--- title: Aspect Workforce Reviews meta_title: 'Aspect Workforce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 315 reviews by the users' company size, role or industry to find out how Aspect Workforce works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 315 scale: '5' date_modified: '2026-08-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aspect Workforce Reviews **Vendor:** Aspect Software **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.2/5.0 **Total Reviews:** 315 ## About Aspect Workforce Aspect delivers an intelligent workforce platform that helps enterprises prevent disruption, protect service levels, and reduce manual effort by embedding intelligence directly into daily operations. Our brand promise is real-time, policy-aware guidance and automation that keeps decisions transparent, explainable, and under human control—so teams can prevent disruption instead of reacting to it. Aspect’s Workforce Engagement Management (WEM) portfolio includes cloud, hybrid, and on-premises deployments, with capabilities across forecasting, scheduling, adherence and intraday management, quality monitoring and coaching workflows, performance management dashboards and KPIs, and employee engagement and gamification. It is built on Aspect WorkforceOS, with APIs and integration tools via the Developer Portal, and supports connectivity across major CCaaS, CRM, and collaboration ecosystems. For operations leaders, planners, supervisors, and agents, Aspect Workforce helps solve the day-to-day challenges of fluctuating demand, complex labor rules, and siloed tools that force teams into constant firefighting. By connecting real-time signals to approved actions, Aspect improves efficiency and accuracy, helps reduce avoidable labor waste, and strengthens service performance—so organizations can cut costs while improving workforce experiences and customer outcomes. ## Aspect Workforce Pros & Cons **What users like:** - Users praise the **efficiency of forecasting and scheduling** with Aspect Workforce, enhancing operational management significantly. (11 reviews) - Users value the **robust scheduling and forecasting capabilities** of Aspect Workforce, enhancing staff management and planning efficiency. (10 reviews) - Users find Aspect Workforce's **ease of use** invaluable, simplifying scheduling and enhancing overall operational efficiency. (8 reviews) - Users appreciate the **powerful forecasting and scheduling tools** of Aspect Workforce, enabling efficient planning and management. (7 reviews) - Users value the **strong scheduling and management features** of Aspect Workforce, enhancing efficiency and operational excellence. (6 reviews) - Users value the **predictive analytics** of Aspect Workforce, enabling precise forecasts and efficient resource optimization. (4 reviews) - Users value the **exceptional customer support** from Aspect Workforce, which enhances collaboration and empowers innovation. (4 reviews) - AI Integration (2 reviews) - Customization (2 reviews) - Users commend the **supportive culture** of Aspect Workforce that fosters collaboration, innovation, and customer care. (2 reviews) **What users dislike:** - Users find the **learning curve steep** , leading to challenges in adoption and effective use for smaller teams. (4 reviews) - Users find the **limited customization** in Aspect Workforce restricts flexibility and integration with other applications. (4 reviews) - Users find the **complexity** of Aspect Workforce overwhelming, requiring significant time and training for effective use. (3 reviews) - Users find **customization difficult** , limiting their ability to tailor the Aspect Workforce experience to their needs. (3 reviews) - Users find Aspect Workforce **not user-friendly** , citing a need for a more streamlined and intuitive navigation experience. (3 reviews) - User Interface Issues (3 reviews) - Users find the **difficult learning curve** of Aspect Workforce slows initial adoption and can overwhelm smaller teams. (2 reviews) - Users find the **learning difficulty** of Aspect Workforce overwhelming, causing delays in adoption and effective use. (2 reviews) - Limited Options (2 reviews) - Poor Reporting (2 reviews) ## Aspect Workforce Reviews ### 1. Lack of progress in the product **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Aspect Workforce?** Product solves for the common NorAm based scheduling models very easily. WFO UI is modern and relatively easy for agents to use. **What do you dislike about Aspect Workforce?** Update: Updating this review as the support has somehow gotten worse. Hold times of 15+ minutes are common. "Engineers" who don't know the product whatsoever. Truely disappointing from a company that used to be at the forefront of WFM Software. The hosted product is extremely unreliable. Support frequently needs to be contacted to restart services to resolve issues. Aspect has offshored all of their Tier1 support resulting in time to resolution ~5x of what it used to be. Additionally, Aspect is unable to support many of the common scheduling scenarios outside of the US. To name a few, differentiate between schedule preferences and availability, schedule PTO in advance prior to schedules being made "official," contracted start times/hours. Lastly, the hosted product is not a true SaaS offering. Upgrades are costly and time-consuming. Their true SaaS product Via WFM does not support their existing APIs making it unusable for large enterprises with reporting needs as well. **Recommendations to others considering Aspect Workforce:** Carefully vet out their "cloud" environment. They will often refer to their legacy hosted environment as "the cloud" when it is not a true SaaS product. Ensure the schedule models your teams need to use are fully supported. **What problems is Aspect Workforce solving and how is that benefiting you?