! We are thrilled to hear that you are enjoying the seamless experience and deep analysis capabilities of our platform. It's fantastic to know that USU is meeting your needs perfectly and helping you monitor the status of your computers effectively. 

We are always here to support you, so please don't hesitate to reach out if you have any questions or need assistance. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional service. Thank you for choosing USU!

  ### 4. Seamless Automation and Governance for Cloud Services

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrew H. | technical Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 10, 2026

**What do you like best about USU?**

I appreciate how it brings together automation and governance. Its integration for monitoring and optimizing the use of SaaS and cloud services, like AWS and Azure, is also impressive. I have noticed significant and rapid improvements in these areas.

**What do you dislike about USU?**

The features have seamlessly met our requirements, working without any issues. It has been instrumental in helping us standardize and automate cloud provisioning across both hybrid and multicloud environments.

**What problems is USU solving and how is that benefiting you?**

Overall, this solution streamlines our operations, enhances regulatory compliance, and instills greater confidence in both the IT department and the company when it comes to managing cloud resources. It assists us in properly sizing our resources, which in turn helps to lower costs.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your positive experience with USU! We are thrilled to hear that our solution has helped streamline your operations, improve regulatory compliance, and boost confidence in managing cloud resources. It's fantastic to know that our automation and governance features have been instrumental in standardizing and optimizing your use of SaaS and cloud services. If you ever have any questions or need further assistance, please don't hesitate to reach out. We are here to support you every step of the way.

  ### 5. Robust License Management and Seamless Cloud Optimization

**Rating:** 4.5/5.0 stars

**Reviewed by:** Zara Z. | Corporate Services Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 01, 2025

**What do you like best about USU?**

I am highly impressed by the robustness of this solution when it comes to managing complex licenses. Additionally, its integration for monitoring and optimizing the use of SaaS and cloud services, such as AWS and Azure, has demonstrated significant and swift improvement. This progress is essential for efficiently keeping rising costs under control in these environments.

**What do you dislike about USU?**

The primary issue I encounter is that the user experience (UX) is not always intuitive, since some parts of the interface could benefit from a visual refresh.

**What problems is USU solving and how is that benefiting you?**

One of the primary advantages is the reduction of costs by preventing unnecessary license purchases, which also helps lower the risk of audits. Furthermore, the solution offers a unified, comprehensive overview of all assets, ranging from servers to mobile devices.

**Official Response from Jillian Bamforth:**

> We're glad to hear that you are impressed with our robust license management and cloud optimization capabilities. We appreciate your feedback about the user experience and will take it into consideration for future improvements.

  ### 6. Unmatched License Management and Cost Savings

**Rating:** 4.5/5.0 stars

**Reviewed by:** Carte L. | IT Asset Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 11, 2025

**What do you like best about USU?**

I really appreciated how it can automatically apply usage metrics from top manufacturers to our inventory data. This feature is unmatched. I also enjoy managing remote desktop and contact center software licenses with it. USU does more than just count software licenses and installations—it also identifies underutilized licenses, allowing us to collect and reallocate them, which leads to budget savings.

**What do you dislike about USU?**

The initial setup was quite complicated and demanded a considerable investment of our internal resources.

**What problems is USU solving and how is that benefiting you?**

USU is considered the industry standard. It delivers the level of detail and algorithmic rigor that we required. Although the implementation process was complex, the platform has proven to be very useful and offers the features we needed for our Asset Management tools. Overall, our experience has been very positive.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your positive experience with USU! We're thrilled to hear that our license management features have been beneficial for your inventory data and cost savings. We understand that the initial setup may have been challenging, and we appreciate your feedback. We continuously strive to improve our onboarding process to make it more user-friendly. If you have any further questions or need assistance with USU, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing USU as your industry-standard asset management solution!

  ### 7. It is a very detailed tool to show license compliance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ahmed S. | Senior consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about USU?**

I like that I can observe the environment and perform various sandbox activities. It also has the ability to handle large volumes of data and generate reports with good product content. I also like that it has many of the features we need to get up and running right away, such as covering license types and metrics.

**What do you dislike about USU?**

After having seen other tools with the same purpose, I still think that USU is one of the best and I have nothing negative to say about this platform, I love working with it and everything I have been able to achieve thanks to it.

**What problems is USU solving and how is that benefiting you?**

The tool uses multiple data sources, one of the main reasons we chose USU is the ability to manage all our different data sources. In addition, it proved to have unique SAM capabilities and advanced features that perfectly meet the needs of the organization's structure.

**Official Response from Jillian Bamforth:**

> Thank you for your detailed feedback on USU (formerly Aspera)! We are thrilled to hear that you are enjoying the platform's observability, sandbox activities, and robust reporting capabilities. It's great to know that USU is meeting your needs by providing essential features for license compliance and handling large volumes of data effectively.

We appreciate your positive comments and are delighted that USU has been instrumental in helping you achieve your goals. If you ever have any questions or need further assistance with the platform, please don't hesitate to reach out. We are here to support you every step of the way. Thank you for choosing USU!

  ### 8. Leading provider of software and services for IT management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Forrest D. | Tax Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 21, 2024

**What do you like best about USU?**

I like it primarily because it is feature-rich, they really put effort into taking feedback into account and improving their product. I also like that although it requires a bit of effort, it can be customized to meet the needs of most organizations and their asset management requirements.

**What do you dislike about USU?**

The operation of USU, since we started using this platform, has been excellent. For some of the people without IT experience, it was a little overwhelming at first, but in a short time everyone adapted perfectly.

**What problems is USU solving and how is that benefiting you?**

One of the main reasons we chose USU is because it gives us the ability to manage all of our different data sources in one place, without having to buy another detection tool. It has allowed our internal department to manage the platform and tailor its services to our specific needs.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your positive experience with USU (formerly Aspera)! We are thrilled to hear that you appreciate our feature-rich software and our commitment to incorporating user feedback. We understand that the initial learning curve may have been overwhelming for some users, but we are glad to hear that everyone adapted quickly.

It's great to know that USU has been able to help you manage all your data sources in one place and customize the platform to meet your organization's specific needs. If you ever need further assistance or have any feedback to share, please don't hesitate to reach out. We are here to support you every step of the way.

  ### 9. Excellent display of the linking status of using the device and the application

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vinay T. | Corporate Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 16, 2024

**What do you like best about USU?**

I really like the Easy App Integration feature. And I love that cumbersome tasks have been automated, greatly reducing the time and effort required for manual checks. It's a great place to have a good support system and be able to respond immediately.

**What do you dislike about USU?**

I would like to see the sorting and filtering features be easier to use. I would also like to see better quality control because sometimes the filters don't reflect or behave differently.

**What problems is USU solving and how is that benefiting you?**

With formerly Aspera it is now easier to see which items are installed in which room. I find this very useful, especially the ability to delete accounts etc. From the Formerly Aspera screen. This tool allows us to identify and delete unnecessary accounts, avoid mistakes when deleting former employee accounts and ultimately reduce costs.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your positive experience with our Easy App Integration feature and the automation of tasks. We appreciate your feedback on the sorting and filtering features, and we will work on making them more user-friendly. Quality control is essential to us, and we will investigate the issues you mentioned with the filters. We are glad to hear that our tool has been beneficial in helping you manage installed items and accounts effectively. If you have any more suggestions or encounter any issues, please feel free to reach out to us. We are here to support you and ensure a seamless experience.

