--- title: Arrows Reviews meta\_title: 'Arrows Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how Arrows works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Arrows Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **responsive customer support** of Arrows, making setup and training quick and easy. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424376&qs=pros-and-cons#reviews) Users love the **ease of use** of Arrows, praising its simple setup and responsive support team. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424393&qs=pros-and-cons#reviews) Users love the **easy integrations** with HubSpot, making setup and training a breeze while enjoying quick support. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424387&qs=pros-and-cons#reviews) Users love the **easy learning** curve of Arrows, making training and setup a breeze for everyone involved. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424390&qs=pros-and-cons#reviews) Users love the **easy setup** of Arrows, finding it simple to train others and integrate with HubSpot. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424408&qs=pros-and-cons#reviews) Users feel the lack of **advanced branching features** limits Arrows' overall functionality and flexibility. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424401&qs=pros-and-cons#reviews) Users find the **missing advanced branching features** limiting, believing they should be universally available for better functionality. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424382&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Arrows ##### 1. Customer Support Users value the **responsive customer support** of Arrows, making setup and training quick and easy. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424376&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ##### 2. Ease of Use Users love the **ease of use** of Arrows, praising its simple setup and responsive support team. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424393&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ##### 3. Easy Integrations Users love the **easy integrations** with HubSpot, making setup and training a breeze while enjoying quick support. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ##### 4. Easy Learning Users love the **easy learning** curve of Arrows, making training and setup a breeze for everyone involved. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424390&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ##### 5. Easy Setup Users love the **easy setup** of Arrows, finding it simple to train others and integrate with HubSpot. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424408&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ### Top Cons or Disadvantages of Arrows ##### 1. Missing Features Users feel the lack of **advanced branching features** limits Arrows' overall functionality and flexibility. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424401&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you dislike about Arrows? There are some advanced branching features that I think should be available across the board but are not yet. ##### 2. Missing Functionality Users find the **missing advanced branching features** limiting, believing they should be universally available for better functionality. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424382&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you dislike about Arrows? There are some advanced branching features that I think should be available across the board but are not yet. ## Top-Rated Alternatives [ ![Rocketlane](https://images.g2crowd.com/uploads/product/hd_favicon/60f9458476e7d2446d008ab78d96c7b6/rocketlane-corp.svg "Rocketlane") Rocketlane 4.7/5(862) ](https://www.g2.com/products/rocketlane-corp/reviews) [ ![GUIDEcx](https://images.g2crowd.com/uploads/product/hd_favicon/60e03505add4710a556165952b3b78e8/guidecx.svg "GUIDEcx") GUIDEcx 4.6/5(462) ](https://www.g2.com/products/guidecx/reviews) [ ![Dock](https://images.g2crowd.com/uploads/product/hd_favicon/86dc6bf8502339b1a889f083b016c85d/dock.svg "Dock") Dock 4.6/5(481) ](https://www.g2.com/products/dock/reviews) [ View All Alternatives ](https://www.g2.com/products/arrows/competitors/alternatives) RK Ryan K. Experience Coordinator Small-Business (50 or fewer emp.) 8/25/2022 "RK Arrows Review" 5/5 What do you like best about Arrows? Arrows is an excellent program that has completely streamlined our workflow. We use it for onboarding as new clients arrive into our systems. It allows us to assign tasks, create deadlines, and manage onboarding flow all while taking the headaches out of the process. We can watch customer success in real-time as tasks are completed. Missed steps, edits, and process improvements are all easily adjusted within Arrows to make a simple yet effective experience. Review collected by and hosted on G2.com. What do you dislike about Arrows? I love the program and can't point to anything in particular that I dislike. The team at Arrows is constantly improving its product, requesting customer feedback, and making real-time solution-based recommendations. A must have! Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Arrows has solved onboarding issues that we previously had in our workflow. It's simple to use, intuitive in nature, and provides an excellent experience for both our team and clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Allison H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison H.") AH Allison H. CEO Small-Business (50 or fewer emp.) 7/15/2022 "We have already referred a few of our friends!" 