---
title: AskNicely Reviews
meta_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1050 reviews by the users' company size, role or industry
  to find out how AskNicely works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 1050
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# AskNicely Reviews
**Vendor:** AskNicely  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 1,050
## About AskNicely
AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers.



## AskNicely Pros & Cons
**What users like:**

- Users value the **ease of use** of AskNicely, praising its intuitive interface and straightforward functionality. (28 reviews)
- Users commend AskNicely for its **excellent customer support** , providing timely assistance and solutions tailored to their needs. (18 reviews)
- Users value the **direct and accessible client feedback** that enhances insights and coaching effectiveness with AskNicely. (13 reviews)
- Users value the **exceptional support** from AskNicely, praising the team's responsiveness and dedication to customer satisfaction. (11 reviews)
- Users find the **easy setup** of AskNicely straightforward and seamless, enhancing their overall experience with the platform. (9 reviews)
- Users appreciate the **intuitive layout** of AskNicely, making it easy to navigate and access essential features. (9 reviews)
- Customization (8 reviews)
- Users value the **efficient feedback management** of AskNicely, enhancing client interactions and team performance significantly. (8 reviews)
- Response Efficiency (8 reviews)
- Customer Focus (7 reviews)

**What users dislike:**

- Users find **difficult reporting** in AskNicely slows down the process of accessing essential analytics and updates. (6 reviews)
- Users find it frustrating to manage contact deletions, highlighting **survey limitations** that hinder streamlined communication with customers. (6 reviews)
- Users express frustration with the **limited customization** options for workflows, surveys, and dashboard features in AskNicely. (5 reviews)
- Users find the **manual processes** cumbersome, particularly when deleting contacts and relying on Excel for reporting. (3 reviews)
- Users feel that **improvement is needed** in shout out functionality and Salesforce integration for a better experience. (2 reviews)
- Users face **integration issues** with Salesforce and MS Teams, impacting initial experiences and usability of the platform. (2 reviews)
- Users find the **layout issues** of AskNicely challenging, affecting navigation and overall usability of the reports. (2 reviews)
- Missing Features (2 reviews)
- Response Delays (2 reviews)
- Scoring System Issues (2 reviews)

## AskNicely Reviews
  ### 1. Empowers Honest Feedback, Needs Better Shout-Out Simplicity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon L. | District Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** October 27, 2025

**What do you like best about AskNicely?**

I like the quick response from AskNicely, which allows customers to be honest and truly express how they feel about our service. The format makes it easy for them to fill out, without worrying about hurting someone's feelings. It's easy to understand and navigate, making the setup extremely easy. Also, Aston Ashley has been a tremendous help.

**What do you dislike about AskNicely?**

I find the app could be improved when it comes to sending shout outs. I wish it was a little simpler to send shout outs to different departments or service technicians once a customer fills out a survey with a great rating. It would be nice if we could just select the person or department and send it out directly.

**What problems is AskNicely solving and how is that benefiting you?**

I use AskNicely to identify problems with our service. It ensures prompt communication and allows customers to honestly express satisfaction or issues without feeling bad. They can speak truthfully and write their feedback, helping us maintain or improve service quality.

  ### 2. Effortless Surveys, Professional Appearance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dianna M. | Marketing Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 03, 2023

**What do you like best about AskNicely?**

I like how easy it is to send surveys with AskNicely. I also appreciate how it gathers the responses efficiently, which helps in maintaining a satisfactory customer experience from beginning to end.

**What do you dislike about AskNicely?**

I'd like an easier way for it to delete five out of the 50 contacts that I have instead of doing it one by one. It's annoying to have to go through each contact individually when I don't want certain contacts surveyed at that time.

**What problems is AskNicely solving and how is that benefiting you?**

I use AskNicely to ensure customer satisfaction from start to finish, making it easy to gather responses with simple survey distribution.

  ### 3. Affordable Feedback Tool with Excellent Customer Service

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lisa Y.

