I like that I am able to get/give information to patients without having to call them, especially when it is a question that takes me longer to ask then to get the answer. I also like that I am able to help one person on the phone and another person via Well. It has been beneficial for patients to be able to text us pictures as well. I also like that it send patients the time and location of their appointment, so that the information does not get lost in translation or written down incorrectly. Review collected by and hosted on G2.com.

There is not much that I dislike about Well. While I am sure there are some improvements that can be made, there is not anything particular that I comes to the top of my head. Review collected by and hosted on G2.com.

I find this app to be very helpful for patients and makes it easily accessible to reach our office. I find that it also helps with our call volume. Review collected by and hosted on G2.com.

There are several reminders that get sent out to the patient and we get complaints sometimes. Also, to be very specific the office i work at which is a pulmonary office will sometimes set an appointment for a procedure and then set another appointment on the same day to follow up with the physician and the app will send two separate appointment times without explanation and the patients will get confused. Review collected by and hosted on G2.com.

Auto confirmation of appointments, having patient's being able to send photos of ins cards for eligibility, messaging patient's who prefer text. Review collected by and hosted on G2.com.

Difficulty in composing a text to a new patient Review collected by and hosted on G2.com.

I love that Well provides an easy mode of communication with patients. Review collected by and hosted on G2.com.

I wish it would email an alert to me when a patient has asked for me specifically. Review collected by and hosted on G2.com.

I love that its messaging in real time that no one has to remember another password for. Review collected by and hosted on G2.com.

Least helpful is I can see everyone's messages so sometimes I click and read on things that do not pertain to me. Review collected by and hosted on G2.com.

I like the quick responses we are able to make to the patients. Review collected by and hosted on G2.com.

It seems there can be overlap between different schedulers responding to patients. It is difficult to distinguish between multiple patients/family members with same number. I would like for there to be a way we can tell if the text message sent out has been read by the patient. Review collected by and hosted on G2.com.

I love that it is easy to request online reviews. When there is a problem, WELL gets right on it! Review collected by and hosted on G2.com.

Have a google review request link show up as a picture instead of a URL. Review collected by and hosted on G2.com.

I like how easy is to communicate with our patients. Patient have called telling our team how convenient it is to text them for reminders and also to ask common questions Review collected by and hosted on G2.com.

I disliked that the translations were not accurate Review collected by and hosted on G2.com.

I love how everything is very user friendly and the amount of customization is highly useful. I like the fact that every person who is using the system can learn from each other based on their responses. Review collected by and hosted on G2.com.

The only complaint I would have is that there isn't a mobile app for it. Review collected by and hosted on G2.com.

How we are able to respond quickly and communicate with our staff Review collected by and hosted on G2.com.

There is nothing I have noticed that I do not like Review collected by and hosted on G2.com.