# Best Consumer Video Feedback Software *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Consumer video feedback software, also known as video survey software, allows organizations to capture, analyze, and share video responses from consumers. These tools help businesses conduct market research or solicit feedback from their customers with the intention of gathering deeper, more nuanced insights than text-based feedback can provide. Researchers, marketing teams, advertisers, and product managers use consumer video feedback software to gather qualitative, actionable data that can be used to inform business decisions regarding brand strategy, marketing campaigns, customer experience (CX), product design, and in-store innovation. Consumer video feedback software is closely related to [user research software](https://www.g2.com/categories/user-research) and [survey software](https://www.g2.com/categories/survey). While there is some overlap between these categories, consumer video feedback solutions focus on collecting, managing, and analyzing video insights specifically rather than text-based, quantitative feedback. Video-based feedback, on the other hand, enables respondents to provide candid, off-the-cuff answers to open-ended questions, allowing for more contextual and emotionally engaging qualitative insights. To qualify for inclusion in the Consumer Video Feedback category, a product must: - Facilitate the targeting of current customers for video feedback, or source video feedback from an outside audience - Allow respondents to record video feedback using their desktop or mobile phone - Offer video analysis features such as human or computer transcription, keyword analysis, or sentiment scoring - Provide features that help users manage, sort, tag, analyze, and share individual video responses with customers or stakeholders ## Top Consumer Video Feedback Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [UserTesting](https://www.g2.com/products/usertesting/reviews) | 4.4/5.0 (734 reviews) | Same-day video feedback with recruited panels | "[UserTesting Makes Gathering Genuine Feedback Fast and Simple](https://www.g2.com/survey_responses/usertesting-review-12927269)" | | 2 | [Discuss](https://www.g2.com/products/discuss/reviews) | 4.7/5.0 (256 reviews) | Moderated consumer video research with backroom analysis | "[Fantastic Customer Service and Intuitive Platform](https://www.g2.com/survey_responses/discuss-review-13022190)" | | 3 | [Dscout](https://www.g2.com/products/dscout/reviews) | 4.5/5.0 (183 reviews) | In-context video feedback with diary studies | "[Flexible Study Methodologies and Participant Recruitment Options](https://www.g2.com/survey_responses/dscout-review-13119695)" | | 4 | [Respondent](https://www.g2.com/products/respondent/reviews) | 4.6/5.0 (382 reviews) | Qualified-participant recruitment for video research studies | "[High-Quality Respondents, Fast Data Delivery, and Easy Onboarding](https://www.g2.com/survey_responses/respondent-review-12863963)" | | 5 | [VideoAsk (by Typeform)](https://www.g2.com/products/videoask-by-typeform/reviews) | 4.5/5.0 (14 reviews) | Asynchronous video feedback collection and funneling | "[Great for multiple use cases in an EdTech startup](https://www.g2.com/survey_responses/videoask-by-typeform-review-9445746)" | | 6 | [Userback](https://www.g2.com/products/userback/reviews) | 4.7/5.0 (279 reviews) | In-app video feedback with annotated bug context | "[Userback Keeps Client Feedback Organized with Easy Setup and Handy Integrations](https://www.g2.com/survey_responses/userback-review-12823497)" | | 7 | [Askable](https://www.g2.com/products/askable/reviews) | 4.6/5.0 (46 reviews) | End-to-end participant recruitment with video insights | "[Effortless Setup and Quick Results with Askable](https://www.g2.com/survey_responses/askable-review-11624543)" | | 8 | [HeyMarvin](https://www.g2.com/products/heymarvin/reviews) | 4.8/5.0 (126 reviews) | AI-powered video interview synthesis and repository | "[A Huge Time-Saver: Powerful Conversational AI and Intuitive Tagging](https://www.g2.com/survey_responses/heymarvin-review-12917879)" | | 9 | [Userfeel](https://www.g2.com/products/userfeel/reviews) | 4.5/5.0 (94 reviews) | Pay-as-you-go unmoderated usability video testing | "[Excellent tool for observing user interactions, identifying pain points, and collecting feedback.](https://www.g2.com/survey_responses/userfeel-review-11693781)" | | 10 | [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) | 4.5/5.0 (167 reviews) | Video interview synthesis with taggable highlight reels | "[Dovetail Centralizes Research with Intuitive, AI-Powered Collaboration](https://www.g2.com/survey_responses/dovetail-review-12911093)" | ## G2 Grid® for Consumer Video Feedback Software ![G2 Grid® for Consumer Video Feedback Software plotting products by satisfaction and market presence](https://www.g2.com/categories/consumer-video-feedback/grids.png?focus%5B%5D=8363&focus%5B%5D=51093&focus%5B%5D=52865&focus%5B%5D=46145&focus%5B%5D=115920&focus%5B%5D=18969&focus%5B%5D=138080&focus%5B%5D=1177329) Highlighted products: UserTesting, Discuss, Dscout, Respondent, VideoAsk (by Typeform), Userback, Askable, and HeyMarvin. Underlying data: [Grid® JSON](https://www.g2.com/categories/consumer-video-feedback/grids.json?focus%5B%5D=usertesting&focus%5B%5D=discuss&focus%5B%5D=dscout&focus%5B%5D=respondent&focus%5B%5D=videoask-by-typeform&focus%5B%5D=userback&focus%5B%5D=askable&focus%5B%5D=heymarvin) ## How Many Consumer Video Feedback Software Products Does G2 Track? **Total Products under this Category:** 61 ### Category Stats (Jul 2026) - **Average Rating**: 4.54/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month *Last updated: July 18, 2026* ## How Does G2 Rank Consumer Video Feedback Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 3,500+ Authentic Reviews - 61+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Consumer Video Feedback Software Is Best for Your Use Case? - **Leader:** [UserTesting](https://www.g2.com/products/usertesting/reviews) - **Highest Performer:** [Userback](https://www.g2.com/products/userback/reviews) - **Easiest to Use:** [Discuss](https://www.g2.com/products/discuss/reviews) - **Top Trending:** [HeyMarvin](https://www.g2.com/products/heymarvin/reviews) - **Best Free Software:** [UserTesting](https://www.g2.com/products/usertesting/reviews) --- **Sponsored** ### Conveo Conveo is a cutting-edge qualitative research platform that leverages artificial intelligence to provide users with scalable insights. Designed for research, user experience (UX), and insights teams, Conveo transforms the traditional qualitative research process by offering an always-on AI interviewer that can operate across various markets, languages, and demographic segments. This innovative approach allows organizations to gather deep insights in a matter of days rather than weeks, streamlining the research process and enhancing decision-making capabilities. Targeted at professionals involved in product launches, concept refinement, and behavioral exploration, Conveo caters to a diverse range of users, from solo researchers to large enterprise insight teams. The platform is particularly beneficial for those who require quick access to qualitative data without sacrificing depth or quality. By facilitating dynamic, real-time conversations that adapt to the respondent's input, Conveo ensures that interviews feel natural and engaging, eliminating the constraints of traditional scripted formats. One of the standout features of Conveo is its global reach, enabling users to conduct multilingual and asynchronous interviews without the logistical challenges typically associated with scheduling and moderation. This capability allows teams to gather insights from a broader audience, enhancing the richness of the data collected. Additionally, Conveo's multimodal analysis engine goes beyond simple transcription, automatically interpreting tone, facial expressions, and emotional nuances, providing a more comprehensive understanding of respondent feedback. The platform also features auto-summarized dashboards that convert raw interview data into structured insights, including themes, quotes, clips, and charts, all without the need for manual synthesis. This functionality not only saves time but also produces board-ready insights that are easily digestible for stakeholders. Furthermore, the Ask-Anything Repository allows users to search through past research effortlessly, enabling teams to retrieve relevant insights quickly and effectively, thereby acting as a collective memory for qualitative research. Conveo is built to support modern research teams, offering flexibility for both quick studies and extensive global research projects. Users can either start from scratch or utilize the AI Designer to create methodologically sound discussion guides in minutes. Trusted by leading organizations such as Unilever, General Mills, Instacart, and AB InBev, Conveo stands out not just for its automation capabilities, but for the strategic time it frees up for teams to focus on higher-level analysis and insights. For those looking to elevate their qualitative research efforts and achieve scalable insights, Conveo presents a compelling solution. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2048&secure%5Bchosen_at%5D=2026-07-18T15%3A09%3A26Z&secure%5Bdisplayable_resource_id%5D=2048&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2048&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1459085&secure%5Bresource_id%5D=2048&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconsumer-video-feedback%3Fopen_modal_url%3D%252Fproducts%252Faskable%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fconsumer-video-feedback%2526source%253Dcategory&secure%5Btoken%5D=c0a8422c385b35ad3ddad0ee9152a4b62a1a7d9e6ca207bbffd28af8d8e6e813&secure%5Burl%5D=https%3A%2F%2Fconveo.ai%2Fbook-a-demo%3Futm_source%3Dg2%26utm_medium%3Dreferral%26utm_campaign%3Dreferral-g2-sponsored-jun26&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Consumer Video Feedback Software Products in 2026? ### 1. [UserTesting](https://www.g2.com/products/usertesting/reviews) UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs. **Average Rating:** 4.4/5.0 **Total Reviews:** 734 **How Do G2 Users Rate UserTesting?** - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Invitation:** 8.0/10 (Category avg: 8.4/10) - **Survey Link:** 8.4/10 (Category avg: 8.7/10) - **Media Library:** 7.7/10 (Category avg: 8.6/10) **Who Is the Company Behind UserTesting?** - **Seller:** [UserTesting](https://www.g2.com/sellers/usertesting) - **Company Website:** https://www.usertesting.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @usertesting (42,832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/564709/ (1,876 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** UX Researcher, Product Designer - **Top Industries:** Computer Software, Financial Services - **Company Size:** 41% Enterprise, 37% Mid-Market #### What Are UserTesting's Pros and Cons? **Pros:** - Ease of Use (86 reviews) - Helpful (64 reviews) - Time-saving (45 reviews) - Customer Support (36 reviews) - Features (33 reviews) **Cons:** - Testing Difficulties (28 reviews) - Missing Features (26 reviews) - Survey Issues (22 reviews) - Expensive (19 reviews) - Limited Functionality (19 reviews) ### What Do G2 Reviewers Say About UserTesting? