Asigra Cloud Backup Reviews & Product Details

Asigra Cloud Backup Overview

What is Asigra Cloud Backup?

Asigra is an Enterprise Backup and Disaster Recovery (BDR) software platform that MSPs host and operate themselves as part of your services portfolio. And because MSPs own it, they control the customer relationship, the margins, and the pricing, which makes the MSP more valuable to a potential buyer. MSPs are partly valued by their number of secure customer relationships — one where they own what they sell, and they control the price, quality, service and customer communication. This is unlike insecure customer relationships shared with predatory cloud service vendor suppliers who can (and often do) steal the relationship. It’s not possible to own everything you sell. But it is possible to own some of it; specifically, the must-have products for all digital environments, like BDR software. Asigra was the first (and still the only) BDR software that keeps you out of the Attack Loop, the latest hacker move that has already taken out so many companies. And Asigra reduces risk exposure with multiple layers of protection including retention immutability, multi-factor authentication, password-free biometric authentication, backup renaming and a soft-delete for administrators. But most importantly, Asigra builds measurable value for your MSP. Because when you own what you sell and it’s worth buying again and again, your customers become assets you can leverage to garner a higher price when you eventually sell your MSP business.

Asigra Cloud Backup Details
Languages Supported
English
Product Description

Asigra Cloud Backup™ is an enterprise-class backup and recovery software solution that provides a single, integrated approach to data protection.

How do you position yourself against your competitors?

Only Asigra stops the ransomware Attack-Loop™. Our sophisticated signature-less malware detection engines identify and quarantine unauthorized or malicious embedded code, including unknown and “zero day” attacks, from penetrating backup and replication streams.


Seller Details
Seller
Asigra
Company Website
Year Founded
1986
HQ Location
Toronto, Canada
Twitter
@Asigra
3,655 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®

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Asigra Cloud Backup Reviews

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Features are available to backup almost any type of data including Exchange, SQL, VMware, Hyper-V, etc. Review collected by and hosted on G2.com.

What do you dislike?

Somewhat high learning curve due to multiple features. The user interface can be improved and made more user-friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Backup/restore and DR strategy. We use it primarily in the capacity of a Managed Service Provider/Reseller. Review collected by and hosted on G2.com.

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Storage Backup engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I love that the solution is VERY salable and robust. We are a MSP and there is very few products that offer the security needs we require and also the speed. For DR tests, backing up and restoring data Asigra does it all and does it well. Their tech support is great and knowledgeable. When we have had emergency issues over the years I have always gotten prompt excellent support, whether it is account team or tech support. They also have a features add forum where the developers put more time towards the requested items to make the product better. Review collected by and hosted on G2.com.

What do you dislike?

Some of the reporting on storage trend growth or custom reports can be not user friendly. The install process and setting up backups can be a bit overwhelming for a new administrator but with proper escalation of trained support this is easily overcome. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is one of the best solutions on the market, I have supported comvault and symantec over last decade at a architect level and this is far more salable and better to support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Over the years we have upgraded our system a few times and need to keep our customers data while moving into new hardware, Asigra does this and does it well. We are currently upgrading hardware and looking at new major version soon and this overall due to the last few years of upgrades going so well this is not a "scary" process. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Asigra is still one of the true do it all backup solutions that is on the market with the ability to protect so many different types of data. There are very few solutions that I have used in the past or use to this day that have the ability to protect such a wide range of platforms with a single solution. A lot of other solutions are focused solely around protecting at image levels giving you the entire VM back as quickly as possible which I agree is essential for fast DR however there is very little integration for PostgreSQL, MySQL, DB2 and so on in these solutions with the only way to get the data back performing an Instant VM. While that works Asigra allows you to control exactly what you want to take and how often you want to keep it with powerful retention rules making data storage way more efficient, why keep an image of an entire machine for 7 years when what you actually need is the database and only the latest server image. Asigra is second to none in this scenario.

Asigra have always been very security focused and with the FIPS 140-2 accreditation gives peace of mind to end users and service providers knowing that their data is secure which in the modern world of compliance is something that is essential and something that Asigra has had baked in for many years.

