Telling patients they can text the number they called to schedule is so nice, and getting texted photos of ID's or Rx's has gone much more smoothly. I have felt like communication is quicker and easier as most people are more used to responding through text than picking up the phone. Review collected by and hosted on G2.com.

I don't like that when a patient cancels, it deletes the appointment on NextGen. I would rather it leave the appointment, and have one of our processes be reschedule or completely cancel on our end, to then close the conversation. Review collected by and hosted on G2.com.

Ability to star patients. Instant feedback from patients. Good internal communications features. Language support is also a massive plus bc it makes life a lot easier for our non-English speaking patients Review collected by and hosted on G2.com.

Can't create categories for patients, it's also difficult to see how well the secure messaging feature works in real time, bc patients have expressed difficulty using it. Review collected by and hosted on G2.com.

Being able to text our patients. They find it SO convenient they don't have to call the office Review collected by and hosted on G2.com.

I wish I was aware of an easier way to close channels when patients reply to automations that don't require replies. Review collected by and hosted on G2.com.

I love that this product is integrated with our EMR. Review collected by and hosted on G2.com.

I would like product to push notifications when using the mobile app. We could really leverage this for our Case Managers. Review collected by and hosted on G2.com.

I like that we can communicate with people, that they can send pictures, forms and just ask general questions about anything and we get them the answers. Review collected by and hosted on G2.com.

The system does get extra messages that are not nessecary. But they are easy to bypass or ignore. Review collected by and hosted on G2.com.

I like how happy patients are to get text messages Review collected by and hosted on G2.com.

We are getting upset patients with the amount of text they are getting to confirm appointments that are weeks out. Review collected by and hosted on G2.com.

The application is easy to use. Alerts when a patient has arrived for an appointment or received cancellations Review collected by and hosted on G2.com.

Sometimes the appointments are not canceled Review collected by and hosted on G2.com.

This app is very simple to use, has a clean and pleasant interface that makes it nice to use. Notifications are always on and alert you as soon as a patient sends a message. This app also has the ease of having the option to pre-upload forms and shortcuts to make communication even easier for both the provider and the patient. This app is also easy for patients to use. They receive it as a text so there is no third party app that may confuse. Very friendly for all age groups and languages. Review collected by and hosted on G2.com.

It is time consuming to have automatic tagging of other departments or automatic texts that can't be turned off by individual, especially after hours. The individual user also has to request certain features such as forms and other shortcuts to be added on by IT department, we are unable to add them ourselves. But this issue may be internal and not consistent with the WELL app. Review collected by and hosted on G2.com.

I like how the interface is easy to view and use. I like how I can favorite my patients for easier access. It's great that it links to our Nextgen system so that patient appointment reminders are automatically set so our support staff can help us on things that have more priority. It's also nice that we can message our employees internally for patient issues. Lastly, I like how WELL sends me an email when I do not address a message that was sent to me the day before so I don't miss patient messages. We have a staff that manages WELL all day but emails help too. Review collected by and hosted on G2.com.

It logs me out if I have been idle for awhile but I assume that's for safety. I also don't like how it "protects" messages but I know that's for safety as well. I unlock a lot since most patients already have a hard time reading and receiving text messages that it's easier to just send the info. The log in process is tedious because I have to verify with a code but I understand why. Review collected by and hosted on G2.com.

Well App is great! We are able to communicate efficiently with patients. It is awesome that we can send a text reminder to patients and they can just respond at their earliest convenience instead of playing phone tag. You can also offer appointments through a text and again not have to wait for patients to answer. If a patient is at work they can just respond to the text message when they can. Also the ability to set us different reminders and text for different set of appointments like Physical Therapy and regular appointments is awesome so that not everyone is getting the same message. You also have features that allow you to remove or see certain physicians, so if you work with Physical therapy only you can filter your messages to only see those patients. Review collected by and hosted on G2.com.

The only thing I think WELL can work on is recognizing special cancelled visit types. However they are currently working to correct this. I personal do not like the fact that patients can send pictures to us just because we have already gotten a few inappropriate images. Besides that I believe WELL is awesome! Review collected by and hosted on G2.com.