--- title: AskNicely Reviews meta_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1050 reviews by the users' company size, role or industry to find out how AskNicely works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1050 scale: '5' date_modified: '2026-08-14' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AskNicely Reviews **Vendor:** AskNicely **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,050 ## About AskNicely AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. ## AskNicely Pros & Cons **What users like:** - Users value the **ease of use** of AskNicely, praising its intuitive interface and straightforward functionality. (28 reviews) - Users commend AskNicely for its **excellent customer support** , providing timely assistance and solutions tailored to their needs. (18 reviews) - Users value the **direct and accessible client feedback** that enhances insights and coaching effectiveness with AskNicely. (13 reviews) - Users value the **exceptional support** from AskNicely, praising the team's responsiveness and dedication to customer satisfaction. (11 reviews) - Users find the **easy setup** of AskNicely straightforward and seamless, enhancing their overall experience with the platform. (9 reviews) - Users appreciate the **intuitive layout** of AskNicely, making it easy to navigate and access essential features. (9 reviews) - Customization (8 reviews) - Users value the **efficient feedback management** of AskNicely, enhancing client interactions and team performance significantly. (8 reviews) - Response Efficiency (8 reviews) - Customer Focus (7 reviews) **What users dislike:** - Users find **difficult reporting** in AskNicely slows down the process of accessing essential analytics and updates. (6 reviews) - Users find it frustrating to manage contact deletions, highlighting **survey limitations** that hinder streamlined communication with customers. (6 reviews) - Users express frustration with the **limited customization** options for workflows, surveys, and dashboard features in AskNicely. (5 reviews) - Users find the **manual processes** cumbersome, particularly when deleting contacts and relying on Excel for reporting. (3 reviews) - Users feel that **improvement is needed** in shout out functionality and Salesforce integration for a better experience. (2 reviews) - Users face **integration issues** with Salesforce and MS Teams, impacting initial experiences and usability of the platform. (2 reviews) - Users find the **layout issues** of AskNicely challenging, affecting navigation and overall usability of the reports. (2 reviews) - Missing Features (2 reviews) - Response Delays (2 reviews) - Scoring System Issues (2 reviews) ## AskNicely Reviews ### 1. Seamless Surveys with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Hanna O. | Customer Success Manager **Reviewed Date:** February 04, 2026 **What do you like best about AskNicely?** I am using AskNicely for surveying my customers, and it's simple to use and requires low effort for responses. Their AI automatic responses are very helpful. It's easy to analyze and act on. They have a great support team who are always there for you to help. The initial setup was pretty easy, and their onboarding team was very supportive. **What do you dislike about AskNicely?** I find that the ability to attach screenshots to the messages would be a great option. When customers share feedback and include screenshots for better context, I can't currently review them easily. This makes it harder to fully understand the issue or the situation they are describing. In addition, when I reply to customers to explain that a requested feature is already available, it would be helpful to attach a screenshot showing where and how they can find it. That would make the responses clearer. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps me track customer satisfaction, measure service quality, and get feedback on priorities. It's simple to use, requires low effort for responses, and is easy to analyze. Their AI automatic responses and supportive team are also beneficial. ### 2. Outstanding Support and Personal Touch **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew W. | Student Support Operations Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about AskNicely?** The team is fantastic and consistently eager to help us enhance our surveys and reporting. They are always willing to join a call whenever we ask, which makes the experience feel very personal and gives us the sense that we are truly cared for. **What do you dislike about AskNicely?** The layout of the reporting does take some getting used to, especially since this is my first time using a platform like this. However, they are continually adding new and improved reporting systems and tools (and showing me how to use them effectively), which helps enhance the overall experience. **What problems is AskNicely solving and how is that benefiting you?** We are able to gain valuable insight into our users' experiences and can quickly identify any issues that arise during their journey. The platform generates feedback for our team members, who always appreciate receiving it and use it to enhance the service they deliver. ### 3. Unparalleled Client Feedback Solution with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine D. | Computer Lab Monitor, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about AskNicely?** I use AskNicely to effortlessly gather feedback and Google reviews from our clients, which has resulted in over 250 positive reviews in just the past year. The platform is incredibly easy to manage and use within our firm, making it the easiest platform I handle. The team at AskNicely is exceptional to work with—they truly go above and beyond to ensure our training and comfort with the platform, demonstrating kindness, genuineness, and a wonderful approach to client relations. The initial setup of AskNicely was very straightforward, with comprehensive support throughout the onboarding process, making it seamless and easy. I appreciate how AskNicely integrates with our CRM, Filevine, adding further value to our workflow. Opting for AskNicely was an excellent choice, as it proved to be a worthwhile investment and more. Their customer service and user-friendly interface make it unmatched, scoring an enthusiastic 1000 on a recommendation scale from 1 to 10. **What do you dislike about AskNicely?