We LOVE Ashby at HackerOne. The product is fantastic, fully customisable and the reporting is second to none.

But the customer service is also a huge part of what makes Ashby great. The incredible support that we got from the very beginning of our implementation process from Christian, enabled us to implement in a very short timescale. The support we had from Arjun when integrate workday was invaluable. We were able to integrate without bringing in any third parties.

There are regular feature releases and the product is just getting better monthly. Review collected by and hosted on G2.com.

Because the reporting is so in depth, there are a lot of nuances to learn - for example the interviews section. But I don't see this as a dislike - just something you need to become familiar with in order to use the functionality to its full potential Review collected by and hosted on G2.com.

I love the analytics and use it daily. It is for hiring managers to see the status of their role or pull analtyics of the hiring pipeline on their own. I also love that new features are constantly being launced to make it the best ATS on the market. The implementation process was very easy and integrated with all of the platforms we wanted it to. Also our customer sucess rep is so helpful in making sure we have everything we needs and teaching us how to use the system to the fullest. Review collected by and hosted on G2.com.

For scheduling it's not quite as powerful as something like modernloop, however it is nice that everything is streamlined and that you don't have to copy over all the interview plans and interviewers. Review collected by and hosted on G2.com.

High degree of visibility, customization, customer support, ease of use, ease of implementation, ease of integration, nd UI. Review collected by and hosted on G2.com.

Customizations can get overwhelming so need to find the right balance for what works for your situation. Review collected by and hosted on G2.com.

I've never had a better onboarding experience. We're a small company so our onboarding support was email-only and I was initially worried about how much support we'd get. Jared Haynes and the rest of the team were spectacular for implementation. They've raised the bar for how email-only onboarding and customer support can be done.

The product itself is great too - it's comprehensive, easy to use, and we use it every day. The integrations were straightforward as well. Review collected by and hosted on G2.com.

It would be nice if there was also a version catered to recruiting firms in addition to internal recruiting teams. But it was fairly straightforward to set up workarounds. Review collected by and hosted on G2.com.

We inherited an ATS that was unsuited to our needs so when the contract came up for renewal, we started an intesive benchmarking exercise in order to find a better solution. Despite being relatively new to the market, Ashby was by far outperforming its competitors on many areas. The market we operate in requires our recruitment team to do extensive headhunting and we do not have a big team to rely on yet so our Recruiter also have to be very versatile. Because of this, it was important for us to have an ATS that would optimise our sourcing efforts while also making the repetitive tasks like scheduling and reporting faster. Ashby is an "all in one" solution that allowed us to get rid of 3 different systems we previously needed for headhunting efforts (email finding tool, email sequencing tool, CRM) while also providing the best scheduling features I've ever seen. So much so that we're pretty confident we will never need to hire a Coordinator going forward.

Besides that, we were welcomed with and keep receiving the most amazing customer support/service I've ever seen. The implementation and integration with our other systems was seamless thanks to our Ashby partners. They are extremely responsive, take feedback on board (we've seen a number of our requests/feedback being implemented into new features), and are always here to help when something doesn't quite make sense. We use Ashby on a daily basis so it is also quite important for us to have a robust solution and we've never been disappointed. We've had literally 0 downtime since the start, the systems update are available easily and frequently by just refreshing the browser.

I'm sure I'm forgetting a lot of things but I can't emphasise enough how great an ATS (and more) it is. You can tell that the product was built by people who deeply understand recruitment and Recruiters' needs. It's a breath of fresh air and I have no doubt it will become the tool of choice for many more Recruiters out there. Review collected by and hosted on G2.com.

Nothing! There are some parts that can take a little longer to understand, such as reporting, but this is the case with every other product out there and the main difference here is that the CSM and support team are always here to help. Review collected by and hosted on G2.com.

You can easily break down complex recruitment process building in automation at every step change of a candidate journey. This initial effort to onboard a new vacancy into the system enables a smoother, faster transition for candidates through our hiring funnel.

Data visibility, I am a data nerd, most of Ashby's competitors which I've used a few of give you a data bolt but it's usually lacks depth and doesn't allow for a customisable use case like Ashby does, we all measure and drive recruitment success differently and Ashby has built the platform with Data in mind, you can go to the smallest detail or give a comfortin overview of the funnel, NPS survey and begin predicting hiring success. Not ATS comes close! Review collected by and hosted on G2.com.

Nothing of note, some complexities of the system could be sensitized better with customers, this is due to it being a unicorn tool, it has features others don't. So this does take a few short weeks to onboard into your ways of working and understanding.

Big shout out to the customer success team for guiding us through this! Review collected by and hosted on G2.com.

I've had experience with almost every major ATS on the market and I can say with confidence that Ashby has them beat!

Most ATS's require bolt on systems to cover sourcing/sequencing, scheduling, and reporting/data visualization whereas Ashby has all of this functionality built it. It's particularly strong from the data perspective and the system was built with that in mind and clearly from the perspecitive of someone who has had to report on recruitment metrics. The reporting system is also fully customizeable to your teams needs.

