First, we want to say thank you for your honest feedback. While this is never a response we want to hear, we see this as an opportunity to gain the necessary insight that will create a positive shift in our partnership. To start, the post mentions 'had the ability to copy previous documents automatically'. While we do have both the ability to duplicate an invoice line as well as set a rule to copy from a previous invoice, we believe you are referring to the ‘On Demand’ version. This was not provided in the first release but is on our roadmap to be delivered. We would love the opportunity to do a working session to see if leveraging the Document Rules will be a suitable bridge gap until the On-Demand is available.
With respect to recognition, this is something where partnering can yield the quickest improvement. We have customers that have experienced a large increase in both overall recognition as well as pass-through (or Touchless processing) after collaborating. ElevateAP has new technology in the way of recognition, and we want to ensure we are taking full advantage of every part of that.
Next, we do hear you clearly on the communication around the new product release and how that could have been better, and we apologize for that. We have since made several large changes to both the processes, methods, and frequency of communication, and the teams that support the migrations.
Lastly, we want to learn from this experience and show you that Ascend and our products are designed to improve efficiency and reduce friction in the day-to-day lives of the companies and their users we serve. I would like to extend my direct contact information to work with you and your team to resolve the above-mentioned issues. I can be reached at sgurrola@ascendsoftware.com (Shelly Gurrola, Director of Customer Experience).
