I don't use the full function of the application, but what I do use it has been really easy to find the items I am looking for. Review collected by and hosted on G2.com.

I wish it was easier to find the Email the invoices are coming from. With the current set up you have to look thoroughly before finding this link. Maybe make a links in order by name and instead of side by side, put in a column. Review collected by and hosted on G2.com.

The most helpful thing with Smart Touch AP is the ease of use. Searching for accounts is quick and easy with this program. The system also learns and begins to guess the coding for invoices and most of the time - they're correct. Review collected by and hosted on G2.com.

Downsides to Smart Touch AP is the time it takes to get the invoice loaded for us to begin work. At first, it was a learning curve for me because I could have already entered the invoice in the time it took to show up in STAP. Review collected by and hosted on G2.com.

I would strongly recommend Ascend Smart Touch AP to any and all who are looking for a great system to manage your AP department. Their team provided a simple transition process. Review collected by and hosted on G2.com.

To date, we have not found any problems that have prevented us from accomplishing our daily tasks. Review collected by and hosted on G2.com.

How quickly it is to enter and see the invoices you enter. Review collected by and hosted on G2.com.

The system not recognizing certain vendors. Review collected by and hosted on G2.com.

SmartTouch AP has been a great asset for us, the ease of use and the OCR success rate makes using it so much better than our prior tool - the team spends a lot less time fixing what is stopping the invoices from integrating and just codes them Review collected by and hosted on G2.com.

Not really sure if it is a SmartTouch issue but sometimes the time it takes for certain cells to populate can take longer than expected, but that is probably the only negative Review collected by and hosted on G2.com.

The ability to get invoices instantly and directly from vendors via email ingestion is extremely time-saving and reduces human error of manually having to input invoices. The OCR works great and reduces errors due to not having to input the information manually. The customer service at Ascend is outstanding and we enjoy working with our business partners. Review collected by and hosted on G2.com.

There are a few kinks that have taken an extended amount of time to get fixed -- such as the way the invoice dates are coming through. I also wish that the users could have more control in certain situations, like when a large invoice gets sent through and holds up all other invoices, it would be nice to cancel that invoice on my own without opening a ticket. Review collected by and hosted on G2.com.

The ease with which I was able to use the program is certainly the best feature. Within less than a week I felt fully comfortable utilizing the system. Review collected by and hosted on G2.com.

There are certain features that were unique to our last system which are currently missing in Ascend. However, we have been told that these will be added over time. Review collected by and hosted on G2.com.

I like the fact that most invoices are automatically filled in. I usually have to add a spend category and the store location. Review collected by and hosted on G2.com.

Ascend does not always autofill the correct vendor. It sometimes gets stuck and won't take invoices into system. Review collected by and hosted on G2.com.

Everything. Very helpful for my day-to-day processing of the invoices I get and very easy to use, extract info and share that info with vendors, buyer and AP in general. Review collected by and hosted on G2.com.

No complaints., but I only have been using it for three months. Review collected by and hosted on G2.com.

The team at the company are just simply the best. They are friendly and extremely supportive. We love having calls with them. Review collected by and hosted on G2.com.

Honestly we don't have a dislike at the moment! Review collected by and hosted on G2.com.