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of UserTesting, enabling quick feedback and efficient testing processes. - Users appreciate the **valuable insights** from UserTesting, aiding in effective understanding of consumer sentiment and feedback. - Users appreciate the **time-saving feedback** from UserTesting, enabling swift decisions based on real user interactions. - Users value the **helpful and responsive customer support** of UserTesting, enhancing their testing experience significantly. - Users value the **insightful feedback features** of UserTesting, enhancing their understanding of consumer sentiment effectively. **Cons:** - Users experience **testing difficulties** due to limited question logic, participant quality, and technical issues impacting effectiveness. - Users note the **missing features** in UserTesting, particularly regarding text formatting and survey navigation, affecting usability. - Users report **survey issues** including long response times, participant quality concerns, and challenges in sharing findings. - Users criticize UserTesting for being **expensive** , especially given the inconsistent quality of participants and support issues. - Users find that the **limited functionality** of UserTesting, including inconsistent features and analysis, hampers their overall experience. #### What Are Recent G2 Reviews of UserTesting? **"[UserTesting Makes Gathering Genuine Feedback Fast and Simple](https://www.g2.com/survey_responses/usertesting-review-12927269)"** **Rating:** 4.5/5.0 stars *— Sambit Kumar B.* [Read full review](https://www.g2.com/survey_responses/usertesting-review-12927269) --- **"[Quick Access to Real Users with an Intuitive Dashboard and Rich Video Insights](https://www.g2.com/survey_responses/usertesting-review-12946786)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/usertesting-review-12946786) --- #### What Are G2 Users Discussing About UserTesting? - [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) - 1 comment - [What is UserZoom used for?](https://www.g2.com/discussions/what-is-userzoom-used-for) - [What are the three types of user testing?](https://www.g2.com/discussions/what-are-the-three-types-of-user-testing) - [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) - 2 comments - [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) - 1 comment, 1 upvote ### 2. [Discuss](https://www.g2.com/products/discuss/reviews) Discuss is the leading end-to-end qualitative research platform for in-depth market insights, helping teams capture real-time customer and user experience feedback at scale. The best of both worlds : Blend human-led and AI-led market insights in one platform For teams who want the best of both worlds, easily move from an AI-led approach for quick-turn insights to a human-led approach for deeper, more nuanced understanding, or a blend of both—all within a single platform. Our all-in-one market insights platform, complete with advanced AI Agents and coupled with key services, enables organizations to collect, analyze, and share in-depth feedback from audiences around the globe. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss delivers in-depth insights in real time and brings human connection back to the heart of every decision. As a pioneering leader in the qualitative market research space, our platform is the choice of global brands and agencies, including 3M, Jägermeister, Mastercard, HelloFresh, Imperial Brands, Ipsos, and Buzzback,, enabling them to make more informed decisions faster than ever before. Our unique capabilities drive value across a variety of product development, marketing and advertising, and customer closeness programs, creating a new, better way for any team to hear the real voices, see the real emotions, and create real connections with their audiences around the globe. - Do in-depth research: Via our human-led, self-paced, uploaded, or AI-led research capabilities. - Analyze findings: Surface themes, quotes, sentiment charts, and create highlight reels. - AI Agents across the research lifecyle: From finding the right audiences to conducting interviews to delivering insights. - Unlimited insight model for more insights, your way: Get unlimited access to have in-depth conversations alongside comprehensive tools and services that help you ask the right questions and get the right answers, every time. At Discuss, we believe trust is your compass on the path to growth and great decisions. We help organizations shatter assumptions—so they can build deeper understanding and loyalty. Because when you truly listen, you don’t just build better products, campaigns, and solutions, you build stronger relationships that lead to lasting impact and growth. See what true human understanding can do for your business at www.discuss.io. **Average Rating:** 4.7/5.0 **Total Reviews:** 256 **How Do G2 Users Rate Discuss?** - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Invitation:** 8.1/10 (Category avg: 8.4/10) - **Survey Link:** 9.0/10 (Category avg: 8.7/10) - **Media Library:** 8.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Discuss?** - **Seller:** [Discuss.io](https://www.g2.com/sellers/discuss-io) - **Company Website:** https://www.discuss.io/ - **Year Founded:** 2012 - **HQ Location:** Seattle, Washington - **Twitter:** @discuss_io (3,413 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/discuss-io (305 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Owner - **Top Industries:** Market Research, Consumer Goods - **Company Size:** 44% Small-Business, 27% Enterprise #### What Are Discuss's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Customer Support (46 reviews) - Features (24 reviews) - User Interface (22 reviews) - Setup Ease (19 reviews) **Cons:** - Technical Issues (10 reviews) - Navigation Difficulty (9 reviews) - Not User-Friendly (8 reviews) - UX Improvement (8 reviews) - Poor Usability (7 reviews) ### What Do G2 Reviewers Say About Discuss? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Discuss invaluable, with intuitive navigation and seamless session management. - Users praise Discuss for its **excellent real-time session support** , ensuring smooth and reliable qualitative research experiences. - Users value the **rich feature set** of Discuss, enhancing efficiency in global qualitative research and collaboration. - Users appreciate the **user-friendly interface** of Discuss, making it accessible for everyone involved in research. - Users find the **setup ease** of Discuss exceptional, making it a hassle-free experience for smooth transitions. **Cons:** - Users occasionally face **technical issues** with Discuss, including connectivity problems and audio/video lag during sessions. - Users find the **navigation difficult** and the interface cluttered, complicating the overall experience during interviews. - Users find the **user-unfriendly design** of Discuss complicates scheduling and collaboration, leading to frustrations and inefficiencies. - Users find the **user interface confusing** , complicating navigation and making project setup feel unnecessarily convoluted. - Users find the **usability poor** , describing the interface as confusing and navigation overwhelming during interviews. #### What Are Recent G2 Reviews of Discuss? **"[Remote Interviews Made Easy with Discuss, but Mind the Occasional Call Drop](https://www.g2.com/survey_responses/discuss-review-10491999)"** **Rating:** 4.5/5.0 stars *— Fred B.* [Read full review](https://www.g2.com/survey_responses/discuss-review-10491999) --- **"[Fantastic Customer Service and Intuitive Platform](https://www.g2.com/survey_responses/discuss-review-13022190)"** **Rating:** 4.5/5.0 stars *— Annalisa M.* [Read full review](https://www.g2.com/survey_responses/discuss-review-13022190) --- #### What Are G2 Users Discussing About Discuss? - [What is Discuss used for?](https://www.g2.com/discussions/what-is-discuss-used-for) - 1 comment ### 3. [Dscout](https://www.g2.com/products/dscout/reviews) Dscout is an AI-powered Research Platform for capturing in-the-moment insights from high-quality participants. The world’s largest brands use Dscout to test ideas, iterate quickly, collaborate, and build confidently. Dscout helps brand and product teams conduct multi-method research like: -usability testing -concept testing -interviews -field studies -diary studies -surveys -intercepts -card sorting -and more Dscout is well-known for -High-quality participants with ID and video verification, plus access to 3 million participants via Partner Panels -A built-in Private Panel management tool (CRM) -Seamlessly supporting multiple research methods in one study, including multi-activity (Diary) studies -An extremely high level of service and support for all pricing tiers, with custom project support available via the special services team -Useful AI Agents for planning, moderating, and analyzing research -Enterprise-grade privacy and security Dscout is mainly used by User Experience Researchers (UXRs), Product Designers, Product Managers, Market Researchers, Website Teams, E-commerce specialists, Consumer Insights, and Customer Experience Teams at Enterprise and Mid-market orgs. Some common use cases are: -competitive and market research -continuous discovery and iteration -discovery research -GenAI testing -personas and segmentation -prototyping and product design -testing and validation AI features are woven throughout the Dscout platform to users work faster, follow best practices, and uncover hidden patterns and insights. Users can choose which AI features they wish to use. All AI content is labelled, editable, and references sources when possible. **Average Rating:** 4.5/5.0 **Total Reviews:** 183 **How Do G2 Users Rate Dscout?** - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Invitation:** 7.8/10 (Category avg: 8.4/10) - **Survey Link:** 8.5/10 (Category avg: 8.7/10) - **Media Library:** 8.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Dscout?** - **Seller:** [Dscout](https://www.g2.com/sellers/dscout) - **Company Website:** https://dscout.com - **Year Founded:** 2011 - **HQ Location:** Chicago, IL - **LinkedIn® Page:** https://www.linkedin.com/company/2438748/ (304 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** UX Researcher, Senior UX Researcher - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 58% Enterprise, 23% Mid-Market #### What Are Dscout's Pros and Cons? **Pros:** - Ease of Use (77 reviews) - Customer Support (60 reviews) - Features (44 reviews) - Helpful (28 reviews) - Participant Engagement (25 reviews) **Cons:** - Missing Features (26 reviews) - Participant Management (19 reviews) - Feature Limitations (18 reviews) - Complex Usability (15 reviews) - Limited Analysis Capabilities (15 reviews) ### What Do G2 Reviewers Say About Dscout? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Dscout, enabling quick setup and swift participant responses for research. - Users praise Dscout's **helpful customer support** , consistently delivering timely responses and effective solutions to inquiries. - Users value the **intuitive usability and time-saving features** of Dscout, appreciating its ease in recruitment and study setup. - Users find the **support team extremely helpful** , providing excellent assistance and empowering teams to conduct research faster. - Users appreciate the **great participant engagement** in Dscout, enabling effective communication and seamless interactions throughout the process. **Cons:** - Users find a lack of **essential features** in Dscout, requesting improvements in randomization and functionality. - Many users note the **limitations in participant quality** and diversity, impacting study results and survey effectiveness. - Users find **feature limitations** in Dscout, noting issues with analysis tools and cumbersome export processes. - Users express frustration with the **complex usability** of Dscout, finding navigation and task management challenging. - Users find the **limited analysis capabilities** of Dscout frustrating, hindering effective video insights and data interpretation. #### What Are Recent G2 Reviews of Dscout? **"[Flexible Study Methodologies and Participant Recruitment Options](https://www.g2.com/survey_responses/dscout-review-13119695)"** **Rating:** 4.5/5.0 stars *— Verified User in Design* [Read full review](https://www.g2.com/survey_responses/dscout-review-13119695) --- **"[Easy Setup for Versatile Studies, Including Live Sessions](https://www.g2.com/survey_responses/dscout-review-13119704)"** **Rating:** 4.5/5.0 stars *— Verified User in Design* [Read full review](https://www.g2.com/survey_responses/dscout-review-13119704) --- #### What Are G2 Users Discussing About Dscout? - [Is dscout mobile only?](https://www.g2.com/discussions/is-dscout-mobile-only) - 1 comment - [How does dscout app work?](https://www.g2.com/discussions/how-does-dscout-app-work) - 1 comment - [What is the dscout app?](https://www.g2.com/discussions/what-is-the-dscout-app) - 1 comment - [What does dscout do with your information?](https://www.g2.com/discussions/what-does-dscout-do-with-your-information) - 1 comment, 1 upvote ### 4. [Respondent](https://www.g2.com/products/respondent/reviews) A real-time marketplace for sourcing and scheduling research interviews with anyone, anywhere in the world. A powerful way for conducting sales research, competitive research, identifying problems, identifying needs, reaching product market fit, getting ahead of the pack. **Average Rating:** 4.6/5.0 **Total Reviews:** 382 **How Do G2 Users Rate Respondent?