** Genuinely nothing - trust me I would put something here or bring it to their attention if I think there was something to improve. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to collect feedback and automate Google reviews, saving time and boosting client engagement. It's simple to manage and has led to over 250 positive reviews. The team provides excellent support, making the platform totally worth the investment. ### 4. Affordable Feedback Tool with Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa Y. **Reviewed Date:** November 20, 2025 **What do you like best about AskNicely?** I love how affordable AskNicely is, which makes it a budget-friendly option without compromising on quality. The excellent customer service really stands out to me; it's comforting to know that help is readily available when needed. The AI chat features are a highlight as they streamline the process of gathering feedback, allowing us to easily obtain detailed insights from our customers. These features are invaluable as they dig deeper into customer satisfaction levels, providing detailed reasons behind their feedback. Additionally, the initial setup of AskNicely was straightforward and painless, thanks to the efficient assistance of our customer success manager. **What do you dislike about AskNicely?** I find the interface for creating surveys and finding the survey results quite complex. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to ensure customer satisfaction with our ingredient samples by getting detailed feedback efficiently with AI chat features. ### 5. User-Friendly Platform with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** marc W. **Reviewed Date:** October 15, 2025 **What do you like best about AskNicely?** I love how simple and easy it is to set up AskNicely, making the initial start smooth without complications. The support I receive, especially from Jason and the team, has been outstanding and consistent throughout our relationship. I also appreciate how AskNicely helps us understand and engage with our customers, ensuring they are highly involved. The dashboard is very helpful, and I enjoy receiving notifications on my phone and desktop, which allows me to quickly address any issues, keeping everything running smoothly. Natalie Brookes, our account manager, is fantastic in setting up meetings and providing continuous system improvement ideas, enhancing the overall experience. **What do you dislike about AskNicely?** The integration with Salesforce wasn't perfect, which affected our initial experience. Additionally, there is a need for continual training and improvement in how we use the system. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to understand customer feedback better, boosting engagement and sharing insights. The platform's simplicity and notifications help swiftly address customer issues effectively. ### 6. AskNicely Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about AskNicely?** AskNicely is super easy to use for those that get the survey. It is completely customizable with our logos and the surveys come back to us instantly once filled out. Customer service is always ready to help with any questions that we have (which tend to be a lot because we use this application every day). **What do you dislike about AskNicely?** Sometimes the back end is a little time consuming to set up specific work flows. At times I also wish that there was more customizable features for our users and dashboards to better suit the needs of our organization. **What problems is AskNicely solving and how is that benefiting you?** Helps us really find out what our members like and don't like. At times sometimes people don't know how to voice concerns, but we get a lot of feedback on things that we can improve that we don't always hear otherwise. ### 7. AskNicely - Great Software for Surveys, NPS, and Customer Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about AskNicely?** Still a great platform for NPS and customer feedback. It does what we want it to do so there is no need for us to change. **What do you dislike about AskNicely?** Our feedback is the platform has evolved well and we are content with using it. **What problems is AskNicely solving and how is that benefiting you?** Gathering intelligence about how our customers think of our services. ### 8. Quick implementation and excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany L. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about AskNicely?** I had a really great experience with implementing asknicely. We had specific instructions and while we have an ancient CRM we still have a very easy integration to the system. The system itself is very intuitive and easy to use. I was able to set up my surveys with the assistance of their fabulous customer support and have tweaked and modified them with their ongoing suggestions and support. I monitor the surveys every day, getting feeds directly to Teams, giving me ease of access and an instant notification for when my reviews come in. Honestly, couldn't have asked for a better experience or a better team to work with. **What do you dislike about AskNicely?** I haven't found anything, and I've had the software for nearly a year. Any time I have a question or support issue, I've been helped immediately. Issues are never showstoppers. Once was a hiccup with the teams integration (which has been solid since my initial issue) and another was just making sure I had set something up correctly. **What problems is AskNicely solving and how is that benefiting you?** We are consulting and support, so we would close tickets and never know how the experience was for our clients unless they reached out to us directly. This gives us insight to help address the highs and the lows of our ticket responses now, and we're learning more about our customers in the process. We're also adjusting the way we work in relation to the feedback. It's been invaluable. ### 9. AskNicely services and experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about AskNicely?