BS

brad s.

Operations Manager

Enterprise (> 1000 emp.)

11/5/2024

"Great product for assessing your company's service Hits and Misses"

5/5

What do you like best about AskNicely?

The abuility to quickly respond to customers objections Review collected by and hosted on G2.com.

What do you dislike about AskNicely?

The abuility for customer to complete without leaving at least a short comment. Review collected by and hosted on G2.com.

DG

David G.

Mid-Market (51-1000 emp.)

3/28/2024

"User Review"

5/5

What do you like best about AskNicely?

It informs the user an accurate information and timely manner. It provides great oppurtunity to view the members and customers views regarding the agents success via survey. It is a user friendly environment. Review collected by and hosted on G2.com.

What do you dislike about AskNicely?

None so far. they are very specific even if you use search mode. Review collected by and hosted on G2.com.

What problems is AskNicely solving and how is that benefiting you?

Every details of things that I need to know, CSAT, NPS and they are all very informative to an agent like me. You can use all the search mode to view all the information needed. When I'm researching for good resolution in my tickets I can see all those remarkable details by clicking the link. You also can see who are those people who excelled in their craft. Review collected by and hosted on G2.com.

AC

Verified User in Computer Networking

Mid-Market (51-1000 emp.)

1/22/2025

"The team spent lots of time with us to ensure we got the most out of the tool"

5/5

What do you like best about AskNicely?

The support team and the account manager are great. Spent lots of time with us to ensure we got the most out of the tool. Review collected by and hosted on G2.com.

What do you dislike about AskNicely?

Nothing I can think of. Good product, good team. Review collected by and hosted on G2.com.

JK

Jetts K.

Club Manager

Small-Business (50 or fewer emp.)

11/11/2024

"ASkNicely for work"

5/5

What do you like best about AskNicely?

Simple, easy to use and effective. Great way for members to give feedback Review collected by and hosted on G2.com.

What do you dislike about AskNicely?

1 low score can plummet your overall score so quickly Review collected by and hosted on G2.com.

LP

Luis P.

Head of Marketing

Small-Business (50 or fewer emp.)

2/2/2024

"AskNicely Integrations are a time-saving bless"

5/5

What do you like best about AskNicely?

I love how easy it is to integrate the feedback with Slack. It makes everything so much easier. I can see the feedback live and act on it straight away. As soon as I get a great review, I can post it and share it on social media. When the review is not positive, I can email the user straightway and book a call to understand in detail the problem he/she is facing. Everything is done without having to log in to the Asknicely website. Review collected by and hosted on G2.com.

What do you dislike about AskNicely?

I would like to see more information about the users, for instance, their email, when receiving an alert on Slack. Review collected by and hosted on G2.com.

BK

Becca K.

Mid-Market (51-1000 emp.)

4/29/2024

"A+++ Customer Service"

5/5

What do you like best about AskNicely?

The system is awesome, but the customer service is really why I am here giving praise. Katey is a delight. She's so on top of her things, she is super organized, super knowledgable, and overall just awesome to deal with! Review collected by and hosted on G2.com.

What do you dislike about AskNicely?

Our company tends to find super odd use-cases that AskNicely hasn't tried before - and our rep is always so happy to help us out and figure out a path to make our really precise asks work! Review collected by and hosted on G2.com.

OB

Olivia B.

Marketing Manager

Small-Business (50 or fewer emp.)

4/18/2024

"Amazing for customer feedback"

5/5

What do you like best about AskNicely?

This gives our customer another way to communicate with us and give constructive feedback. Our sales reps can't argue with feedback that comes directly from the customer. Review collected by and hosted on G2.com.

What do you dislike about AskNicely?

Took me a while to get it set up the way I wanted, just because there are so many options. But once I got it set up it is easy to navigate. Review collected by and hosted on G2.com.

AN

Arshad N.

Engagement Manager

Enterprise (> 1000 emp.)

8/9/2024

"Engagement Friendly"

5/5

What do you like best about AskNicely?

User friendly & user convenient with easy interface Review collected by and hosted on G2.com.

What do you dislike about AskNicely?

Need to upgrade on the client data with details Review collected by and hosted on G2.com.

IT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

1/30/2025

"Amazing"

4.5/5

What do you like best about AskNicely?

It gives you insight of the performance. Review collected by and hosted on G2.com.

What do you dislike about AskNicely?

It works perfectly good.So nothing to be disliked. Review collected by and hosted on G2.com.

AC

Angus C.

Research And Development Manager

Small-Business (50 or fewer emp.)

5/31/2024

"Fantastic system!!"

5/5

What do you like best about AskNicely?

The service from the team at Asknicely is outstanding! Review collected by and hosted on G2.com.

What do you dislike about AskNicely?

Nothing yet, hopefully nothing in the future :) Review collected by and hosted on G2.com.

What problems is AskNicely solving and how is that benefiting you?

Amount of feedback from customers has massively increased which improves our customer insights. Previously we had to incentify customers to give feedback which limited us to a selective audiance, whereas this system gets a far more varied response. Sending surveys to customers manually was very time consuming, whereas this is click of a button. Review collected by and hosted on G2.com.