  ### 10. Fast and transparent update for the end user

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hudson R. | Systems Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 14, 2024

**What do you like best about USU?**

Formerly Aspera is an amazing tool which helps to discover all the attributes like servers, IP addresses and all the details related to the servers. I also like that it is used in projects during sales phases to discover the client environment for solution design.

**What do you dislike about USU?**

I think it would be nice to have more disk storage. Also, the price may be a bit high for some small businesses. Apart from these two comments, I have nothing else to add, the tool does its job.

**What problems is USU solving and how is that benefiting you?**

It is very easy to install, configure and maintain, so it is not a problem to adapt to the use of this software. It is an incredible program that allows you to know, practically in real time, the status of your company's IT assest.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your positive feedback about USU (formerly Aspera)! We're thrilled to hear that you find it helpful in discovering server details and client environments. We appreciate your suggestions for more disk storage and pricing considerations for small businesses. Your input is valuable to us as we strive to improve our services. If you have any further feedback or need assistance, please feel free to reach out to us. We're here to help and ensure your experience with our tool remains positive.

  ### 11. Formerly Aspera is a very simple tool that provides us with all our assets in one place

**Rating:** 4.5/5.0 stars

**Reviewed by:** Amelle H. | Systems Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about USU?**

I like that this tool makes it easy to use and track the lifecycle of our assets. And I love that the team is always on top of new features and announcements. Formerly Aspera has been a helpful tool to ensure everything stays organized and accouted for.

**What do you dislike about USU?**

I sometimes find that deployment takes a bit longer to reach production. And I find that the documentation could be more accurate and up-to-date for integrations and complex workflow development.

**What problems is USU solving and how is that benefiting you?**

This tool is great as it is a combination of hardware and software assets. Flexibility and simplicity are key features of this tool. Designed in a way that saves time and effort, it does not require much manual work. We have been able to recognize our warehouses and assets with ease.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your feedback on USU (formerly Aspera). We're thrilled to hear that you find our tool easy to use and that it helps you track the lifecycle of your assets effectively. We appreciate your suggestions regarding deployment speed and documentation accuracy, and we will definitely look into improving these areas to enhance your experience further. It's fantastic to hear that USU (formerly Aspera) has been beneficial in organizing and accounting for your assets, providing flexibility and simplicity. If you have any specific concerns or need assistance with integrations or workflows, please feel free to reach out to our support team. We're here to help and ensure you get the most out of our tool. Thank you for choosing USU!

  ### 12. It has a very attractive price on the market

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hoang T. | Responsable IT, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 15, 2024

**What do you like best about USU?**

I love that their agentless scanning capability is quite strong in capturing all the necessary information. I also like how you can drill down from the user profile to support and see what network they are connected to.

**What do you dislike about USU?**

I think the interface could be updated a bit and the control are not axactly intuitive. In addition, this tool requires administrator-level privileges to collect information, which creates security issues.

**What problems is USU solving and how is that benefiting you?**

Formerly Aspera is an amazing tool to use. It is also easy to use and sends the agent to retrieve updated information from each workstation in real time or on a schedule. And I find it to be a powerful system for automatically retrieving a lot of information about a device.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your feedback on USU (formerly Aspera). We're thrilled to hear that you find the agentless scanning capability strong and the ability to drill down to user profiles helpful. We appreciate your input on the interface and control aspects and understand the importance of intuitive design. Your concern about administrator-level privileges is duly noted, and we are continuously working to enhance security measures. We're glad to hear that USU (formerly Aspera) is solving problems for you by providing real-time information retrieval and being a powerful system for device information. If you have any further suggestions or need assistance, please feel free to reach out. Thank you for choosing USU!

  ### 13. The depth and reliability of his analysis are unsurpassed

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dennis Y. | Computer Software, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 04, 2024

**What do you like best about USU?**

It's easy to use and formely Aspera's customer support has been exceptional. Formerly Aspera is one of the most user-friendly tools on the market to date. The time it takes from onboarding to getting results is really short.

**What do you dislike about USU?**

I have no negative feedback on formely Aspera. It does what it says. It works. It saves me a lot of time, so I can speed up client work and be more efficient.

**What problems is USU solving and how is that benefiting you?**

Its culture projections are a great help and so is the quality of its people! It is also very useful for processing and manipulating software and hardware inventory data. Moreover, its unique features help increase productivity and improve asset visibility.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your positive experience with USU (formerly Aspera)! We are thrilled to hear that you find our tool user-friendly and our customer support exceptional. We are committed to providing reliable analysis and efficient solutions to benefit our users. If you ever have any questions or need assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to support your needs.

  ### 14. Incorporates new functions and features on a regular basis

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chevalier Y. | Data Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 01, 2024

**What do you like best about USU?**

The software is very customizable, I love being able to store and document everything in one system. It allows us to streamline asset movements. It can be used for many use cases with reliability.

**What do you dislike about USU?**

The software may not offer the customization options you would like. Some features may not work properly.

**What problems is USU solving and how is that benefiting you?**

All the features that have been added have been implemented perfectly, it works very well and is quite intuitive. The software is easy to use for any type of user. It has a very simple but efficient graphical user interface.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your experience with USU (formerly Aspera)! We're thrilled to hear that you find the software customizable and efficient for streamlining asset movements. We appreciate your feedback on the customization options and feature performance. Our team is continuously working to enhance the software and address any issues that may arise. If you encounter any specific challenges or have suggestions for improvement, please feel free to reach out to our support team. We're here to ensure you have a positive experience and get the most out of our software. Thank you for choosing USU!

  ### 15. An efficient SAM tool for everyone

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.)

**Reviewed Date:** October 13, 2023

**What do you like best about USU?**

Its user interface is user friendly and intuitive allowing a new user to learn it relatively quickly.  The front-end is relatively easy to navigate and the data is easily exportable to a number of useful formats. My Dashboard has a lot of useful information including metrics that give an good snapshot of SAM. The tools gives you up-to-date information and is meant to be used frequently.

**What do you dislike about USU?**

The tool uses multiple data sources and this can result in data duplication. Integrating this tool with other software can be challenging. This tool requires specialized knowledge to implement, and if you don't have the right knowledge it can be challenging.

**What problems is USU solving and how is that benefiting you?**

USU solves many of the problems of modern SAM (Software Asset Management)  including compliance, license usage/consumption, license entitlement, effective license position (ELP). The greatest benefit is that you have all the required information in one place, so you don't have to go hunting for the information in different places. The tool give you a complete and accurate and up-to-date view of your software licensing and software usage.

**Official Response from Jillian Bamforth:**

> Hi there, 

Thank you for taking the time to share your feedback on our SAM tool. We greatly appreciate your insights, as they help us continually enhance our solutions to better serve our users.

We're delighted to hear that you find our SAM tool efficient and user-friendly. Making a complex tool easy to learn and use has always been a priority for us, and we're thrilled that you've found our user interface intuitive.

We understand your concern regarding response times and customer support. Your feedback is valuable, and we are actively working to improve our support services to ensure a more responsive experience for our users.

It's fantastic to hear that our tool is helping you address the challenges of modern SAM. Simplifying compliance, license usage, and providing a centralized, up-to-date view of your software licensing and usage is exactly what we aim to achieve. Having all the necessary information in one place should indeed save you valuable time and resources.

We appreciate your partnership and look forward to continuing to support your SAM needs. If you have any further comments or suggestions, please feel free to reach out to us directly. Thank you for choosing USU.

Best regards,
Jillian Bamforth
Field Marketing Manager, North America
USU

  ### 16. Easy and intuitive and can be done without any experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Terzo E. | Analyst Programs Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2024

**What do you like best about USU?**

I like the separation of the admin panels, it integrates well with other system componets. It is a very detailed tool for showing license compliance. I like the software asset management capabilities.

**What do you dislike about USU?**

They could include a more descriptive list about the publishers' software. Server license management could provide more information. It should have some capabilities to schedule reports.

**What problems is USU solving and how is that benefiting you?**

It allows us to gather information about software. We have been able to resolve any issues with the help of the team. It allows us to monitor software installations. It also helps us focus on the areas we need to review.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your feedback on USU (formerly Aspera)! We're thrilled to hear that you find our tool easy to use and appreciate its integration capabilities and detailed license compliance features. We value your suggestions for improvement, such as providing more descriptive information on software publishers and enhancing server license management and reporting capabilities. Your insights help us enhance our product to better meet your needs. We're glad to hear that USU is helping you gather software information, resolve issues with our team's support, monitor installations, and focus on key areas for review. If you have any further suggestions or need assistance, please feel free to reach out.

  ### 17. Great Experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ryan S. | Config Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** September 12, 2024

**What do you like best about USU?**

Great Products, timely service.  I have been please with how easy it is to set up.

**What do you dislike about USU?**

The reliance on MYSQL is ineresting, not necessarily bad.

**What problems is USU solving and how is that benefiting you?**

Activce Directory connectivity, changing from JWT to O-Auth API creds

**Official Response from Jillian Bamforth:**

> Thank you for sharing your positive experience with USU! We're thrilled to hear that you find our products easy to set up and appreciate our timely service. Your feedback about the reliance on MYSQL is noted, and we value your input. We are continuously working to enhance our services and offer more diverse solutions. If you have any further feedback or need assistance with Active Directory connectivity or API credentials, please feel free to reach out to us. We are here to help and ensure your experience with USU is seamless. Thank you for choosing us!

  ### 18. User friendly interface

**Rating:** 4.5/5.0 stars

**Reviewed by:** manoj b. | Sr. System Administrator, Enterprise (> 1000 emp.)

**Reviewed Date:** February 13, 2024

**What do you like best about USU?**

Customer support and simplicity yet effectiveness of the app in facilitating the report.

**What do you dislike about USU?**

Not too many, but yes one of tasks to clean up obsolete data, which we used to take care of through USU provided script could have been automated as a menu.

**What problems is USU solving and how is that benefiting you?**

We use it to track the Licenses and Host details.

**Official Response from Jillian Bamforth:**

> Thank you so much for your review! It's fantastic to hear that you've found our interface user-friendly and are enjoying the simplicity yet effectiveness of our app. Our customer support team is delighted to know they've made a positive impact on your experience with USU.

Your feedback on automating the cleanup of obsolete data is invaluable. We understand the importance of efficiency and continuously strive to enhance our automation features. Rest assured, we're on it and exploring ways to make tasks like these smoother and more automated in future updates.

We're thrilled to learn that USU has been effective in helping you track license and host details, streamlining your operations. Our goal is to make your work as effortless as possible, and it sounds like we're on the right track.

If there are any more suggestions you have or further assistance you need, please don't hesitate to reach out. We're here to help and ensure your experience with USU keeps getting better.

Thanks again for your support and for sharing your experience with us!

  ### 19. We have been using USU for the past couple of years and its one of the best SAM tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Prathima S. | SAM Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** June 26, 2024

**What do you like best about USU?**

It makes complex publisher licensing easy

**What do you dislike about USU?**

Initially it is a little difficult to understand how this tool works

**What problems is USU solving and how is that benefiting you?**

It helps to manage the software effectively and maintain compliance

**Official Response from Jillian Bamforth:**

> Thank you for sharing your experience with USU! We're thrilled to hear that you find it to be one of the best SAM tools. We understand that navigating a new tool can be challenging at first, but we're here to help. If you have any questions or need assistance in understanding how USU works, please don't hesitate to reach out to our support team. We're glad to hear that USU is helping you manage software effectively and maintain compliance. Your feedback is valuable to us, and we appreciate you being a loyal user. If there's anything else we can assist you with, please let us know.

  ### 20. Pretty Good

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ricky F. | Systems Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** September 17, 2024

**What do you like best about USU?**

Looks good and intuative to use for admins

**What do you dislike about USU?**

Could use some modernization on scheme for the gui.

**What problems is USU solving and how is that benefiting you?**

USU (formerly Aspera) is solving oracle liecense inventory . Saves us ton of time and compliance concern. e

**Official Response from Jillian Bamforth:**

> Thank you for your feedback! We're glad to hear that you find USU (formerly Aspera) intuitive for admins. We appreciate your suggestion for modernizing the GUI and will share this with our development team. It's great to hear that USU (formerly Aspera) is helping you with Oracle license inventory, saving you time and addressing compliance concerns. If you have any further suggestions or need assistance, please feel free to reach out. We're here to help!

  ### 21. Transformative experience for a center with outdated knowledge practices

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shane A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about USU?**

The centralizing of all knowledge into a single source of truth has been hugely beneficial for our workforce. This has been reflected in higher quality scores on average across users of the platform. USU presents knowledge in a way that is easy to consume for our agents.

**What do you dislike about USU?**

We do see some struggle from agents in utilizing the search features. We have had to train agents on how to utilize the tool as they were assuming a more "Google like" search experience.

**What problems is USU solving and how is that benefiting you?**

For our business, bringing all knowledge for CS under one roof has significantly improved the agent experience as they can find he answers to complicated questions and understand difficult processes with more ease than they could prior. This allows them to focus more of their energy on the client experience and offer an increased level of service.

**Official Response from Jillian Bamforth:**

> Hi Shane, 

We're glad to hear that our platform has centralized knowledge and improved the quality scores for your workforce. We appreciate your feedback and will continue to work on enhancing the search features to make it more user-friendly. Thank you again!

Best,

Jillian

  ### 22. Data Sync

**Rating:** 4.0/5.0 stars

**Reviewed by:** Matt S. | Systems Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** July 02, 2024

**What do you like best about USU?**

The product works like it designed to and helped us security transfer data to the cloud. Its easy to use and setup. Would recomend it to anyone that was looking for this solution.

**What do you dislike about USU?**

Changing the name of the comany is not a fun task and as a consumre difficult as well.

**What problems is USU solving and how is that benefiting you?**

It keeps track of all our assits properly and safely.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your positive feedback about USU (formerly Aspera)! We're thrilled to hear that the product is working well for you and has made data transfer to the cloud secure and easy. We understand that the name change may have caused some confusion, and we appreciate your feedback on that. 

We're glad to hear that USU is helping you keep track of your assets properly and safely. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and ensure your experience with USU continues to be positive.

