AskNicely is extremely easy to use and syncs well with our current CRM. I like that it makes it easy for our customers to reply, while also allowing us many options for reporting and sorting data. We have a very helpful customer support rep who meets with us regularly to find ways to make our experience even better. Review collected by and hosted on G2.com.

I think beyond surveys, its hard to garner more information. We can only send the survey so many times, and many do not respond. Review collected by and hosted on G2.com.

Great source for recommendations from other users. Review collected by and hosted on G2.com.

This does not apply as there are no current dislikes. Review collected by and hosted on G2.com.

Good day, as a user of Asknice.ly for over four years I would have to say that the software is user friendly, this is the key for a outstanding product – simplicity. The product has come a long way as well, for my own personal and business use the different add-on new components have taken it to new heights. For example, the trend report provides me with an overview of insights to my promoters and detractors, a summary of the largest increases and what made the difference is intuitive. I would also say that creating your own survey and having the ability to change it ad hoc is a huge performance enhancement. A great product all around. Thank you! Review collected by and hosted on G2.com.

The ability to speak to an engineer right away. Review collected by and hosted on G2.com.

The onboarding support is excellent. They make sure AskNicely works the way you want it to and keep tweaking it until it does. Once it is set up it is easy to use and just runs by itself. It has a ton of features, many of which we don't utilize, but for larger businesses they would be very helpful. We use AskNicely daily although it is fully integrated into our software so it just does its thing and we get the weekly reports. Review collected by and hosted on G2.com.

The cost. It is relatively expensive for our use case, but we also haven't found an out-of-the-box solution that is significantly less expensive. Review collected by and hosted on G2.com.

The best thing about AskNicely is how it makes it easy for supervisors to turn customer feedback into actionable insights, making coaching sessions and performance reporting more effective. Review collected by and hosted on G2.com.

Limited customization options for surveys. Review collected by and hosted on G2.com.

We've been using AskNicely to manage our customer feedback process, and it's been an excellent addition to our client experience strategy. The platform is intuitive, easy to set up, and integrates seamlessly with our existing CRM tools. The real-time Net Promoter Score (NPS) feedback has allowed us to capture valuable insights ! Review collected by and hosted on G2.com.

Some of our clients are not aware their feedback is not anonymous. Review collected by and hosted on G2.com.

Easy for clients to use, easy for us to track feedback and respond Review collected by and hosted on G2.com.

Unsure how to use the system to its full capacity - some areas can be a bit confusing, but the overall feedback responses are easily accessible Review collected by and hosted on G2.com.

NPS is extremely important in our industry of work. Our CSMs Nicole and Zandri have provided us with a great level of support. They regularly catch up with our business to understand areas within our NPS that need assistance and provide solutions to assist us in achieving our goals.

In addition to the magnificient support, The ease of use to intergrate Asknicely into our CRM makes it easy for any business. It is literally a plug in system. The UI is easy on the eye and very easy to navigate around. I use Asknicely's console every day. Review collected by and hosted on G2.com.

I would like to see more customisation in the console. Review collected by and hosted on G2.com.

It is fast and easy, asks the right questions to get meaningful feedback, and helps us measure our customer satisfaction with full transparency Review collected by and hosted on G2.com.

Never heard anything negative across my team Review collected by and hosted on G2.com.

Very easy to use product. Automated steps etc make everything so straight forward :o ) Review collected by and hosted on G2.com.

Basic to medium features are great. Some of the more in-depth features require a glossary / how to use guide Review collected by and hosted on G2.com.