** Short term forecasting, scheduling, **Official Response from Amy Cornelius:** > We are sorry to hear that you are not satisfied with the product. Your feedback has been sent to our WFM product team and they will be responding shortly in the comment section as well. If you'd like to connect with them directly, you can send an email to amy.cornelius@aspect.com and we'll connect you. ### 2. This system is awful **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Aspect Workforce?** The only thing I like about this system is that it visually the layout is easy to read and understand **What do you dislike about Aspect Workforce?** This system can not handle high traffic or request. Since my company switched it has crashed several times. It often times out, fails request, or just doesn't work the way it was promised. This computer program may work for small business but for a major corporation avoid at all costs. The tech support is non existent for front end users, no explanation for why. I hate it and everyone else I speak to does as well. I hope my company cancels our partnership with Aspect and finds a company and program that can do what was promised. **What problems is Aspect Workforce solving and how is that benefiting you?** My overall time and adherence has been negatively impacted based on the amount of time and errors for trying to submit basic functions in this program . **Official Response from Amy Cornelius:** > Thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and are sorry to hear that you aren't satisfied with the system. We are glad to know that you like the interface usability and layout. Your input will be forwarded to our Product Team so that they can continue to improve the solution. And they may likely reach out to you to see if there is anything we can do to improve the experience for you. Thank you again for your feedback. We really appreciate it. Amy Cornelius | Senior Marketing Manager | Aspect Software | amy.cornelius@aspect.com ### 3. Not a solid WFM tool **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Aspect Workforce?** The Microsoft Office Calendar interface allows associates to see any changes made to their schedule, to include PTO approval, in near real-time. In fairness, this is a function that is in almost every other Workforce Management tool on the market today. **What do you dislike about Aspect Workforce?** This is far and away the worst forecasting tool I have seen on the market. Unless your call center takes a static amount of calls, this tool is not for you. The lift to get to a forecast is absurd and the only thing they forecast based on is previous year volumes rather than utilizing your client base population. **Recommendations to others considering Aspect Workforce:** Compare this to other tools such as IEX TotalView and Genesys WFM before buying. You will find other solutions that are better at working with your business and cheaper on your finances. **What problems is Aspect Workforce solving and how is that benefiting you?** PTO selection by the associates and scheduling of items by WFM are the only benefits to this tool. The forecasting is only accurate after jumping through absurd hoops and is inaccurate unless the call volumes are static. ### 4. Aspect Review **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2019 **What do you like best about Aspect Workforce?** The only thing I like about this system is being able to adjust my schedule independently, though the method of doing so is slow/archaic **What do you dislike about Aspect Workforce?** The system isn't set up to be user friendly at all. It's slow and tedious, as though it were launched in the 90's. The interface doesn't seem to take individual user needs into account at all. One can't view their schedule in a weekly or monthly increment without scrolling through individual days. Any click to open more information takes 20+ seconds to load. **Recommendations to others considering Aspect Workforce:** I'd look for anything else **What problems is Aspect Workforce solving and how is that benefiting you?** The goal with switching to Aspect was to reduce the amount of work the scheduling team was doing to change schedules **Official Response from Shelley Hofman:** > Thank you for your feedback. We are sorry to hear that you don't like the solution. It sounds like you are on an old version of Aspect Workforce Management. Our current UI is super easy to use and most of our customers are really happy with it. You can see the latest version at https://www.aspect.com/solutions/workforce-optimization/workforce-management-software. We'd love the chance to reach out to find out more about your experience and how we can help. If you send me an email, I can connect you with your account team. Thanks again for the feedback. -Shelley Hofman, shelley.hofman@aspect.com ### 5. Not the best around **Rating:** 0.0/5.0 stars **Reviewed by:** Manuel A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2018 **What do you like best about Aspect Workforce?** I like that that it has several output options for reports (.xls, .csv, .pdf, etc.). **What do you dislike about Aspect Workforce?