Ascendo AI Reviews & Product Details

Ascendo AI agents work with Field Service technician and Technical Support Engineers. 60% of the Operating budgets for B2B Product Companies is Support and Service. Product technical support is complex requiring engineers and technicians consistent onboarding, training. Most knowledge is with Experts and when attrition happens, knowledge is lost! Over 40% of Engineer's time goes in creating knowledge. Budgets are locked and teams are looking for every way to scale with quality. Ascendo AI teammates are Human aligned, self learning, measure themselves in quality, speed, accuracy and are trained for these industries - High Tech, Medical Devices, Energy, Utilities and Industrial Equipment. Companies like Infinera, Teradata, EDF Power solutions, GE Healthcare and many more use Ascendo AI agents to bring quality, safety, productivity and consistency with scale! Ascendo offers Knowledge first AI teammates for B2B complex service and support teams. These AI teammates enable technical and field support engineers and their teams provide superior Support Experience. AI teammates automate and enhance every step of the complete product support journey experience working alongside humans. Ascendo AI is your product expert in your back pockets.

Seller

Ascendo.AI

Discussions

Ascendo AI Community

Overview by

Karpagam Narayanan

Pricing

Pricing provided by Ascendo AI.

Ascendo AI

Pay As You Go

Per Month

View More Pricing Information

Top-Rated Alternatives

Qualtrics Customer Experience

View All Alternatives

Ascendo AI Integrations

(3)

Integration information sourced from real user reviews.

Ascendo AI Media

Ascendo AI Demo - Ascendo Proactive Support Experience

Ascendo.AI automates support experiences together with customer support teams. Ascendo Human-Machine self learning engine increases the speed, accuracy, and productivity of customer support and success teams.

Ascendo AI Demo - Ascendo Support Operations in a Box

Ascendo helps agents solve issues, detects anomaly, provides knowledge intelligence, manages backlog, makes spares planning smart. It provides fully automatic self service to end customers with cutting-edge AI, Cognitive RPA, NLP, and ML technologies. For any leader of support or success,...

Provide the support for Agents to excel in any channel - Slack, Bot, email, Phone, Whatsapp. Learn from each interaction to make every agent an expert. Automatically identify areas of improvement for agent quality, productivity and experience.

Ascendo provides fully automated self service to end customers with cutting-edge AI, Cognitive RPA, NLP, and ML technologies. Plug it in your existing self service channels or use it directly for search or conversational and it is ready to go! Say good bye to setting up decision trees, k...

Get actual actions for support leaders around automatic categorization, Voice of the Customer, Escalations, Sentiment and many more.

G2 reviews are authentic and verified.

Here's how.

Verified User in Renewables & Environment

Mid-Market (51-1000 emp.)

1/22/2026

"Robust Chatbot Integration: Quick Freshservice API Setup for Better SCADA Support"

5/5

What do you like best about Ascendo AI?

The chatbot has helped me, as a Level 1 SCADA engineer with limited background in SCADA engineering, access archived files and system features through our ticketing system (Freshservice) via an API. Ascendo was also able to quickly connect the API key to our solution (multiple API keys from multiple documentation sources, e.g., Confluence), which made the overall setup more robust and improved the quality of the chatbot’s output.

Ascendo AI has reduced the time I spend searching through historical tickets and knowledge to find the right resolution. Instead of manually reading through large volumes of data, it generates relevant troubleshooting guidance quickly, which helps close cases much faster, even during busy periods. Overall, this improves response time, reduces effort, and allows the team to resolve issues efficiently while maintaining resolution quality. Review collected by and hosted on G2.com.

What do you dislike about Ascendo AI?

At the start, before troubleshooting with the Engineer, the output wasn’t very relevant to the questions being asked. However, after we reached out to the team staff, they were able to reconfigure their backend and deliver better results for our team. Review collected by and hosted on G2.com.

What problems is Ascendo AI solving and how is that benefiting you?

We have a team of engineers who rotate on-call, and the team comes from a wide range of backgrounds. On weekends, we receive calls from our OCC that require expertise in one of these areas. When an issue needs immediate attention, our on-call engineer can use Ascendo.ai to get guided toward an appropriate solution, or receive ticket numbers and references to dive deeper into the issue. This means the on-call engineer doesn’t need deep experience across every knowledge area; they can follow the step-by-step procedure Ascendo outlines, or review the tickets Ascendo returns when prompting the chatbot.

The chatbot can also create Knowledge Base articles based on what users have asked in the past. We’re able to edit that output so future prompts reflect what the engineers have manually added. On the analytics side, there’s visibility into how many questions is being asked, along with an easy-to-read dashboard that provides a clear overview of how the team is using the solution. The team behind it is responsive and willing to review feedback quickly, whether via Teams or on a call.

Implementation of new data via API was quickly added by team within hours. Review collected by and hosted on G2.com.

Anton M.

Senior Digital Product Manager

Enterprise (> 1000 emp.)

1/6/2026

"Excellent Support and Transparent UX Design"

5/5

What do you like best about Ascendo AI?

Strong support.