  ### 23. Really Easy & User friendly!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Cherise C. | Senior Business Process Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 28, 2024

**What do you like best about USU?**

I like the design and features of the application!

**What do you dislike about USU?**

Needs a little more interactive features and notifications

**What problems is USU solving and how is that benefiting you?**

It is providing a easy, user friendly knowledgement system for an area of our business that requires quick access to content!

**Official Response from Jillian Bamforth:**

> Hi Cherise,

We're glad to hear that you find USU easy and user-friendly! We appreciate your feedback about wanting more interactive features and notifications, and we'll take that into consideration for future updates. Thank you for sharing how USU is benefiting your business! Have a fabulous Summer. 

Best,

Jillian

  ### 24. Good support and service

**Rating:** 4.0/5.0 stars

**Reviewed by:** João I. | Software Asset Management Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** February 27, 2024

**What do you like best about USU?**

The service they offer in my case is good and the people proved they have a very good knowledge of the topic that they were supporting my company with.

**What do you dislike about USU?**

The tool may be a bit far from being user friendly (if we needed to use it).

**What problems is USU solving and how is that benefiting you?**

SAP compliance. It benefits because we are seeing true results with USU SAP compliance tool and very good savings.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your feedback about the support and service provided by USU. We're thrilled to hear that our team's expertise and knowledge have positively impacted your company, especially in the critical area of SAP compliance. It's rewarding to know that our efforts are resulting in tangible benefits and savings for your organization.

We take your comments about the user-friendliness of our tool very seriously. Our goal is to make our software as accessible and intuitive as possible for all users. We acknowledge that there is always room for improvement, and we're committed to enhancing the user experience based on feedback like yours. Our development team will continue to work on making the tool more user-friendly, ensuring that our clients can leverage its full potential with ease.

It's great to learn about the positive outcomes you've experienced with our SAP compliance tool. Ensuring compliance while maximizing savings is a priority for many of our clients, and we're pleased to support you in achieving these objectives.

Thank you again for choosing USU and for taking the time to review our service. We value your business and feedback, and we look forward to continuing to support your company's success. If you have any more insights to share or need further assistance, please don't hesitate to reach out.

  ### 25. USU Knowledge Base Installation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shaffir  U. | Enterprise Architect, Enterprise (> 1000 emp.)

**Reviewed Date:** February 14, 2024

**What do you like best about USU?**

USU is a cost effective solution that allows us the ability to self-manage the site through templates similar to the Zendesk interface.

**What do you dislike about USU?**

Services required to implement – USU builds the site for us and provides training to use the platform.

**What problems is USU solving and how is that benefiting you?**

We currently have a contract with MindTouch (NICE CXone Expert) that ends soon. Since the acquisition of MindTouch by NICE, it has become impossible for us to make any changes to our contract. We are currently close to installing USU for use just adding the package "Unymira Knowledge Center (Managed) to our application.

**Official Response from Jillian Bamforth:**

> Thank you for taking the time to leave a review about your experience with USU! We're thrilled to hear you find our solution cost-effective and appreciate the self-management capabilities through templates similar to the Zendesk interface. Our aim is to provide you with a platform that's not only powerful but also easy to navigate and tailor to your needs.

Regarding your feedback on the services required for implementation, we understand that getting started with a new platform can come with its challenges. Our goal in building the site for you and providing training is to ensure a smooth transition and to empower your team to use the platform confidently. We're here to support you every step of the way, and we're committed to making this process as seamless as possible.

We're glad to learn that USU is offering a valuable alternative for your knowledge base needs, especially considering your upcoming transition from MindTouch (NICE CXone Expert). It's important to have a flexible and responsive partner in managing your contract and platform, and we're here to fill that role for you.

If there's anything more we can do to assist during this transition or if you have further suggestions on how we can improve your experience, please don't hesitate to reach out. Your satisfaction and success with our platform are of utmost importance to us.

Thanks again for choosing USU. We look forward to continuing to support your business!

  ### 26. Game Changer

**Rating:** 5.0/5.0 stars

**Reviewed by:** Harrison K. | Corporate Trainer/Instructional Designer, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 02, 2023

**What do you like best about USU?**

Working with USU has been incredible. Everyone is super helpful and focused on helping us find success with Knowledge Management. They are open to innovation and experimenting with how the system can be used more successfully, and have been an excellent support in doing so.

The system itself works fantastically and has completely changed how we do Knowledge Management for the better. It is now so much esier to make updates, and receive feedback from all users to make sure that all necessary knowledge is housed in the system.

Implementing was easy! Customer Support is fantastic! It's a system that has completely revolutionize our Learning and Development.

We are in there every work day!

Although they are based out of Germany they have reps in the US as well so we can always get the support we need.

**What do you dislike about USU?**

We really have not encouuntered any issues while working with them.

**What problems is USU solving and how is that benefiting you?**

We had an internal tool for Knowledge Management that was basically a file and folder structure that did not have good search functionality. It required people to remember where things were housed. Now we can easily search and find what we need!

**Official Response from Jillian Bamforth:**

> Dear Harrison,

We are thrilled to receive your glowing review of USU Knowledge Management. Your positive feedback regarding the team's helpfulness, focus on success, and openness to innovation reaffirms our commitment to delivering a seamless experience. It's truly rewarding to hear that the system's effectiveness has transformed your Knowledge Management processes, making updates easier and facilitating user feedback for a more comprehensive knowledge repository.

We appreciate your mention of the smooth implementation process and the fantastic support from our Customer Support team. Knowing that our platform has become an indispensable tool, revolutionizing your Learning and Development, inspires us to continue providing top-notch solutions. Thank you for choosing USU Knowledge Management, and we look forward to supporting your ongoing success.

Best regards,

Jillian Bamforth
Marketing Manager, North America
USU Knowledge Management Team







  ### 27. This was a great experience to have SAM tool in the organization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mahendar H. | Software license Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about USU?**

"We can easily access the required information by navigating through the tabs."

**What do you dislike about USU?**

certain products were unavailable from vendors we deal with today, including articles and certain manufacturing materials.

**What problems is USU solving and how is that benefiting you?**

We can see All the contract and the renewal information in one place it is easy for the management to point

**Official Response from Jillian Bamforth:**

> Thank you for taking the time to share your positive experience with the USU SAM tool in your organization! We're delighted to hear that the ease of navigating through tabs has significantly improved your ability to access the necessary information quickly and efficiently.

We appreciate your feedback regarding the unavailability of certain products from your current vendors, including specific articles and manufacturing materials. We understand how crucial it is to have a comprehensive view of all your assets and resources. Our team is continuously working on expanding our vendor network and enhancing our database to include a wider range of products and materials. We value your input and will consider it as we plan future updates to ensure our tool meets the evolving needs of our customers.

It's great to know that USU is solving the critical issue of centralizing contract and renewal information, making it easier for management to oversee and make informed decisions. Streamlining these processes can lead to significant time and cost savings for your organization.

We're committed to providing our clients with the best possible experience and solutions to meet their IT asset management needs. Should you have any further feedback, questions, or need assistance, please don't hesitate to reach out to us.

Thank you once again for your review and for choosing USU. We look forward to continuing to support your organization's success.







  ### 28. Great to use once you get past the learning curve

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.)

