--- title: AskNicely Reviews meta_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1050 reviews by the users' company size, role or industry to find out how AskNicely works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1050 scale: '5' date_modified: '2026-08-14' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AskNicely Reviews **Vendor:** AskNicely **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,050 ## About AskNicely AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. ## AskNicely Pros & Cons **What users like:** - Users value the **ease of use** of AskNicely, praising its intuitive interface and straightforward functionality. (28 reviews) - Users commend AskNicely for its **excellent customer support** , providing timely assistance and solutions tailored to their needs. (18 reviews) - Users value the **direct and accessible client feedback** that enhances insights and coaching effectiveness with AskNicely. (13 reviews) - Users value the **exceptional support** from AskNicely, praising the team's responsiveness and dedication to customer satisfaction. (11 reviews) - Users find the **easy setup** of AskNicely straightforward and seamless, enhancing their overall experience with the platform. (9 reviews) - Users appreciate the **intuitive layout** of AskNicely, making it easy to navigate and access essential features. (9 reviews) - Customization (8 reviews) - Users value the **efficient feedback management** of AskNicely, enhancing client interactions and team performance significantly. (8 reviews) - Response Efficiency (8 reviews) - Customer Focus (7 reviews) **What users dislike:** - Users find **difficult reporting** in AskNicely slows down the process of accessing essential analytics and updates. (6 reviews) - Users find it frustrating to manage contact deletions, highlighting **survey limitations** that hinder streamlined communication with customers. (6 reviews) - Users express frustration with the **limited customization** options for workflows, surveys, and dashboard features in AskNicely. (5 reviews) - Users find the **manual processes** cumbersome, particularly when deleting contacts and relying on Excel for reporting. (3 reviews) - Users feel that **improvement is needed** in shout out functionality and Salesforce integration for a better experience. (2 reviews) - Users face **integration issues** with Salesforce and MS Teams, impacting initial experiences and usability of the platform. (2 reviews) - Users find the **layout issues** of AskNicely challenging, affecting navigation and overall usability of the reports. (2 reviews) - Missing Features (2 reviews) - Response Delays (2 reviews) - Scoring System Issues (2 reviews) ## AskNicely Reviews ### 1. Empowers Honest Feedback, Needs Better Shout-Out Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | District Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about AskNicely?** I like the quick response from AskNicely, which allows customers to be honest and truly express how they feel about our service. The format makes it easy for them to fill out, without worrying about hurting someone's feelings. It's easy to understand and navigate, making the setup extremely easy. Also, Aston Ashley has been a tremendous help. **What do you dislike about AskNicely?** I find the app could be improved when it comes to sending shout outs. I wish it was a little simpler to send shout outs to different departments or service technicians once a customer fills out a survey with a great rating. It would be nice if we could just select the person or department and send it out directly. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to identify problems with our service. It ensures prompt communication and allows customers to honestly express satisfaction or issues without feeling bad. They can speak truthfully and write their feedback, helping us maintain or improve service quality. ### 2. Deep Analytics with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Christos N. **Reviewed Date:** February 05, 2026 **What do you like best about AskNicely?** I like how in-depth the data analytics can go and how thoroughly the system analyzes feedback. The data breakdowns can be as specified as I want them to be and have been very helpful in determining what to focus on. AskNicely allows us to see how each location is doing in comparison, as well as an analysis of our team members to identify areas needing more attention. The setup was fully supported by AskNicely representatives to make it go by as quickly and efficiently as possible. AskNicely also had the extra tools and data points needed to gain deeper and clearer insights into our company. **What do you dislike about AskNicely?** I think AskNicely does have a few technical bugs here and there that can disrupt data analysis, but nothing detrimental. Sometimes data will duplicate or go missing due to patient error or systematic error, but this does not happen frequently. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps identify key issues and weaknesses, allowing detailed analytics and feedback analysis. It provides insights into operational performance across locations, helping us focus on areas needing attention. ### 3. Seamless Surveys with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Hanna O. | Customer Success Manager **Reviewed Date:** February 04, 2026 **What do you like best about AskNicely?