--- title: Artera Reviews meta\_title: 'Artera Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 100 reviews by the users' company size, role or industry to find out how Artera works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 100 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Artera Reviews & Product Details Visit Website Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. The platform's unique structure combines its core offering, Artera Harmony, with dedicated AI Service Squads. These teams work closely with healthcare organizations to develop tailored solutions that seamlessly integrate into existing workflows and Electronic Health Record (EHR) environments. This collaborative approach ensures that each organization can optimize its patient engagement strategies while maintaining the integrity of its operational processes. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Automated workflows further streamline routine tasks and complex care journeys, including appointment reminders and proactive patient outreach. These workflows are designed to operate without requiring staff intervention, thanks to deep EHR integrations that facilitate seamless communication. The AI Service Squads play a critical role in this process, collaborating directly with provider teams to design, implement, and support customized AI solutions tailored to the specific needs of each practice. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes. * * * Product Website Artera Seller [Artera](https://www.g2.com/sellers/artera) Discussions [Artera Community](https://www.g2.com/products/artera/discuss) Languages Supported Afrikaans, Amharic, Arabic, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Korean, Kurdish, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Maltese, Maori, Samoan, Xhosa Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/artera/pricing) ## Artera Integrations (9) What do users say about integrations? Verified by Artera [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AdvancedMD ](https://www.g2.com/products/advancedmd/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") athenaOne ](https://www.g2.com/products/athenaone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cerner ](https://www.g2.com/products/cerner/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") eClinicalWorks ](https://www.g2.com/products/eclinicalworks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Epic ](https://www.g2.com/products/epic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meditech Expanse ](https://www.g2.com/products/meditech-expanse/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ModMed ](https://www.g2.com/products/modmed/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NextGen Healthcare EHR ](https://www.g2.com/products/nextgen-healthcare-ehr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Veradigm EHR ](https://www.g2.com/products/veradigm-ehr/reviews) Show More ![Mohammed M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed M.") MM Mohammed M. Associate Health Planner Mid-Market (51-1000 emp.) 7/1/2026 "Reliable EMR Integration and Easy Setup, But Customer Success Support Falls Short" 3.5/5 What do you like best about Artera? Direct integration with the EMR. Configuration and mapping is easy. Overall the system is reliable and performant. Support and client success was promised at a higher level than actual. Review collected by and hosted on G2.com. What do you dislike about Artera? After implementation, the software is not contemporaneously supported with a customer success manager. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Patient engagement with Artera is definitely enhanced compared to not having a solution in place. Review collected by and hosted on G2.com. Show More Response from Emily Natoli of Artera [Editedit](https://www.g2.com/survey_responses/artera-review-13056038/official_response/edit) Hi, Thanks for taking the time to share this. We're glad the EHR integration and setup have been reliable for your team, and we hear you on the CS support front. That's not the experience we want for you. We'll be reaching out to get you connected to our team. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller HM Hayley M. Access & Digital Experience Strategist Enterprise (\> 1000 emp.) 2/26/2026 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" 3.5/5 What do you like best about Artera? Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback and improve features that are "enhancements" as well as net-new processes that may be helpful to our users/patients. The Knowledge Center holds key information that can be accessed personally or requested to walk through with the Support Team. Tickets are always handled in a timely manner and followed up on if they extend past 1-2 days without an answer. The integration with Epic is borderline seamless, with few hiccups that cannot be explained. Review collected by and hosted on G2.com. What do you dislike about Artera? Process related updates are always well communicated but tend to be oriented toward smaller organizations that utilize Artera. As a larger organization with a high number of practices built, certain organizational functions tend to be difficult to navigate. I can see where they would be great features for the smaller organization, but in turn take extra time and effort to scale to larger organizations. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Appointment reminders and mass messaging to patients. Particularly, our organization has recently implemented Pulse Outreach and this feature connected and automated the work of several teams! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adriana A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adriana A.") AA Adriana A. Site Manager Small-Business (50 or fewer emp.) 7/2/2026 "A Great Option for Communicating with Patients" 4/5 What do you like best about Artera? Another option to communicate with patients Review collected by and hosted on G2.com. What do you dislike about Artera? Sometimes artera and our EMR will not communicate correctly Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Volume of calls from patients Review collected by and hosted on G2.com. Show More Response from Emily Natoli of Artera [Editedit](https://www.g2.com/survey_responses/artera-review-13060392/official_response/edit) Hi, Thanks for sharing your experience! Reducing call volume for your team is one of the outcomes we hear most from customers using Artera for patient engagement. Reach out to your CSM anytime if we can help further. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/21/2026 "Easy to Use With Fast, Reliable Updates" 4/5 What do you like best about Artera? Artera is very easy to use, and the information updates quickly. Review collected by and hosted on G2.com. What do you dislike about Artera? The appointment reminder feature doesn't translate to primary language of patient. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? It gives us the ability to text patients quickly when their phone doesn’t receive voicemails. Review collected by and hosted on G2.com. Show More Response from Emily Natoli of Artera [Editedit](https://www.g2.com/survey_responses/artera-review-13137029/official_response/edit) Hi, This means a lot! Being able to reach patients quickly when voicemail isn't an option is exactly the kind of access gap appointment reminders are designed to close. We hear you on the translation piece and appreciate you flagging it. Reach out to your CSM anytime if we can help further. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christina O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christina O.") CO Christina O. 1/13/2026 "Efficient Patient Contact with Easy Setup" 4/5 What do you like best about Artera? I like that Artera is easy to use, which helps in contacting patients. It's particularly useful because it allows patients the opportunity to go back and look at their appointment details. Review collected by and hosted on G2.com. What do you dislike about Artera? I don't like not being able to edit patient's phone numbers. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Artera helps me get a hold of patients, providing them with the opportunity to review appointment details. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 2/13/2026 "Easy Self-Edits, But Too Many Clicks for Updates" 3.5/5 What do you like best about Artera? That we are able to make edits on our own Review collected by and hosted on G2.com. What do you dislike about Artera? That there is so much clicking to make updates Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Contacting patients with appointment reminders and allowing for 2 way texting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 10/5/2021 "Great way to communicate with patients" 4/5 What do you like best about Artera? I like how happy patients are to get text messages Review collected by and hosted on G2.com. What do you dislike about Artera? We are getting upset patients with the amount of text they are getting to confirm appointments that are weeks out. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? The patients are finding it easier to text in and request appts Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 7/30/2019 "Well making reschedules and cancellations easier for patients" 4/5 What do you like best about Artera? I like the quick responses we are able to make to the patients. Review collected by and hosted on G2.com. What do you dislike about Artera? It seems there can be overlap between different schedulers responding to patients. It is difficult to distinguish between multiple patients/family members with same number. I would like for there to be a way we can tell if the text message sent out has been read by the patient. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? It seems quicker and easier for patients to cancel, reschedule or confirm their appointment. Review collected by and hosted on G2.com. Show More 10/29/2019 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/19/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Quick, Convenient, Multitasker's Dream" 4/5 What do you like best about Artera? I'm able to multitask a lot better; I can schedule a patient via phone, email and use the WELL app. Review collected by and hosted on G2.com. What do you dislike about Artera? It freezes when I try to refresh the screen and it crashes so I have to log off and back on. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Being able to communicate with multiple patients at one time without having to tie up our phone line. I can reschedule, cancel or answer quick patient questions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Artera? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Artera ](https://www.g2.com/products/artera/discussions/new) BF Brandi Fisher • Last activity over 6 years ago Is there a way to see if pts have viewed the messages? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/is-there-a-way-to-see-if-pts-have-viewed-the-messages) AM Adam Miller • Last activity about 6 years ago Can you create group chats with your staff members 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/24881-can-you-create-group-chats-with-your-staff-members) [ View all Discussions ](https://www.g2.com/products/artera/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 10 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/artera/pricing) Artera Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dc491154b7c7c953f61190984c4d3353/luma-health.png "Product Avatar Image") Luma Health 4.8/5(84) [ Compare Now ](https://www.g2.com/compare/artera-vs-luma-health) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_69c4cfaafb0d57dafcb1c5ab8c871847/solutionreach.png "Product Avatar Image") Solutionreach 4.3/5(169) [ Compare Now ](https://www.g2.com/compare/artera-vs-solutionreach) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e7dea658dc087f4af29aad6ab06803b3/klara.png "Product Avatar Image") Klara 4.6/5(112) [ Compare Now ](https://www.g2.com/compare/artera-vs-klara) ##### ##### Artera Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Compliant Emailing - HIPAA Compliant Messaging Operations Workflow Management Interoperability Digital Intake Forms Patient-Centered Functions Online Presence Management Patient Feedback Management Patient Communications [ View More Features ](https://www.g2.com/products/artera/features) ## Top-Rated Alternatives [ ![Luma Health](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luma Health") Luma Health 4.8/5(84) ](https://www.g2.com/products/luma-health/reviews) [ ![Solutionreach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solutionreach") Solutionreach 4.3/5(169) ](https://www.g2.com/products/solutionreach/reviews) [ ![Klara](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Klara") Klara 4.6/5(112) ](https://www.g2.com/products/klara/reviews) [ View All Alternatives ](https://www.g2.com/products/artera/competitors/alternatives) ##### Categories on G2 [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)[RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging)[Appointment Reminder](https://www.g2.com/categories/appointment-reminder) [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)[RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging)[Appointment Reminder](https://www.g2.com/categories/appointment-reminder)[Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Patient Intake](https://www.g2.com/categories/patient-intake)[AI Patient Engagement & Operations](https://www.g2.com/categories/ai-patient-engagement-operations)[Healthcare Analytics](https://www.g2.com/categories/healthcare-analytics)[Referral Management](https://www.g2.com/categories/referral-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated low-code software for mobile app development](https://www.g2.com/discussions/top-rated-low-code-software-for-mobile-app-development)[Which is the highest-rated employee perks platform delivering demonstrable retention and engagement improvement metrics for teams managing complex workflows at scale?](https://www.g2.com/discussions/which-is-the-highest-rated-employee-perks-platform-delivering-demonstrable-retention-and-engagement-improvement-metrics-for-teams-managing-complex-workflows-at-scale)[Which Google Workspace academic solutions have the best reviews from operations managers during the implementation phase?](https://www.g2.com/discussions/which-google-workspace-academic-solutions-have-the-best-reviews-from-operations-managers-during-the-implementation-phase) [Which web font marketplaces are highest rated for enterprise brand consistency?](https://www.g2.com/discussions/which-web-font-marketplaces-are-highest-rated-for-enterprise-brand-consistency%20)[What is the best job shop management software for a small custom machine shop that needs quoting, scheduling and job tracking without months of implementation overhead?](https://www.g2.com/discussions/what-is-the-best-job-shop-management-software-for-a-small-custom-machine-shop-that-needs-quoting-scheduling-and-job-tracking-without-months-of-implementation-overhead)[Pros and Cons Details](https://www.g2.com/products/artera/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)