They've also had one of the fastest product improvement cycles I've ever seen being able to take customer feedback and release features within months. Their customer success team has also been great to work with overall. Review collected by and hosted on G2.com.

There's honestly not a lot I can say that's been negative about our experience with Ashby. Review collected by and hosted on G2.com.

There's SO much to love about Ashby - a few highlights for me have been:

- Speedy implementation

- Great service from our CSM, Beth, and additional Rec Ops support from Shannon when setting up our reporting

- Next level reporting, making sharing insights with stakeholders super easy. Additional features like schedule-send dashboards and custom branding really add to this

- The speed of new feature releases is incredible, and the turnaround on product/feature requests is tons quicker than I've seen with other ATS solutions

- The fact that it's all-in-one including outreach sequences, standard ATS, data and insights - minimising the tech stack and therefore costs

Ashby are really best-in-class and I would hate to go back to using an out-of-the-box ATS now! Review collected by and hosted on G2.com.

Interview scheduling has tons of useful functionality - autoscheduling, calendar integrations, etc etc - but can take a while to figure out, not super easy 1-click use. But it's worth it! Review collected by and hosted on G2.com.

We transitioned to Ashby in August and it is the best recruiting tech I have used in my career. We love the customization within Ashby and it is very user friendly. Our hiring leaders were quick to transition and commented on how much they love the platform UI. We love their dashboards and reporting - I have never had such powerful analytics and insights until Ashby! The CSM and support team is likek none other I have worked with - quick to respond and share our feedback and follow-up accordingly. Review collected by and hosted on G2.com.

While we love how easy it is to customize, it can also be challenging to navigate and keep things organized, especially as you are setting up shared interviews and feedback forms across open roles. We are still working on best practices around this. Review collected by and hosted on G2.com.

Kelsey was a tremendous help and we are so grateful for her assistance as we transitioned back to Greenhouse. Unfortunately, we only got to work with her upon exit. This was quite challenging as there were a lot of holes in the data and needed to go back and get additional reports pulled to fill in the information. Review collected by and hosted on G2.com.

Moving to Ashby from Greenhouse cost myself, my team, and my company an exorbitant amount of time and also the cost we spent on the tool and loss of time hiring. We ultimately ended up moving back to Greenhouse. We paid Ashby to deliver on a product and post our jobs and it failed to do what it is supposed to so badly that we needed to move away from it. Luckily, they let us out of our contract.

Mind you Greenhouse is not perfect and we had reasons to want to look elsewhere.

I asked every recruiter on my team individually, “If you had to login right now to Ashby or Greenhouse, which one would you choose?” Each person without hesitation said “Greenhouse” and I knew I had a lot of work ahead of me.

Had the sales person known the answers to the questions that he absolutely should have known after being there for nearly two years, this all could have been avoided. Had he actually understood and properly explained how the licenses worked then that would have told me everything I needed to know and that it was not the right ATS for us.

Oftentimes, I would get the response to questions I asked, “Why is that important?” This is a big red flag and tells me that people that work at Ashby don’t understand what recruiters do, our challenges, and most importantly compliance. As a recruiting tool company that should be widely known and understood.

I would also reach out if something wasn’t working and would be told I did something wrong only to find out it was in fact a bug. This happened several times in the 3 short months we used the tool.

The final straw though was when I went to post a job and noticed I did not get any applicants. When we post roles in India we will get flooded with applicants. I reached out and was told I never connected Indeed which I had and knew was wrong since we had been getting applicants from Indeed before. It turns out that there was a bug that disconnected our job board to Indeed and one other board. I thought it was weird we were getting so few applicants for some roles. I asked when the bug had happened and it was 30 days prior. So our roles were not posted for 30 days. If you had a bug wouldn’t you alert customers to check and make sure that they were not impacted by this bug???

I spent countless hours sharing feedback from our experience on why we were leaving. So many things were missed in the implementation process that could have been caught. I know we were not the first Greenhouse customer to move to Ashby so why would there not be a checklist? We kept finding things as we went and then had to go back to set stuff up so that reporting would work. Why wouldn’t we have done that in the first place?

The time I have spent I have not been able to get to reporting and other things that my boss has asked of me and could have been spent hiring or training my team. This truly negatively impacted myself and my company in hiring.

Had things been properly explained on several different issues, the poor onboarding experience and our jobs being unposted from Indeed (for an entire month!) are what have made me feel that this was the worst decision I have made in my professional career and felt the ongoing pain of that even in migrating back to Greenhouse. This caused major hardship for our business and has put us further behind in hiring and loss of time that we can NEVER get back.

We were really hoping that Ashby was going to be that all-in-one solution that they claim to be but never got past the ATS. The AI and other things don’t matter if your ATS is broken. Ashby made the same mistake most recruiting tools do: 1) they don’t understand recruiters and 2) branch off and build other things without making sure their core product works. Review collected by and hosted on G2.com.