How organized and easy to navigate it is. It has changed our client onboarding experience tenfold. Our clients have everything they need from the moment they join and every moment throughout their client experience. It cuts down the guesswork and puts everything in one place. Review collected by and hosted on G2.com.

No negatives from us. Any concern we've ever had, the Arrows team has resolved quickly. Review collected by and hosted on G2.com.

Single place for customer onboarding

Easy to use interface

Integrates with other systems

Great CS team to make sure you get up and running

We found one other system like it, but it was 20x as much Review collected by and hosted on G2.com.

Its new, so it is growing and adding new features and tools every day. Review collected by and hosted on G2.com.

I like how we could customize and build upon our complex onboarding process. Arrows let us improve and enhance our plans. We learn from every use, making it transparent for clients and internal use. It is also great to see everything in one place and on HubSpot. Review collected by and hosted on G2.com.

We've had a few requests for enhancements within the arrows dashboard, such as an improved view of all outstanding plans. The team is attentive to feedback and keen to see how they implement some of our ideas. Review collected by and hosted on G2.com.

I love how arrows simplifies the onboarding process for our clients. The experience is elevated for both our team and theirs. Review collected by and hosted on G2.com.

I dislike that I am not living in the year 2025 when this product will be so upper echelon by then. I'm excited to see what is in store and they only keep improving. Review collected by and hosted on G2.com.

I love how easy it is for customers to submit the appropriate information and resources. The prebuilt tasks are great. Review collected by and hosted on G2.com.

The process for asking for contact info could be improved. Right now, we ask for a PMs name, then add a question for the PMs email address and another line asking for the PMs phone #. It would be nice if we could ask for contact info and it automatically adds lines for NAME, TITLE, EMAIL, and PHONE. Review collected by and hosted on G2.com.

- Organized onboarding

- Status updates

- New product updates

- Great team with quick and efficient responses

- Custom plans

- The ability to chat on a specific task Review collected by and hosted on G2.com.

Happy with the product so far. The Arrows team constantly provides new product features and training. Review collected by and hosted on G2.com.

Arrows has been super helpful so far. It's really easy to use while still being powerful which is a great combination for driving high value quickly. We were able to go from sending long emails and attachments to customers (for them to not read or be confused) to sending an organized Arrows plan in a really short time! On top of that, I like how despite being able to build it out quickly, there are still many more layers and automations I can leverage with Arrows and other tools to further enhance our usage of the product over time. Review collected by and hosted on G2.com.

I think most of this stuff is planned for future releases, so with a grain of salt, I dislike how you can't sequence certain tasks to be available after earlier tasks are completed. Additionally, I wish you could add images to the description of a task Review collected by and hosted on G2.com.

It is super easy to set up, simple to use for our customers and the integration with HubSpot means lots of useful insights. Review collected by and hosted on G2.com.

Not many options for personalisation of branding, would like to see more features on the comments section Review collected by and hosted on G2.com.

So much about onboarding and customer success is based on setting expectations and next steps. With Arrows, anyone can build a great customer onboarding template that should apply to the bulk of your customer base and offload a lot of repeated CSM work. You can focus on making the customer experience unique to their needs instead of repeating yourself all day.

That same template communicates an expectation to the customer of your entire onboarding process, when each step should take place and, ideally, how long things should take. Review collected by and hosted on G2.com.

Because the app is 100% browser-based, it can be a little challenging to navigate. Without back buttons to head to the last thing you were working on it can feel a little clunky. Review collected by and hosted on G2.com.

Arrows is the most helpful in showing our customers where they are in their onboarding journey compared to the overall journey. We have seen an increase in customer engagement during onboarding since we started using Arrows. Arrows integrate nicely with HubSpot for efficient automation to keep folks focused on customer outcomes, not CRM updates. The arrows team is also a group of kind humans who are support and success gurus; they will listen to your feedback and concerns empathetically. Review collected by and hosted on G2.com.

No dislikes so far on our journey with Arrows. Review collected by and hosted on G2.com.