The in-person training was great. I learned the most in that scope. Review collected by and hosted on G2.com.

The virtual training was unhelpful and unnecessary. Review collected by and hosted on G2.com.

They alert us of any updates to make adjustments, and they follow up on tickets, keeping you in the loop.

The interface is easy to follow and understand. I also love live listening and the opportunity to coach and assist agents live on calls Review collected by and hosted on G2.com.

At times, the length of how tickets ake to resolve. I have seen improvements in turnaround time, which is a plus! Review collected by and hosted on G2.com.

His speech and confidence which helps to movitate others. Review collected by and hosted on G2.com.

Everything was best and upto the mark.

Thank you so much for the valuable information. Review collected by and hosted on G2.com.

Creating and managing outbound campaigns becomes piece of cake with Aspect. Managing real time like penetration rate and dial type (predictive/preview) is very easy to switch to. Review collected by and hosted on G2.com.

Although RTA monitoring is very sturdy for Outboung campaigns but I think for Inbound, some features which are very readily available in Avaya CMS and Nice. Additionally, call recording/monitoring is very handy addon but I think it needs some improvement Review collected by and hosted on G2.com.

Best Flexible tool for complete call logging.

The User Interface is great and very easy to navigate through.

Best for managing Quality Management & Monitoring Process simualtaneously.

The Support system is always there to help and solve issues Review collected by and hosted on G2.com.

There are no categories in the call logs like flags etc.

Sometimes it lags .

Sometimes due to incorrect password input, it blocks the user to access the website again. Review collected by and hosted on G2.com.

I have used many different versions of this software, from v4.4 & up to v20.

Each upgrade has brought something new & beneficial.

Most recently I would say that the Employee Datacentre has been the best addition.

I would recommend taking the time to learn all the functionalities & then decide what you need to run your business & then come an expert in them. Review collected by and hosted on G2.com.

Over the years I have started to understand the language of Aspect, to the point I'd like to add it on my CV as an additional language skill.

Once you get your head into that space, things start to make sense.

The forecasting functionality could be improved, as I believe a lot of customers will create these externally & then upload them. Review collected by and hosted on G2.com.

Scheduling and organizing the activities becomes very easy through this tool. Review collected by and hosted on G2.com.

Cost is one of the issue using the tool at present. Review collected by and hosted on G2.com.

Really like the user interface and the way it handles mutli channels Review collected by and hosted on G2.com.

Time to set up, took a couple of months and it was difficult. Review collected by and hosted on G2.com.

It's quite user friendly. Really helpful to use and understand it's importance. Review collected by and hosted on G2.com.

Lagging during the installation and need to improve the security level. Review collected by and hosted on G2.com.

Ease of usage and design, Its easy to explore as all tabs are very systematic. Review collected by and hosted on G2.com.

Sometime interactions are difficult, for example you cannot see real time changes in SL with changing attributes every time you need to run the report with modified assumptions. Review collected by and hosted on G2.com.