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Invitation:** 8.7/10 (Category avg: 8.4/10) - **Survey Link:** 9.0/10 (Category avg: 8.7/10) - **Media Library:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Respondent?** - **Seller:** [Respondent Inc.](https://www.g2.com/sellers/respondent-inc) - **Year Founded:** 2016 - **HQ Location:** Brooklyn, US - **Twitter:** @respondent_io (777 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10643189/ (250 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Teacher - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Small-Business, 22% Mid-Market #### What Are Respondent's Pros and Cons? **Pros:** - Opportunities (20 reviews) - Ease of Use (19 reviews) - Helpful (15 reviews) - Income Generation (14 reviews) - Setup Ease (13 reviews) **Cons:** - Limited Options (9 reviews) - Survey Issues (7 reviews) - Slow Processes (6 reviews) - Compensation Issues (5 reviews) - Expensive (5 reviews) ### What Do G2 Reviewers Say About Respondent? *AI-generated summary from verified user reviews* **Pros:** - Users value the **abundance of high-paying opportunities** available on Respondent, allowing easy access to tailored research studies. - Users appreciate the **ease of use** of Respondent, enjoying its clear interface and reliable functionality. - Users appreciate the **ease of access and relevance** of Respondent, enhancing their research efficiency and collaboration. - Users value the **income generation opportunities** with Respondent, finding frequent high-paying research studies available. - Users find Respondent's **setup ease** to be simple and efficient, enhancing the overall research experience. **Cons:** - Users are frustrated by the **limited participant options** on Respondent, hindering their ability to engage effectively. - Users face **survey issues** like regional restrictions and unclear qualification processes, complicating participation and reliability. - Users often face **slow processes** with payment and support, leading to delays and frustration during their experience. - Users express concerns about **slow payment processing** and feeling undercompensated for their time and effort. - Users find the **costs of Respondent prohibitive** for small teams, suggesting a need for more flexible pricing options. #### What Are Recent G2 Reviews of Respondent? **"[High-Quality Respondents, Fast Data Delivery, and Easy Onboarding](https://www.g2.com/survey_responses/respondent-review-12863963)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/respondent-review-12863963) --- **"[Reliable Platform for High-Quality User Research Opportunities](https://www.g2.com/survey_responses/respondent-review-11282741)"** **Rating:** 5.0/5.0 stars *— LOKESH G.* [Read full review](https://www.g2.com/survey_responses/respondent-review-11282741) --- #### What Are G2 Users Discussing About Respondent? - [What is Respondent used for?](https://www.g2.com/discussions/what-is-respondent-used-for) - 3 comments - [What are the features of a survey?](https://www.g2.com/discussions/respondent-what-are-the-features-of-a-survey) - [What is respondent website?](https://www.g2.com/discussions/what-is-respondent-website) - 2 comments - [Is respondent legit?](https://www.g2.com/discussions/is-respondent-legit) - 8 comments, 5 upvotes - [What is a respondent?](https://www.g2.com/discussions/what-is-a-respondent) - 3 comments, 1 upvote ### 5. [VideoAsk (by Typeform)](https://www.g2.com/products/videoask-by-typeform/reviews) VideoAsk helps businesses have meaningful interactions by embracing the proximity of video. **Average Rating:** 4.5/5.0 **Total Reviews:** 14 **How Do G2 Users Rate VideoAsk (by Typeform)?** - **Ease of Use:** 9.0/10 (Category avg: 8.9/10) - **Invitation:** 8.3/10 (Category avg: 8.4/10) - **Survey Link:** 8.3/10 (Category avg: 8.7/10) - **Media Library:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind VideoAsk (by Typeform)?** - **Seller:** [Typeform](https://www.g2.com/sellers/typeform) - **Year Founded:** 2012 - **HQ Location:** Barcelona - **Twitter:** @typeform (28,375 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3226972/ (882 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Education Management - **Company Size:** 79% Small-Business, 21% Mid-Market #### What Are Recent G2 Reviews of VideoAsk (by Typeform)? **"[Great for multiple use cases in an EdTech startup](https://www.g2.com/survey_responses/videoask-by-typeform-review-9445746)"** **Rating:** 5.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/videoask-by-typeform-review-9445746) --- **"[Fantastic Value and Easy Setup for Video Testimonials](https://www.g2.com/survey_responses/videoask-by-typeform-review-12648731)"** **Rating:** 4.5/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/videoask-by-typeform-review-12648731) --- #### What Are G2 Users Discussing About VideoAsk (by Typeform)? - [What is VideoAsk?](https://www.g2.com/discussions/what-is-videoask) - [What is VideoAsk used for?](https://www.g2.com/discussions/what-is-videoask-used-for) - [Is VideoAsk included in Typeform?](https://www.g2.com/discussions/is-videoask-included-in-typeform) ### 6. [Userback](https://www.g2.com/products/userback/reviews) Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. **Average Rating:** 4.7/5.0 **Total Reviews:** 279 **How Do G2 Users Rate Userback?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Survey Link:** 10.0/10 (Category avg: 8.7/10) - **Media Library:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Userback?** - **Seller:** [Userback](https://www.g2.com/sellers/userback) - **Company Website:** https://www.userback.io - **Year Founded:** 2014 - **HQ Location:** Brisbane - **Twitter:** @userbackio (202 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7960309/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 81% Small-Business, 8% Mid-Market #### What Are Userback's Pros and Cons? **Pros:** - Ease of Use (62 reviews) - Feedback Management (37 reviews) - Setup Ease (30 reviews) - Features (29 reviews) - Simple (29 reviews) **Cons:** - Limited Customization (17 reviews) - Feature Limitations (13 reviews) - Missing Features (13 reviews) - Limited Features (9 reviews) - Limited Options (9 reviews) ### What Do G2 Reviewers Say About Userback? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Userback, praising its intuitive interface and seamless feedback collection process. - Users appreciate the **easy feedback management** of Userback, enhancing communication and understanding between clients and teams. - Users praise the **setup ease** of Userback, noting its intuitive installation and seamless integration into workflows. - Users value Userback for its **streamlined feedback process** , enhancing communication and collaboration between teams and clients. - Users appreciate how Userback makes collecting feedback **simple and actionable** , enhancing collaboration and speeding up issue resolution. **Cons:** - Users desire more **customization options** for branding and readability, finding the current settings too limiting. - Users note several **feature limitations** in Userback, particularly in mobile app testing and task tracking efficiency. - Users express concern over **missing features** like ticket tracking and mobile app testing, impacting usability and efficiency. - Users find the **limited features** of Userback restrict customization, mobile testing, and integrations, hindering their workflow. - Users feel there are **limited options** for client branding and ticket management, hindering customization and efficiency. #### What Are Recent G2 Reviews of Userback? **"[Userback Keeps Getting Better: Clean UI, Powerful Feedback & Bug Reporting](https://www.g2.com/survey_responses/userback-review-12769733)"** **Rating:** 4.5/5.0 stars *— Goher K.* [Read full review](https://www.g2.com/survey_responses/userback-review-12769733) --- **"[Userback Keeps Client Feedback Organized with Easy Setup and Handy Integrations](https://www.g2.com/survey_responses/userback-review-12823497)"** **Rating:** 5.0/5.0 stars *— Sylvester M.* [Read full review](https://www.g2.com/survey_responses/userback-review-12823497) --- #### What Are G2 Users Discussing About Userback? - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment ### 7. [Askable](https://www.g2.com/products/askable/reviews) What is Askable? Askable is the #1 AI research insights platform that's revolutionizing how companies gather customer intelligence. Think of it as your research superhero – delivering world-class insights in 48 hours instead of weeks, because who has time to wait around for answers? The All-in-One Research Powerhouse We're not just another research tool gathering dust in your software stack. Askable is the most complete research platform that handles everything from participant recruitment to insight delivery, all powered by cutting-edge AI that actually understands what you're looking for. What Makes Us Different (Spoiler: Everything) Lightning-Fast Insights: Get comprehensive research results in just 48 hours – that's 20x faster than traditional methods. Your competitors are still setting up their first survey while you're already acting on insights. Global Reach, Local Expertise: Our premium panel spans 5,300+ cities worldwide with an industry-crushing 97.8% show rate (compared to the measly 60% industry average). When we say someone will show up, they actually do. AI That Gets It: Our research-specific AI isn't just smart – it's brilliant. Built exclusively for market research, it delivers nuanced insights that generic AI tools completely miss. Transparent Everything: No hidden fees, no seat limits, no study caps. Just honest pricing for unlimited research power. Support That Actually Supports: 24/7 custom customer support that knows research inside and out. Real humans who solve real problems, not chatbots reading scripts. The Complete Research Solution End-to-End Delivery: From initial concept to final insights, we handle the entire research journey. Multi-language capabilities mean global insights without the language barriers. Premium Participants: Quality over quantity with the world's most engaged research panel. These aren't random survey-clickers – they're invested participants who provide thoughtful, actionable feedback. Enterprise-Grade Features: Everything you need for serious research operations, from advanced analytics to seamless integrations. Industry Recognition We're making waves across multiple categories on G2: Conversational AI Survey Platforms Leading Market Research Companies Top Survey Software Premier User Research Repositories Elite Software Testing Solutions Advanced Enterprise Feedback Management Cutting-Edge AI Software Professional Video Interviewing Askable isn't just changing the research game – we're rewriting the rulebook entirely. Ready to get insights that actually matter, delivered faster than you thought possible? **Average Rating:** 4.6/5.0 **Total Reviews:** 46 **How Do G2 Users Rate Askable?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Invitation:** 8.1/10 (Category avg: 8.4/10) - **Survey Link:** 8.3/10 (Category avg: 8.7/10) - **Media Library:** 8.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Askable?