** I am using AskNicely for surveying my customers, and it's simple to use and requires low effort for responses. Their AI automatic responses are very helpful. It's easy to analyze and act on. They have a great support team who are always there for you to help. The initial setup was pretty easy, and their onboarding team was very supportive. **What do you dislike about AskNicely?** I find that the ability to attach screenshots to the messages would be a great option. When customers share feedback and include screenshots for better context, I can't currently review them easily. This makes it harder to fully understand the issue or the situation they are describing. In addition, when I reply to customers to explain that a requested feature is already available, it would be helpful to attach a screenshot showing where and how they can find it. That would make the responses clearer. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps me track customer satisfaction, measure service quality, and get feedback on priorities. It's simple to use, requires low effort for responses, and is easy to analyze. Their AI automatic responses and supportive team are also beneficial. ### 4. Empowers Client Feedback with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Hayley H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about AskNicely?** I like that AskNicely is sent directly to clients at random, and it's very easy for them to read and follow. There's also an option for clients to leave a free text comment, which is great because it allows them to express themselves in their own words. It's also tailored to suit people with a disability, giving clients choice and control, allowing them more options to speak up. Additionally, the initial setup of AskNicely was very easy. **What do you dislike about AskNicely?** nothing **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to receive client feedback on our services, ensuring clients feel heard and supported. It offers direct, random feedback requests with options for free text comments, tailoring it for individuals with disabilities and making it easy for clients to express themselves. ### 5. Unparalleled Client Feedback Solution with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine D. | Computer Lab Monitor, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about AskNicely?** I use AskNicely to effortlessly gather feedback and Google reviews from our clients, which has resulted in over 250 positive reviews in just the past year. The platform is incredibly easy to manage and use within our firm, making it the easiest platform I handle. The team at AskNicely is exceptional to work with—they truly go above and beyond to ensure our training and comfort with the platform, demonstrating kindness, genuineness, and a wonderful approach to client relations. The initial setup of AskNicely was very straightforward, with comprehensive support throughout the onboarding process, making it seamless and easy. I appreciate how AskNicely integrates with our CRM, Filevine, adding further value to our workflow. Opting for AskNicely was an excellent choice, as it proved to be a worthwhile investment and more. Their customer service and user-friendly interface make it unmatched, scoring an enthusiastic 1000 on a recommendation scale from 1 to 10. **What do you dislike about AskNicely?** Genuinely nothing - trust me I would put something here or bring it to their attention if I think there was something to improve. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to collect feedback and automate Google reviews, saving time and boosting client engagement. It's simple to manage and has led to over 250 positive reviews. The team provides excellent support, making the platform totally worth the investment. ### 6. Effortlessly Pinpoints Improvement Areas **Rating:** 5.0/5.0 stars **Reviewed by:** Laquita H. **Reviewed Date:** December 16, 2025 **What do you like best about AskNicely?** I like how AskNicely is user-friendly and offers AI-generated questions, which means we don't have to think of questions on our own. We can simply input our focus areas and the questions are auto-generated for us. I find it valuable that we can pin-point areas of improvement at each location. I also appreciate that it’s a better platform than what we used before, allowing us to reach more customers. The initial setup was easy because it was set up for us. **What do you dislike about AskNicely?** When you receive a detractor response, a comment should be required. It's important to identify why someone has a rating they did. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to pinpoint areas of improvement at each location and love the AI-generated questions that eliminate the need to create them ourselves. It’s a better platform to reach more customers. ### 7. Affordable Feedback Tool with Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa Y. **Reviewed Date:** November 20, 2025 **What do you like best about AskNicely?** I love how affordable AskNicely is, which makes it a budget-friendly option without compromising on quality. The excellent customer service really stands out to me; it's comforting to know that help is readily available when needed. The AI chat features are a highlight as they streamline the process of gathering feedback, allowing us to easily obtain detailed insights from our customers. These features are invaluable as they dig deeper into customer satisfaction levels, providing detailed reasons behind their feedback. Additionally, the initial setup of AskNicely was straightforward and painless, thanks to the efficient assistance of our customer success manager. **What do you dislike about AskNicely?