AspenCX Reviews & Product Details

UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

This is really very helpful addition to an e-commerce store. They have allowed us to facilitate our returns processed and setup/testing was very efficient. Depending on your needs the Aspen team is very helpful with what you needs to be solved. Review collected by and hosted on G2.com.

What do you dislike?

I honestly don't have anything I dislike about the services that Aspen has provided Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend giving their services a try. They have solved a hugely time-consuming task and have given us the opportunity to have our team focus on more important aspects. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With aspen we were able to alleviate the work of our customer service team as well as saved a lof of their time. We have realized after a huge ecomm boost that this saved up having to hire a whole part time employee. Review collected by and hosted on G2.com.

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AspenCX Overview

What is AspenCX?

AspenCX helps retailers transform their post-purchase customer service, while delivering responsive, convenient and high efficiency service to their customers. AspenCX packs within itself an end-to-end post purchase solution and features powerful shipment visibility, returns & exchange management system that can plug into your online and offline store, harmonizing the shopper experience across all retail touch-points. Contact us to try AspenCX today.

AspenCX Details
Website
Languages Supported
English
Product Description

AspenCX is building the world's 1st AI-powered platform for detection and prevention of retail returns.

How do you position yourself against your competitors?

- Instant Exchanges
- End-to-End Automation = Zero Touch Processing
- Deep Integration with WMS / ERP / OMS
- Business Rules
- Discount & Promo Management
- Return Shipping & Rate Shopping


Seller Details
Seller
SupplyAI
Company Website
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@supplyAI
407 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
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AspenCX Reviews

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that we can exchange across our products with Aspen Review collected by and hosted on G2.com.

What do you dislike?

I dislike the fact that once an order is over 60 days (past purchase) Aspen automatically issues a gift card rather than refunding an order.

I dislike the fact that it doesn't notify us when there is an issue with the account. We'll only find out that something is wrong when we're in the account and something isn't working.

I dislike that it doesn't refund orders as it should, so now the team has to manually do it.

I dislike the fact that it cannot yet process refunds on exchanges or an exchange on an exchange (aka unlimited exchanges). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do a trial if possible to see if it truly meets your needs before fully investing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The quickest one, which is the fact that we can exchange across products which was one of the bigger issues we had with other return systems. Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

When we ask them for a code update, they execute within 24 hours. Really speedy, very responsive during development and deployment. The development process was very collaborative. The Founder was very involved and interested in helping us grown our business by providing a great experience for our customers. Very fair contract negotiation process. Very easy to work with and very personable. Loved that we were one of the first customers when typically don't prefer a beta platform. Excited to watch their business grow. Review collected by and hosted on G2.com.

What do you dislike?

As their business grows, the responsiveness has diminished ever so slightly. There are a few limitations to the system but they seem eager to work through them. We sometimes will ask them a question and not hear back from them if the work is being done. Meanwhile, days later the update is completed it just appears on site without advising the team that the project was completed. Customer service team has advised that not all info flows well and seems like many steps to process a return. Part of this is education at the warehouse level. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They are a small company who is growing. They understand the DTC space and happy to provide solutions for brands. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Implementing an online returns portal without a rev share was cost effective and a benefit to the customer. We've wanted to offer "Easy Returns" for a long time and Aspen allowed us to do that. They were able to also implement a Print Your Own label option that other solutions were unable to execute. We've learned that there is no resistence to paying for a return label. The consumer expects easy returns as part of the customer shopping experience now. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

80% of our customer service tickets were returns and exchanges. Utilizing AspenCX, we were able to free up that time and put our focus on expanding our business.

2020 is the year of systems and automation for us and AspenCX has been a big player in that line-up. Review collected by and hosted on G2.com.

What do you dislike?

We have yet to find any dislikes. Keep you all posted on this one. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

INCREASE TEAM BANDWITH! Rather than hiring a full-time Customer Service person or current members of the team being bogged down with returns and exchanges, we were able to utilize AspenCX to reduce the # of tickets. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

That customers can self service to process a return for an exchange Review collected by and hosted on G2.com.

What do you dislike?

The system is extremely slow and takes a long time for me to process a refund for one customer. Having to go back and forth btwn roles and waiting for each one to take affect is time consuming. Takes about 5 minutes to issue one refund. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customers can self service Review collected by and hosted on G2.com.

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