--- title: Aspect Workforce Reviews meta\_title: 'Aspect Workforce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 315 reviews by the users' company size, role or industry to find out how Aspect Workforce works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 315 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aspect Workforce Reviews & Product Details Visit Website Aspect delivers an intelligent workforce platform that helps enterprises prevent disruption, protect service levels, and reduce manual effort by embedding intelligence directly into daily operations. Our brand promise is real-time, policy-aware guidance and automation that keeps decisions transparent, explainable, and under human control—so teams can prevent disruption instead of reacting to it. Aspect’s Workforce Engagement Management (WEM) portfolio includes cloud, hybrid, and on-premises deployments, with capabilities across forecasting, scheduling, adherence and intraday management, quality monitoring and coaching workflows, performance management dashboards and KPIs, and employee engagement and gamification. It is built on Aspect WorkforceOS, with APIs and integration tools via the Developer Portal, and supports connectivity across major CCaaS, CRM, and collaboration ecosystems. For operations leaders, planners, supervisors, and agents, Aspect Workforce helps solve the day-to-day challenges of fluctuating demand, complex labor rules, and siloed tools that force teams into constant firefighting. By connecting real-time signals to approved actions, Aspect improves efficiency and accuracy, helps reduce avoidable labor waste, and strengthens service performance—so organizations can cut costs while improving workforce experiences and customer outcomes. * * * Product Website Aspect Workforce Seller [Aspect Software](https://www.g2.com/sellers/aspect-software) Discussions [Aspect Workforce Community](https://www.g2.com/products/aspect-workforce/discuss) Languages Supported German, English, French, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Beth Zindel (Digital marketing and marketing operations leader | Director, Digital Marketing) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/aspect-workforce/pricing) Aspect Software Solutions (1) See how Aspect Software products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Aspect Intelligence SolutionBy Aspect Software ](/sellers/aspect-software/solutions/aspect-intelligence) Show More ## Aspect Workforce Integrations (3) What do users say about integrations? Verified by Aspect Workforce [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Avaya IP Office ](https://www.g2.com/products/avaya-ip-office/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cisco Packet Tracer ](https://www.g2.com/products/cisco-packet-tracer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews) Show More ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Enterprise (\> 1000 emp.) 3/8/2019 "Lack of progress in the product" 0/5 What do you like best about Aspect Workforce? Product solves for the common NorAm based scheduling models very easily. WFO UI is modern and relatively easy for agents to use. Review collected by and hosted on G2.com. What do you dislike about Aspect Workforce? Update: Updating this review as the support has somehow gotten worse. Hold times of 15+ minutes are common. "Engineers" who don't know the product whatsoever. Truely disappointing from a company that used to be at the forefront of WFM Software. The hosted product is extremely unreliable. Support frequently needs to be contacted to restart services to resolve issues. Aspect has offshored all of their Tier1 support resulting in time to resolution ~5x of what it used to be. Additionally, Aspect is unable to support many of the common scheduling scenarios outside of the US. To name a few, differentiate between schedule preferences and availability, schedule PTO in advance prior to schedules being made "official," contracted start times/hours. Lastly, the hosted product is not a true SaaS offering. Upgrades are costly and time-consuming. Their true SaaS product Via WFM does not support their existing APIs making it unusable for large enterprises with reporting needs as well. Review collected by and hosted on G2.com. Recommendations to others considering Aspect Workforce: Carefully vet out their "cloud" environment. They will often refer to their legacy hosted environment as "the cloud" when it is not a true SaaS product. Ensure the schedule models your teams need to use are fully supported. Review collected by and hosted on G2.com. What problems is Aspect Workforce solving and how is that benefiting you? Short term forecasting, scheduling, Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of Aspect Workforce [Editedit](https://www.g2.com/survey_responses/aspect-workforce-review-1897255/official_response/edit) We are sorry to hear that you are not satisfied with the product. Your feedback has been sent to our WFM product team and they will be responding shortly in the comment section as well. If you'd like to connect with them directly, you can send an email to amy.cornelius@aspect.com and we'll connect you. 12/18/2019 Validated ReviewerSource: Organic ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") UA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 10/15/2019 "This system is awful" 0/5 What do you like best about Aspect Workforce? The only thing I like about this system is that it visually the layout is easy to read and understand Review collected by and hosted on G2.com. What do you dislike about Aspect Workforce? This system can not handle high traffic or request. Since my company switched it has crashed several times. It often times out, fails request, or just doesn't work the way it was promised. This computer program may work for small business but for a major corporation avoid at all costs. The tech support is non existent for front end users, no explanation for why. I hate it and everyone else I speak to does as well. I hope my company cancels our partnership with Aspect and finds a company and program that can do what was promised. Review collected by and hosted on G2.com. What problems is Aspect Workforce solving and how is that benefiting you? My overall time and adherence has been negatively impacted based on the amount of time and errors for trying to submit basic functions in this program . Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of Aspect Workforce [Editedit](https://www.g2.com/survey_responses/aspect-workforce-review-3419392/official_response/edit) Thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and are sorry to hear that you aren't satisfied with the system. We are glad to know that you like the interface usability and layout. Your input will be forwarded to our Product Team so that they can continue to improve the solution. And they may likely reach out to you to see if there is anything we can do to improve the experience for you. Thank you again for your feedback. We really appreciate it. Amy Cornelius | Senior Marketing Manager | Aspect Software | amy.cornelius@aspect.com Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") EI Verified User in Insurance Enterprise (\> 1000 emp.) 11/16/2018 "Not a solid WFM tool" 0/5 What do you like best about Aspect Workforce? The Microsoft Office Calendar interface allows associates to see any changes made to their schedule, to include PTO approval, in near real-time. In fairness, this is a function that is in almost every other Workforce Management tool on the market today. Review collected by and hosted on G2.com. What do you dislike about Aspect Workforce? This is far and away the worst forecasting tool I have seen on the market. Unless your call center takes a static amount of calls, this tool is not for you. The lift to get to a forecast is absurd and the only thing they forecast based on is previous year volumes rather than utilizing your client base population. Review collected by and hosted on G2.com. Recommendations to others considering Aspect Workforce: Compare this to other tools such as IEX TotalView and Genesys WFM before buying. You will find other solutions that are better at working with your business and cheaper on your finances. Review collected by and hosted on G2.com. What problems is Aspect Workforce solving and how is that benefiting you? PTO selection by the associates and scheduling of items by WFM are the only benefits to this tool. The forecasting is only accurate after jumping through absurd hoops and is inaccurate unless the call volumes are static. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 1/7/2019 "Aspect Review" 0/5 What do you like best about Aspect Workforce? The only thing I like about this system is being able to adjust my schedule independently, though the method of doing so is slow/archaic Review collected by and hosted on G2.com. What do you dislike about Aspect Workforce? The system isn't set up to be user friendly at all. It's slow and tedious, as though it were launched in the 90's. The interface doesn't seem to take individual user needs into account at all. One can't view their schedule in a weekly or monthly increment without scrolling through individual days. Any click to open more information takes 20+ seconds to load. Review collected by and hosted on G2.com. Recommendations to others considering Aspect Workforce: I'd look for anything else Review collected by and hosted on G2.com. What problems is Aspect Workforce solving and how is that benefiting you? The goal with switching to Aspect was to reduce the amount of work the scheduling team was doing to change schedules Review collected by and hosted on G2.com. Show More Response from Shelley Hofman of Aspect Workforce [Editedit](https://www.g2.com/survey_responses/aspect-workforce-review-1517449/official_response/edit) Thank you for your feedback. We are sorry to hear that you don't like the solution. It sounds like you are on an old version of Aspect Workforce Management. Our current UI is super easy to use and most of our customers are really happy with it. You can see the latest version at https://www.aspect.com/solutions/workforce-optimization/workforce-management-software. We'd love the chance to reach out to find out more about your experience and how we can help. If you send me an email, I can connect you with your account team. Thanks again for the feedback. -Shelley Hofman, shelley.hofman@aspect.com Validated ReviewerIncentivizedSource: G2 invite MA Manuel A. Mid-Market (51-1000 emp.) 2/20/2018 "Not the best around" 0/5 What do you like best about Aspect Workforce? I like that that it has several output options for reports (.xls, .csv, .pdf, etc.). Review collected by and hosted on G2.com. What do you dislike about Aspect Workforce? I don't like how the work segmentes and superstates are aligned. Review collected by and hosted on G2.com. What problems is Aspect Workforce solving and how is that benefiting you? Staffing levels and forecast for contact center management. Review collected by and hosted on G2.com. Show More Response from Shelley Hofman of Aspect Workforce [Editedit](https://www.g2.com/survey_responses/aspect-workforce-review-624803/official_response/edit) Manuel, Thank your for taking the time to review Aspect Workforce Management. We appreciate your feedback and are sorry to hear that you aren't satisfied with the alignment of the segments and superstates. We are glad to know that you like the report output options. Your input will be forwarded to our Product Team so that they can continue to improve the solution. And they may likely reach out to you to see if there is anything we can do to improve the experience for you. Thank you again for your feedback. We really appreciate it. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Enterprise (\> 1000 emp.) 1/27/2018 "Clunky" 1/5 What do you like best about Aspect Workforce? There's nothing to really like about this software Review collected by and hosted on G2.com. What do you dislike about Aspect Workforce? It is clunky and unintuitive. I doubt the creators use it themselves. If it could sync with other applications that'd be great. It seems to have bells and whistles without functionality. Review collected by and hosted on G2.com. Recommendations to others considering Aspect Workforce: Look at other stuff first. Minimize in the long run software that works quickly is more useful than software that does too much. Review collected by and hosted on G2.com. What problems is Aspect Workforce solving and how is that benefiting you? Scheduling agents. It does allow me to account for agents time and it allows them to manage their own time and when they use pto. It works well time accounting. Review collected by and hosted on G2.com. Show More Response from Shelley Hofman of Aspect Workforce [Editedit](https://www.g2.com/survey_responses/aspect-workforce-review-592955/official_response/edit) Thank you for taking the time to review Aspect Workforce Management. We are sorry that you are not satisfied with the product. Are you on an older version of the product? Have you taken any of our training? We would like to improve your experience with our product. If you can send me your contact details, we can reach out to you directly to help. My contact details are below. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com Validated ReviewerIncentivizedSource: G2 invite AH Alicia H. Enterprise (\> 1000 emp.) 2/19/2018 "Don't have access" 0/5 What do you like best about Aspect Workforce? Being able to add PTO group allowances for departments Review collected by and hosted on G2.com. What do you dislike about Aspect Workforce? That we haven't had access to use to system Review collected by and hosted on G2.com. Recommendations to others considering Aspect Workforce: I don't know since we haven't had access to work in the system Review collected by and hosted on G2.com. What problems is Aspect Workforce solving and how is that benefiting you? Less manual work once the system is actually up and running Review collected by and hosted on G2.com. Show More Response from Shelley Hofman of Aspect Workforce [Editedit](https://www.g2.com/survey_responses/aspect-workforce-review-623208/official_response/edit) Alicia, Thank you for your feedback on Aspect Workforce Management. I have forwarded your information on to your account team so that they can reach out about your access. Thank you again for taking the time to provide your input. Shelley Hofman, Marketing Operations, Aspect Software, shelley.hofman@aspect.com Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 2/20/2018 "It was not made for back office work. " 0/5 What do you like best about Aspect Workforce? I like the search its easy to use and find recordings Review collected by and hosted on G2.com. What do you dislike about Aspect Workforce? its complicated and the help is not easy to follow when trying to set up a back office group An easier to follow guide would help to make it easier for set up. Review collected by and hosted on G2.com. Recommendations to others considering Aspect Workforce: this is good for phone people but not back office. Review collected by and hosted on G2.com. What problems is Aspect Workforce solving and how is that benefiting you? scheduling and tracking time spent on the back office work. Review collected by and hosted on G2.com. Show More Response from Shelley Hofman of Aspect Workforce [Editedit](https://www.g2.com/survey_responses/aspect-workforce-review-624110/official_response/edit) Thank you for taking the time to review Aspect Workforce Management. We are pleased that you like the search capability, that it's easy to use and easy to find recordings. We also appreciate your feedback on the difficulty of scheduling the back office. Your feedback will be forwarded to our product team for review so we can continue to improve our products and services. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Aspect Workforce? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Aspect Workforce ](https://www.g2.com/products/aspect-workforce/discussions/new) EK Erin Krutke • Last activity over 6 years ago Where is the best place to retrive training docs? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/13841-where-is-the-best-place-to-retrive-training-docs) GU Guest User What is Alvaria Workforce used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alvaria-workforce-used-for) [ View all Discussions ](https://www.g2.com/products/aspect-workforce/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 27 months ### Average Discount 17% [ View More Pricing Information ](https://www.g2.com/products/aspect-workforce/pricing) Aspect Workforce Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5376962576b0195de9bc3af1c46895ba/calabrio-one.png "Product Avatar Image") Calabrio ONE 4.4/5(435) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-calabrio-one) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management.png "Product Avatar Image") Verint Workforce Management 4.2/5(213) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-verint-workforce-management) ##### ##### Aspect Workforce Features Workforce Management Agent Availability Skills Management Shift Scheduling Administration Automation Productivity Analysis Dashboards [ View More Features ](https://www.g2.com/products/aspect-workforce/features) ## Top-Rated Alternatives [ ![Calabrio ONE](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calabrio ONE") Calabrio ONE 4.4/5(435) ](https://www.g2.com/products/calabrio-one/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/aspect-workforce/competitors/alternatives) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Machine Learning](https://www.g2.com/categories/machine-learning)[Employee Monitoring](https://www.g2.com/categories/employee-monitoring-software) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top RO-I platforms for startups](https://www.g2.com/discussions/top-revenue-operations-platforms-for-startups-looking-to-scale-smart)[Best app for handling payroll effortlessly](https://www.g2.com/discussions/what-s-the-best-app-for-handling-payroll-effortlessly)[Top platforms for feedback trend analysis](https://www.g2.com/discussions/what-are-the-top-platforms-for-feedback-trend-analysis) [Which Oracle PeopleSoft resellers have proven expertise and experience with large-scale PeopleSoft implementations for enterprise organisations?](https://www.g2.com/discussions/which-oracle-peoplesoft-resellers-have-proven-expertise-and-experience-with-large-scale-peoplesoft-implementations-for-enterprise-organisations)[Most recommended ERP software for small businesses](https://www.g2.com/discussions/most-recommended-erp-software-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/aspect-workforce/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)