The entire solution is very wan and storage optimised ensuring that data is transferred offsite as quickly and efficiently as possible to ensure you can follow the 321 rule and get your data air gapped to protect against ransomware.

One of the biggest benefits for Asigra is its agentless nature allowing us to protect environments without having to worry about deploying lots of different agents. This is especially beneficial for protecting Cloud resources such as AWS, Azure and Google hosted environments as you can protect various different resources easily. Review collected by and hosted on G2.com.

What do you dislike?

One of Asigra's strongest features is always its biggest weakness, the wan and storage optimisation that ensures data is sent offsite as quickly as possible and stored as efficiently as possible can limit the speeds at which it restores. Asigra at present cannot compete with some of the other backup solutions with Instant VM and recovery so DR is slower than other solutions when you want to recover an entire machine however when you want data from years ago it is leaps and bounds ahead. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Choose this solution if you want complete control over your data retention and the ability to store years of data efficiently. Please take note to ensure you use a valued Asigra partner to set this up as like a house built on poor foundations the solution will perform poorly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are protecting numerous environments from small/medium businesses to enterprises ensuring that all their data protection needs are met and satisfied. Whether this is private, public or hybrid cloud setups including protecting data that is held within AWS, Google or Azure.

Asigra is significantly better than many other solutions that are out there for data retention and the overall efficiency of storing that data. Equally with Asigra I trust that if the data has been backed up successfully and cleanly that it will restore with no problems at all. Review collected by and hosted on G2.com.

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Owner
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Peace of mind knowing I have used this backup solution to recover from a disaster without any problems. The fact that I do not need an agent on any of my servers to get backups is also a bonus. The Ransomeware protection is amazing as well. What a great extra line of defence that is. Review collected by and hosted on G2.com.

What do you dislike?

I think the client needs more work... Especially the web based o365 backup client. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Been able to restore files (different versions included) as well as VMWare servers very easily.

Checking my files for RansomeWare on backup is a great bonus Review collected by and hosted on G2.com.

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Lead Technical Consultant.
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Extremely robust, with near guaranteed recovery of your data. You can set and forget this product. Review collected by and hosted on G2.com.

What do you dislike?

Support can be a challenge, it takes alot of back and forth via a not very user friendly support system to get your problem attended to. Once you have someone from support online it is fairly quick to solve but the process of getting there is painful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Less time spent worrying about backup operations. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The Asigra software gives you lots of control over your backups, with lots of backup types and settings. It also gives you detailed insights if something has gone wrong. Review collected by and hosted on G2.com.

What do you dislike?

Asigra has a steep learning curve for beginners. Also, the interface does not look modern as of version 14. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Asigra to power all of our cloud backup, and find it a great product to support and manage. Review collected by and hosted on G2.com.

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Storage, Backup and Network Engineer (IGS)
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It offers a centralized place for backups Review collected by and hosted on G2.com.

What do you dislike?

GUI and process logic might be couterintutive Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you read the docs and understand the philosophy behind the product - especially the intricacies of retention rules Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

deployed to most of our customers. Backing up various types of environments (servers) Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Server side administration, very mature product. Review collected by and hosted on G2.com.

What do you dislike?

Backup client recovery procedure. Lack of languages, Notification structure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Online backup and recovery. Review collected by and hosted on G2.com.

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IT Engineer / Network and Security Expert
Apparel & Fashion
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We start to work with a virtual private datacenter from few month, all the server will be saved with Asigira without any problem and a really good performance Review collected by and hosted on G2.com.

What do you dislike?

At this moment I didn't see nothing to dislike Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We solved the problem to backup a remote datacenter so we need to change our approach from the standard on premise solution Review collected by and hosted on G2.com.

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Teaching Assistant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The basics are all at my fingertips and and it has simple commands Review collected by and hosted on G2.com.

What do you dislike?

it does not have any drawbacks that I can see Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is the right choice for any company Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

the business strategic plan. The amount of data that can be stored Review collected by and hosted on G2.com.