** I truly value the real-time visibility AskNicely provides into how we’re serving our customers. The platform’s forward-thinking approach to innovation continues to raise the bar in helping us better meet systemwide needs. One standout example is the seamless integration of Google review requests for promoters, which not only boosts our SEO but also connects the dots between customer feedback and local reputation management—maximizing our overall effectiveness. Equally important is the strength of our partnership. We’re fortunate to work with Breanne Singley, who has been exceptional. Her thoughtful, thorough, and detail-oriented support has made a measurable impact and helped elevate our approach across the board. **What do you dislike about AskNicely?** We’re extremely pleased with the support and ongoing innovation provided by AskNicely. **What problems is AskNicely solving and how is that benefiting you?** The most impactful solution AskNicely has delivered is streamlining our customer review process. Previously, the extra step required to leave a Google review after completing one on AskNicely created friction and limited our ability to fully capitalize on SEO opportunities. That challenge has now been resolved and tested—and in the locations piloting this improvement, we’ve seen an 80% increase in Google reviews. ### 10. Excellent Software to Monitor NPS and Team Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about AskNicely?** The onboarding support is excellent. They make sure AskNicely works the way you want it to and keep tweaking it until it does. Once it is set up it is easy to use and just runs by itself. It has a ton of features, many of which we don't utilize, but for larger businesses they would be very helpful. We use AskNicely daily although it is fully integrated into our software so it just does its thing and we get the weekly reports. **What do you dislike about AskNicely?** The cost. It is relatively expensive for our use case, but we also haven't found an out-of-the-box solution that is significantly less expensive. **What problems is AskNicely solving and how is that benefiting you?** It measures our NPS score and CSAT scores so we know what our clients/customers think of us. This is also a good proxy for how stressed the team is. As the adage goes what is measured improves. ### 11. Cohesive, Simplistic, Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Robert P. | Sales And Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about AskNicely?** NPS is extremely important in our industry of work. Our CSMs Nicole and Zandri have provided us with a great level of support. They regularly catch up with our business to understand areas within our NPS that need assistance and provide solutions to assist us in achieving our goals. In addition to the magnificient support, The ease of use to intergrate Asknicely into our CRM makes it easy for any business. It is literally a plug in system. The UI is easy on the eye and very easy to navigate around. I use Asknicely's console every day. **What do you dislike about AskNicely?** I would like to see more customisation in the console. **What problems is AskNicely solving and how is that benefiting you?** Customer response rate - We want to improve the % of engagement from our customers on the surveys which our CSMs have helped us improve. They review our current set up and provide suggestions based on AI analysed data. ### 12. A very unique and dynamic tool to collect customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about AskNicely?** I really like how easy AskNicely is to use and how dynamic it can be to fit the solution you are looking for. It calls out negative feedback right away so you can address it but also gives you the positive feedback as well, and keeps it fresh. Their customer service team is excellent as well. **What do you dislike about AskNicely?** I think the only downside I see so far is that customers might be less likely to respond to an email that doesn't come from a contact they know, so it's easier for them to breeze past it. Though, we can just let them know to expect it and ask them to complete it for us and see if that helps. **What problems is AskNicely solving and how is that benefiting you?** It's helping get a general pulse on how we are doing with our customers, which will show us how we can improve, which is a huge benefit so we can continue to do our best and meet our customers where they need us to be. ### 13. Easy to use software with a solid customer support team **Rating:** 4.5/5.0 stars **Reviewed by:** Rhiannon L. | Pricing and Customer administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about AskNicely?** The customer support team are fast to respond and able to help with my enquiries whilst I'm learning how to use the software. I also love the AI technology that they have implemented this year. **What do you dislike about AskNicely?** It can be difficult to identify why a survey hasn't been sent, i.e. what the error is. **What problems is AskNicely solving and how is that benefiting you?** The dynamic insights allow us to gain a deeper understanding of customer pain points, so that in turn we can use this to help solve problems within the business and provide our customers with better experiences. ### 14. Great Platform for CSAT - Reviews & More! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about AskNicely?** I’m thoroughly impressed with how efficiently and quickly new features are rolled out. Every time I’ve requested updates, the team has been incredibly responsive and proactive in delivering them. The live chat support is exceptionally helpful, and the response times from every representative I've interacted with have been consistently fast and professional. It's clear that customer satisfaction is a top priority for this company. This platform has been one of the easiest to use; everything is right at your fingertips and, so far, has been easily integrated into what I needed. **What do you dislike about AskNicely?** We recently gained access to the Reputation Management side of AskNicely, and while we've encountered a few features that require 3 to 5 extra clicks (which I’m sure they’re still refining), I’m impressed with the level of detail in the profile aspects. It's truly unmatched in my experience, and I’m confident the team is working diligently to perfect these features. **What problems is AskNicely solving and how is that benefiting you?