Verified User in Medical Practice
UM
Verified User in Medical Practice
Enterprise (> 1000 emp.)
"Great and easy!"
5/5
What do you like best about Artera?

Contact patients and ensure they respond quickly regarding appointments, insurance information, amounts owed, and cancelling or rescheduling appointments. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Some patients dislike that it keeps reminding them, and you can't respond in Spanish for Spanish-speaking patients. Review collected by and hosted on G2.com.

Response from Tom Christensen of Artera
Edit edit

Thank you for your feedback! WELL supports 19 languages, including Spanish. We would love the opportunity to support your team with this feature using quick responses, automated messages, and free form reply. Please email us at support@wellapp.com for support on this topic.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Mid-Market (51-1000 emp.)
"YOU NEED WELL!"
5/5
What do you like best about Artera?

I love WELL so much. It makes getting in contact with patients so quick, easy, and stress FREE. I know our patients are also loving it as well. Cuts our time spent on phones in half. Review collected by and hosted on G2.com.

What do you dislike about Artera?

There is absolutely nothing I dislike about WELL Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"medical receptionist"
5/5
What do you like best about Artera?

able to see patients that has confirm or cancel appointment, sometimes patients don't call Review collected by and hosted on G2.com.

What do you dislike about Artera?

I can not say anything bad, It has helped our office and our patients, it's a great App to use for everyone. thank you for the app Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Referral Coordinator"
5/5
What do you like best about Artera?

Easy to use, The program seems self explanatory. It allows you to communicate effectively with patients. Review collected by and hosted on G2.com.

What do you dislike about Artera?

There isn't anything that I have came across that I have not been able to email about and not get a response back, walking me through the issue. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Quick, Convenient, Multitasker's Dream"
4/5
What do you like best about Artera?

I'm able to multitask a lot better; I can schedule a patient via phone, email and use the WELL app. Review collected by and hosted on G2.com.

What do you dislike about Artera?

It freezes when I try to refresh the screen and it crashes so I have to log off and back on. Review collected by and hosted on G2.com.

CR
christina r.
Patient affairs Coord II
Enterprise (> 1000 emp.)
"Well <3 Review"
5/5
What do you like best about Artera?

Being able to text our patients and sending out mass texts messages and calls at once. LIFE SAVER!!! Review collected by and hosted on G2.com.

What do you dislike about Artera?

The only thing I would recommend it - being able to change colors on the Well app Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
EH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Vice-President, Patient Business Services"
5/5
What do you like best about Artera?

Easy to use for staff and customers. Staff was concerned that it would be complex but they adapted easily. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Having to wait to get a response for issues that need reporting. A hotline with a live person would be great. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Easy to navigate"
4.5/5
What do you like best about Artera?

I like how easy WELL is to navigate.Support team has been helpful in getting back with solutions. I understand some issues require more time. Review collected by and hosted on G2.com.

What do you dislike about Artera?

WELL used to take more than 2 minutes to load at first. Lately, it is pretty quick in loading and showing patient channels. Review collected by and hosted on G2.com.

BS
Brenda S.
scheduler
Mid-Market (51-1000 emp.)
"Scheduler"
5/5
What do you like best about Artera?

Communicating with pt. Its very easy to be able to send a pt a message. Review collected by and hosted on G2.com.

What do you dislike about Artera?

I cant always cut and paste MRN, it makes it difficult. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Time Saver"
5/5
What do you like best about Artera?

I like that I no longer have to call each patient to confirm and reschedule appointments. more time to do other things. Review collected by and hosted on G2.com.

What do you dislike about Artera?

1 complaint. people that are break the glass do not get notifications. Review collected by and hosted on G2.com.