** - **Seller:** [Askable](https://www.g2.com/sellers/askable) - **Company Website:** https://www.askable.com/ - **Year Founded:** 2016 - **HQ Location:** Chicago, United States - **LinkedIn® Page:** http://www.linkedin.com/company/askable (134 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Design - **Company Size:** 26% Mid-Market, 24% Small-Business #### What Are Askable's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Helpful (26 reviews) - Customer Support (24 reviews) - Ease of Recruitment (20 reviews) - Setup Ease (18 reviews) **Cons:** - Feature Limitations (9 reviews) - Survey Issues (9 reviews) - Participant Management (7 reviews) - Limited Customization (6 reviews) - Restrictions (6 reviews) ### What Do G2 Reviewers Say About Askable? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Askable, enjoying intuitive dashboards and efficient participant management. - Users find Askable's **helpful support** and intuitive platform simplify the recruitment process, leading to successful campaign outcomes. - Users value the **exceptional customer support** of Askable, appreciating the friendly and helpful assistance throughout their experience. - Users highlight the **ease of recruitment** with Askable, benefiting from intuitive setup and customized participant selection. - Users find **setup easy** with Askable, appreciating the intuitive interface and smooth recruitment process. **Cons:** - Users note several **feature limitations** in Askable, including difficulties with data export and an unintuitive interface. - Users face **survey issues** due to limited screener logic and challenges with viewing and exporting responses effectively. - Users face challenges with **participant management** , including quota issues and a lack of nuanced feedback options. - Users find **limited customization** options restrictive, impacting data interpretation and analysis within Askable's platform. - Users find **restrictions on participant rating** and challenges in scheduling limit the overall effectiveness of Askable. #### What Are Recent G2 Reviews of Askable? **"[Effortless Setup and Quick Results with Askable](https://www.g2.com/survey_responses/askable-review-11624543)"** **Rating:** 5.0/5.0 stars *— Ara G.* [Read full review](https://www.g2.com/survey_responses/askable-review-11624543) --- **"[Straightforward and Rewarding Feedback Platform](https://www.g2.com/survey_responses/askable-review-12707426)"** **Rating:** 5.0/5.0 stars *— Bonnie S.* [Read full review](https://www.g2.com/survey_responses/askable-review-12707426) --- ### 8. [HeyMarvin](https://www.g2.com/products/heymarvin/reviews) HeyMarvin is the #1 AI-native customer insights platform. Teams use HeyMarvin to turn scattered customer knowledge into shared understanding the whole company can act on. Most companies are sitting on years of valuable user research, brand studies, market data, and customer feedback buried in folders, decks, and disconnected tools. HeyMarvin turns all of it into a searchable, intelligent knowledge repository that grows smarter over time. With 30+ native integrations continuously pulling in data, anyone across the organization can search, ask questions, and get cited answers instantly. Need to run research? HeyMarvin lets small teams deliver like a team 10 times their size. Run hundreds of AI-moderated interviews simultaneously, capture live conversations with automatic transcription, and analyze thousands of data points without losing the nuance that makes qualitative research worth doing. Every answer cites back to real customer data, and researchers stay in control of every interpretation. When insights are ready, they surface in the tools where teams already work: Slack, Figma, Salesforce, and more. Share video clips, highlight reels, and direct customer quotes so every decision is grounded in real customer voices. Research stops living in decks and starts building the kind of customer empathy that shapes better products, sharper messaging, and smarter strategy. Enterprise-ready from day one. HeyMarvin is SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified, with automatic PII redaction, face blur, and role-based access controls built for regulated industries. Trusted by teams at Microsoft, Included Health, Best Buy, and NRG Energy, and backed by leading AI investors including Sam Altman and Fuel Capital. Ready to put your customer knowledge to work? Learn more at HeyMarvin.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 126 **How Do G2 Users Rate HeyMarvin?** - **Ease of Use:** 8.7/10 (Category avg: 8.9/10) - **Invitation:** 5.8/10 (Category avg: 8.4/10) - **Survey Link:** 9.2/10 (Category avg: 8.7/10) - **Media Library:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind HeyMarvin?** - **Seller:** [HeyMarvin](https://www.g2.com/sellers/heymarvin) - **Company Website:** https://heymarvin.com - **Year Founded:** 2022 - **HQ Location:** Oakland, CA - **Twitter:** @HeyMarvinApp (339 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hey-marvin-app/ (105 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** UX Researcher, Senior UX Researcher - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Mid-Market, 29% Small-Business #### What Are HeyMarvin's Pros and Cons? **Pros:** - Ease of Use (66 reviews) - Features (61 reviews) - AI Features (54 reviews) - Transcription Services (36 reviews) - Analytics (32 reviews) **Cons:** - AI Accuracy (10 reviews) - Not User-Friendly (9 reviews) - Poor Transcription Accuracy (9 reviews) - Difficult Learning (8 reviews) - Expensive (8 reviews) ### What Do G2 Reviewers Say About HeyMarvin? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of HeyMarvin, streamlining their workflow and maximizing efficiency in research tasks. - Users love the **user-friendly data analysis** of HeyMarvin, allowing quick insights and efficient interview comparisons. - Users love the **AI-generated insights** that simplify qualitative research and enhance data analysis efficiency. - Users love the **time-saving transcription capabilities** of HeyMarvin, enhancing research efficiency and accessibility for teams. - Users value the **quick and insightful data analysis** of HeyMarvin, enhancing their research efficiency significantly. **Cons:** - Users note that **AI accuracy** is around 75-80%, which while decent, leaves room for improvement and growth. - Users find the interface **not user-friendly** , with complex options and confusing features that hinder the overall experience. - Users experience **poor transcription accuracy** , leading to frustrations with speaker identification and language processing challenges. - Users experience a **difficult learning curve** with HeyMarvin, finding initial setup and features somewhat confusing. - Users find HeyMarvin to be **very expensive** , especially for larger teams and freelancers outside the US. #### What Are Recent G2 Reviews of HeyMarvin? **"[A Huge Time-Saver: Powerful Conversational AI and Intuitive Tagging](https://www.g2.com/survey_responses/heymarvin-review-12917879)"** **Rating:** 5.0/5.0 stars *— Reggie H.* [Read full review](https://www.g2.com/survey_responses/heymarvin-review-12917879) --- **"[Seamless Research Hub for Managing Projects and Linking Insights](https://www.g2.com/survey_responses/heymarvin-review-12927239)"** **Rating:** 5.0/5.0 stars *— Lakisha B.* [Read full review](https://www.g2.com/survey_responses/heymarvin-review-12927239) --- ### 9. [Userfeel](https://www.g2.com/products/userfeel/reviews) Make everything click. See where users get stuck. Gather feedback from real users on your prototype, app, or website. With a global panel of over 7 million participants, you can understand how your users feel and capture their genuine first impressions. Whether you are running a survey, A/B test, user test, tree test, or card sort, Userfeel helps you understand exactly how users interact with your product. We provide tools to support your research from start to finish: - Test Creation: Use our AI assistant to generate effective test scenarios and tasks in seconds. - AI Analysis: Automatically analyze sessions to generate sentiment maps and prioritized recommendations for improvement. - Seamless Sharing: Easily share highlight reels and narrative reports with your board or clients to align teams faster. Userfeel helps your team build with clarity and decide with confidence, all while maintaining compliance. **Average Rating:** 4.5/5.0 **Total Reviews:** 94 **How Do G2 Users Rate Userfeel?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Invitation:** 7.5/10 (Category avg: 8.4/10) - **Survey Link:** 7.7/10 (Category avg: 8.7/10) - **Media Library:** 7.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Userfeel?** - **Seller:** [Userfeel](https://www.g2.com/sellers/userfeel) - **Year Founded:** 2010 - **HQ Location:** London, GB - **Twitter:** @userfeel (548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/userfeel-com/ (171 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Computer Software, Retail - **Company Size:** 64% Small-Business, 29% Mid-Market #### What Are Userfeel's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Setup Ease (8 reviews) - Easy Setup (7 reviews) - Features (7 reviews) - Helpful (6 reviews) **Cons:** - Expensive (3 reviews) - Credit Issues (2 reviews) - Inadequate Feedback Mechanism (1 reviews) - Insufficient Information (1 reviews) - Lack of Guidance (1 reviews) ### What Do G2 Reviewers Say About Userfeel? *AI-generated summary from verified user reviews* **Pros:** - Users find Userfeel to be **easy to use** , facilitating quick access to remote usability testers and enhancing effectiveness. - Users find **setup incredibly easy** for usability tests, enabling quick feedback and effective testing experiences. - Users find the **easy setup** for tests and interviews a significant advantage, streamlining the feedback process effortlessly. - Users value the **diverse contributor access** and **user-friendly templates** for effective and flexible research with Userfeel. - Users value the **easy access to a diverse panel** and fast feedback, enhancing research effectiveness significantly. **Cons:** - Users find the **pricing steep** , especially for smaller teams, making justification of costs challenging. - Users find the **credit transfer process unclear** and hope for more affordable testing options in the future. - Users express concerns over the **inadequate feedback mechanism** , noting a decline in contributor quality and engagement. - Users find the **insufficient information** regarding credit transfer processes confusing and not user-friendly. - Users find the **lack of guidance** on credit transfer confusing, affecting their overall experience with Userfeel. #### What Are Recent G2 Reviews of Userfeel? **"[Lightning-Fast Sessions and Expert Support Made Testing Effortless](https://www.g2.com/survey_responses/userfeel-review-11914506)"** **Rating:** 5.0/5.0 stars *— Philip N.* [Read full review](https://www.g2.com/survey_responses/userfeel-review-11914506) --- **"[Excellent tool for observing user interactions, identifying pain points, and collecting feedback.](https://www.g2.com/survey_responses/userfeel-review-11693781)"** **Rating:** 5.0/5.0 stars *— Kristen M.* [Read full review](https://www.g2.com/survey_responses/userfeel-review-11693781) --- #### What Are G2 Users Discussing About Userfeel? - [What is Userfeel used for?](https://www.g2.com/discussions/what-is-userfeel-used-for) ### 10. [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Dovetail?** - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) - **Invitation:** 5.5/10 (Category avg: 8.4/10) - **Survey Link:** 4.7/10 (Category avg: 8.7/10) - **Media Library:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Dovetail?** - **Seller:** [Dovetail Research Pty. Ltd.](https://www.g2.com/sellers/dovetail-research-pty-ltd) - **Company Website:** https://dovetail.com/ - **Year Founded:** 2017 - **HQ Location:** Sydney, Australia - **Twitter:** @hidovetail (2,183 Twitter followers) - **LinkedIn® Page:** https://au.linkedin.com/company/heydovetail (163 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior UX Researcher, UX Researcher - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 27% Small-Business #### What Are Dovetail's Pros and Cons? **Pros:** - Ease of Use (53 reviews) - Features (42 reviews) - Insights Analysis (28 reviews) - Insights (27 reviews) - Useful (27 reviews) **Cons:** - Missing Features (20 reviews) - Lack of Guidance (14 reviews) - Limitations (14 reviews) - Complexity (13 reviews) - Learning Curve (13 reviews) ### What Do G2 Reviewers Say About Dovetail? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Dovetail, enjoying its centralized location and intuitive features for research synthesis. - Users love Dovetail for its **centralized research organization** and impressive AI features that enhance data interaction. - Users value the **intuitive interface and powerful features** of Dovetail, enhancing research efficiency and team collaboration. - Users value the **efficient data reuse** of Dovetail, allowing quicker insights and reducing the need for repeated studies. - Users value the **data re-use capabilities** of Dovetail, significantly enhancing research efficiency and insights. **Cons:** - Users find Dovetail's **missing features** frustrating, particularly in AI tools, tagging, workflows, and reporting options. - Users experience a **lack of guidance** with Dovetail, struggling to navigate setup and optimize usage effectively. - Users find the **complex tagging system** and AI features in Dovetail challenging, complicating their overall experience and effectiveness. - Users find the **complexity** of Dovetail challenging, highlighting a steep learning curve and cumbersome tagging methods. - Users find the **steep learning curve** of Dovetail frustrating, hindering effective long-term project management and insights sharing. #### What Are Recent G2 Reviews of Dovetail? **"[Dovetail Centralizes Research with Intuitive, AI-Powered Collaboration](https://www.g2.com/survey_responses/dovetail-review-12911093)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/dovetail-review-12911093) --- **"[Intuitive and Accurate, but Pricing Changes Consideration](https://www.g2.com/survey_responses/dovetail-review-12668083)"** **Rating:** 4.0/5.0 stars *— Ayzit D.* [Read full review](https://www.g2.com/survey_responses/dovetail-review-12668083) --- ### 11. [Userlytics](https://www.g2.com/products/userlytics/reviews) Userlytics is a comprehensive user experience research platform designed to assist businesses and agencies in enhancing the user and customer experience across websites, applications, and prototypes. Established in 2009, Userlytics has cultivated a global participant pool of over 2 million panelists, enabling organizations to conduct both moderated and unmoderated usability studies tailored to their specific needs. This platform is particularly beneficial for those seeking to gather actionable insights into user behavior and preferences. Targeted primarily at enterprises and agencies, Userlytics serves a diverse audience that spans various industries. Its scalable pricing model allows organizations to engage as many or as few participants as necessary, making it adaptable for projects of any size. This flexibility is crucial for businesses looking to optimize their digital interfaces and ensure they meet user expectations effectively. Userlytics is particularly useful for product managers, UX designers, and marketing teams who are focused on refining their offerings based on real user feedback. One of the standout features of Userlytics is its ability to facilitate both moderated and unmoderated usability testing. This means that users can choose to observe participants in real-time or gather insights from recorded sessions, depending on their research objectives. To accelerate this research process, Userlytics integrates powerful artificial intelligence capabilities, including AI Annotations and comprehensive AI UX Analysis, which help teams rapidly extract meaningful patterns and insights from qualitative data. Furthermore, the platform is actively expanding its innovative toolkit, with synthetic personas and AI-moderated interviews coming soon. The platform’s extensive global panel allows for diverse demographic representation, ensuring that the feedback collected is relevant and comprehensive. Additionally, Userlytics offers optional professional services, including access to senior UX consultants based in Europe and the U.S., who can provide expert guidance and support throughout the research process. A key differentiator of Userlytics is its proprietary ULX Score, a benchmarking tool that evaluates multiple dimensions of user experience, including Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity, and Appearance. This holistic approach to measuring user experience provides clients with a 360-degree view of their product's strengths and weaknesses, enabling them to make informed decisions based on empirical data. By leveraging these insights, organizations can enhance their digital products, ultimately leading to improved user satisfaction and engagement. Overall, Userlytics stands out in the user experience research category by combining a robust participant network, flexible testing options, and expert consultancy services. This platform empowers organizations to gain valuable insights into user behavior, helping them to create more effective and user-friendly digital experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 183 **How Do G2 Users Rate Userlytics?** - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) - **Invitation:** 8.1/10 (Category avg: 8.4/10) - **Survey Link:** 8.7/10 (Category avg: 8.7/10) - **Media Library:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Userlytics?** - **Seller:** [Userlytics](https://www.g2.com/sellers/userlytics) - **Company Website:** https://www.userlytics.com - **Year Founded:** 2009 - **HQ Location:** Miami, Florida - **Twitter:** @Userlytics (43,498 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/312385/ (125 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** UX Researcher, Senior UX Researcher - **Top Industries:** Computer Software, Financial Services - **Company Size:** 47% Mid-Market, 32% Small-Business #### What Are Userlytics's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Customer Support (12 reviews) - Easy Setup (12 reviews) - Helpful (8 reviews) - Setup Ease (7 reviews) **Cons:** - Poor Usability (5 reviews) - Not User-Friendly (4 reviews) - Poor UI Design (4 reviews) - Slow Processes (4 reviews) - Insufficient Information (3 reviews) ### What Do G2 Reviewers Say About Userlytics? *AI-generated summary from verified user reviews* **Pros:** - Users find Userlytics to be **very easy to use** , streamlining their testing processes and integrating seamlessly with other tools. - Users value the **prompt and helpful customer support** from Userlytics, enhancing their overall experience with the tool. - Users love the **easy setup** of Userlytics, enabling quick feedback and streamlined UX research processes. - Users appreciate the **helpful support** from Userlytics, enhancing their overall experience with quick insights and assistance. - Users value the **setup ease** of Userlytics, appreciating its straightforward process and user-friendly interface for beginners. **Cons:** - Users find the **usability and interface design of Userlytics poor** , making tasks cumbersome and navigation confusing. - Users criticize Userlytics for its **not user-friendly** interface, describing it as outdated, confusing, and cumbersome to navigate. - Users criticize the **poor UI design** of Userlytics, finding it cumbersome, outdated, and confusing to navigate. - Users find the **slow processes** of Userlytics frustrating, hindering ease of use and overall efficiency. - Users face **insufficient information** due to language options and underdeveloped analytics features, complicating their overall experience. #### What Are Recent G2 Reviews of Userlytics? **"[AI Features and Fast Service Are Game Changers](https://www.g2.com/survey_responses/userlytics-review-12631356)"** **Rating:** 5.0/5.0 stars *— Rosalie D.* [Read full review](https://www.g2.com/survey_responses/userlytics-review-12631356) --- **"[Unparalleled User Testing, Exceptional Insights](https://www.g2.com/survey_responses/userlytics-review-12855201)"** **Rating:** 5.0/5.0 stars *— Erin S.* [Read full review](https://www.g2.com/survey_responses/userlytics-review-12855201) --- #### What Are G2 Users Discussing About Userlytics? - [How do I use userlytics?](https://www.g2.com/discussions/how-do-i-use-userlytics) - [Is userlytics com real or fake?](https://www.g2.com/discussions/is-userlytics-com-real-or-fake) - [What is userlytics recorder?](https://www.g2.com/discussions/what-is-userlytics-recorder) - [How much can you make from userlytics?](https://www.g2.com/discussions/how-much-can-you-make-from-userlytics) ### 12. [Indeemo](https://www.g2.com/products/indeemo/reviews) AI-Powered, In-the-Moment Video Research: Indeemo is an end-to-end platform that helps MR, UX, and CX teams capture real-world insights through video, making it easier to understand people, products, and experiences—at scale. Our platform combines in-app recruitment, incentive payments, an intuitive researcher dashboard with mobile apps that make it simple for participants to share videos, images, screen recordings, and text in any context at any time. Researchers can conduct 1:1 interviews and moderated usability testing or import video via our integrations with Zoom, MS Teams or Google Meet. POWERFUL AI-POWERED INSIGHTS Indeemo's advanced AI tools transcribe, translate, and analyze research content in 27+ languages, helping researchers surface insights faster. The intuitive Reels editor makes it easy to trim and organize key video moments. Research Methodologies we support: Discovery & Exploratory Research - Diary Studies - Mobile & Digital Ethnography - User Personas Journey Research - Journey Mapping - Service Safaris - Path to Purchase - Buyer Decision Journeys Mixed Method Research - Pre-tasking for Interviews / Focus Groups - Bringing Segmentations & Personas to Life with Video Usability & Experience Research - Product Testing / IHUTs - Shopper, Customer & Employee Experience BUILT FOR COLLABORATION Indeemo’s self-service dashboard enables researchers, designers, and product teams to quickly collect, analyze, and share insights. AI-powered search, keyword analysis, automated transcription and optical character recognition AI makes it easy to find key moments. Multiple user roles (Researcher, Recruiter, Observer) ensure the entire organization can connect with customers and build empathy. FLEXIBLE & SECURE We are ISO27001 and HIPAA certified, ensuring enterprise-grade security for global brands, consultancies, startups, and government clients. **Average Rating:** 4.7/5.0 **Total Reviews:** 69 **How Do G2 Users Rate Indeemo?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Invitation:** 9.5/10 (Category avg: 8.4/10) - **Survey Link:** 9.8/10 (Category avg: 8.7/10) - **Media Library:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Indeemo?** - **Seller:** [Indeemo](https://www.g2.com/sellers/indeemo) - **Year Founded:** 2016 - **HQ Location:** Cork, Cork - **Twitter:** @indeemo (212 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10289689/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Market Research, Research - **Company Size:** 46% Small-Business, 28% Enterprise #### What Are Indeemo's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - Customer Support (13 reviews) - Features (8 reviews) - Participant Engagement (7 reviews) - Analysis Efficiency (6 reviews) **Cons:** - Missing Features (4 reviews) - Feature Limitations (3 reviews) - Filtering Issues (3 reviews) - Manual Processes (3 reviews) - Not User-Friendly (3 reviews) ### What Do G2 Reviewers Say About Indeemo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Indeemo, enabling quick and effective collection of consumer insights. - Users commend the **excellent customer support** at Indeemo, highlighting the team's professionalism and quick responsiveness. - Users appreciate the **user-friendly mobile app** of Indeemo, enhancing real-time consumer insights and experiences. - Users value the **high participant engagement** of Indeemo, admiring its user-friendliness and effective mobile app functionality. - Users appreciate the **efficiency of analysis** with Indeemo, enabling quick, rich insights from authentic consumer interactions. **Cons:** - Users feel Indeemo lacks essential **features for customization and export** , hindering user engagement and flexibility. - Users notice **feature limitations** in Indeemo, particularly in advanced reporting and basic visualization options. - Users find the **filtering issues** in Indeemo to be clunky, hindering their analysis and overall experience. - Users note the **manual processes** for sending invitations and entering data can be cumbersome and time-consuming. - Users find the **sign-in process and data filtration clunky** , creating a frustrating experience when using Indeemo. #### What Are Recent G2 Reviews of Indeemo? **"[A great tool for qualitative insights that really resonate with your target audience](https://www.g2.com/survey_responses/indeemo-review-12923494)"** **Rating:** 4.5/5.0 stars *— Dr. Oliver N.