
The file level backup restore process in version 11 was flawless. I was able to restore files to customers at any time from my desk.
Support staff very knowledgeable. Good to have engineers available to assist.
Level 1 training very useful. Staff at their office were very nice. Felt like I was apart of their family while there.
Simple offsite file restores are quick and easy.
Setting up customer backups are very easy. Initial seed process quite easy. Review collected by and hosted on G2.com.
Version 11 did not have the ability to take snapshots they said it would be available in their later version.
Trying to restore email from full exchange store backup was very difficult. We were not successful in find email.
Have to purchase support credits. I ran out of these quickly and would rather have paid for a full year of support. I did not like it when I was out of credits and had to get more before I could get assistance. Review collected by and hosted on G2.com.