--- title: Artera Reviews meta_title: 'Artera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 100 reviews by the users' company size, role or industry to find out how Artera works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 100 scale: '5' date_modified: '2026-08-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Artera Reviews **Vendor:** Artera **Category:** [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations) **Average Rating:** 4.8/5.0 **Total Reviews:** 100 ## About Artera Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. The platform's unique structure combines its core offering, Artera Harmony, with dedicated AI Service Squads. These teams work closely with healthcare organizations to develop tailored solutions that seamlessly integrate into existing workflows and Electronic Health Record (EHR) environments. This collaborative approach ensures that each organization can optimize its patient engagement strategies while maintaining the integrity of its operational processes. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Automated workflows further streamline routine tasks and complex care journeys, including appointment reminders and proactive patient outreach. These workflows are designed to operate without requiring staff intervention, thanks to deep EHR integrations that facilitate seamless communication. The AI Service Squads play a critical role in this process, collaborating directly with provider teams to design, implement, and support customized AI solutions tailored to the specific needs of each practice. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes. ## Artera Pros & Cons **What users like:** - Users value the **efficient communication tools** of Artera, enabling quick outreach to patients via various methods. (8 reviews) - Users highlight Artera's **user-friendly design** , making patient communication and appointment management seamless and efficient. (8 reviews) - Users appreciate the **quick and effective patient communication** via text, voicemail, and email, enhancing outreach efficiency. (8 reviews) - Users value the **quick messaging capabilities** of Artera for easy and effective patient communication. (5 reviews) - Users value the **mass texting feature** for its ease and efficiency in communicating quickly with patients. (5 reviews) - Users appreciate the **simple and efficient communication** via Artera, making interactions faster and easier through texting. (4 reviews) - Text Messaging (4 reviews) - Time-saving (4 reviews) - Messaging (3 reviews) - Messaging Management (3 reviews) **What users dislike:** - Users struggle with **messaging issues** , particularly in managing multiple team messages and appointment cancellations affecting workflow. (6 reviews) - Users find Artera has **limited features** for larger organizations, impacting efficiency in managing high patient volumes. (3 reviews) - Users find the **limited messaging features** hinder efficient communication, especially for managing large patient volumes. (3 reviews) - Users experience **communication issues** with Artera, relying on staff for replies and lacking timely notifications. (2 reviews) - Users find the **difficult navigation** in Artera frustrating, especially for larger organizations with numerous practices. (2 reviews) - Inconvenience (2 reviews) - Limited Editing Capabilities (2 reviews) - Limited Editing Features (2 reviews) - Missing Features (2 reviews) - Organizational Issues (2 reviews) ## Artera Reviews ### 1. Efficient Patient Communication, Needs More Workflow Features **Rating:** 5.0/5.0 stars **Reviewed by:** betty L. | Referral Coordinator Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Artera?** I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves response time and reduces missed appointments. I like how easy it is to connect with patients through text, which saves time, improves response rates, and keeps patients informed and prepared for their appointments and referrals. I also appreciate how it helps our team manage a high volume of patient communication while keeping everything organized and documented. It reduces phone calls and makes follow-up and coordination much easier. **What do you dislike about Artera?** The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for teams managing large patient volumes. Enhanced filtering and sorting options, follow-up tracking, and the ability to assign or flag conversations would help teams manage high patient volumes more efficiently. Improved visibility for pending or unread messages would also support better organization and faster response times. **What problems is Artera solving and how is that benefiting you?** Artera improves patient communication, especially for appointment reminders and referrals. The texting feature boosts response times and reduces missed appointments. It helps manage high volume communication, keeps everything organized, documented, and reduces phone calls, making follow-ups and coordination easier. ### 2. Revolutionized Our Communication with Patients **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria L. **Reviewed Date:** February 05, 2026 **What do you like best about Artera?** I appreciate Artera for their appointment reminders, keyword triggers, and campaign functionality. I love how it handles inbound questions from patients with ease through inbound triggers and offers better customization for appointment reminders compared to our EMR platform. It expands our capabilities to email and phone, not just text, and makes translations easy for our call center to handle appointment-related questions. I'm a big fan of the campaign functionality, as our previous vendor required a lot of demographic details while Artera only needs MRN. From the implementation with Sahaj to our customer success manager Teresa Call, everyone at Artera is amazing. Their support is prompt, issues are rare, and this has helped reduce the number of phone calls significantly. I enjoy how the campaign functionality allows for uploading a document of MRNs, setting up messages, and creating triggers for the value-based medicine team, which can be duplicated and used as templates. The knowledge center and training modules help cut down on manual training time. Moreover, campaigns to 1800 people used to take 3-5 minutes per person calling, but now it takes only 2-3 minutes total to send once. Artera really does it all for us, replacing the need for other tools. **What do you dislike about Artera?** I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the text transcript doesn't cut it. **What problems is Artera solving and how is that benefiting you?** Artera reduces our inbound calls by handling patient questions with triggers, customizes reminders via multiple channels, facilitates translation, and simplifies campaigns without extensive demographics, saving us manpower and time. ### 3. Streamlined Bilingual Communication, Needs Message Editing **Rating:** 5.0/5.0 stars **Reviewed by:** damaris a. **Reviewed Date:** January 13, 2026 **What do you like best about Artera?** I appreciate how Artera works for both English and Spanish speakers. It's great that operators who don't speak a language have the option to translate their messages, which saves time and makes communication easier. This also helps make patients feel more comfortable when communicating via messages. I found the initial setup straightforward and simple, easy to navigate. **What do you dislike about Artera?