**Reviewed Date:** February 13, 2024

**What do you like best about USU?**

There are a ton of features that are available to manage users, application areas, and documents.

**What do you dislike about USU?**

There's a huge learning curve as you get used to how to do things in USU. Also, since they're based in Germany, all of their dates/time are in EU format. It'd be nice to be able to customize appearance

**What problems is USU solving and how is that benefiting you?**

Call center knoweldge articles - easy all-in-one place to house and update our documents

**Official Response from Jillian Bamforth:**

> Thanks a lot for sharing your thoughts on USU! It's great to hear that you're finding value in the wealth of features our platform offers for managing users, applications, and documents. We're all about giving you the tools you need to make your work easier and more efficient.

We hear you on the learning curve and the format preferences. Getting comfortable with any robust software can take a bit of time, but we're glad you stuck with it. Your feedback about the EU date/time format is especially appreciated. We're always looking for ways to make USU more customizable and user-friendly, so we'll take this into consideration for future updates.

It's wonderful to know that USU is serving as a reliable, all-in-one place for your call center's knowledge articles, making it easy to house and update your documents. We're here to support you in streamlining your processes and making information accessible.

If there's anything we can do to help or any other feedback you'd like to share, please don't hesitate to reach out. Your experience and satisfaction are our top priorities. Thanks again for choosing USU and for your valuable insights!

  ### 29. Quick purchase and economical

**Rating:** 3.0/5.0 stars

**Reviewed by:** Susan E. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 28, 2023

**What do you like best about USU?**

The price has been very easy to get purchased and implemented.  Article variety is good.

**What do you dislike about USU?**

Ongoing support has been limited or not exactly what we need.  Still working on improving "search terms" to make the tool fast and effective for front line representatives.

**What problems is USU solving and how is that benefiting you?**

The knowledge management use allows us to have "one source of truth" and move completely away from individual documents and sharepoint.

**Official Response from Jillian Bamforth:**

> Susan, 

Thank you for sharing your thoughts on USU Knowledge Management! It's great to hear that the purchase and implementation were both quick and budget-friendly. I'm happy to hear that you also appreciate the diverse article range. The shift to a "one source of truth" and ditching individual documents and SharePoint sounds like a game-changer. 

I get that ongoing support has been a bit tricky, and optimizing search terms is a work in progress. Hang in there – refining these aspects can make the tool even more effective for your team. Keep giving feedback to the USU team; it's crucial for fine-tuning. Please reach out to your Customer Success Manager or myself (jillian.bamforth@usu.com). We want our Knowledge Management tool to be a 10/10 asset for your business. 

Cheers to smoother knowledge management ahead! 🚀

Best Regards,

Jillian Bamforth

  ### 30. Easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Teshassana p. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 06, 2023

**What do you like best about USU?**

Im able to create straight forward documents in USU

**What do you dislike about USU?**

I am not able to see archived articles easily

**What problems is USU solving and how is that benefiting you?**

Providing information to other employees

**Official Response from Jillian Bamforth:**

> Hi Teshassana, 

Thank you for your feedback on our software. We appreciate your positive comment about the platform's ease of use for creating straightforward documents.

We understand the importance of easy access to archived articles and apologize for any inconvenience you may have experienced. We are continuously working to improve our platform's functionality and user interface, including enhancing access to archived content.

We aim to facilitate effective information sharing among employees, and we're glad to hear that our platform has been beneficial in this regard.

Thank you for your feedback. If you have any further suggestions or questions, please feel free to reach out to us. We appreciate your support.

Best regards,
Jillian Bamforth
Field Marketing Manager - North America
USU 

  ### 31. some of the technical folks at USU and Raynet are great to work with

**Rating:** 4.0/5.0 stars

**Reviewed by:** deept p. | Program Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** February 14, 2024

**What do you like best about USU?**

Project implementation team is great to work with

**What do you dislike about USU?**

the application needs lot of tweaking before it can work

**What problems is USU solving and how is that benefiting you?**

getting the correct number of Licenses

**Official Response from Jillian Bamforth:**

> Thank you for your review! We're thrilled to hear you've had a great experience with our technical and project implementation teams at USU. Your kind words mean a lot to us!

We also appreciate your honesty about the application needing tweaks. We're on it – constantly working to make our software more user-friendly right from the start. Your feedback is crucial to this process, so thank you for sharing.

We're glad to hear our solutions are helping you manage your licenses effectively. If there's anything more we can do or any suggestions you have, please feel free to reach out. We're here to make your experience even better.

Thanks again for your support and feedback!

  ### 32. Excellent tool for mapping processes, and standardizing knowledge.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Program Development | Enterprise (> 1000 emp.)

**Reviewed Date:** July 06, 2023

**What do you like best about USU?**

Version control is probably the most important thing here. So long as it is managed correctly, there is always confidence in saying, "if you search and read it on USU, that is the most current information. Do not reference it in narratives if you can't find it anymore."

You can embed HTML documents with some restrictions.

**What do you dislike about USU?**

The UI is a bit clunky and seems out of date. Cannot embed things like tableau reporting or any HTML with javascript. Formatting of the documents is labor intensive to keep a consistent format. Formatting text, in general, needs alot of help.

**What problems is USU solving and how is that benefiting you?**

Keeping everyone on the same page, getting announcements out consistently about updates and, most importantly, mapping out each of our processes step by step with all decision tress.

**Official Response from Jillian Bamforth:**

> Hi there!

Thank you for your positive feedback about USU (formerly Aspera). We appreciate your comments on how it's an excellent tool for mapping processes and standardizing knowledge. We understand the importance of version control and providing a reliable source of up-to-date information.

Regarding the UI, we appreciate your feedback and are actively working to improve the user experience. We also acknowledge the limitations on embedding external content and understand the need for greater flexibility in this area. We are continuously exploring ways to enhance our platform's capabilities.

Thank you for highlighting the benefits of using USU (formerly Aspera) in keeping your team aligned, delivering consistent updates, and effectively mapping processes. We value your feedback and remain committed to improving our services.

Best regards,
Jillian Bamforth
Field Marketing Manager - North America
USU 

  ### 33. It’s pretty good . I do like the tool.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Christine N. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 14, 2023

**What do you like best about USU?**

The fact you can attach links dorecrly to other websites

**What do you dislike about USU?**

Sometimes the system is a bit funk y when you are editing docs.

**What problems is USU solving and how is that benefiting you?**

Assisting with one touch resolution

**Official Response from Jillian Bamforth:**

> Hello Christine,

I'm Jillian Bamforth, Field Marketing Manager for North America at USU. Thank you for sharing your feedback.

We appreciate your positive comments about our SAM tool's link attachment feature and are actively working to improve the editing experience. We're pleased to hear that our tool is assisting with "one-touch resolution."

Your feedback is invaluable, and we're here to address any further questions or concerns you may have. Thank you for choosing USU.

Best regards,
Jillian Bamforth
Field Marketing Manager, North America
USU

  ### 34. USU, a valuable tool in ITAM world

**Rating:** 4.5/5.0 stars

**Reviewed by:** Moinuddin S. | SAM Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** April 19, 2023

**What do you like best about USU?**

With USU Smart Track, organizations can identify underused and overused software, allowing them to make informed decisions about software licensing and minimize unnecessary expenses. Overall, USU Smart Track is a valuable tool for organizations looking to manage their software and hardware assets more efficiently.