** I don't like how the work segmentes and superstates are aligned. **What problems is Aspect Workforce solving and how is that benefiting you?** Staffing levels and forecast for contact center management. **Official Response from Shelley Hofman:** > Manuel, Thank your for taking the time to review Aspect Workforce Management. We appreciate your feedback and are sorry to hear that you aren't satisfied with the alignment of the segments and superstates. We are glad to know that you like the report output options. Your input will be forwarded to our Product Team so that they can continue to improve the solution. And they may likely reach out to you to see if there is anything we can do to improve the experience for you. Thank you again for your feedback. We really appreciate it. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 6. Clunky **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2018 **What do you like best about Aspect Workforce?** There's nothing to really like about this software **What do you dislike about Aspect Workforce?** It is clunky and unintuitive. I doubt the creators use it themselves. If it could sync with other applications that'd be great. It seems to have bells and whistles without functionality. **Recommendations to others considering Aspect Workforce:** Look at other stuff first. Minimize in the long run software that works quickly is more useful than software that does too much. **What problems is Aspect Workforce solving and how is that benefiting you?** Scheduling agents. It does allow me to account for agents time and it allows them to manage their own time and when they use pto. It works well time accounting. **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Workforce Management. We are sorry that you are not satisfied with the product. Are you on an older version of the product? Have you taken any of our training? We would like to improve your experience with our product. If you can send me your contact details, we can reach out to you directly to help. My contact details are below. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 7. Don't have access **Rating:** 0.0/5.0 stars **Reviewed by:** Alicia H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2018 **What do you like best about Aspect Workforce?** Being able to add PTO group allowances for departments **What do you dislike about Aspect Workforce?** That we haven't had access to use to system **Recommendations to others considering Aspect Workforce:** I don't know since we haven't had access to work in the system **What problems is Aspect Workforce solving and how is that benefiting you?** Less manual work once the system is actually up and running **Official Response from Shelley Hofman:** > Alicia, Thank you for your feedback on Aspect Workforce Management. I have forwarded your information on to your account team so that they can reach out about your access. Thank you again for taking the time to provide your input. Shelley Hofman, Marketing Operations, Aspect Software, shelley.hofman@aspect.com ### 8. It was not made for back office work. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2018 **What do you like best about Aspect Workforce?** I like the search its easy to use and find recordings **What do you dislike about Aspect Workforce?** its complicated and the help is not easy to follow when trying to set up a back office group An easier to follow guide would help to make it easier for set up. **Recommendations to others considering Aspect Workforce:** this is good for phone people but not back office. **What problems is Aspect Workforce solving and how is that benefiting you?** scheduling and tracking time spent on the back office work. **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Workforce Management. We are pleased that you like the search capability, that it's easy to use and easy to find recordings. We also appreciate your feedback on the difficulty of scheduling the back office. Your feedback will be forwarded to our product team for review so we can continue to improve our products and services. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ## Aspect Workforce Discussions - [Where is the best place to retrive training docs?](https://www.g2.com/discussions/13841-where-is-the-best-place-to-retrive-training-docs) - 1 comment, 1 upvote - [What factors affect the FTE calculation? How the shrinkage module impact that calculation ?](https://www.g2.com/discussions/13800-what-factors-affect-the-fte-calculation-how-the-shrinkage-module-impact-that-calculation) - 1 comment, 1 upvote - [What does aspect software do?](https://www.g2.com/discussions/what-does-aspect-software-do) - 1 comment - [View Aspect Workforce pricing details and edition comparison](https://www.g2.com/products/aspect-workforce/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+01%3A51%3A33+-0500&secure%5Bsession_id%5D=a79ccaca-4c77-4033-9b64-5ef9f3d15479&secure%5Btoken%5D=343cad41e3126db635be2a3b7d2fc13f78bf7347586b8d8d4279c1483c83140d&format=llm_user) ## Aspect Workforce Integrations - [Avaya IP Office](https://www.g2.com/products/avaya-ip-office/reviews) - [Cisco Packet Tracer](https://www.g2.com/products/cisco-packet-tracer/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) ## Aspect Workforce Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top Aspect Workforce Alternatives - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (427 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)