CR
Cindy R.
Implementation Manager
Small-Business (50 or fewer emp.)
"Arrows has been a huge asset in creating new processes for our onboarding"
5/5
What do you like best about Arrows?

It is easy for my customers to use. It is easy to create the templates and modify as necessary. Review collected by and hosted on G2.com.

What do you dislike about Arrows?

There seems to be some slow lag on the transition from one page to another at times, though not frequently, Review collected by and hosted on G2.com.

Response from Daniel Zarick of Arrows
Edit edit

Thanks so much Cindy. We'll be fixing the page transition lag in the next 2 weeks.

CC
Con C.
Head of Customer Experience
Small-Business (50 or fewer emp.)
"Makes it so much easier to deliver value to customers (and my teams)!"
5/5
What do you like best about Arrows?

It's intuitive and the team is always receptive to new features that might make life easier. Review collected by and hosted on G2.com.

What do you dislike about Arrows?

As with most early-stage tools, it's not as extensible as I want it to be for every use case — yet. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Helping us Onboard and Track Student Status!"
5/5
What do you like best about Arrows?

The ease of use with integrating onboarding and student submissions with a CRM profile using Hubspot is AMAZING! Review collected by and hosted on G2.com.

What do you dislike about Arrows?

Some more customization and more variety of field types would be helpful, but certainly not a dig on their current product! Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"New Features Added Often, Great Customer Service"
4.5/5
What do you like best about Arrows?

Arrows allows our startup to put a very professional face to our onboarding process for new customers. Review collected by and hosted on G2.com.

What do you dislike about Arrows?

It would be nice to have waterflow dating on specific events to automatically work back from a go live date Review collected by and hosted on G2.com.

Response from Daniel Zarick of Arrows
Edit edit

Luckily, Arrows already supports due dates that auto-calculate based on the start date or target date. See the attached URL.

Please email us at help@arrows.to if you have any trouble getting it to work how you wish. Thanks!

See how Arrows improved
Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"It has been great so far."
5/5
What do you like best about Arrows?

You can create a plan and see the progress that has been made and what the next step is. Review collected by and hosted on G2.com.

What do you dislike about Arrows?

I haven't been using it for long and everything has been great so far. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Works better than your traditional onboarding technique!"
4/5
What do you like best about Arrows?

1. User can create powerful and personalized onboarding plans/expiences for individual customers.

2. Integrates very well with CRMs and pipeline can be automated using tools like Zapier and Webhook APIs.

3. Delivers it's promised purpose that is expedite onboarding of customers.

4. Serves as a unified platform to onboard customers easily/quickly. Review collected by and hosted on G2.com.

What do you dislike about Arrows?

1. Solution could do with better customer analytics data.

2. Lacks support and documentation.

3. Competitors like ChurnZero, Gainsight and HubSpot Service Hub have better product pricing and customer support. Review collected by and hosted on G2.com.

Akshay V.
AV
Akshay V.
Developer I - Software Engineering
Small-Business (50 or fewer emp.)
"By far the best Onboarding tool i have ever tried out"
5/5
What do you like best about Arrows?

The email reminders for consumers is the best feature and also the templates that can be used as the starting point of all onboarding plan. Review collected by and hosted on G2.com.

What do you dislike about Arrows?

The pricing is on the higher side as compared to the competition. Review collected by and hosted on G2.com.

Rebecca A.
RA
Rebecca A.
Student
Mid-Market (51-1000 emp.)
"ARROWS FOR ONBOARDING"
4.5/5
What do you like best about Arrows?

I like how modern it is. It's very quick, efficient, and maximizes efficiency. Review collected by and hosted on G2.com.

What do you dislike about Arrows?

It was hard finding their website and not too much detail about the differences between the plans available. Review collected by and hosted on G2.com.