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Ascend
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Ascend

By Ascend Software

4.4 out of 5 stars
5 star
67%
4 star
25%
3 star
5%
2 star
0%
1 star
1%

How would you rate your experience with Ascend?

See all 59 Ascend reviews
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Ascend Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the OCR capability for efficiently reading and analyzing invoices, simplifying their management process. (1 mentions)
Users praise the OCR capability of Ascend for efficiently reading and analyzing invoices in real-time. (1 mentions)
Users often face delays in receiving responses after ticket submissions, impacting their overall experience with Ascend. (1 mentions)
Users report experiencing poor customer support, particularly with long wait times for ticket responses. (1 mentions)

Top Pros or Advantages of Ascend

1. Invoice Management
Users love the OCR capability for efficiently reading and analyzing invoices, simplifying their management process.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Ascend Review"

What do you like about Ascend?

The OCR capability to read and analyze invoices as they come in.

2. OCR Features
Users praise the OCR capability of Ascend for efficiently reading and analyzing invoices in real-time.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Ascend Review"

What do you like about Ascend?

The OCR capability to read and analyze invoices as they come in.

Top Cons or Disadvantages of Ascend

1. Delays
Users often face delays in receiving responses after ticket submissions, impacting their overall experience with Ascend.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Ascend Review"

What do you dislike about Ascend?

The time between issuing a ticket for a problem and getting a response

2. Poor Customer Support
Users report experiencing poor customer support, particularly with long wait times for ticket responses.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Ascend Review"

What do you dislike about Ascend?

The time between issuing a ticket for a problem and getting a response

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Ascend Reviews (59)

Reviews

Ascend Reviews (59)

4.4
59 reviews
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Verified User in Hospital & Health Care
UH
Enterprise (> 1000 emp.)
More Options
"Ascend is a great program that reviews/prepares invoices for processing for high volume entities."
What do you like best about Ascend?

The prep work allows us not to have a lot of time spent on each invoice that needs processing. Review collected by and hosted on G2.com.

What do you dislike about Ascend?

Occasionally, the information entered can be incorrect, and we need to modify it to match the invoice. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Enterprise (> 1000 emp.)
More Options
"Time Saver"
What do you like best about Ascend?

Invoices are entered in a timely and accurate fashion. Allowing my team to focus on other areas of our Job. Review collected by and hosted on G2.com.

What do you dislike about Ascend?

Normal human error, but that is to be expected and training can fix this. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Enterprise (> 1000 emp.)
More Options
"The Ascend software has increased productivity."
What do you like best about Ascend?

The verification team saves us a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Ascend?

Multiple invoices aren't always separated by the verification team. The form to separate the invoices hasn't worked since we started. It would help us if it would work. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Mid-Market (51-1000 emp.)
More Options
"OUHealth"
What do you like best about Ascend?

The OCR. And that there is a team do prep the invoices! Review collected by and hosted on G2.com.

What do you dislike about Ascend?

For our company: that it reads from the bill to instead of the ship to! Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Enterprise (> 1000 emp.)
More Options
"Flexibility and Support is first rate"
What do you like best about Ascend?

The support we've received from the Ascend Team since day 1 has been first rate. They have partnered with us at all steps along the way from design to testing to implementation and beyond. The team responds quickly to questions and issues that are raised and are open to feedback on ways to make the product better. The system has been very flexible to allow us to continue expanding it's use and functionality across the organization, delivering efficiencies in each use case. Review collected by and hosted on G2.com.

What do you dislike about Ascend?

We have had occasional periods of slow responsiveness during invoice processing, but the Ascend Team engages quickly to research the cause, determine and solution and follows up to ensure it was resolved. Review collected by and hosted on G2.com.

MR
accounts payable assitant
Small-Business (50 or fewer emp.)
More Options
"very good"
What do you like best about Ascend?

the fact that system populates for me the fields Review collected by and hosted on G2.com.

What do you dislike about Ascend?

when it is too slow, but I belive my internet connection is weak Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Enterprise (> 1000 emp.)
More Options
"Easy to use in Chrome"
What do you like best about Ascend?

if you use Chrome you can use SSO ea time Review collected by and hosted on G2.com.

What do you dislike about Ascend?

every inv you look at have to sign in again Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Small-Business (50 or fewer emp.)
More Options
"Ascend is a lot faster in sorting invoices, I have only been using for a few weeks."
What do you like best about Ascend?

That it picks up on duplicate is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Ascend?

Sometimes it picky on the info. required Review collected by and hosted on G2.com.

Gennie C.
GC
Financial Operations Specialist
Mid-Market (51-1000 emp.)
More Options
"Decent Customer Service, and quick at producing results"
What do you like best about Ascend?

Our new project manager is great with keeping up with communication Review collected by and hosted on G2.com.

What do you dislike about Ascend?

Sometimes the recognition needs updating and is incorrect Review collected by and hosted on G2.com.

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AP Automation
Invoice Management
OCR
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