* [Read full review](https://www.g2.com/survey_responses/indeemo-review-12923494) --- **"[Seamless, Fast, and User-Centric Experience](https://www.g2.com/survey_responses/indeemo-review-12901305)"** **Rating:** 5.0/5.0 stars *— Claudia A.* [Read full review](https://www.g2.com/survey_responses/indeemo-review-12901305) --- #### What Are G2 Users Discussing About Indeemo? - [What is indeemo used for?](https://www.g2.com/discussions/what-is-indeemo-used-for) ### 13. [StoryPrompt](https://www.g2.com/products/storyprompt/reviews) StoryPrompt is the best way to capture and showcase video testimonials from your happiest clients. Effortlessly capture, produce, and share client success stories so you can boost conversions, accelerate sales, and build trust faster. **Average Rating:** 4.3/5.0 **Total Reviews:** 21 **How Do G2 Users Rate StoryPrompt?** - **Ease of Use:** 8.3/10 (Category avg: 8.9/10) - **Invitation:** 8.3/10 (Category avg: 8.4/10) - **Survey Link:** 8.9/10 (Category avg: 8.7/10) - **Media Library:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind StoryPrompt?** - **Seller:** [StoryPrompt](https://www.g2.com/sellers/storyprompt) - **Year Founded:** 2022 - **HQ Location:** London, GB - **Twitter:** @heystoryprompt (69 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/storyprompt/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 48% Small-Business, 33% Mid-Market #### What Are StoryPrompt's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Authentic Engagement (3 reviews) - Customer Support (3 reviews) - Features (3 reviews) - Helpful (3 reviews) **Cons:** - Limited Options (3 reviews) - Integration Issues (2 reviews) - Lack of Integrations (2 reviews) - Limited Customization (2 reviews) - Video Issues (2 reviews) ### What Do G2 Reviewers Say About StoryPrompt? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of StoryPrompt, making feedback collection simple and efficient. - Users appreciate the **authentic engagement** provided by StoryPrompt, enhancing personal connections through flexible, asynchronous video interactions. - Users praise the **fantastic customer support** of StoryPrompt, highlighting their helpfulness and quick resolutions to issues. - Users appreciate StoryPrompt's **dynamic content packaging** , enhancing storytelling through visuals, testimonials, and asynchronous video interactions. - Users commend the **excellent customer service** of StoryPrompt, highlighting their prompt and effective support during issues. **Cons:** - Users express a need for **limited customization options** , wishing for more advanced and flexible features in StoryPrompt. - Users find **integration issues** with StoryPrompt challenging, especially regarding compatibility with CRM tools and social media. - Users feel the **lack of integrations** limits functionality, especially with CRM tools and social media platforms. - Users seek **more advanced customization options** and desire greater control in the StoryPrompt experience. - Users find the **video library organization lacking** , noting difficulties with downloading videos individually. #### What Are Recent G2 Reviews of StoryPrompt? **"[Effortless Setup, Powerful Customization for Testimonials](https://www.g2.com/survey_responses/storyprompt-review-13049396)"** **Rating:** 4.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/storyprompt-review-13049396) --- **"[Unbeatable customer service and a great product!](https://www.g2.com/survey_responses/storyprompt-review-12334486)"** **Rating:** 4.5/5.0 stars *— Marci J.* [Read full review](https://www.g2.com/survey_responses/storyprompt-review-12334486) --- ### 14. [Senja](https://www.g2.com/products/senja/reviews) Collect, manage and share social proof. Collect video and text testimonials to grow your business. **Average Rating:** 4.6/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Senja?** - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) - **Invitation:** 8.5/10 (Category avg: 8.4/10) - **Survey Link:** 8.9/10 (Category avg: 8.7/10) - **Media Library:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Senja?** - **Seller:** [Senja](https://www.g2.com/sellers/senja) - **Year Founded:** 2022 - **HQ Location:** United Kingdom - **LinkedIn® Page:** https://www.linkedin.com/company/senjaio/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 59% Small-Business, 27% Mid-Market #### What Are Senja's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Quality Clarity (1 reviews) ### What Do G2 Reviewers Say About Senja? *AI-generated summary from verified user reviews* **Pros:** - Users find it incredibly easy to use, especially for **quick client interactions** like sending video requests for reviews. - Users commend the **ease of use** of Senja, particularly for sending video requests to clients for feedback. #### What Are Recent G2 Reviews of Senja? **"[Easy for customers to give feedback](https://www.g2.com/survey_responses/senja-review-12706763)"** **Rating:** 5.0/5.0 stars *— Nikki E.* [Read full review](https://www.g2.com/survey_responses/senja-review-12706763) --- **"[Effortless Testimonial Display with Versatile Design Options](https://www.g2.com/survey_responses/senja-review-12907528)"** **Rating:** 4.0/5.0 stars *— Mayank K.* [Read full review](https://www.g2.com/survey_responses/senja-review-12907528) --- ### 15. [VideoPeel](https://www.g2.com/products/videopeel/reviews) VideoPeel is a video interview software and UGC platform that helps businesses collect, analyze, and publish video content at scale—using a simple link. With no apps, logins, or scheduling required, VideoPeel makes it easy to capture authentic video from customers, candidates, employees, and partners anywhere in the world. From one link, users can submit video responses from any device in minutes—resulting in higher completion rates and faster insights. Unlike traditional video tools, VideoPeel goes beyond collection. The platform automatically organizes, tags, and analyzes video submissions—then transforms them into ready-to-use content with AI-generated captions, translations, titles, and descriptions. Companies use VideoPeel across departments to power: -Marketing & Growth – Collect video testimonials, reviews, and user-generated content (UGC) to increase conversions and ad performance -Recruiting & HR – Conduct asynchronous video interviews and candidate screenings at scale -Customer Experience & Support – Let customers submit videos for faster issue resolution and better service -Research & Insights – Capture qualitative video feedback and uncover trends with AI-powered analysis -Operations & Inspections – Collect video for remote inspections, verifications, and assessments Key capabilities include: -Frictionless video collection via a shareable link (no downloads or sign-ups required) -Customizable video surveys with multi-question prompts -Automated tagging, transcription, and AI-powered captions in multiple styles -Instant translation into multiple languages for global teams and audiences -Auto-generated video titles and descriptions for faster publishing and SEO -AI-powered insights including sentiment analysis, summaries, and clip generation -Built-in publishing tools including video libraries, carousels, and share pages -Automated rewards to increase participation -Enterprise-grade permissions, consent management, and integrations Trusted by over 10,000 companies, VideoPeel enables teams to collect 10x–100x more video while turning real people into scalable content, insights, and ready-to-publish assets that drive marketing, hiring, customer experience, and operational outcomes. **Average Rating:** 4.6/5.0 **Total Reviews:** 27 **How Do G2 Users Rate VideoPeel?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Invitation:** 9.3/10 (Category avg: 8.4/10) - **Survey Link:** 8.3/10 (Category avg: 8.7/10) - **Media Library:** 7.6/10 (Category avg: 8.6/10) **Who Is the Company Behind VideoPeel?** - **Seller:** [VideoPeel](https://www.g2.com/sellers/videopeel) - **Year Founded:** 2015 - **HQ Location:** Lehi, UT - **Twitter:** @vidpeel (43 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/videopeel (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Small-Business, 27% Mid-Market #### What Are VideoPeel's Pros and Cons? **Pros:** - Convenience (2 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Features (2 reviews) - Helpful (2 reviews) **Cons:** - Billing Issues (1 reviews) - Not User-Friendly (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About VideoPeel? *AI-generated summary from verified user reviews* **Pros:** - Users value the **convenience** of VideoPeel for seamlessly collecting video testimonials and engaging with customers easily. - Users commend VideoPeel's **helpful customer support** , providing solutions that enhance confidence in using the software. - Users find VideoPeel to be **incredibly easy to use** , simplifying the collection of video testimonials effortlessly. - Users love the **easy video submission process** of VideoPeel, facilitating quick and hassle-free customer testimonials. - Users find VideoPeel's **helpful customer support** essential for effective setup and maximized use of the platform. **Cons:** - Users find it challenging to navigate **billing issues** and often struggle to get timely customer support. - Users find it challenging to access **support and live assistance** on VideoPeel, making the platform less user-friendly. - Users struggle with **poor customer support** , often finding it difficult to get help or talk to a representative. #### What Are Recent G2 Reviews of VideoPeel? **"[Help when needed](https://www.g2.com/survey_responses/videopeel-review-11174291)"** **Rating:** 5.0/5.0 stars *— Janea B.* [Read full review](https://www.g2.com/survey_responses/videopeel-review-11174291) --- **"[Streamlined Video Testimonial Collection and Management](https://www.g2.com/survey_responses/videopeel-review-11585334)"** **Rating:** 5.0/5.0 stars *— Mark D.* [Read full review](https://www.g2.com/survey_responses/videopeel-review-11585334) --- #### What Are G2 Users Discussing About VideoPeel? - [What is VideoPeel used for?](https://www.g2.com/discussions/what-is-videopeel-used-for) - 1 comment ### 16. [Vouch](https://www.g2.com/products/vouch-2023-02-28/reviews) Vouch is the employer brand platform that helps talent teams showcase workplace culture and attract great people. Gone are the days of templated job descriptions and expensive production agencies - Vouch puts the power of video and employee advocacy into the hands of talent marketers and onto the screens of great candidates - from career sites to job listings and social feeds. With AI-powered editing and a modern user-experience that doesn’t need big budgets or design resources, Vouch makes it easy to build a unique, scalable employer brand program that engages the right candidates, builds trust and fills roles. **Average Rating:** 4.9/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Vouch?** - **Ease of Use:** 9.8/10 (Category avg: 8.9/10) - **Invitation:** 9.6/10 (Category avg: 8.4/10) - **Survey Link:** 10.0/10 (Category avg: 8.7/10) - **Media Library:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Vouch?