[ Artera Reviews ](https://www.g2.com/products/artera/reviews) [ Artera Reviews ](https://www.g2.com/products/artera/reviews) # Artera Features ##### ## Information Flow (2) Referrals Management Tracks patient referrals, from before and during delivery of care, to coordinate care across specialties, departments, and facilities. Records Management Mines and collects patient data from EHRs and other patient databases (e.g. provider credentialing) to generate and maintain detailed, centralized patient profiles. Show More ##### ## Patient Experience (4) Dashboards & Reporting Produces reports and tracks patients based on identifiable segments including demographics, psychographics, high-risk health issues, etc. Team Management Automates administrative operations and facility and staff performance; can provide insights into patient satisfaction. Secure Communications Ensures health care systems are in compliance with industry regulations when communicating with patients no matter what the communication channel. Patient Experience Management Provides organizations with the tools to optimize patient experience efforts Show More ##### ## Platform (8) User Authorization - HIPAA Compliant Messaging Allows administrators to set up and implement any levels of authorization required to send and receive secure messages Compliant Texting - HIPAA Compliant Messaging Facilitates the receiving and sending of secure and encrypted text messages Compliant Emailing - HIPAA Compliant Messaging Facilitates the receiving and sending of secure and encrypted emails Clinical Communication - HIPAA Compliance Facilitates communication between health care professionals HIPAA Compliance - HIPAA Compliant Messaging Aligns and complies with HIPAA regulation and standards Operating Systems - HIPAA Compliant Messaging Supports desktop, iOS, and Android operating systems Message Lifespan - HIPAA Compliant Messaging Allows the determination and assignment of the lifespan of a delivered message Workflow Enhancement - HIPAA Compliant Messaging Enhances clinical workflows Show More ##### ## Data Management (11) Data Warehouse Maintain a health care-specific data warehouse that organizes all clinical, operational, financial, and patient data Data Analysis Process collected data to pull out relevant insights Data Capture Accurately capture and store health care data Data Integration Consolidates data from various sources including Electronic Health Records (EHR), billing systems, and patient management systems into a unified platform. Interoperability Ensures compatibility with various healthcare systems and standards like HL7, FHIR, and DICOM, facilitating seamless data exchange. Security and Privacy Controls Implements data security mechanisms and compliance with regulations like HIPAA to safeguard patient data. Data Querying Provides a user-friendly interface to construct custom queries for in-depth data analysis without needing advanced technical skills. EHR Integration Integrates with EHRs to contextualize referral records Referral Insight Monitors and analyzes patterns and trends in referrals Referral Database Consolidates referrals into a centralized database for oversight and easy access Data Sharing Facilitates the sharing of information relevant to referral completion or denial across networks Show More ##### ## Visibility (2) Source Tracking Tracks and manages the various sources that health care organizations receive referrals Referral Tracking Tracks the progress of referrals throughout the referral lifecycle Show More ##### ## Patient Convenience (5) Tablets and Kiosks Provides integration with a hardware offering to facilitate patient intake process Payment Collection Facilitates the collection of copays and direct payments Form Workflow Guides patients with certain diagnoses through other relevant forms upon completion of initial intake form Patient Check-in Streamlines the check-in workflow and experience Mobile Patient Intake Enables patients to complete intake forms on their personal mobile devices Show More ##### ## Administration (6) Patient Data Transfer Streamlines the secure transfer of patient data information from the electronic patient intake form to an existing EHR or other form of patient information database HIPAA Compliance Ensures compliance with HIPAA security and encryption regulation Insurance Credentialing Runs and verifies patients' health care insurance ID Verification Runs and verifies patient information cards Appointment Scheduler Integration Seamlessly integrates with digitized online appointment booking solution E-Signature Captures patients' electronic signatures Show More ##### ## Features (6) Standalone Booking Application is its own calendar, booking, and reminder system. Integrated App The software uses data from CRM, calendar, or another application to generate reminders. SMS Reminders are sent via text message to a mobile device. Email Reminders are sent via email. Voice Reminders are sent via automated phone call. Confirmation and Cancellation Recipient is prompted to confirm, cancel, or reschedule the appointment Show More ##### ## Operations (7) Workflow Management Enhances clinical workflows Interoperability Integrates with existing medical practice solutions Digital Intake Forms Provides digitized intake forms both for patient and physician use Engagement Measuring Tracks and measures current and improved levels of patient engagement Patient Satisfaction