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PP

Peter P.

Technology Comms - Specialist

Enterprise (> 1000 emp.)

2/5/2018

"Aspect Unified IP"

4/5

What do you like best about Aspect Unified IP Contact Center?

The ability to merge job functions i.e. Inbound and Outbound dialing. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

new releases can sometimes be a bit a buggy and someone integration with our network can be hit and miss. Review collected by and hosted on G2.com.

Response from Shelley Hofman of Aspect Unified IP Contact...

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Peter,

Thank you so much for taking time to review Aspect Unified IP and for giving us a 4 star rating! We are glad to hear that you like the ability to merge job functions for dialing and can alter your call flows with ease. And if you have any additional feedback you'd like to share on your experience with new releases, you can contact your Aspect Account Team or Aspect Support at https://aspect.force.com/community/Home. We greatly value your feedback and will forward it on to our internal teams.

-Shelley Hofman, Marketing Operations, Aspect, shelley.hofman@aspect.com

JB

Joseph B.

VP Strategic Operations

Financial Services

Enterprise (> 1000 emp.)

12/7/2017

"Great Product That Consistenty Meets Our needsd"

4/5

What do you like best about Aspect Unified IP Contact Center?

The data and the ability for our in house Account Management system to connect, set exclusions and write back meta data to each and every call giving us very robust reporting and auditing capabilities. You can never have too much call data in this day and age. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

The upgrade cycles are too aggressive putting considerable strain on larger companies with a lot of integration. It can suck up limited IT resources rather quickly. Review collected by and hosted on G2.com.

EF

Verified User in Financial Services

Enterprise (> 1000 emp.)

4/23/2018

"Aspect UIP Upgrades"

3.5/5

What do you like best about Aspect Unified IP Contact Center?

I like the scope and functionality of the application. It has a multi channel outbound capability that enables us to craft diverse campaign strategies. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

The application is very difficult to upgrade. Review collected by and hosted on G2.com.

Response from Shelley Hofman of Aspect Unified IP Contact...

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Thank you for taking the time to review Aspect Unified IP. We are happy to hear that the solution helps you to craft diverse campaign strategies. We also appreciate your feedback on upgrading, and will forward your input on to our internal teams for review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

UB

Verified User in Banking

Mid-Market (51-1000 emp.)

4/13/2018

"Very good experience, great architecture and tech"

5/5

What do you like best about Aspect Unified IP Contact Center?

The features UIP provides are pretty good. The way calls are handled, both inbound and outbound, is amazing. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Can't think of anything to dislike. So far, my experience has been great Review collected by and hosted on G2.com.

Response from Shelley Hofman of Aspect Unified IP Contact...

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Thank you for your review of Aspect Unified IP and your 5-star rating! We are thrilled to hear that you find the call handling "amazing!" We will make sure to forward your input on to our internal teams for review. Thank you again for taking the time to give us your feedback.

Shelley Hofman | Marketing Operations | Aspect Software

IF

Verified User in Financial Services

Enterprise (> 1000 emp.)

4/23/2018

"Unified IP"

2.5/5

What do you like best about Aspect Unified IP Contact Center?

Powerful customization options. Allowing scripting for custom business metadata. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Does not scale well and relies on manual clustering. Review collected by and hosted on G2.com.

Response from Shelley Hofman of Aspect Unified IP Contact...

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Thank you for taking the time to review Aspect Unified IP. We are pleased to hear that you like the powerful customization options, and appreciate your feedback on the scalability. We will forward your input on to our internal teams for review so we can continue to improve our products.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

UF

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

1/24/2018

"Slow"

4/5

What do you like best about Aspect Unified IP Contact Center?

Easy to use and understand. The program is programmed to start automatically. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Initial set up is tedious when switching computers and it’s slow. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

12/14/2017

"Great product with some room for improvement"

4/5

What do you like best about Aspect Unified IP Contact Center?

I enjoy using this program. Very user friendly and simplified as needed. Navigation is a breeze Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

I do with it had a memory to remember a preference per user and not system Review collected by and hosted on G2.com.

DC

David C.

Network Engineer

Financial Services

Mid-Market (51-1000 emp.)

5/9/2017

"Aspect Review"

5/5

What do you like best about Aspect Unified IP Contact Center?

Aspect is a great product, that completely exceeds our expectations. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Lack of guide videos online. How to's on setting up different scenarios.. Review collected by and hosted on G2.com.

AM

Verified User in Media Production

Enterprise (> 1000 emp.)

5/7/2017

"Robust Tool for providing a customized experience"

4.5/5

What do you like best about Aspect Unified IP Contact Center?

Allows a wide range of flexibility for meeting our ever demanding contact center needs Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Can be difficult to maintain, due to the large server footprint needed Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Unified IP Contact Center:

Definitely research if a hosted or premise solution is best for you! Review collected by and hosted on G2.com.

What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?

We utilize Unified IP to help our customers get to the best skilled agent to meet their needs, using skills based routing and complex overflow mechanisms when needed Review collected by and hosted on G2.com.