I love that AskNicely surveys our customers at the onset of a claim and at the end. This gives us the opportunity to read surveys and correct any issues or concerns that they may have early on. The platform is also very user friendly and the customer service team is readily available and helpful in the implementation and throughout the use of the platform. I appreciate how well they explain and review our usage to look for ways we can get more use out of the system. Review collected by and hosted on G2.com.

One of the downsides is that we can't (yet) integrate the data with our API's so that we can export data and create tables to show our executives. This is still a manual process which I hope will be available at some time in the future. Review collected by and hosted on G2.com.

The ease of use and ability to customize the survey to our business needs. Review collected by and hosted on G2.com.

The only thing I could improve is integration into our existing business systems and AI components for easier reporting Review collected by and hosted on G2.com.

It is the complete package for our service industry business sending out automated surveys, responses, collating data and customer feedback all in one. Review collected by and hosted on G2.com.

Not really any, if we have issues they are normally technical changes that are happening on our side. Review collected by and hosted on G2.com.

AskNicely is super easy to use for those that get the survey. It is completely customizable with our logos and the surveys come back to us instantly once filled out. Customer service is always ready to help with any questions that we have (which tend to be a lot because we use this application every day). Review collected by and hosted on G2.com.

Sometimes the back end is a little time consuming to set up specific work flows. At times I also wish that there was more customizable features for our users and dashboards to better suit the needs of our organization. Review collected by and hosted on G2.com.

Still a great platform for NPS and customer feedback. It does what we want it to do so there is no need for us to change. Review collected by and hosted on G2.com.

Our feedback is the platform has evolved well and we are content with using it. Review collected by and hosted on G2.com.

At Walker & Dunlop, there is nothing we value more than our NPS score. I have used many Saas platforms in the past, and Ask Nicely is simply the best. Here are a few of our favorite things about Ask Nicely.

1) The portal is very easy to use and offers self-service for almost everything.

2)The AI-generated reports are an incredibly valuable way to get the sentiment of your NPS and drive actions down to the individual client

3) Simply the best thing about Ask Nicely is the level of customer support they offer. Breanne is amazing. She will respond to my questions within minutes and has meets regularly to not only help me strategize, but to show me how to use the new features, and there are a lot to take advantage of. Review collected by and hosted on G2.com.

Nothing-I have no suggestions on how to improve Ask Nicely Review collected by and hosted on G2.com.

Super helpful support team that help you understand the basics and provide you with the understanding of how to use. Basic to use and the support team are there with you for the implementing stage. We use it every day and have been for the past year. the features keep getting better and theres a number of stuff we haven't even touched yet! The tech team are up to date and always love to improve the platform anyway they can. Review collected by and hosted on G2.com.

there is not a lot to dislike! I don't have any bugbears that come to mind. Review collected by and hosted on G2.com.

New AI features (Insights and questions/prompts) have been great for soliciting more feedback and reviewing it effortlessly. Additionally, The advanced reporting capabilities (Spotlight View and Trend Report) have really made the tool more valuable for us. We used to export this information to do the same thing, but now it's all built right into the tool. Review collected by and hosted on G2.com.

No built-in Jira integration - hopefully this will come soon! Review collected by and hosted on G2.com.

Their customer success manager has been able to tailor the platform to exactly what we are after, using all the tools required Review collected by and hosted on G2.com.

We are from Australia so sometimes there is a delay in response; however, they have put on a local manager in NZ now so there is no problems with delays. Review collected by and hosted on G2.com.

I like the ease of use of AskNicely, which allows me to easily retrieve and consult information about customers who have reviewed my company. The initial setup process was very simple. Review collected by and hosted on G2.com.

for the moment nothing Review collected by and hosted on G2.com.