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AM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

it works perfect with least issues and has all required configuration. Its also easy for reporting and support is very helpful Review collected by and hosted on G2.com.

What do you dislike?

its not easy for global deployment,

its not easy for global configuration change, the config file has to be changed manually to each machine. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to restore data when required, thats whats most important to me.

I have data with Renovo which secured and recoverable whenever and wherever I want. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use and understand when there a occasional issue Review collected by and hosted on G2.com.

What do you dislike?

Needing administrator right to SQL.No help locally from what I can see. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Nightly backups for remote customers Review collected by and hosted on G2.com.

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CI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

asigra is a solid backup solution for smb and enterprise clients, i found the interface very easy to use Review collected by and hosted on G2.com.

What do you dislike?

i felt the software required too much resources and a dedicated server Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

asigra allows us to backup our entire enterprise wihtout too much hassle Review collected by and hosted on G2.com.

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IT Technician
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The software has exceptional logging and fine-grained detail into what's happening at any given moment. IP addresses, software version numbers, machine hostnames, dates, times and pretty much any other detail you can think of is logged in the software. This greatly assists in troubleshooting efforts across the board. Review collected by and hosted on G2.com.

What do you dislike?

The ds-client service sometimes randomly stops on customer's servers. We have used task scheduler as a workaround to restart this service a few minutes prior to backup jobs, but we would still like to find out why the service randomly dies. Nothing informative is in the system event logs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You won't be disappointed! Pay close attention during training, read over the booklets, and do your best to educate your co-workers on the software. The tools you need to back up just about anything are right there in front of you! We are using roughly 15% of the features available in the software and have created a full-fledged service for our customers. The backup software has brought peace of mind to many of our customers. There is still a lot for us to learn, but we can tell the product is headed in the right direction. Updates are very frequent, we receive e-mails every few days about new patches being released. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Many clients are looking for a one-stop shop for backup and disaster recovery solutions. Asigra has provided that. It has allowed us to branch out into multiple services other than just plain old backup. Review collected by and hosted on G2.com.

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Chief Technology Officer
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Management of solution. The centralized controls of the DS-System (heart of the solution) plus its agentless backups means fewer moving parts that can all be controlled with just a few steps. Review collected by and hosted on G2.com.

What do you dislike?

Being so broad-based — support for many platforms, application specific backups, replication, etc. — it is complex and expensive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We learned a lot over the years about how to architect a back-end solution that supports hundreds of customers with thousands of servers. If you starting out, seek a consultant on best practices for design and implementation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Highly reliable restoration of data, scalable to PB of protected backups with minimal staff. Review collected by and hosted on G2.com.

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Sr. Client Services Engineer
Telecommunications
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I have been maintiaing client backups using Asigra for over 2 years. From the start their tech support team is top notch! The product itself has come a very long way in ease of use, deployment and maintenance as well. Overall it is a solid backup solution. Review collected by and hosted on G2.com.

What do you dislike?

The backup reports could use some additional features. The backend maintenance that needs to be performed can be an issue on larger backup sets. From daily/weekly admins, Autonomic healing, master/delta rebuilds, etc. However this is not as much of a problem since they have gone from version 9 to version 12.x in our tenure. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We dont use all the backup solutions they offer, such as moble, BMR, invoicing, etc. We primarly use the standard backup solution for our clients and it works very well overall. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The biggest compliment i get from clients is how fast I can recover data, specifically flat files. Asigra is solid when it comes to file recovery in general. Review collected by and hosted on G2.com.

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Cloud Solutions Advisor
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Some of the things I like best about Asigra are the agentless architecture, multi-platform capability and enterprise ready features. All of my clients enjoy not having to manually update servers and like the fact that we can handle any type and size of environment. Review collected by and hosted on G2.com.

What do you dislike?

I think the place in which Asigra needs to be improved is the user interface and demo ability. I know that there are plans to do this in the next version. Backup is not sexy at all. If there was a way we could potentially improve upon the demo interface I think Asigra would appeal to more people. Although users aren't necessarily using the software, they like it to look new and fresh. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Many people I speak with are exerting unnecessary time in monitoring backups and worrying about DR. Asigra has enabled me to help these folks focus on more pressing IT issues at their work. Review collected by and hosted on G2.com.