**Reviewed Date:** November 20, 2025

**What do you like best about AskNicely?**

I love how affordable AskNicely is, which makes it a budget-friendly option without compromising on quality. The excellent customer service really stands out to me; it's comforting to know that help is readily available when needed. The AI chat features are a highlight as they streamline the process of gathering feedback, allowing us to easily obtain detailed insights from our customers. These features are invaluable as they dig deeper into customer satisfaction levels, providing detailed reasons behind their feedback. Additionally, the initial setup of AskNicely was straightforward and painless, thanks to the efficient assistance of our customer success manager.

**What do you dislike about AskNicely?**

I find the interface for creating surveys and finding the survey results quite complex.

**What problems is AskNicely solving and how is that benefiting you?**

I use AskNicely to ensure customer satisfaction with our ingredient samples by getting detailed feedback efficiently with AI chat features.

  ### 4. Amazing business tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 24, 2025

**What do you like best about AskNicely?**

AskNicely is a great business tool to enable us to recieve customer feedback, It allows me to identify both positive and negative customer experiences and how to drive staff training sessions accordingly.
I love being able to show staff great reviews and scores and often run monthly competitions with staff to see who gets the best results.
It also encoirages staff to sign up new customers to our loyalty programmes.

**What do you dislike about AskNicely?**

Nothing that I have noticed yet, 
Probably the only downside is that not every customer recieves a survey, we could provide outstanding customer service to someone and they may not recieve a survey, therefore unable to provide positive feedback.

**What problems is AskNicely solving and how is that benefiting you?**

As mentioned before, it allows the customer to provide feedback which in turn helps with staff training.

  ### 5. A very unique and dynamic tool to collect customer feedback

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.)

**Reviewed Date:** March 26, 2025

**What do you like best about AskNicely?**

I really like how easy AskNicely is to use and how dynamic it can be to fit the solution you are looking for. It calls out negative feedback right away so you can address it but also gives you the positive feedback as well, and keeps it fresh. Their customer service team is excellent as well.

**What do you dislike about AskNicely?**

I think the only downside I see so far is that customers might be less likely to respond to an email that doesn't come from a contact they know, so it's easier for them to breeze past it. Though, we can just let them know to expect it and ask them to complete it for us and see if that helps.

**What problems is AskNicely solving and how is that benefiting you?**

It's helping get a general pulse on how we are doing with our customers, which will show us how we can improve, which is a huge benefit so we can continue to do our best and meet our customers where they need us to be.

  ### 6. Clear data

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 24, 2025

**What do you like best about AskNicely?**

I love the new AI summary of key sentiments. It saves time on reporting

**What do you dislike about AskNicely?**

I just wish more customers would respond to the surveys

**What problems is AskNicely solving and how is that benefiting you?**

giving customers a platform to voice persona experiences


## AskNicely Discussions
  - [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) - 1 comment, 1 upvote
  - [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) - 1 comment, 1 upvote
  - [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) - 1 comment, 1 upvote
  - [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) - 1 comment, 1 upvote
  - [Can I customise the survey?](https://www.g2.com/discussions/customisation) - 1 comment, 1 upvote

- [View AskNicely pricing details and edition comparison](https://www.g2.com/products/asknicely/reviews?filters%5Bsentiment_snippet%5D=2050340&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A41%3A27+-0500&secure%5Bsession_id%5D=7e1c10b9-e220-455c-afc3-36aa887fe028&secure%5Btoken%5D=133ad46f7d4afa7ce0e6e6a54adcb9686dfa020a68e73be256768c79472bd0d6&format=llm_user)
## AskNicely Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

## AskNicely Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Survey Management**
- Survey Builder
- Customizable Questions
- Templates
- Survey Distribution
- Mobile Survey
- Site Intercept Survey
- Pulse Surveys

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Customer Advocacy**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration

**Additional Functionality**
- AI Copilot
- Email Alerts
- Customer Segmentation
- Multi-Campaign
- Email Marketing
- Customizable Reports
- Social Advertising
- Widgets
- Reporting & Statistics
- API
- Generative AI
- Campaign Segmentation
- Email Templates
- Search/Filter
- Pre-Approved Content Library
- Surveys & Feedback
- Customer Advocacy
- Data Import/Export
- Social Promotion
- Employee Advocacy
- Activity Dashboard
- Alerts/Notifications
- Filtering
- Real-Time Updates
- Social Media Monitoring
- Customizable Fields
- Customizable Branding
- Email Distribution
- Nonprofit Advocacy
- A/B Testing
- Customizable Templates
- Content Library
- CRM
- Gamification
- Activity Tracking
- Discount Management
- Customer Engagement
- Campaign Management
- Incentive Management
- Campaign Analytics
- Engagement Tracking
- Real-Time Analytics
- Customer Accounts
- Communication Management
- Community Management
- Rewards Management
- Gift Card Management
- Multi-Channel Marketing
- User Management
- Visual Analytics
- Feedback Management
- Social Engagement
- Event Triggered Actions
- Loyalty Program
- Campaign Planning
- Rewards Program
- Advocate Management
- Lead Capture
- Referral Tracking
- Reporting/Analytics
- Promotions Management
- Pipeline Management
- Reference Request Automation
- Reminders
- Nomination Tracking
- Task Scheduling
- Calendar Management
- Reference Usage Tracking
- Audio References
- For Sales/Marketing
- Workflow Management
- Configurable Workflow
- Video References
- Survey/Poll Management
- Program Notices
- Contact Management
- Lead Management
- Customer Activity Tracking
- Customer Database
- ROI Tracking
- Lead Generation
- Conversion Tracking
- Referral Templates
- For Customer Referrals
- For Employee Referrals
- Lead Engagement
- Fraud Detection
- Performance Metrics

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness
- Surveys & Feedback
- Mobile Survey
- Pulse Surveys

**Discovery**
- Referral Program
- Incentives
- 3rd-Party Trends

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Survey Customization**
- Question Branching
- Branding
- Multimedia Support
- Multilingual Surveys

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action
- 360 Degree Feedback
- Anonymous Feedback
- Real-Time Analytics
- Trend Analysis
- Real-Time Data
- Text Analysis
- Sentiment Analysis

**Insight**
- Monitoring
- Adoption Insight
- Engagement Analysis

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions
- Collaboration Tools
- Presentation Tools
- Data Analysis Tools
- Real-Time Data
- Visual Analytics

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**System Management**
- Security
- System Monitoring
- SSL Security
- GPS

**Mobile**
- Mobile Optimization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

**Agentic AI - Survey**
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Dynamic Content

**Additional Functionality**
- Customer Experience Management
- NPS of Employees
- Real-Time Notifications
- Question Library
- CRM
- Data Visualization
- Multi-Channel Distribution
- Ratings/Reviews
- Negative Feedback Management
- Activity Dashboard
- Email Management
- Commenting/Notes
- AI Copilot
- Third-Party Integrations
- Template Management
- Reporting & Statistics
- Social Media Integration
- Text Fields
- Customizable Questions
- Reporting/Analytics
- Real-Time Reporting
- Customizable Branding
- Conditional Logic
- Website Integration
- Search/Filter
- Collaboration Tools
- API
- NPS of Customers
- Multi-Language
- Survey/Poll Management
- Segmentation
- Customer Segmentation
- Reminders
- NPS Survey Structure
- Access Controls/Permissions
- Widgets
- Customizable Templates
- Feedback Management
- Customizable Fields
- Question Branching

**Additional Functionality**
- Single Sign On
- Phone Polling
- Online Polling
- Support Audio/Images/Video
- Engagement Tracking
- Question Library
- Data Visualization
- Survey/Poll Management
- Generative AI
- Word Clouds
- Alerts/Notifications
- AI Copilot
- Customizable Fields
- Template Management
- Email Management
- Interactive Content
- Q&A Management
- Surveys & Feedback
- Activity Tracking
- Feedback Management
- API
- Data Cleansing
- Email Marketing
- Data Security
- Anonymous Feedback
- URL Customization
- Question Piping
- Offline Response Collection
- Activity Dashboard
- NPS Survey Structure
- Drag & Drop
- Data Import/Export
- Response Validation
- Customer Segmentation
- Response Quotas
- Multi-Language
- Sentiment Analysis
- Email Reminders
- Gamification
- Randomization

**Additional Functionality**
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

**Platform**
- Multichannel Sharing
- Forum
- Integration
- Content Distribution

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