UX design gives good transparency of where the information is coming from

Easy setup Review collected by and hosted on G2.com.

What do you dislike about Ascendo AI?

Up to this point, we have not come across any major shortcomings. Review collected by and hosted on G2.com.

What problems is Ascendo AI solving and how is that benefiting you?

Ascendo AI is assisting us in bringing together both our structured and unstructured knowledge. We use all the aggregated knowledge to created fully automated troubleshooting guides.

We also use Ascendo AI for parts prediction, helping to ensure technicians have what they need on-hand before going into the field, and making sure issues are resolved on the first climb up tower.

Using our new approach, we created troubleshooting guides for 200 unique faults in two days, with manual intervention needed for only three. Previously, producing 20 guides required several weeks of work by subject matter experts, and extensive manual effort. Review collected by and hosted on G2.com.

Richard B.

Senior Logistics Analyst

Enterprise (> 1000 emp.)

11/8/2022

"Helps us to plan proactively for customer SLA"

5/5

What do you like best about Ascendo AI?

Very easy to perform the analysis for a customer and understand the planning risk and what we need to do to support the committed SLA. Allows us to understand the customer risk before they occur. Review collected by and hosted on G2.com.

What do you dislike about Ascendo AI?

Nothing much to dislike. The Ascendo team has been quite supportive in listening to our requirements and helped us to define leading practices when it comes to a proactive customer support plan. Review collected by and hosted on G2.com.

What problems is Ascendo AI solving and how is that benefiting you?

We have several critical customers that are telecom service providers with high-performance needs. We use Ascendo to proactively understand the risk and the planning and support requirements so we can take proactive actions. At any point in time, we can get the service risk for any of our customers. Review collected by and hosted on G2.com.

Stacy M.

Demand Planner

Enterprise (> 1000 emp.)

11/15/2022

"Absolute must for managing customer support SLA"

5/5

What do you like best about Ascendo AI?

Ascendo is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo helps us to take proactive actions. Review collected by and hosted on G2.com.

What do you dislike about Ascendo AI?

Nothing much to dislike. In fact, Ascendo team has been very supportive and works with us to address any support issues. They also help to define their roadmap based on customer needs Review collected by and hosted on G2.com.

Cedric P.

Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa

Enterprise (> 1000 emp.)

11/14/2022

"Must have solution finder tool for Field Service"

5/5

What do you like best about Ascendo AI?

Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems.

Flexible team to hear our feedback Review collected by and hosted on G2.com.

What do you dislike about Ascendo AI?

nothing the tool is nice. we have now all Patient Care Solution products avavilable in Ascendo. The tool is deployed in EMEA region as well. The tool is always evolving. Review collected by and hosted on G2.com.

Yaniv H.

Implementation Engineer

Mid-Market (51-1000 emp.)

10/7/2022

"Awesome product support for multi channel"

5/5

What do you like best about Ascendo AI?

Ease of use, makes it very easy to find solutions to issues raised by customers, native and straightforward slack support, and an amazing customer success team and support. Review collected by and hosted on G2.com.

What do you dislike about Ascendo AI?

Couldn't really find any downsides. I'm very happy with the product and the support given. Like any product, we have to be involved when knowledge sharing and change management. Review collected by and hosted on G2.com.

Chandrasekar E.

Senior Quality Manager Technical Service APAC

Enterprise (> 1000 emp.)

9/6/2022

"Deeper insights on the field usage of our equipment"

5/5

What do you like best about Ascendo AI?

We have complex medical devices and we perform varying types of preventative maintenance. Ascendo brought out the insights on the cause and effect of such PMs and the trending issues using Ascendo’s inference models. These insights are helping us to make proactive steps in the way we provide services. Review collected by and hosted on G2.com.

What do you dislike about Ascendo AI?

We only had positive experiences with the Ascendo team. In addition to the Ascend models, the customer success team is top notch and works with us actively. . Review collected by and hosted on G2.com.

Brenda G.

Director of Customer Success

Small-Business (50 or fewer emp.)

8/29/2022

"Innovative product offerings and amazing support"

5/5

What do you like best about Ascendo AI?

The Ascendo team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Review collected by and hosted on G2.com.

What do you dislike about Ascendo AI?

No call outs here as we've only had positive experiences with the Ascendo team Review collected by and hosted on G2.com.

Ahmad A.

Country Senior Engineer

Mid-Market (51-1000 emp.)

11/15/2022

"Ascendo Feedback"

5/5

What do you like best about Ascendo AI?

The search engine. Products devided by groups. Review collected by and hosted on G2.com.

What do you dislike about Ascendo AI?

More groups and models for every segment need to be added in. Review collected by and hosted on G2.com.

James F.

Director of Service Planning

Enterprise (> 1000 emp.)

4/27/2022

"Perfect Solution for Reverse Logistics Support"

5/5

What do you like best about Ascendo AI?

Flexibility to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation Review collected by and hosted on G2.com.

What do you dislike about Ascendo AI?

Not much to dislike with this product. But we continue to partner to enhance the Ascendo Product Roadmap with our growing and ever-changing high tech requirements. Review collected by and hosted on G2.com.