**What do you dislike about USU?**

Complex implementation, High cost, Limited reporting capabilities and Limited mobile support, Steep learning curves, heavy resources usage are few things I dislike about the USU.

**What problems is USU solving and how is that benefiting you?**

By providing a centralized platform for managing software and hardware assets, the software can help organizations ensure license compliance, reduce costs by optimizing software licensing, and improve asset tracking. Real-time data provided by USU Smart Track can also help IT teams make informed decisions about software licensing, hardware upgrades, and other IT investments. Additionally, the software can automate many of the processes involved in software and hardware asset management, reducing the amount of time and resources required to manage these assets manually, thus improving efficiency and productivity.

**Official Response from Jillian Bamforth:**

> Thank you for your positive review of USU Smart Track, and we're glad to hear that it's a valuable tool for managing software and hardware assets. We appreciate your honest feedback about some of the challenges you've encountered, and we are committed to addressing them. Our goal is to continue providing a centralized platform that helps organizations ensure license compliance, reduce costs, and improve asset tracking through real-time data and process automation. Thank you for choosing USU Smart Track for your ITAM needs.

  ### 35. Very insightful tool and excellent support and advise from services

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** April 12, 2022

**What do you like best about USU?**

USU has an excellent toolset. I like that it has different reports and views to gain insights into the data and nothing is a "black box". You can figure out why a product calculated the way it did. It's also very flexible to allow for various data inputs, complex or customized licensing, and analysis on more efficient ways of licensing or adjusting the footprint.

**What do you dislike about USU?**

It is difficult to use if the staff isn't knowledgeable. Its flexibility is an asset given the nature of licensing, but for those who only want a quick analysis on simplistic licensing it's probably not the best choice.

**What problems is USU solving and how is that benefiting you?**

The company has benefited greatly from having the USU tool as well as the managed services. It's been very helpful to have these views and insights into data in order to highlight where data may be lacking or conflicting so it can be improved. It's also helped to quickly highlight risks and opportunities where small (or sometimes large) adjustments can be made to reduce spend.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your positive feedback about USU and our services. We're glad to hear that you find our toolset to be excellent and appreciate the flexibility it offers in managing different data inputs, complex or customized licensing, and analysis on more efficient ways of licensing or adjusting the footprint.

We understand that USU can be difficult to use for staff who may not be knowledgeable about licensing, but we strive to offer comprehensive support and training to ensure that all users can take full advantage of our toolset.

It's great to hear that USU has helped your company gain insights into data and identify areas where data may be lacking or conflicting. We're also pleased to hear that our toolset has helped highlight risks and opportunities for reducing spend through small or large adjustments.

Thank you for choosing USU and our managed services to help solve your company's ITAM needs. We appreciate your business and look forward to continuing to provide insightful and valuable services.

  ### 36. We have had the software for almost 3 years now and it still doesn't work right.

**Rating:** 2.0/5.0 stars

**Reviewed by:** Eric M. | Senior Platform Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** February 27, 2023

**What do you like best about USU?**

The software interface looks good. The engineers do try to help you.

**What do you dislike about USU?**

The engineering department seems short-staffed, they have been unable to resolve issues we have presented to them.

**What problems is USU solving and how is that benefiting you?**

It seems like it would be un-complicating our Oracle software license management, if it worked.

**Official Response from Jillian Bamforth:**

> I am sorry to hear about the issues you've experienced with USU over the past three years. While we all appreciate your positive feedback about our software interface and engineering team, I do apologize for falling short of your expectations. We are committed to resolving any outstanding issues and improving our software and services to better simplify software license management. Please feel free to reach out to us with any specific issues you would like to address. My personal email is jillian.bamforth@usu.com. I am looking forward to collaborating to exceed your expectations, Eric. Thank you!

  ### 37. SAM at its best!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** June 15, 2022

**What do you like best about USU?**

The easy to use interface.  The precision of demand calculations especially for Windows & SQL Server on server virtualized environments.  The governance of how the catalog works helps understand the exact rights per part numbers on the market. The scheduling reports are also a nice feature.  The clear path of a raw signature to its normalization to an effective demand is easy to navigate.

**What do you dislike about USU?**

I would love to see a UI API feature to configure and set up recurrent data imports from a client user admin point of view.  The import feature is nice for one-off massive data load, but setting an API requires a little xml programming knowledge.  Maybe there's a way but I haven't really explored how to yet...

**Recommendations to others considering USU:**

Gather all your data sources and clean your license repository before importing them in the tool.   Make sure your discovery team, network team, data sources owners and sysadmin are implicated in the integration and from an operational side once implemented.

**What problems is USU solving and how is that benefiting you?**

It reduced our compliance risk and exposure to a level of precision I wasn't able to accomplish with any other SAM tool yet.  Even when verified by auditors, the data normalization is very well managed and greatly reduces our exposure.  The optimization module also helps identify the datacenter actions that can be taken to either reduce our compliance risks or influence architecture changes to optimize our current entitlement usage.  It helped consolidate all of our discovery data sources as true sources of data.

**Official Response from Dani Swankoski:**

> Thanks so much for your wonderful review!  Many of our customers realize the value of one repository which normalizes several data sources into a single view of your software estate.  Also, good news about your UI API feature request, this is currently in the USU roadmap!  



  ### 38. ITAM and SAM Tooling and Services

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rebecca H. | Owner, Enterprise (> 1000 emp.)

**Reviewed Date:** March 16, 2022

**What do you like best about USU?**

We found the open data architecture to be the best option for us.  We didnt need another discovery tool for SAM initially.  But now that we're maturing, we're looking at additional tooling to help with augmenting our data with enriched information/catalogue data around our SaaS, PaaS and IaaS management and finops.

**What do you dislike about USU?**

The Knowledge Base is usually a paid subscription past your first year, but if you ask, they will usually give it for free.

**Recommendations to others considering USU:**

This is by far the most powerful tool in the market.  It gives you the most capabilities around creating custom recognition and reconciliation engines.  The data is simple to extend to include new elements, and there's a ton of out of the box connectors so you don't have to rely on introducing new discovery sources - unless you have to because your current sources are insufficient.  However - it's also the most powerful tool on the market - so some organizations find it too much too soon if they're just starting out.  Thankfully, there's an extensive services and customer success team to help you get up to speed fast - and they care about building long term relationships to support organizations while they mature into the power of their capabilities.

**What problems is USU solving and how is that benefiting you?**

We've saved more than $4M in actual cost savings/cost avoidance in the last year.  We are using the tool day to day to fulfill software requests from inventory and identify if we need to buy more licenses, managing compliance, running harvesting campaigns, as well as major annual renewals/true up etc.  We've just started using the information to assist with IT visibility for our Risk and Security teams, and used the data in LiMA to support our ISO and SoCs compliance reporting which we were able to do in days rather than weeks.

**Official Response from Dani Swankoski:**

> Thank you for taking the time to review the USU License Management solution!  

  ### 39. USU License management is the best tool to Manage SAM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kunal D. | Senior Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** March 31, 2022

**What do you like best about USU?**

USU Licenses management tool and support from them.