** Improving our customer feedback following services provided. Managing online presence and reviews. ### 15. Very supported and valued with any thing from a small question to a need to meet. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about AskNicely?** I really like how fast I get a reply, i also feel like we are valued. Also, the fact that the support we receive is constant until the end of the support period is needed. The staff will go into the system to try things out and make sure we are up and running. Also, they will implement features for us. **What do you dislike about AskNicely?** It would be nice if we could see some of the features described in a bullet point (on how to do something). For example, creating a workflow. I made a small video to share with our staff so they can see step by step how to do this section step by step. **What problems is AskNicely solving and how is that benefiting you?** I am trying to set up a get more reviews workflow and it asks us to put a link to send the customer to leave a review. is there a way I can do it so the review is completed in AskNicely? fixed it by adding a feature to send customers to our review site. and much more ### 16. Great Service / Great Staff **Rating:** 4.5/5.0 stars **Reviewed by:** N. S. | Dir. Digital Media at Trivium, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about AskNicely?** The Ask Nicely implementation team helped us in getting started and running multiple feedback campaigns for our Accounting and Human Resources teams. Seeing feedback on their dashboard helped our leadership understand who to give kudos to and who needed some more training / help with their duties. Our company had some unique use cases for their product, so they helped us with biweekly meetings and monthly checkups to ensure that we weren't missing out on any of their feature set. **What do you dislike about AskNicely?** We weren't able to automate everything, so they helped us with creating manual playlists to use for our surveys. This was due to our multiple departments under a single domain with duplicate customer names / email addresses. **What problems is AskNicely solving and how is that benefiting you?** A dashboard of critical feedback or positive feedback. ### 17. Easy to understand, useful tools **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about AskNicely?** It's user friendly, gives you a good view of the metrics you manage. Great customer support **What do you dislike about AskNicely?** It should have a better way to create report. It should be more dynamic. **What problems is AskNicely solving and how is that benefiting you?** I collect project surveys in this tool. More specifically CSATs ### 18. The team spent lots of time with us to ensure we got the most out of the tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about AskNicely?** The support team and the account manager are great. Spent lots of time with us to ensure we got the most out of the tool. **What do you dislike about AskNicely?** Nothing I can think of. Good product, good team. **What problems is AskNicely solving and how is that benefiting you?** Getting feedback from our customers ## AskNicely Discussions - [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) - 1 comment, 1 upvote - [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) - 1 comment, 1 upvote - [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) - 1 comment, 1 upvote - [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) - 1 comment, 1 upvote - [Can I customise the survey?](https://www.g2.com/discussions/customisation) - 1 comment, 1 upvote - [View AskNicely pricing details and edition comparison](https://www.g2.com/products/asknicely/reviews?filters%5Bsentiment_snippet%5D=1595972&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A12%3A44+-0500&secure%5Bsession_id%5D=0dc1deeb-300e-414c-b819-ab6023096cc5&secure%5Btoken%5D=fda540fd22035e9969fcdbccd530ec9ef27d99e310007f7bc5054bce1794ce70&format=llm_user) ## AskNicely Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## AskNicely Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Additional Functionality** - AI Copilot - Email Alerts - Customer Segmentation - Multi-Campaign - Email Marketing - Customizable Reports - Social Advertising - Widgets - Reporting & Statistics - API - Generative AI - Campaign Segmentation - Email Templates - Search/Filter - Pre-Approved Content Library - Surveys & Feedback - Customer Advocacy - Data Import/Export - Social Promotion - Employee Advocacy - Activity Dashboard - Alerts/Notifications - Filtering - Real-Time Updates - Social Media Monitoring - Customizable Fields - Customizable Branding - Email Distribution - Nonprofit Advocacy - A/B Testing - Customizable Templates - Content Library - CRM - Gamification - Activity Tracking - Discount Management - Customer Engagement - Campaign Management - Incentive Management - Campaign Analytics - Engagement Tracking - Real-Time Analytics - Customer Accounts - Communication Management - Community Management - Rewards Management - Gift Card Management - Multi-Channel Marketing - User Management - Visual Analytics - Feedback Management - Social Engagement - Event Triggered Actions - Loyalty Program - Campaign Planning - Rewards Program - Advocate Management - Lead Capture - Referral Tracking - Reporting/Analytics - Promotions Management - Pipeline Management - Reference Request Automation - Reminders - Nomination Tracking - Task Scheduling - Calendar Management - Reference Usage Tracking - Audio References - For Sales/Marketing - Workflow Management - Configurable Workflow - Video References - Survey/Poll Management - Program Notices - Contact Management - Lead Management - Customer Activity Tracking - Customer Database - ROI Tracking - Lead Generation - Conversion Tracking - Referral Templates - For Customer Referrals - For Employee Referrals - Lead Engagement - Fraud Detection - Performance Metrics **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **System Management** - Security - System Monitoring - SSL Security - GPS **Mobile** - Mobile Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top AskNicely Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,554 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)