** - **Seller:** [Vouch](https://www.g2.com/sellers/vouch) - **Year Founded:** 2016 - **HQ Location:** Singapore, SG - **Twitter:** @vouchhq (192 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13226726 (43 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 63% Small-Business, 31% Mid-Market #### What Are Recent G2 Reviews of Vouch? **"[Easiest way to collect video reviews from customers](https://www.g2.com/survey_responses/vouch-review-8519480)"** **Rating:** 5.0/5.0 stars *— Sarah H.* [Read full review](https://www.g2.com/survey_responses/vouch-review-8519480) --- **"[Awesome tool for capturing voice of customer](https://www.g2.com/survey_responses/vouch-review-8045186)"** **Rating:** 5.0/5.0 stars *— Jess C.* [Read full review](https://www.g2.com/survey_responses/vouch-review-8045186) --- ### 17. [Medallia Video](https://www.g2.com/products/medallia-video/reviews) Medallia Video helps the world's best brands and market research agencies work with video feedback at scale by analyzing the data contained within speech, sentiment, emotion, and tone. Our video intelligence platform automatically extracts insights and identifies key themes that take you to meaningful content quickly, so you can tell powerful stories to inspire action and drive change within your organization. **Average Rating:** 4.3/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Medallia Video?** - **Ease of Use:** 7.8/10 (Category avg: 8.9/10) - **Invitation:** 7.5/10 (Category avg: 8.4/10) - **Survey Link:** 8.8/10 (Category avg: 8.7/10) - **Media Library:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Medallia Video?** - **Seller:** [Medallia](https://www.g2.com/sellers/medallia) - **Year Founded:** 2001 - **HQ Location:** San Francisco, CA - **Twitter:** @Medallia (12,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/49697/ (1,938 employees on LinkedIn®) - **Phone:** 650-321-3000 **Who Uses This Product?** - **Top Industries:** Market Research - **Company Size:** 57% Mid-Market, 36% Small-Business #### What Are Recent G2 Reviews of Medallia Video? **"[great way to up-sell](https://www.g2.com/survey_responses/medallia-video-review-5334285)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/medallia-video-review-5334285) --- **"[A new and dynamic experience](https://www.g2.com/survey_responses/medallia-video-review-5388029)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/medallia-video-review-5388029) --- #### What Are G2 Users Discussing About Medallia Video? - [What is LivingLens used for?](https://www.g2.com/discussions/what-is-livinglens-used-for) ### 18. [Forsta](https://www.g2.com/products/forsta/reviews) Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com. **Average Rating:** 4.2/5.0 **Total Reviews:** 297 **How Do G2 Users Rate Forsta?** - **Ease of Use:** 8.1/10 (Category avg: 8.9/10) - **Invitation:** 8.9/10 (Category avg: 8.4/10) - **Survey Link:** 8.7/10 (Category avg: 8.7/10) - **Media Library:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Forsta?** - **Seller:** [Forsta](https://www.g2.com/sellers/forsta) - **Year Founded:** 1990 - **HQ Location:** London, United Kingdom - **Twitter:** @Forstaglobal (840 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/forstainfo/ (436 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Manager - **Top Industries:** Market Research, Management Consulting - **Company Size:** 43% Mid-Market, 29% Enterprise #### What Are Forsta's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Insights (4 reviews) - Customization (3 reviews) - Data Analysis (3 reviews) - Efficiency Improvement (3 reviews) **Cons:** - Limited Options (3 reviews) - Expensive (2 reviews) - Limitations (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) ### What Do G2 Reviewers Say About Forsta? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Forsta, finding it simple to create surveys and analyze data. - Users value the **ease of data integration and reporting** with Forsta, streamlining their survey processes effectively. - Users value the **customization options** in Forsta, which enhance usability and meet diverse market research needs. - Users value the **powerful data analysis tools** of Forsta for effective market research and insightful reporting. - Users value the **efficiency improvement** of Forsta, enhancing their market research and customer experience management seamlessly. **Cons:** - Users find the **limited design options** of Forsta challenging, hindering effective personalization and creativity in projects. - Users find the **expensive pricing** of Forsta burdensome for smaller teams, affecting accessibility and personalization. - Users find Forsta **costly and limited** in design options, making complex surveys challenging and expensive to implement. - Users find the **limited customization** options hinder their ability to personalize projects effectively, impacting overall satisfaction. - Users find the **limited features** of Forsta hinder personalization, making setup and advanced projects time-consuming and costly. #### What Are Recent G2 Reviews of Forsta? **"[Powerful Survey Tool with Room for Enhancement](https://www.g2.com/survey_responses/forsta-review-12708334)"** **Rating:** 4.0/5.0 stars *— Michael H.* [Read full review](https://www.g2.com/survey_responses/forsta-review-12708334) --- **"[Easy-to-Customize Survey Management with Helpful Crosstabs and Quotas](https://www.g2.com/survey_responses/forsta-review-12639408)"** **Rating:** 4.0/5.0 stars *— Chandra L.* [Read full review](https://www.g2.com/survey_responses/forsta-review-12639408) --- #### What Are G2 Users Discussing About Forsta? - [What is Forsta used for?](https://www.g2.com/discussions/what-is-forsta-used-for) - [Are confirmit surveys legit?](https://www.g2.com/discussions/are-confirmit-surveys-legit) - 1 comment ### 19. [Plotto](https://www.g2.com/products/plotto/reviews) Plotto is a video research platform designed to help uncover the truth through user-generated video responses. **Average Rating:** 4.0/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Plotto?** - **Ease of Use:** 7.4/10 (Category avg: 8.9/10) - **Invitation:** 8.1/10 (Category avg: 8.4/10) - **Survey Link:** 8.3/10 (Category avg: 8.7/10) - **Media Library:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Plotto?** - **Seller:** [Quantilope](https://www.g2.com/sellers/quantilope-59e0ca22-d7a4-4ba4-82cf-d7e64f6e6d3e) - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @quantilope (249 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/quantilope (219 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 52% Mid-Market, 44% Small-Business #### What Are Plotto's Pros and Cons? **Pros:** - Authentic Engagement (1 reviews) - Insights (1 reviews) - Setup Ease (1 reviews) - Simple (1 reviews) **Cons:** - Dashboard Issues (1 reviews) - Layout Issues (1 reviews) - Navigation Difficulty (1 reviews) - Not Intuitive (1 reviews) - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Plotto? *AI-generated summary from verified user reviews* **Pros:** - Users value the **video-first approach** of Plotto, capturing authentic emotions and insights for marketing and research. - Users appreciate the **video-first design** of Plotto, enabling rich, emotional insights through genuine respondent expressions. - Users find the **initial setup simple and convenient** , enhancing their experience and allowing quick access to valuable insights. - Users appreciate Plotto's **video-first design** , enabling them to capture genuine emotions and insights effectively. **Cons:** - Users find the **dashboard issues** in Plotto detract from its usability and overall experience compared to competitors. - Users find the **layout issues** of Plotto frustrating, as the UI feels outdated and navigation can be cumbersome. - Users find **navigation difficult** at times with Plotto, reporting a less polished UI affecting their experience. - Users find the **navigation clunky** and the UI less polished, making the experience less intuitive overall. - Users find Plotto's interface to be **not user-friendly** , with clunky navigation and an outdated overall design. #### What Are Recent G2 Reviews of Plotto? **"[Effortless Video Feedback with Room for Advanced Enhancements](https://www.g2.com/survey_responses/plotto-review-12718234)"** **Rating:** 4.0/5.0 stars *— Berge C.* [Read full review](https://www.g2.com/survey_responses/plotto-review-12718234) --- **"[Revolutionizes Feedback Collection with Video Insights](https://www.g2.com/survey_responses/plotto-review-12863034)"** **Rating:** 4.0/5.0 stars *— Fred M.* [Read full review](https://www.g2.com/survey_responses/plotto-review-12863034) --- #### What Are G2 Users Discussing About Plotto? - [What is Plotto used for?](https://www.g2.com/discussions/what-is-plotto-used-for) ### 20. [Voxpopme](https://www.g2.com/products/voxpopme/reviews) At Voxpopme, we believe you shouldn't sacrifice quality to get the insights you need quickly, at a reasonable cost. Insights teams are under immense pressure to deliver reliable answers to crucial business questions with limited resources. We can help. Voxpopme transforms insights teams by collecting, centralizing, and analyzing qualitative data. Voxpopme's Qualitative Insights Platform combines the speed of Video Surveys, our complete video survey tool, with the depth of Live Interviews, our IDI and focus group product, and the power of AI Insights for 60x faster analysis. More brands trust Voxpopme to enrich their research studies and fundamentally transform how they build better products and shape visionary companies. Want to learn how we help solve these problems? Visit www.voxpopme.com today. **Average Rating:** 4.1/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Voxpopme?** - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) - **Invitation:** 7.1/10 (Category avg: 8.4/10) - **Survey Link:** 8.3/10 (Category avg: 8.7/10) - **Media Library:** 7.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Voxpopme?** - **Seller:** [Voxpopme](https://www.g2.com/sellers/voxpopme) - **Year Founded:** 2013 - **HQ Location:** Park City, Utah - **Twitter:** @voxpopme (4,186 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3032072/ (59 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Market Research - **Company Size:** 53% Enterprise, 47% Small-Business #### What Are Voxpopme's Pros and Cons? **Pros:** - Analytics (1 reviews) - Authentic Engagement (1 reviews) - Customer Engagement (1 reviews) - Customer Insights (1 reviews) - Ease of Use (1 reviews) **Cons:** - Transcription Quality (1 reviews) - Video Issues (1 reviews) ### What Do G2 Reviewers Say About Voxpopme? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use and valuable insights** provided by Voxpopme’s analytics features. - Users value the **authentic engagement** of Voxpopme, enhancing their presentations with relatable, human insights. - Users value the **human element in customer engagement** that Voxpopme adds to their presentations and storytelling. - Users value the **ease of use** of Voxpopme, along with the excellent insights it delivers. - Users appreciate the **ease of use** of Voxpopme, benefiting from its user-friendly interface and valuable insights. **Cons:** - Users find the **transcription quality lacking** , as AI struggles with summarization and video stability issues arise. - Users often face **video issues** , including wobbly footage and respondents not looking at the camera, affecting engagement. #### What Are Recent G2 Reviews of Voxpopme? **"[I was satisfied with the platform during the interviews with customers.](https://www.g2.com/survey_responses/voxpopme-review-11017472)"** **Rating:** 4.5/5.0 stars *— Zeynep M.* [Read full review](https://www.g2.com/survey_responses/voxpopme-review-11017472) --- **"[Shopper Insights Lead](https://www.g2.com/survey_responses/voxpopme-review-11017454)"** **Rating:** 4.0/5.0 stars *— Verified User in Consumer Goods* [Read full review](https://www.g2.com/survey_responses/voxpopme-review-11017454) --- #### What Are G2 Users Discussing About Voxpopme? - [What is Voxpopme used for?](https://www.g2.com/discussions/what-is-voxpopme-used-for) ### 21. [Testimonial](https://www.g2.com/products/testimonial/reviews) Testimonial helps collect video testimonials from your customers in minutes. You just share the link, and your customers can record their videos on any device, no login required! You can also embed all testimonials on your website with no coding. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Testimonial?** - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) - **Invitation:** 6.7/10 (Category avg: 8.4/10) - **Survey Link:** 7.3/10 (Category avg: 8.7/10) - **Media Library:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Testimonial?** - **Seller:** [Testimonial](https://www.g2.com/sellers/testimonial) - **Year Founded:** 2020 - **HQ Location:** San Jose, CA - **Twitter:** @testimonialto (3,788 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/testimonialto/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 62% Small-Business, 23% Mid-Market #### What Are Recent G2 Reviews of Testimonial? **"[Very practical & easy way to gather feedback](https://www.g2.com/survey_responses/testimonial-review-9947529)"** **Rating:** 5.0/5.0 stars *— Ryan O.* [Read full review](https://www.g2.com/survey_responses/testimonial-review-9947529) --- **"[Simple way to collect and showcase customer testimonials](https://www.g2.com/survey_responses/testimonial-review-6868014)"** **Rating:** 4.5/5.0 stars *— emil a.* [Read full review](https://www.g2.com/survey_responses/testimonial-review-6868014) --- ### 22. [Vocal Video](https://www.g2.com/products/vocal-video/reviews) In the past, video testimonials were prohibitively expensive and time-consuming to create. Organizations were left dealing with DIY video, expensive agencies, or diminishing returns from text reviews. Vocal Video is the only video testimonial platform that makes it incredibly easy to collect, edit, and share beautifully produced videos. Perfect for customer and employee videos, and used for marketing, to promote events, internals comms, sales enablement, and much more. Vocal Video is trusted by tens of thousands of customers ranging from the Fortune500 like ADP, Google, and GM to early-stage e-commerce brands. **Average Rating:** 4.8/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Vocal Video?** - **Ease of Use:** 9.6/10 (Category avg: 8.9/10) - **Invitation:** 9.3/10 (Category avg: 8.4/10) - **Survey Link:** 9.3/10 (Category avg: 8.7/10) - **Media Library:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Vocal Video?** - **Seller:** [Vocal Video](https://www.g2.com/sellers/vocal-video) - **Year Founded:** 2018 - **HQ Location:** Walnut Creek, CA - **Twitter:** @VocalVideo (176 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/vocal-video (7 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 79% Small-Business, 17% Mid-Market #### What Are Vocal Video's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Features (1 reviews) - User Interface (1 reviews) **Cons:** - Subscription Issues (2 reviews) - Account Issues (1 reviews) - Inaccurate Reporting (1 reviews) - Learning Curve (1 reviews) - Licensing Issues (1 reviews) ### What Do G2 Reviewers Say About Vocal Video? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Vocal Video's collector app simplifies UGC collection effectively. - Users find the **collector app convenient** for gathering UGC, appreciating the team's attentiveness to feedback. - Users value the **user-friendly collector app** of Vocal Video, appreciating the quick and easy collection of UGC. **Cons:** - Users find that **subscription issues** arise with the need to upgrade for essential features in Vocal Video. - Users find it requires **patience to resolve account issues** , affecting the usefulness of customer-generated content. - Users find **inaccurate reporting** challenging, as it requires patience to generate useful user-generated content. - Users find the **learning curve challenging** , requiring patience to obtain useful UGC from customers effectively. - Users note that achieving useful UGC requires **patience and multiple iterations** , impacting their overall experience with Vocal Video. #### What Are Recent G2 Reviews of Vocal Video? **"[Intuitive Tool with Room for Editorial Precision](https://www.g2.com/survey_responses/vocal-video-review-12640654)"** **Rating:** 4.5/5.0 stars *— Josh K.* [Read full review](https://www.g2.com/survey_responses/vocal-video-review-12640654) --- **"[Intuitive Video Creation With Helpful Support and Great Value](https://www.g2.com/survey_responses/vocal-video-review-12773036)"** **Rating:** 5.0/5.0 stars *— Vikki O.* [Read full review](https://www.g2.com/survey_responses/vocal-video-review-12773036) --- ### 23. [Simple Testimonial](https://www.g2.com/products/simple-testimonial/reviews) Simple Testimonial is a customer video testimonial collection software. The simple way to build trust fast. Collect and embed video testimonials in a few clicks. Boost conversions by up to 38%. **Average Rating:** 4.7/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Simple Testimonial?** - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) - **Invitation:** 9.2/10 (Category avg: 8.4/10) - **Survey Link:** 9.2/10 (Category avg: 8.7/10) - **Media Library:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Simple Testimonial?** - **Seller:** [Simple Testimonial](https://www.g2.com/sellers/simple-testimonial) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/simple-testimonial/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 22% Mid-Market #### What Are Recent G2 Reviews of Simple Testimonial? **"[Quick resource for gathering testimonials / customer feedback](https://www.g2.com/survey_responses/simple-testimonial-review-9969547)"** **Rating:** 5.0/5.0 stars *— Ryan O.* [Read full review](https://www.g2.com/survey_responses/simple-testimonial-review-9969547) --- **"[Easy to use](https://www.g2.com/survey_responses/simple-testimonial-review-9958036)"** **Rating:** 5.0/5.0 stars *— SAMIA Q.* [Read full review](https://www.g2.com/survey_responses/simple-testimonial-review-9958036) --- ### 24. [RecRam](https://www.g2.com/products/recram/reviews) RecRam is a dynamic SaaS company specializing in personalized video marketing solutions. Our platform revolutionizes the way businesses interact with their audiences by collecting interactive video and voice responses from visitors and users, providing comprehensive analysis and actionable feedback. Leveraging advanced AI-powered analytics, RecRam enhances user experience through tailored marketing tools and offers deep customer insights. Our suite of features includes seamless execution of surveys, feedback collection, and user research, empowering brands to forge stronger connections with their customers. With customizable call-to-action modes, efficient email collection, integrated calendar bookings, and extensive integration capabilities, RecRam supports marketing teams, customer experience specialists, and various industries in achieving more effective communication with their target audiences. Join us at RecRam and transform your customer engagement strategies with our enriched communication tools. **Average Rating:** 4.6/5.0 **Total Reviews:** 15 **How Do G2 Users Rate RecRam?** - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) - **Invitation:** 9.4/10 (Category avg: 8.4/10) - **Survey Link:** 9.4/10 (Category avg: 8.7/10) - **Media Library:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind RecRam?** - **Seller:** [RecRam](https://www.g2.com/sellers/recram) - **Year Founded:** 2022 - **HQ Location:** Muallimköy, TR - **Twitter:** @recramcom (3 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/recram/about/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Small-Business, 33% Mid-Market #### What Are RecRam's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Recruitment (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Effective (1 reviews) **Cons:** - Access Issues (1 reviews) - Diversity Issues (1 reviews) - Feature Limitations (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About RecRam? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of RecRam, consistently receiving quick assistance for any issues encountered. - Users find the **recruitment process streamlined** with RecRam, benefiting both job seekers and employers alike. - Users find RecRam's **ease of use** exceptional, simplifying the process for gathering video testimonials effortlessly. - Users love the **easy setup** of RecRam, enabling quick, professional video testimonials without confusion. - Users find RecRam to be **effective** in simplifying the recruitment process for job seekers and employers alike. **Cons:** - Users face **access issues** that hinder new users from effectively engaging with RecRam's features. - Users criticize the **limited access** for newcomers, making it challenging for them to engage with RecRam effectively. - Users feel that the **feature limitations** of RecRam restrict their overall experience and functionality. - Users desire more **customization options** on the recording page to better tailor their experience with RecRam. - Users feel there are **limited features** for customizing format options on the recording page of RecRam. #### What Are Recent G2 Reviews of RecRam? **"[The best video support I've used](https://www.g2.com/survey_responses/recram-review-9958398)"** **Rating:** 5.0/5.0 stars *— Ritvija S.* [Read full review](https://www.g2.com/survey_responses/recram-review-9958398) --- **"[Greatly needed and right on time!](https://www.g2.com/survey_responses/recram-review-11609141)"** **Rating:** 5.0/5.0 stars *— Aaron D.* [Read full review](https://www.g2.com/survey_responses/recram-review-11609141) --- ### 25. [Hark](https://www.g2.com/products/hark/reviews) Hark helps brands collect, analyze and report on customer feedback in a modern & video-first approach. We see results of 30% more feedback and useful insights (powered by AI) that a normal survey-based approach misses. Reduced support costs are an added bonus as well. **Average Rating:** 4.9/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Hark?** - **Ease of Use:** 9.8/10 (Category avg: 8.9/10) - **Invitation:** 9.4/10 (Category avg: 8.4/10) - **Survey Link:** 9.4/10 (Category avg: 8.7/10) - **Media Library:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Hark?** - **Seller:** [Hark Technologies](https://www.g2.com/sellers/hark-technologies) - **Year Founded:** 2021 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/send-hark (26 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 58% Mid-Market, 42% Small-Business #### What Are Hark's Pros and Cons? **Pros:** - Authentic Engagement (2 reviews) - Customer Insights (2 reviews) - Customer Support (2 reviews) - Automation (1 reviews) - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About Hark? *AI-generated summary from verified user reviews* **Pros:** - Users value Hark's **authentic engagement** , enabling genuine connections and insightful feedback from customers for enhanced experiences. - Users value Hark for its ability to highlight the **voice of the customer** and foster genuine partnerships. - Users highlight the **genuine and responsive customer support** from Hark, enhancing their experience and satisfaction. - Users love Hark's **automation features** that save time and enhance productivity by simplifying video insights and feedback. - Users appreciate the **ease of use** of Hark, benefiting from its seamless integration and automated features. #### What Are Recent G2 Reviews of Hark? **"[Perfect Ticket AI: Transcribes, Summarizes & Tags Videos for Faster Insights](https://www.g2.com/survey_responses/hark-review-12065722)"** **Rating:** 5.0/5.0 stars *— Nour M.* [Read full review](https://www.g2.com/survey_responses/hark-review-12065722) --- **"[Hark is the tool every true CX leader loves at first sight!](https://www.g2.com/survey_responses/hark-review-10398501)"** **Rating:** 5.0/5.0 stars *— Jessica-Rose G.* [Read full review](https://www.g2.com/survey_responses/hark-review-10398501) --- ## What Is Consumer Video Feedback Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Consumer Video Feedback Software? - [Survey Software](https://www.g2.com/categories/survey) - [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) - [User Research Tools](https://www.g2.com/categories/user-research)