**What do you dislike about USU?**

Nothing as dislike yet as we good to have USU tool for our SAM requirement

**Recommendations to others considering USU:**

I can advise them to use USU SAM tool for to manage their inventory efficiently and to get good support for challenges you face in your organization.

**What problems is USU solving and how is that benefiting you?**

Major problem solving of USU tool is to manage our company software inventory very efficiently and their support at every problem we face on day to day activities.

**Official Response from Jillian Bamforth:**

> We appreciate your recommendation and are happy to hear that our USU SAM tool and support have been beneficial for your organization. Thank you for sharing your experience!

  ### 40. USU SAM User - 4+ years

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

**Reviewed Date:** March 31, 2022

**What do you like best about USU?**

The upsides of using USU is that the solution is highly customizable and you can really have the tool do whatever you want it to do, depending on the license metrics you own and the capabilites of discovery sources at your organization.

**What do you dislike about USU?**

One challenge that we have is the number of options that we have when configuring signatures, creating product use rights, etc. Having a pre-selected or OOTB configuration for common products (MSFT, IBM, Oracle, etc.) as a starting point would be really helpful. 

Another limitation is that you need to know software licensing to use the tool well. Not all users of the application will have SAM knowledge coming into their use of the tool.

**What problems is USU solving and how is that benefiting you?**

We have been able to report on software license compliance for 50 software vendors. This has provided a granular look at license compliance as well as high-level views for leadership.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your feedback with us. We're glad to hear that you find USU highly customizable and beneficial for reporting on software license compliance. We understand your concerns about the complexity of configuration and the need for pre-selected configurations for common products. We will take your feedback into consideration for future improvements.

  ### 41. Collaborative and helpful

**Rating:** 4.0/5.0 stars

**Reviewed by:** Brian H. | Principal, Software Asset Management, Enterprise (> 1000 emp.)

**Reviewed Date:** April 14, 2022

**What do you like best about USU?**

USU License Management tool is easy to use and the dashboard feature provides customized views for both management and operation teams to understand software spending and usage.

**What do you dislike about USU?**

Software Asset Management practices in general require much more administrative effort than most executives expect. The process of collecting and organizing data is still a very time consuming activity for any SAM program.

**What problems is USU solving and how is that benefiting you?**

Microsoft and other major vendor renewals continue to be the focus of the solution. The main benefit so far has been to make information more visible and accessible to management. Financial benefits will come.

**Official Response from Jillian Bamforth:**

> Thank you for your positive feedback on our USU SAM License Management tool! We're glad to hear that you find it easy to use and that the dashboard feature provides customized views for both management and operation teams. 

We understand that Software Asset Management practices can require a significant amount of administrative effort. We are constantly working to streamline the data collection and organization process to make it more efficient for our customers. 

We're pleased to hear that our solution has made information more visible and accessible to management. We believe that with continued use of our tool, you will start to see financial benefits as well, as customers rave about strong ROI.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to help!

  ### 42. USU 3+ years in

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** March 31, 2022

**What do you like best about USU?**

The interface is intuitive and the support from the USU staff is excellent.  They are more like partners/co-workers than an outside service.

**What do you dislike about USU?**

I have no complaints with this product/service.

**What problems is USU solving and how is that benefiting you?**

Our company had never had a true ITAM program.  We have been building the program for about 4 years and USU (formerly Aspera)  has been an excellent resource as we have grown. They have provided true guidance as we have established the program and are extremely responsive when greater detail is needed. As you might imagine, there have been significant challenges as we have developed our program and USU has assisted greatly. They provide in-depth analysis when requested and have been extremely helpful as we have dealt with vendor challenges/audits. They interact well with our technical staff and maintain a good rapport.

**Official Response from Jillian Bamforth:**

> Thank you so much for your positive feedback! We are thrilled to hear that you find our interface intuitive and that our support staff has been excellent. We pride ourselves on being more than just an outside service and strive to be partners and co-workers to our clients.

We are also glad to hear that our ITAM program has been beneficial to your company. It's great to know that we have provided true guidance as you have built your program over the past 4 years. We understand that developing an ITAM program can come with significant challenges, and we are always here to assist you every step of the way.

If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We value your partnership and look forward to continuing to support your company's needs.

  ### 43. Highly Mature USU License Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Shipbuilding | Enterprise (> 1000 emp.)

**Reviewed Date:** March 09, 2022

**What do you like best about USU?**

Optimization and SImulation takes our SAM license management to a highly optimized state. Flexible enough to manage any data you can dream to feed it. Has saved us Millions.

**What do you dislike about USU?**

Like any tool with superior capabilities, they sometimes require strong technical skillsets to configure. However, for those who need it, USU has excellent Managed services to help if needed.

**Recommendations to others considering USU:**

Choose USU if your looking for a strong all around SAM tool capable of a highly optimized level of maturity with a strong Return on Investment (usually centered around your Big Rock vendors of IBM, Microsoft, SAP, Oracle, Adobe).

**What problems is USU solving and how is that benefiting you?**

Server side software compliance is managed with USU. SAP User assignments, IBM PVU, Red Hat, Java, Windows Server, SQL, etc.  Compliance reports can even be autogenerated to specific e-mail addresses (such as the Server team).

**Official Response from Jillian Bamforth:**

> Thank you for sharing your positive experience with USU License Management! We're thrilled to hear that our optimization and simulation features have helped you achieve a highly optimized state in SAM license management, resulting in significant cost savings.

We appreciate your feedback regarding the technical skillsets required for configuration. Rest assured, we continuously strive to enhance user experience and offer excellent Managed services for assistance.

It's great to know that USU has been instrumental in managing server-side software compliance and providing detailed compliance reports tailored to specific teams.

If you have any further questions or need assistance, please feel free to reach out. We're here to help ensure you continue to benefit from our solutions. Thank you for choosing USU!

  ### 44. AO USU Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.)

**Reviewed Date:** April 12, 2022

**What do you like best about USU?**

The support from USU is second to none, they are readily available and respond promptly.

**What do you dislike about USU?**

There are always needs that software is not designed to manage and solutions are needed to achieve the customer's requirements.   Many times the data exists in another application and should be shared rather than recreated but due to security is not always trusted by other organizational teams, is too costly and/or not a priority by to the leadership of the customer.

**What problems is USU solving and how is that benefiting you?**

The data validation process guarantees that all required fields are met to properly report license positions.   Internal processes are under review for improvement to collect the data promptly.

**Official Response from Jillian Bamforth:**

> Thank you for your positive feedback on our support at USU! We strive to be readily available and respond promptly to our customers' needs.

We understand that there may be instances where our software may not be able to manage all of your specific requirements. We appreciate your feedback and will take it into consideration as we continue to improve our solutions.

Regarding the issue of data sharing and trust between organizational teams, we understand the importance of security and the challenges it can present. We will work with you to find a solution that meets your needs while ensuring the necessary security measures are in place.

We are glad to hear that our data validation process has been beneficial to you in properly reporting license positions. We will continue to review and improve our internal processes to ensure that data is collected promptly.

Thank you for your feedback and please let us know if there is anything else we can assist you with.

