Ascendo AI Reviews & Product Details

The chatbot has helped me, as a Level 1 SCADA engineer with limited background in SCADA engineering, access archived files and system features through our ticketing system (Freshservice) via an API. Ascendo was also able to quickly connect the API key to our solution (multiple API keys from multiple documentation sources, e.g., Confluence), which made the overall setup more robust and improved the quality of the chatbot’s output.

Ascendo AI has reduced the time I spend searching through historical tickets and knowledge to find the right resolution. Instead of manually reading through large volumes of data, it generates relevant troubleshooting guidance quickly, which helps close cases much faster, even during busy periods. Overall, this improves response time, reduces effort, and allows the team to resolve issues efficiently while maintaining resolution quality. Review collected by and hosted on G2.com.

At the start, before troubleshooting with the Engineer, the output wasn’t very relevant to the questions being asked. However, after we reached out to the team staff, they were able to reconfigure their backend and deliver better results for our team. Review collected by and hosted on G2.com.

Ascendo AI's agent tools have demonstrated strong capabilities in helping technical support teams work faster and with greater accuracy. Beyond the product itself, the Ascendo team brings deep expertise in agentic AI technologies and best practices, making them a genuinely collaborative and knowledgeable partner throughout our evaluation. Review collected by and hosted on G2.com.

It's too early in our evaluation to have identified any meaningful dislikes. I look forward to seeing how the product matures as we expand our usage. Review collected by and hosted on G2.com.

From my perspective, Ascendo AI has done an excellent job starting the change management process early in the project. Their team has been proactive in engaging with users during meetings, taking the time to listen carefully and understand real user needs and the underlying user stories.

What stands out most is their responsiveness and ability to quickly translate feedback into meaningful improvements. They consistently develop solutions aligned with user requirements and deliver updates with an impressive turnaround time.

This fast and collaborative approach has made a noticeable difference in driving user adoption and ensuring the solution evolves in line with what users actually need. Review collected by and hosted on G2.com.

So far there is nothing to dislike about Ascendo AI Review collected by and hosted on G2.com.

Strong support.

UX design gives good transparency of where the information is coming from

Easy setup Review collected by and hosted on G2.com.

Up to this point, we have not come across any major shortcomings. Review collected by and hosted on G2.com.

Ascendo AI is integrated within our ServiceNow-based customer support system, making it easy for the team to use within existing workflows. At any point, we can quickly understand the intent, summary, and sentiment of an open support case. Through the “Solve” feature, the platform provides clear diagnosis and resolution steps to pursue. The team has also appreciated the strong responsiveness and support from the Ascendo AI team. Review collected by and hosted on G2.com.

So far there is nothing to dislike about Ascendo AI Review collected by and hosted on G2.com.

We engaged Ascendo AI to create a PoC for a voice bot. The PoC works exactly as described. The highlight so far has been the Ascendo team, how attentive they are, and how easy they are to work with. Review collected by and hosted on G2.com.

There are no negative comments or dislikes regarding Ascendo AI at this time. Review collected by and hosted on G2.com.

Very easy to perform the analysis for a customer and understand the planning risk and what we need to do to support the committed SLA. Allows us to understand the customer risk before they occur. Review collected by and hosted on G2.com.

Nothing much to dislike. The Ascendo team has been quite supportive in listening to our requirements and helped us to define leading practices when it comes to a proactive customer support plan. Review collected by and hosted on G2.com.

Ascendo is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo helps us to take proactive actions. Review collected by and hosted on G2.com.

Nothing much to dislike. In fact, Ascendo team has been very supportive and works with us to address any support issues. They also help to define their roadmap based on customer needs Review collected by and hosted on G2.com.

Ascendo is extremely easy to add new products. We like the design and the ease of use in terms of getting the solutions to customer reported problems. Flexible team to hear our feedback Review collected by and hosted on G2.com.

nothing the tool is nice. we have now all Patient Care Solution products available in Ascendo. The tool is deployed in EMEA region as well. The tool is always evolving. Review collected by and hosted on G2.com.

Ease of use, makes it very easy to find solutions to issues raised by customers, native and straightforward slack support, and an amazing customer success team and support. Review collected by and hosted on G2.com.

Couldn't really find any downsides. I'm very happy with the product and the support given. Like any product, we have to be involved when knowledge sharing and change management. Review collected by and hosted on G2.com.