** I find the interface for creating surveys and finding the survey results quite complex. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to ensure customer satisfaction with our ingredient samples by getting detailed feedback efficiently with AI chat features. ### 8. User-Friendly Platform with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** marc W. **Reviewed Date:** October 15, 2025 **What do you like best about AskNicely?** I love how simple and easy it is to set up AskNicely, making the initial start smooth without complications. The support I receive, especially from Jason and the team, has been outstanding and consistent throughout our relationship. I also appreciate how AskNicely helps us understand and engage with our customers, ensuring they are highly involved. The dashboard is very helpful, and I enjoy receiving notifications on my phone and desktop, which allows me to quickly address any issues, keeping everything running smoothly. Natalie Brookes, our account manager, is fantastic in setting up meetings and providing continuous system improvement ideas, enhancing the overall experience. **What do you dislike about AskNicely?** The integration with Salesforce wasn't perfect, which affected our initial experience. Additionally, there is a need for continual training and improvement in how we use the system. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to understand customer feedback better, boosting engagement and sharing insights. The platform's simplicity and notifications help swiftly address customer issues effectively. ### 9. Ask Nicely is fantastic for NPS! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle T. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about AskNicely?** Ask Nicely was so easy to get set up for our Customer Excellence team. They had our data and the survey was ready quick. Our contact has been so helpful through the process. **What do you dislike about AskNicely?** Nothing. It fits the needs of our company. **What problems is AskNicely solving and how is that benefiting you?** We wanted to hear from our customers and continue to apply that to our internal metrics for NPS. This system when tied to our contacts is sending out survey's every 6 months. ## AskNicely Discussions - [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) - 1 comment, 1 upvote - [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) - 1 comment, 1 upvote - [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) - 1 comment, 1 upvote - [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) - 1 comment, 1 upvote - [Can I customise the survey?](https://www.g2.com/discussions/customisation) - 1 comment, 1 upvote - [View AskNicely pricing details and edition comparison](https://www.g2.com/products/asknicely/reviews?filters%5Bsentiment_snippet%5D=1595472&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+16%3A43%3A03+-0500&secure%5Bsession_id%5D=6fea46b4-e8ea-4f5b-b71c-c60fc5506386&secure%5Btoken%5D=f1623d87c273c5c25b270b91ff1b2ef7960595c4359e538b5f0b27c48852889d&format=llm_user) ## AskNicely Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## AskNicely Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Additional Functionality** - AI Copilot - Email Alerts - Customer Segmentation - Multi-Campaign - Email Marketing - Customizable Reports - Social Advertising - Widgets - Reporting & Statistics - API - Generative AI - Campaign Segmentation - Email Templates - Search/Filter - Pre-Approved Content Library - Surveys & Feedback - Customer Advocacy - Data Import/Export - Social Promotion - Employee Advocacy - Activity Dashboard - Alerts/Notifications - Filtering - Real-Time Updates - Social Media Monitoring - Customizable Fields - Customizable Branding - Email Distribution - Nonprofit Advocacy - A/B Testing - Customizable Templates - Content Library - CRM - Gamification - Activity Tracking - Discount Management - Customer Engagement - Campaign Management - Incentive Management - Campaign Analytics - Engagement Tracking - Real-Time Analytics - Customer Accounts - Communication Management - Community Management - Rewards Management - Gift Card Management - Multi-Channel Marketing - User Management - Visual Analytics - Feedback Management - Social Engagement - Event Triggered Actions - Loyalty Program - Campaign Planning - Rewards Program - Advocate Management - Lead Capture - Referral Tracking - Reporting/Analytics - Promotions Management - Pipeline Management - Reference Request Automation - Reminders - Nomination Tracking - Task Scheduling - Calendar Management - Reference Usage Tracking - Audio References - For Sales/Marketing - Workflow Management - Configurable Workflow - Video References - Survey/Poll Management - Program Notices - Contact Management - Lead Management - Customer Activity Tracking - Customer Database - ROI Tracking - Lead Generation - Conversion Tracking - Referral Templates - For Customer Referrals - For Employee Referrals - Lead Engagement - Fraud Detection - Performance Metrics **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **System Management** - Security - System Monitoring - SSL Security - GPS **Mobile** - Mobile Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top AskNicely Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,554 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)