5/5 What do you like best about Arrows? The connection with HubSpot and the form fields and asset gathering that can be tracked back to HubSpot. Along with the embedded meeting links and the tags for customers! Some customers onboard themselves. Other's need a light touch to keep working. Review collected by and hosted on G2.com. What do you dislike about Arrows? It isn't really pretty and it would be so nice to be able to white label it and make it look like out own platform. with images and examples. And it would be nice to have more reward (like Monday.com) when a task is completed. The tag feature is a little bit old feeling. And it would be so cool to have internal comments to team mates without the client seeing. It would be nice to have a drop down menu instead of short form text fields in the Form Submission. Except if the client gets behind and then they get a lot of tasks that are overdue that just buries them. It would be sweet to have Sequence Style condition that follows up and then assigns the task based on the status of the grouping of tasks that has to be completed BEFORE the next task is assigned. because we have 10-20 onboardings at a time and you have to click out and in to the next client and you start to forget where you are. \*\* I am thinking Task manager style in HubSpot... Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Step by step, task based onboarding. Because we have to collect a lot of information from customers, so this really helps break it down. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Abdullah A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdullah A.") AA Abdullah A. CEO Small-Business (50 or fewer emp.) 8/31/2022 "Arrows is what every high touch B2B SaaS companies needs" 5/5 What do you like best about Arrows? We had serious problems onboarding our mid size and enterprise clients, we had no way to align our clients with our onboarding plan until we found Arrows. Arrows helped us create a mutual action plan between us and our customers key stakeholders to ensure a smooth onboarding. They automate all our communication, gives us a 360 view of our customers' onboarding experience and fight churn. Ohh... and their design is gorgeous, super user friendly and my clients love it! Review collected by and hosted on G2.com. What do you dislike about Arrows? I honestly have no complains. However, I would like to see Arrows integrate with more crms. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? They help streamline and automate onboarding via a mutual action plan, align our internal team and our client's teams. Product adoption increased by 200% and our CSAT increased by 35%. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tiffany W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany W.") TW Tiffany W. Implementation Manager Mid-Market (51-1000 emp.) 7/6/2022 "Arrows will make your life easier, I promise." 5/5 What do you like best about Arrows? Before Arrows, I was using pen and paper and other software that just didn't make sense for implementation. I needed something designed specifically to organize and manage all new clients. The top 2 things I appreciate about Arrows: 1. The software itself - it meets the need, provides structure, and has a place for the information I need to organize my mind and clientele. Not only that, but it also provides a client-facing side to it, so I can collaborate using the same software. 2. Customer support - I have never had a better customer support experience, truly. Shareil spent time understanding who we are as an organization and what my needs are as the Implementation Manager. He patiently walked me through the software until I understood all the "ins" and "outs" and contacted me personally to update me around any changes. He also took my feedback to the developers who in turn, made some enhancements that made the product even better for me(and others, I'm sure!). Review collected by and hosted on G2.com. What do you dislike about Arrows? The only downside is if you do not use one of the main CRM products, such as Salesforce, it's a bit more challenging to integrate Arrows with your system. Review collected by and hosted on G2.com. Recommendations to others considering Arrows: If you are currently tracking the details of onboarding new clients with pen/paper or using a platform not specifically designed for implementation.. it's time to sign on with Arrows. It has made my job a lot easier, and more efficient. It also shows my clients that we have a clear system to track onboarding plans, resulting in building trust for my own company. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Recently they created a way to design your own customer attributes and view them all on one page. This is super helpful for me, as I am implementing as many as 10-12 clients per month, and sometimes I need to be able to compare the details of each client easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Andrew R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew R.") AR Andrew R. VP, Sales & Customer Success Small-Business (50 or fewer emp.) 6/27/2022 "Finally a product that nails both the experience and operations of customer onboarding" 4.5/5 What do you like best about Arrows? We've tried lots of onboarding tools - from Google Docs to other dedicated platforms like (but sooo unlike) Arrows - and always end up abandoning them. They're too complex and up getting in the way, just another tool to manage. Arrows is different. Arrows focuses on two key priorities: delivering an awesome user experience for the "onboardee" AND a smooth, automated administrative experience. A great team always makes a great platform more powerful, and Arrows has just that. The crew behind the Product and enablement/success are always available to brainstorm, share insights, and take input for how the product can better support our needs. Review collected by and hosted on G2.com. What do you dislike about Arrows? Arrows has the same challenge as many platforms in this space - it's often 'just another tool' in the stack, which means it can be hard to keep users engaged or get return on the time you spend setting it up. That said, Arrows' focus on the end user experience is already paying off and driving more effective results! Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Using the HubSpot integration to tie Arrows into our deal and onboarding workflows in HubSpot makes it that much easier to standardize processes that we know get results. Review collected by and hosted on G2.com. Show More Response from Daniel Zarick of Arrows [Editedit](https://www.g2.com/survey_responses/arrows-review-6785210/official_response/edit) Appreciate the review, Andrew! You've been so helpful to the entire team and we've always appreciated your time. Current UserValidated ReviewerIncentivizedSource: Seller invite ![John L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John L.") JL John L. Director of Customer Success Small-Business (50 or fewer emp.) 6/27/2022 "Streamline, automate, and monitor your onboarding with Arrows" 5/5 What do you like best about Arrows? Visibility into how far along our customers are making it in their onboarding and the ease of piping info directly into properties in HubSpot has streamlined our onboarding process and made it easier on our team! Their team also offers incredible insight and great resources to make it easy to capitalize on using the software to the greatest effect. Review collected by and hosted on G2.com. What do you dislike about Arrows? Just waiting for rich text to help emphasize different points in our oboarding task lists as ours are a bit dense :) Emojis work in the meantime. However, i can't complain - Their team takes feedback and builds it into new features - looking forward to the new UI changes coming..!! Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? When using Basecamp to push our users through onboarding it was messy, and untrackable inside our CRM (Hubspot). The ability to tie in properties in Hubspot directly to arrows via tokens and vice versa makes it easy to automate our monitoring of customer progress. Review collected by and hosted on G2.com. Show More Response from Daniel Zarick of Arrows [Editedit](https://www.g2.com/survey_responses/arrows-review-6784909/official_response/edit) Hey John! You've been so great to work with... we're going to be adding rich text to task descriptions \*very\* soon 👀 Not immediately with the updated UI, but right after that. Current UserValidated ReviewerIncentivizedSource: Seller invite AB Anthony B. Operations Director Small-Business (50 or fewer emp.) 6/24/2022 "Game-changer. This is the missing automation and consolidation link you've been looking for." 5/5 What do you like best about Arrows? Ever thought "I wish one tool could consolidate the multiple tools I use right now into one."? Look no further if you onboard or manage any form of customer lifecycle or journey, and especially look no further if you're using HubSpot at the moment. Very rarely do you find a solution that solves nearly all the problems that arise from all those edge cases that add up for your unique business. Arrows allows you to solve two major problems that arise with your customer journey: - The first one of being able to capture and be on top of the various ways each customer can be unique in their lifecycle (which probably has resulted for you reading this - multiple tools and a lot of manual lifting and/or coordinating). - The second problem of being able to link up all of that data you have across multiple areas into one consolidated area for reports, metrics, and ensuring tasks are completed. What was once a variable mix of data silos across multiple excel files and folders, Asana & Jira, platform-specific user input stores like TypeForm and Forms, and so on (which then need to be hooked up manually...) and not to mention the many additional custom scripts, calendar entries, and reminders configured to not to miss entering a data point somewhere or following up on someone based on a very unique situation............ has all now been consolidated in Arrows and further accelerated exponentially if you're integrating it into HubSpot. Additionally, the team at Arrows is fantastic to work with! They're highly supportive, very engaged with you, and are always receptive to new ideas and function/feature discussions of what their tool could potentially do for you and others. Working with Arrows kind of feels like they're part of your team working on this integration piece for you while you're continuing to execute your business operations. Review collected by and hosted on G2.com. What do you dislike about Arrows? Honestly, there's nothing I dislike about this tool. If I had to dislike something about working with Arrows is that it makes you wish other tools you work with were just as good at understanding and delivering on your business needs. I wish the tool had been around for many more years so that it was even more integrative than it already is. Review collected by and hosted on G2.com. Recommendations to others considering Arrows: Juggling and gear switching your customer journey across too many tools? Get Arrows. Be happier. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? We use arrows for the entire student journey in our Cybersecurity 14-week training program covering the three key phases of the student lifecycle - onboarding, in-class, and post-class. From all the initial to-do items, to ensuring submissions are uploaded and graded, to follow ups on job prospects and progress - everything has visibility and all ties into a student profile for class by class and year over year performance. We now have metrics in areas we just couldn't see before without painfully stitching together multiple tools. Utilizing arrows we've now eliminated multiple excel trackers, various databases and integrations, custom tools, and manual alerts/reminders both for us and the student. This is an incredible benefit, time-saver, and ultimately ensures we are focusing on the student experience more. Review collected by and hosted on G2.com. Show More Response from Daniel Zarick of Arrows [Editedit](https://www.g2.com/survey_responses/arrows-review-6776553/official_response/edit) You're the best Anthony. Really appreciate you taking the time to write this up. We've loved working with you as well! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 7/14/2022 "Customer Success Made Simple" 4/5 What do you like best about Arrows? Arrows make it easy to improve customer onboarding flow without making massive changes to the already existing processes we have in place. The ability to outline exactly what a customer has to do all in one place has been greatly appreciated and helped us maintain demanding customers more often. Review collected by and hosted on G2.com. What do you dislike about Arrows? One of the main things we've always wanted was the ability to integrate Arrows directly into our product in some way. We know this is something that could take quite a bit of time on the Arrows end, but we look forward to it in the future! Review collected by and hosted on G2.com. Recommendations to others considering Arrows: I would say give it a shot. -The price makes it accessible -Ease of use makes it easy to try. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? We have a reasonably complicated product. Arrows allows us to make the individual steps of getting started with us more digestible. This makes our customers' lives easier as the perception has shifted from "this is too much to learn," to "I only have this much more to go." It has been well received all around. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nicole M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole M.") NM Nicole M. Account Manager Small-Business (50 or fewer emp.) 7/15/2022 "Such a great checklist tool!" 5/5 What do you like best about Arrows? It is great how myself and my clients can interact in the same checklist so we both make sure that we are on track with what needs to get done in a certain amount of time! Review collected by and hosted on G2.com. What do you dislike about Arrows? My customer's willingness to go in and actually use Arrows has been rather low. I am trying to teach them the importance of it but it is primarily me going in and checking things. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? It is helping keep me on track for my customers go live dates. We can make sure we are completing the steps we need to complete in a timely manner! It is great to keep me on track. Review collected by and hosted on G2.com. Show More 1/17/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Justin R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin R.") JR Justin R. Founding Partner Mid-Market (51-1000 emp.) 6/28/2022 "Same page!" 5/5 What do you like best about Arrows? Love Arrows. Getting customer stakeholders on the same page can be such a challenge, especially before a deeper working relationship is built, and Arrows literally gives us this same page. Tracking success at a macro level in Hubspot seals the deal. Review collected by and hosted on G2.com. What do you dislike about Arrows? A challenge sometimes is capturing customer attention enough to even pay attention to Arrows. And so sometimes we end up summarizing the next steps already laid out in Arrows via other channels. But at least we can smugly point back to our Arrows list, which helps establish an expectation of accountability from day one. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Migrating customers from the nebulous space of hopes and dreams to the tangible path toward success. Review collected by and hosted on G2.com. Show More Response from Daniel Zarick of Arrows [Editedit](https://www.g2.com/survey_responses/arrows-review-6792493/official_response/edit) Thanks so much for the review, Justin. You've been one of our longest supporters. 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