  ### 45. Flexible License Compliance Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** March 24, 2022

**What do you like best about USU?**

USU License Management is a very powerful and open platform for managing your license compliance across many vendors, with a focus on the larger enterprise (Microsoft, Oracle, Adobe, etc).  It is quite flexible to handle any scenario you can throw at it.  The consultants at USU are exceptional in their assistance and knowledge of how the system operates to help you get the most out of your investment.

**What do you dislike about USU?**

There can be an initial steep learning curve.

**What problems is USU solving and how is that benefiting you?**

We have better visibility into our overall software portfolio and have even integrated it into our end-user software request processes.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your positive experience with USU License Management! We're thrilled to hear that you find our platform powerful, open, and flexible for managing license compliance across various vendors. We appreciate your kind words about our exceptional consultants and their assistance in maximizing the benefits of our system.

We understand that the initial learning curve can be challenging, and we are continuously working to improve our onboarding process to make it smoother for our users. We're glad to hear that our platform has provided you with better visibility into your software portfolio and integrated well with your end-user software request processes.

If you have any further feedback or need assistance, please feel free to reach out. We're here to help!

  ### 46. Flexible Tool for Complex Environments

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.)

**Reviewed Date:** March 29, 2022

**What do you like best about USU?**

USU License Management is a powerful and flexible SAM tool.  It is discovery agnostic which allowed us to utilize tools already implemented within the organization.  The catalog allows for out-of-the-box recognition as well as the opportunity to customize calculations for unique scenarios.  It is worth mentioning that the services team is very knowledgeable and quick to respond.

**What do you dislike about USU?**

Dashboard visualization could be improved compared to other tools on the market.

**What problems is USU solving and how is that benefiting you?**

We are using USU as a one-stop-shop for data related to licensing and usage for our stakeholders, to further mature our SAM Program.

**Official Response from Jillian Bamforth:**

> It's great to hear that USU is serving as a one-stop-shop for your licensing and usage data, helping to mature your SAM Program. We appreciate your support and look forward to continuing to meet your needs!

  ### 47. Great product for software asset management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** April 11, 2022

**What do you like best about USU?**

Some of  the most knowlegeable software license analysts in the world.  I was challenged with thinking out of the box to find a tool that is five-tens years ahead of its time. USU (SmartTrack) is the tool.

**What do you dislike about USU?**

Sales team need to fall back and let the customer rave over the product and the modules , after all the customers are the selling point
When making new customer I would suggest doing live demos

**Recommendations to others considering USU:**

I would defintely recommend this product.

**What problems is USU solving and how is that benefiting you?**

Microsoft Tru ups have been on target and overall compliance reports keeps you ready for auditiors
Procution is more porductive, which has alowed our business perfomance to increase

**Official Response from Jillian Bamforth:**

> Thank you for your positive feedback on our software asset management tool, USU (formerly Aspera). We appreciate your kind words about our knowledgeable software license analysts and how our tool has challenged you to think outside the box.

We understand your concern about the sales team and will take your feedback into consideration. We want our customers to have the opportunity to rave about our product and modules.

We appreciate your recommendation to do live demos when making new customers. We currently do live demos to enhance the customer experience.

USU (formerly Aspera) is designed to solve problems such as Microsoft Tru ups and overall compliance reports, helping you stay prepared for auditors. We are glad to hear that our tool has made your production more productive, leading to increased business performance.

If you have any further questions or need assistance, please don't hesitate to reach out. We are here to help.

  ### 48. USU Customer

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.)

**Reviewed Date:** March 09, 2022

**What do you like best about USU?**

Pricing is better than the competitors and the support team is great to work with to cater to your business needs!

**What do you dislike about USU?**

Will take some time to learn the tool and understand SAM as a whole.

**What problems is USU solving and how is that benefiting you?**

Wholistic view of Software estate and have retrieved some savings from the tool for major suppliers such as Microsoft and Adobe. Not as much manual work for the operational and technical teams to pull data.

**Official Response from Jillian Bamforth:**

> We're glad to hear that you find our pricing competitive and our support team helpful. We understand that learning a new tool can take time, but we're here to assist you every step of the way. It's great to hear that our solution has helped you gain a holistic view of your software estate and achieve savings with major suppliers. We appreciate your feedback!

  ### 49. USU LIMA

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.)

**Reviewed Date:** March 09, 2022

**What do you like best about USU?**

The tool offers flexibility and a level of detail that allows you to handle unique situations as well as the normal off- the-shelf licensing models.

**What do you dislike about USU?**

The flexibility can at times cause some confusion.

**What problems is USU solving and how is that benefiting you?**

General compliance calculations as well as maintenance and subscription renewal management.

**Official Response from Jillian Bamforth:**

> We're glad to hear that you appreciate the flexibility and level of detail in our tool. We understand that flexibility can sometimes be overwhelming, and we are continuously working to improve user experience and reduce confusion.

  ### 50. Quick and easy management of assets

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kavya K. | NHS Track and Trace, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 09, 2019

**What do you like best about USU?**

Everything on a single platform. Add, manage, audit, compare all on one console

**What do you dislike about USU?**

Perhaps too much on one. Confuses sometimes.

**What problems is USU solving and how is that benefiting you?**

Software License Management 
Adding licenses, contracts, and others infos associated with it, people information, like company address, phone numbers, cost centers etc. Doing software purchases and renewals with the information on it.

**Official Response from Jillian Bamforth:**

> Thank you for sharing your feedback on USU (formerly Aspera)! We're thrilled to hear that you find our platform convenient for managing assets. We appreciate your insight on the interface being a bit overwhelming at times and will certainly take that into consideration for future improvements. 

If you have any specific suggestions on how we can simplify the platform for a smoother experience, please feel free to share. Our goal is to provide a user-friendly solution for all your asset management needs. 

If you have any further questions or need assistance with anything, please don't hesitate to reach out. We're here to help!



- [View USU pricing details and edition comparison](https://www.g2.com/products/usu/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A19%3A35+-0500&secure%5Bsession_id%5D=022967f1-cd5c-41c2-8c95-c8d3d6734646&secure%5Btoken%5D=f95031dafd7a781f0c772b41ee8d7f77d37807d43131c2153ba776d0c795b4be&format=llm_user)

## USU Features
**Knowledge Pages**
- Templates
- In-Content Feedback
- Versioning and Version History
- Decision Trees
- Duplicate Detection
- Content Editor

**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Functionality**
- Software inventory and lifecycle management
- License entitlement and usage management
- Vendor management and compliance
- Automated end user license provisioning
- Approved app catalogue
- Customized alerts

**Agentic AI - Software Asset Management Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Knowledge Base**
- Q & A
- Link Sharing
- Searchable

**Knowledge Dissemination**
- Page Analytics
- Permissions
- Knowledge Sharing
- Notifications
- Advanced Search
- Browser Extension
- Organization
- Other Integrations
- Knowledge Integrations

**Risk assessment**
- Shadow IT detection
- Software vulnerability assessment
- Redundant software functionality identification

**Generative AI**
- AI Text Generation
- AI Text Generation

**Security**
- Verification
- Role-Based Permission
- Public vs Private

**Agentic AI - Knowledge Base**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Content**
- Trackable Analytics
- Import
- File Viewing
- Update Notifications

**Communication**
- Social Features
- Tagging 
- Upload 
- Comments

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations

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