Management Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores. EHR Integration Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. IPC Systems Integration Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information. Show More ##### ## Patient-Centered Functions (4) Online Presence Management Facilitates and optimizes the management of a medical practice's online presence (e.g. physician websites and online review platforms) Patient Feedback Management Equips practices with tools to capture and analyze patient feedback in order to improve patient satisfaction Patient Portal Facilitates and enables patient access to their personal health information and data. Patient Communications Streamlines the delivery of messaging between health care professional and patient. Show More ##### ## Generative AI (1) AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Analytic Tools - Healthcare Analytics (4) Data Visualization Provides graphical representations of data through charts, graphs, and dashboards to facilitate easier interpretation and decision-making. Real-Time Analysis Enables the analysis and monitoring of healthcare data as it is generated, allowing timely interventions. Predictive Analytics Employs statistical algorithms and machine learning techniques to predict future outcomes based on historical data. Natural Language Processing (NLP) Utilizes NLP to extract meaningful information from unstructured text data, such as clinical notes and patient records. Show More ##### ## Voice Recognition - AI Voice Assistants (1) Voice Recognition Helps in understanding different accents, dialects, and speech patterns. Show More ##### ## Speech Synthesis - AI Voice Assistants (3) Speech Synthesis Helps to generate human-like speech responses. Customizable speech Provides customizable speech speed and intonation. Multiple voice actions Provides multiple voice options like gender, tone and style. Show More ##### ## Security and privacy - AI Voice Assistants (1) Encrypted communication Allows communications to be secure and authenticated. Show More ##### ## Messaging - RCS Business Messaging (7) Personalization Offers features for personalizing text messages based on customer information or past behavior. Rich Media Provide rich media such as videos, images, carousels, cards, branded templates, etc. Interactive Messages Offer interactive text, buttons or suggested replies for customers to enagage with. Branded Templates Provide customizable, reusable templates to ensure consistent branding across campaigns. Automation Enable automated RCS messaging based on triggers, workflows, or scheduling. Conversational RCS Provide two-way messaging, allowing customers to reply and engage in real-time conversations. Transactional RCS Supports transactional alerts such as reminders, confirmations, or notifications. Show More ##### ## Security / Verification - RCS Business Messaging (3) Verified Sender Provide a verified, branded sender profile. Encryption Provide encryption to protect message content, ensuring secure and compliant communication. Authentication Provide authentication mechanisms such as one-time passwords (OTP) or two-factor verification to authenticate users Show More ##### ## Analytics / Deliverability - RCS Business Messaging (3) Read Receipts Provide read receipts and delivery status indicators so businesses can confirm when messages are delivered and opened. Analytics Offer analytics on message delivery, open rates, or campaign performance. SMS Fallback Provide the ability to automatically send messages via SMS or MMS when RCS is not supported, ensuring reliable delivery across all devices and carriers. Show More ##### ## AI - RCS Business Messaging (1) AI Provide AI features such as chatbots, smart replies, or sentiment analysis to enhance conversational RCS. Show More ##### ## Patient Communication & Engagement (4) Personalized Patient Outreach Delivers targeted engagement campaigns based on patient demographics, risk factors, and behavior. Intelligent Chatbots & Virtual Assistants Provides AI-driven chat interfaces to answer patient questions, triage needs, and route requests. Two-Way Patient Messaging Enables secure, conversational messaging between patients and care teams across digital channels. AI-Powered Appointment Reminders Sends automated appointment reminders via SMS, email, or voice using AI to optimize timing and channel selection. Show More ##### ## Scheduling & Access Optimization (4) Self-Service Appointment Scheduling Allows patients to book, reschedule, or cancel appointments through web or mobile tools. Digital Intake & Pre-Visit Forms Collects and validates patient information electronically prior to appointments. AI-Based Scheduling Optimization Optimizes provider schedules using predictive analytics to reduce gaps and overbooking. Waitlist & Cancellation Management Automatically fills canceled appointments using intelligent waitlist prioritization. Show More ##### ## Care Coordination & Automation (1) Automated Care Pathway Guidance Guides patients through care journeys using AI-driven recommendations and reminders. Show More ##### ## Operational Intelligence & Integration (2) EHR & Practice Management Integration Integrates with electronic health records & practice management systems to synchronize patient and scheduling data. Operational Performance Dashboards Provides real-time dashboards tracking engagement, access, and operational KPIs. 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