--- title: Arrows Reviews meta\_title: 'Arrows Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how Arrows works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Arrows Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **responsive customer support** of Arrows, making setup and training quick and easy. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424376&qs=pros-and-cons#reviews) Users love the **ease of use** of Arrows, praising its simple setup and responsive support team. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424393&qs=pros-and-cons#reviews) Users love the **easy integrations** with HubSpot, making setup and training a breeze while enjoying quick support. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424387&qs=pros-and-cons#reviews) Users love the **easy learning** curve of Arrows, making training and setup a breeze for everyone involved. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424390&qs=pros-and-cons#reviews) Users love the **easy setup** of Arrows, finding it simple to train others and integrate with HubSpot. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424408&qs=pros-and-cons#reviews) Users feel the lack of **advanced branching features** limits Arrows' overall functionality and flexibility. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424401&qs=pros-and-cons#reviews) Users find the **missing advanced branching features** limiting, believing they should be universally available for better functionality. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424382&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Arrows ##### 1. Customer Support Users value the **responsive customer support** of Arrows, making setup and training quick and easy. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424376&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ##### 2. Ease of Use Users love the **ease of use** of Arrows, praising its simple setup and responsive support team. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424393&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ##### 3. Easy Integrations Users love the **easy integrations** with HubSpot, making setup and training a breeze while enjoying quick support. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ##### 4. Easy Learning Users love the **easy learning** curve of Arrows, making training and setup a breeze for everyone involved. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424390&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ##### 5. Easy Setup Users love the **easy setup** of Arrows, finding it simple to train others and integrate with HubSpot. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424408&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ### Top Cons or Disadvantages of Arrows ##### 1. Missing Features Users feel the lack of **advanced branching features** limits Arrows' overall functionality and flexibility. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424401&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you dislike about Arrows? There are some advanced branching features that I think should be available across the board but are not yet. ##### 2. Missing Functionality Users find the **missing advanced branching features** limiting, believing they should be universally available for better functionality. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424382&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you dislike about Arrows? There are some advanced branching features that I think should be available across the board but are not yet. ## Top-Rated Alternatives [ ![Rocketlane](https://images.g2crowd.com/uploads/product/hd_favicon/60f9458476e7d2446d008ab78d96c7b6/rocketlane-corp.svg "Rocketlane") Rocketlane 4.7/5(862) ](https://www.g2.com/products/rocketlane-corp/reviews) [ ![GUIDEcx](https://images.g2crowd.com/uploads/product/hd_favicon/60e03505add4710a556165952b3b78e8/guidecx.svg "GUIDEcx") GUIDEcx 4.6/5(462) ](https://www.g2.com/products/guidecx/reviews) [ ![Dock](https://images.g2crowd.com/uploads/product/hd_favicon/86dc6bf8502339b1a889f083b016c85d/dock.svg "Dock") Dock 4.6/5(481) ](https://www.g2.com/products/dock/reviews) [ View All Alternatives ](https://www.g2.com/products/arrows/competitors/alternatives) ![Lori C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori C.") LC Lori C. Director of Customer Success Small-Business (50 or fewer emp.) 6/24/2022 "Simplifying Complex Onboarding Processes" 5/5 What do you like best about Arrows? I love how easy it is to set up plug-and-play templates! We have an involved B2B onboarding process where our customers need to undertake a series of steps to be onboarded onto our software. Being able to embed forms, videos and calendar links is an absolute game changer. Review collected by and hosted on G2.com. What do you dislike about Arrows? There aren't really any downsides, moreso product improvements. A few automations could be added and I'd love to see more rich text formatting but the team are SO receptive to feedback and extremely agile. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Arrows helps me onboard our customers in the one simple place. Review collected by and hosted on G2.com. Show More Response from Daniel Zarick of Arrows [Editedit](https://www.g2.com/survey_responses/arrows-review-6777822/official_response/edit) Thanks for all your feedback and help so far, Lori. We're adding rich text and one other big feature (that I don't want to spoil!) for you very, very soon. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tobias d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tobias d.") TD Tobias d. Co-founder Small-Business (50 or fewer emp.) 7/13/2022 "Amazing product, great for (SaaS) companies like us that value their customer onboarding." 5/5 What do you like best about Arrows? The tool is versatile and helps you create overview for your customer and your own team alike. Review collected by and hosted on G2.com. What do you dislike about Arrows? The development is fast, so a lot changes in a short time period. Ultimately this is for the better of course. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? It used to be difficult to create overview for our customers of all steps they need to take, and we had to keep reminding them by email. With Arrows we use the same overview as they do! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![J.P. L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "J.P. L.") JL J.P. L. Tech Recruiting Aficionado Small-Business (50 or fewer emp.) 7/20/2022 "SAAS Company onboarding / tracking" 5/5 What do you like best about Arrows? i like the easy ability to make templates and cross things off my list Review collected by and hosted on G2.com. What do you dislike about Arrows? 2FA. But thats just how the world works these days, for privacy and security issues Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Organizing onboardings and tracking renewals for a SAAS company. Yes I can try to remember to do things but its nice to have a checklist for each client. And track my work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/27/2022 "Our Arrows Partners Rock!" 5/5 What do you like best about Arrows? Arrows itself is extremely instinctual. From the moment you checkmark your first task ...you're locked in! Who doesn't love to cross tasks off a list? The general feelings of accomplishment along with forward view of where you need to go next is very nice. We have been lucky enough to be guided on our Arrows journey by the Head of Customer Service and he has been such an encouraging and supportive business partner. 5 gold stars! Review collected by and hosted on G2.com. What do you dislike about Arrows? I do wish there were subtask capabilities. Review collected by and hosted on G2.com. Recommendations to others considering Arrows: N/A Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Arrows is helping us, onboard clients, while also keeping them on track and goal oriented to finish set up. Review collected by and hosted on G2.com. Show More Response from Daniel Zarick of Arrows [Editedit](https://www.g2.com/survey_responses/arrows-review-6785895/official_response/edit) Thanks so much for the kind review. We're working on subtask capabilities and should have it soon! Current UserValidated ReviewerIncentivizedSource: Seller invite EB Eve B. Implementation Specialist Small-Business (50 or fewer emp.) 7/18/2022 "Great tool to use for employees and customers" 5/5 What do you like best about Arrows? I like that you are able to set up each plan how you would like and that you can choose how much access the customer can have. it is a great tool to help customers monitor their own productivity in training. Review collected by and hosted on G2.com. What do you dislike about Arrows? There is nothing I dislike. Everything works well. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Its helping keep our customers accountable Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ashlee F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashlee F.") AF Ashlee F. Account Manager Small-Business (50 or fewer emp.) 7/15/2022 "Keeps us organized!" 5/5 What do you like best about Arrows? Having a checklist to stay on top of it. Integrating with HubSpot and updating our tickets without having to transfer the information. Saves more time and clicks. Creating your own template and having the freedom and creativity to make it more engaging to our Client's. It's a fun way to get them to do their homework without it feeling like more work on their plate. Review collected by and hosted on G2.com. What do you dislike about Arrows? Haven't found anything to dislike. Its great! Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Onboarding customers & seeing what needs to be done. Best way to also follow up with customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Dani Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dani Y.") DY Dani Y. Success Specialist Small-Business (50 or fewer emp.) 6/27/2022 "Arrows Goes Above and Beyond, They Really Care!" 5/5 What do you like best about Arrows? I really felt heard. I felt like my goals mattered and they did everything necessary to help me reach those goals. Review collected by and hosted on G2.com. What do you dislike about Arrows? I had zero issues with Arrows and their platform. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Arrows is listening to the needs of their customers. They are taking proactive steps to make sure they are offering exactly what I need for project management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JS Jacqueline S. Implementation Specialist Small-Business (50 or fewer emp.) 7/15/2022 "Satisfied" 4/5 What do you like best about Arrows? It was easy for me to keep updated and know exactly were I was for each session with my customers Review collected by and hosted on G2.com. What do you dislike about Arrows? When some customers wouldn't go in Arrows Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Where I left off in training with my customers. It's quicker to go into Arrows then researching it another way Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/14/2022 "My Customers are move involved" 4/5 What do you like best about Arrows? My customers are move involved in our projects. When we deliver a project plan to the customer in advance and lay it out, they use it to keep track of their plans when we are not actively working on it. It helps them to be more invested in their projects and their ability to meet deadlines. It has mad a significant impact on the level of involvement in our projects. Review collected by and hosted on G2.com. What do you dislike about Arrows? For my use, I have to make adjustments to the plan template for different situations, I would like the Blocks that would be appropriate for different customers to be able to be moved to different plans. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? I can keep customers engaged between sessions, which gives higher probability of hitting deadlines. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 8/25/2022 "Streamlined onboarding" 4/5 What do you like best about Arrows? Clean layout and step by step to do list Review collected by and hosted on G2.com. What do you dislike about Arrows? Limited abilities to integrate with commonly used software Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Helping us onboard participants into a cohort program so that we can ensure that all steps are taken prior to arrival Review collected by and hosted on G2.com. 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