# ASAPP Reviews **Vendor:** ASAPP **Category:** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About ASAPP ASAPP solves the toughest challenges in customer service with AI. With over a decade serving the world’s largest and most demanding contact centers, we’re pioneering the next era of customer experience—where the contact center is the foundation of the agentic enterprise. At the center of our approach is ASAPP Customer Experience Platform (CXP)—the AI-native® platform that makes every customer feel like a VIP by giving them their own personal AI agent. CXP unites your systems, data, workflows, and teams to deliver fully automated, personal resolutions. Key Outcomes: - Higher CSAT, giving you happier and more loyal customers - Lower cost-to-serve - Higher containment - More first-contact resolutions - Shorter handle times Key Capabilities: GenerativeAgent®: The most capable AI customer service agent. It powers CXP with intelligence that turns every interaction into a fully resolved outcome. Human-in-the-Loop Agent (HILA™) workflow: Human agents can assist AI without taking over the conversation with our HILA™ workflow. Humans get requests for help with full conversation context, and can give guidance or approval behind the scenes, so customers don’t have to deal with hand-offs. Agent Observability: Monitor conversations in real time to ensure accuracy and quality. Gain full visibility into AI-customer interactions with proactive alerts and out-of-the-box dashboards. Enterprise-Grade Guardrails & Data Protection: Built-in safety, security, and privacy measures safeguard your brand and protect your data to build customer trust. Testing & Simulation: Test AI behavior safely in simulated environments before going live. Release updates with confidence by increasing control, transparency, and trust in every interaction. Conversational AI Voice: Customers feel understood with natural and responsive production-grade voice. Customizable voice profiles ensure the AI is aligned to your brand. Integrations: CXP helps unify your tools with no replatforming or rebuilds. Connect your voice and chat channels, CCaaS, CRM, ERP, and more with flexible integration options. Interaction Intelligence: Create a single, lifelong customer record with everything from intent to conversation to context. Designed for enterprise contact centers, ASAPP is ideal for organizations handling high volumes of complex voice and chat interactions, especially those in regulated industries. Reach out to ASAPP today to get a tailored demo for your contact center. ## ASAPP Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of ASAPP, allowing efficient and real-time support for customer queries. (1 reviews) - Users value ASAPP for its **90%+ accuracy** , significantly enhancing efficiency and saving valuable time on tasks. (1 reviews) - Users appreciate the **user-friendly responses** of ASAPP, effectively addressing customer needs in real-time. (1 reviews) - Users find ASAPP's **ease of use** remarkable, thanks to its user-friendly responses and efficient query handling. (1 reviews) - Users value ASAPP for its **high accuracy and time-saving capabilities** , significantly enhancing team efficiency and productivity. (1 reviews) - Users appreciate the **user-friendly responses** of ASAPP, effectively addressing customer concerns in real-time. (1 reviews) - Users value the **user-friendly responses** of ASAPP, effectively addressing customer concerns in real-time. (1 reviews) - Interface Ease (1 reviews) - Intuitive (1 reviews) - Problem Solving (1 reviews) **What users dislike:** - Users report **bugs** in ASAPP, such as issues with tagger functionality and login time mapping needing updates. (1 reviews) - Users experience **complex configuration** during initial setup, often requiring extensive time and effort for full integration. (1 reviews) - Users experience a **difficult setup** process that can extend over several months, delaying full integration of ASAPP. (1 reviews) - Users face **editing difficulties** due to grammar and spelling errors, needing manual corrections and real-time adjustment options. (1 reviews) - Users face **formatting issues** with grammar and spelling, requiring manual corrections and delaying overall efficiency. (1 reviews) - Improvements Needed (1 reviews) - Inaccuracy (1 reviews) - Inadequate Notifications (1 reviews) - Integration Difficulty (1 reviews) - Manual Input (1 reviews) ## ASAPP Reviews ### 1. Accurate Summarization, Needs Grammar Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** C L. **Reviewed Date:** December 16, 2025 **What do you like best about ASAPP?** I like that ASAPP is probably 90%+ accurate, which makes it a great summary timesaver. My team is measured on efficiency, where every second counts, and saving time closing out customer accounts to move on to the next is valuable. **What do you dislike about ASAPP?** I find issues with grammar, punctuation, and spelling at times, which might be due to the transcription service used. Experts need to take extra time to manually correct errors, which could be improved by allowing real-time adjustments instead of waiting until the end. It would be helpful to have system notifications for grammar and spelling as a time saver. The initial setup took a while, taking several months with the project and dev teams to fully integrate. **What problems is ASAPP solving and how is that benefiting you?** I use ASAPP for interaction summarization, saving time closing customer accounts. It's 90%+ accurate, a summary timesaver, helping my team measured on efficiency where every second counts. ### 2. Great alternative than the BOT responses!! **Rating:** 5.0/5.0 stars **Reviewed by:** Taruna K. | Customer Relation Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about ASAPP?** While using the platform as a customer support expert, ASAPP has been solving it's purpose with it's user friendly responses to the concerns and also addresses and acknowledges the customer's need with keywords to filter and help the best out of query in realtime. Has confined space which allowed perfectly in accessing the accounts of customers and make responses query centric. **What do you dislike about ASAPP?** It needs a few updates i.e., regarding the tagger and login time mapping. Else it's best in this segment. **What problems is ASAPP solving and how is that benefiting you?** I've been using to manage customer's accounts and dealing with the queries where I use to get time in researching the root causes while the platform helped in engaging the converstion by providing quick reposnces and make the customer feel actively heard like humans. It's like a co-pilot to the service industry like mine. ### 3. ASAPP Works well for Chat support to customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about ASAPP?** It is very easy to access Customer account details. It have wonderful automated responses which are suggested based on customer's question. Not only these, but it can provide you hassle free copy feature of text of mobile numbers. It also fetches customer browser activity which helps us find if cx is online. It also has auto pilot mode which can time out chat automatically if there is no response from customer. **What do you dislike about ASAPP?** Nothing much to dislike but it forgets the total login hours after it is closed by myself also. **Recommendations to others considering ASAPP:** You can go for it and no regrets later. It is the best tool in market. It is the best for chat with customers **What problems is ASAPP solving and how is that benefiting you?** Technical issues regarding Internet for customer and the major benefits are Auto pilot. ## ASAPP Discussions - [What is ASAPP used for?](https://www.g2.com/discussions/asapp-what-is-asapp-used-for) - 1 comment - [View ASAPP pricing details and edition comparison](https://www.g2.com/products/asapp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+20%3A05%3A37+-0500&secure%5Bsession_id%5D=f0a99e87-f429-469d-a122-4b90c9fc7bf1&secure%5Btoken%5D=c201cc05121e868205a60eb3231d37923ea4a0e7fb471f2ced83b5e5266db0a0&format=llm_user) ## ASAPP Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Anaplan](https://www.g2.com/products/anaplan/reviews) - [Apollo](https://www.g2.com/products/apollo-2018-12-18/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - 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AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - In-App Messaging **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top ASAPP Alternatives - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - 4.3/5.0 (666 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,458 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews)