Aspect Via Cloud Contact Center

Aspect Via Cloud Contact Center


Aspect Via cloud contact center platform goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via CEC offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.

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Aspect Via Cloud Contact Center review by User in Oil & Energy
User in Oil & Energy
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"Customizable and seamless"

What do you like best?

I enjoyed the data layout and use of customizing the various aspects of scheduling and performance monitoring

What do you dislike?

The reverification screens are unreasonable

What problems are you solving with the product? What benefits have you realized?

I have access to update schedule and performance monitoring

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