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Network Operations Center Analyst
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Built from the ground up for MSP's Asigra's Multi tenant, agentless backup never ceases to amaze me with it's capabilities to backup everything from Enterprise servers down to Desktops and even cellular phones and it's almost limitless functionality. Asigra has steadily imporved the functionality/code of their product over the years. Where other backup companies buy functionality, Asigra develops it. Coming with a new GUI in 2015 put's Asigra in a class by itself because whether it's the CEO that deleted that all important email or that server crashes "Recovery is Everything." Review collected by and hosted on G2.com.

What do you dislike?

I feel like reporting, specifically historical reporting could be more robust. In addition I also feel like there is a dance with support where you have to confirm details already put in the ticket before you can get on a call for quick resolution items. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Buy it, learn it, implement it and then set it on cruise control. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Protecting customers from data loss can sometimes not come with the importance that it should. When disaster strikes knowing the data is there allows 1 to shine in their duties. Review collected by and hosted on G2.com.

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Systems Administrator
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

A cloud backup system that is agent-less. You just simply need to install an interface (DS-User) to interact w/your backup jobs.

Block level backup. You only backup files changes as opposed to sending the whole file, saving bandwidth.

Ease of use. I find the interface is relatively simple to use and get used to. If you have never used backup software, I feel the program caters to all user levels. Review collected by and hosted on G2.com.

What do you dislike?

The event log errors that are returned by some failure a job has. Some are cryptic.

When restoring file types, I'd like to see the ability to restore multiple extensions, as opposed to 1.

I would like to see more community involvement. There are not many online resources for support other than Asigra's helpdesk and a random unofficial forum. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I never used Asigra until I started working at my current company. I would recommend Asigra as I believe the basic features are easy to adapt to. As I learned more, the way files are stored on our server, saves us storage cost and is an incredibly smart way of file storage/backup. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the need of storing confidental files for our customers so they don't have to worry in the instance of DR or file corruption.

Benefits:

The way files are stored on the server, saves space and cuts cost.

The clients never see a difference in bandwidth when backing-up/restoring items on their network. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Asigra can backup everything on anything. It has very simple and smart licensing model. Asigra Company has great service on all levels, from sales to technical and end costumer service. The software itself is very stable and functional. It has all our requirements as a cloud backup service provider to customers in all sectors, including the health sector. Review collected by and hosted on G2.com.

What do you dislike?

In the start the GUI may seems little user friendly, but after great guidelines from Asigra you get a hands on things. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cloud backup service provider for healt sector. Review collected by and hosted on G2.com.

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Cloud Services Solutions Architect
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Wide-ranging agentless platform support, including VMware, Hyper-V, Windows, Linux, Android, and iOS. It's also built for both enterprises and service providers. Review collected by and hosted on G2.com.

What do you dislike?

Interface will be updated in version 13, so I'm very much looking forward to that.

Support could also be streamlined a bit.

Adding replication features to the product would round out things and put it on more equal footing with competitors. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Providing agentless backup for enterprises and service provider customers. Better management and support of backups. Review collected by and hosted on G2.com.

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AC
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Backing up and restoring data Asigra does it and does it well. A agentless cloud backup system that’s best in class. Very easy of use if you have never used backup software before. No more multiple point solutions to manage. And for the clients it is a secure, reliable offsite backup. Review collected by and hosted on G2.com.

What do you dislike?

Reporting could be better. Also the cost of ongoing support for Asigra is kind of overwhelming. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Protection from data loss Review collected by and hosted on G2.com.

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Time and Attendance Sales
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We like the partnership and the hassle free problems after Asigra is installed. Review collected by and hosted on G2.com.

What do you dislike?

Right now it is hard for us to be competitive in pricing this backup solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are giving the customer a reliable and robust backup solution. The benefits we have realized have been the lack of maintenance needed for this product after install. Review collected by and hosted on G2.com.

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