** No longer being able to edit messages. Before it was convenient because people move fast and sometimes we misspell or forget to add something. The editing option made that problem solve **What problems is Artera solving and how is that benefiting you?** Artera makes communication easier and works for both English and Spanish speakers. It allows operators to translate messages, saving time and increasing comfort for patients when communicating. ### 4. Effortless Patient Communication Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly H. | Front Office Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Artera?** I like the fact that we are able to communicate with our patients in another way besides calling them for things that are ok to send by message. **What do you dislike about Artera?** The only downside I would say is that I wish there was a way to let us know when we have a channel come open or have a message. **What problems is Artera solving and how is that benefiting you?** It serves as a great way to remind patients of upcoming appointments. ### 5. Pro Artera **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Artera?** You can send mass texts at once with selecting a time in future of when to send, and it is easily to use. **What do you dislike about Artera?** I don't really have anything I dislike about Artera, but if I had to pick a negative then I would say how you have to filter through the messages if more than 1 person from your team is sending messages as well. **What problems is Artera solving and how is that benefiting you?** It is helping me communicate with my patients through text messaging. ### 6. Patient communication has been so smooth! **Rating:** 5.0/5.0 stars **Reviewed by:** Deanna B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Artera?** Telling patients they can text the number they called to schedule is so nice, and getting texted photos of ID's or Rx's has gone much more smoothly. I have felt like communication is quicker and easier as most people are more used to responding through text than picking up the phone. **What do you dislike about Artera?** I don't like that when a patient cancels, it deletes the appointment on NextGen. I would rather it leave the appointment, and have one of our processes be reschedule or completely cancel on our end, to then close the conversation. **What problems is Artera solving and how is that benefiting you?** Ease of getting documents left at home, that can be texted in by a family member. Being notified immediately when a text comes in (if logged in). ## Artera Discussions - [Can you create group chats with your staff members](https://www.g2.com/discussions/24881-can-you-create-group-chats-with-your-staff-members) - 2 comments, 1 upvote - [Is there a way to see if pts have viewed the messages?](https://www.g2.com/discussions/is-there-a-way-to-see-if-pts-have-viewed-the-messages) - 2 comments, 1 upvote - [I know that we can send internal messages but im not really sure how.](https://www.g2.com/discussions/i-know-that-we-can-send-internal-messages-but-im-not-really-sure-how) - 2 comments, 1 upvote - [Where do you see the direction of patient relationship management going?](https://www.g2.com/discussions/where-do-you-see-the-direction-of-patient-relationship-management-going) - 1 comment, 1 upvote - [EMR/PM integration](https://www.g2.com/discussions/emr-pm-integration) - 1 comment, 1 upvote - [View Artera pricing details and edition comparison](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400660&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A29%3A40+-0500&secure%5Bsession_id%5D=14c82a03-80ba-4fd8-939c-9767f35d208a&secure%5Btoken%5D=1191867cba77fb1d58b42adf86128667279d257a7c8cb874de72ad685fe20b67&format=llm_user) ## Artera Integrations - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews) - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Cerner](https://www.g2.com/products/cerner/reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Meditech Expanse](https://www.g2.com/products/meditech-expanse/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [Veradigm EHR](https://www.g2.com/products/veradigm-ehr/reviews) ## Artera Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Information Flow** - Referrals Management - Records Management - Campaign Management - Forms Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Data Management** - Data Warehouse - Data Analysis - Data Capture - Data Integration - Interoperability - Security and Privacy Controls - Data Querying **Data Management** - EHR Integration - Referral Insight - Referral Database - Data Sharing **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake - Customizable Forms - Data Collection **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Voice Recognition - AI Voice Assistants** - Voice Recognition **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Visibility** - Source Tracking - Referral Tracking **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature - Insurance Eligibility Verification - Patient Records Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Analytic Tools - Healthcare Analytics** - Data Visualization - Real-Time Analysis - Predictive Analytics - Natural Language Processing (NLP) **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Additional Functionality** - Onsite Registration - Patient Scheduling - Activity Dashboard - Wireless Internet Access Control - Photo Capture - Self Check-In/Check-Out - QR Codes - Alerts/Notifications - Payment Processing - Configuration Management - AI Copilot - Reporting/Analytics - Interactive Content - Data Synchronization - Generative AI - Digital Signage - Multi-Language - Wayfinding - Virtual Keyboard - User Session Management - Customizable User Interface - For Medical Purposes - HIPAA Compliant - Timeout - Customizable Branding - Queue Management - Touch Screen - ID Scanning **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Security and privacy - AI Voice Assistants** - Encrypted communication **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Care Coordination & Automation** - Automated Care Pathway Guidance **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **AI - RCS Business Messaging** - AI **Operational Intelligence & Integration** - EHR & Practice Management Integration - Operational Performance Dashboards **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation **Additional Functionality** - Website Integration - Recurring Appointments - Generative AI - Customizable Branding - Mobile Alerts - Reporting & Statistics - AI Copilot - Real-Time Updates - HIPAA Compliant - Appointment Scheduling - Surveys & Feedback - Multi-Location - Activity Dashboard - Third-Party Integrations - API - Availability Management - Rescheduling - Contact Database - Multi-Language - Real-Time Reporting - Confirmations/Reminders - Two-Way Communication - Automated Responses - Customizable Templates - Social Media Integration - Payment Reminders - Calendar Sync - Self Service Portal - Electronic Payments - SMS Messaging - Data Import/Export ## Top Artera Alternatives - [Luma Health](https://www.g2.com/products/luma-health/reviews) - 4.8/5.0 (81 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [Klara](https://www.g2.com/products/klara/reviews) - 4.6/5.0 (105 reviews)