--- title: Arrows Reviews meta\_title: 'Arrows Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how Arrows works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Arrows Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **responsive customer support** of Arrows, making setup and training quick and easy. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424376&qs=pros-and-cons#reviews) Users love the **ease of use** of Arrows, praising its simple setup and responsive support team. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424393&qs=pros-and-cons#reviews) Users love the **easy integrations** with HubSpot, making setup and training a breeze while enjoying quick support. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424387&qs=pros-and-cons#reviews) Users love the **easy learning** curve of Arrows, making training and setup a breeze for everyone involved. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424390&qs=pros-and-cons#reviews) Users love the **easy setup** of Arrows, finding it simple to train others and integrate with HubSpot. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424408&qs=pros-and-cons#reviews) Users feel the lack of **advanced branching features** limits Arrows' overall functionality and flexibility. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424401&qs=pros-and-cons#reviews) Users find the **missing advanced branching features** limiting, believing they should be universally available for better functionality. [(1 mentions)](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424382&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Arrows ##### 1. Customer Support Users value the **responsive customer support** of Arrows, making setup and training quick and easy. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424376&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ##### 2. Ease of Use Users love the **ease of use** of Arrows, praising its simple setup and responsive support team. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424393&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ##### 3. Easy Integrations Users love the **easy integrations** with HubSpot, making setup and training a breeze while enjoying quick support. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ##### 4. Easy Learning Users love the **easy learning** curve of Arrows, making training and setup a breeze for everyone involved. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424390&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ##### 5. Easy Setup Users love the **easy setup** of Arrows, finding it simple to train others and integrate with HubSpot. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424408&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you like about Arrows? Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. ### Top Cons or Disadvantages of Arrows ##### 1. Missing Features Users feel the lack of **advanced branching features** limits Arrows' overall functionality and flexibility. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424401&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you dislike about Arrows? There are some advanced branching features that I think should be available across the board but are not yet. ##### 2. Missing Functionality Users find the **missing advanced branching features** limiting, believing they should be universally available for better functionality. [ See 1 mentions ](https://www.g2.com/products/arrows/reviews?filters%5Bsentiment_snippet%5D=2424382&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Setup and Outstanding Support" What do you dislike about Arrows? There are some advanced branching features that I think should be available across the board but are not yet. ## Top-Rated Alternatives [ ![Rocketlane](https://images.g2crowd.com/uploads/product/hd_favicon/60f9458476e7d2446d008ab78d96c7b6/rocketlane-corp.svg "Rocketlane") Rocketlane 4.7/5(862) ](https://www.g2.com/products/rocketlane-corp/reviews) [ ![GUIDEcx](https://images.g2crowd.com/uploads/product/hd_favicon/60e03505add4710a556165952b3b78e8/guidecx.svg "GUIDEcx") GUIDEcx 4.6/5(462) ](https://www.g2.com/products/guidecx/reviews) [ ![Dock](https://images.g2crowd.com/uploads/product/hd_favicon/86dc6bf8502339b1a889f083b016c85d/dock.svg "Dock") Dock 4.6/5(481) ](https://www.g2.com/products/dock/reviews) [ View All Alternatives ](https://www.g2.com/products/arrows/competitors/alternatives) ![Johnny P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Johnny P.") JP Johnny P. Mid-Market (51-1000 emp.) 4/11/2023 "Arrows is a game changer!" 5/5 What do you like best about Arrows? How organized and easy to navigate it is. It has changed our client onboarding experience tenfold. Our clients have everything they need from the moment they join and every moment throughout their client experience. It cuts down the guesswork and puts everything in one place. Review collected by and hosted on G2.com. What do you dislike about Arrows? No negatives from us. Any concern we've ever had, the Arrows team has resolved quickly. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Our client onboarding and client overall experience. All the resources for their onboarding and continued coaching session live into their Arrows plan, it becomes a constant place for them to go back to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Drew F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drew F.") DF Drew F. Small-Business (50 or fewer emp.) 4/13/2023 "There is nothing else like it... where has it been all of my life?" 5/5 What do you like best about Arrows? Single place for customer onboarding Easy to use interface Integrates with other systems Great CS team to make sure you get up and running We found one other system like it, but it was 20x as much Review collected by and hosted on G2.com. What do you dislike about Arrows? Its new, so it is growing and adding new features and tools every day. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? We have a lot of questions that need to be asked when we sign a new customer and this gives us a great 'task' list for the customer in a very frendly UX Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Joyce M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joyce M.") JM Joyce M. Head of Marketing Small-Business (50 or fewer emp.) 4/17/2023 "Onboarding Transparency & Improved Customer Support" 5/5 What do you like best about Arrows? I like how we could customize and build upon our complex onboarding process. Arrows let us improve and enhance our plans. We learn from every use, making it transparent for clients and internal use. It is also great to see everything in one place and on HubSpot. Review collected by and hosted on G2.com. What do you dislike about Arrows? We've had a few requests for enhancements within the arrows dashboard, such as an improved view of all outstanding plans. The team is attentive to feedback and keen to see how they implement some of our ideas. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Arrows is helping us improve transparency and process to our clients. Our onboardings are lengthy and include multiple stakeholders. It's been great to have one place to bring everyone together. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Katie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie M.") KM Katie M. Small-Business (50 or fewer emp.) 4/12/2023 "The tool we needed!" 5/5 What do you like best about Arrows? I love how arrows simplifies the onboarding process for our clients. The experience is elevated for both our team and theirs. Review collected by and hosted on G2.com. What do you dislike about Arrows? I dislike that I am not living in the year 2025 when this product will be so upper echelon by then. I'm excited to see what is in store and they only keep improving. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Arrows provides a polished and clean enviroment for our team to be transparrent with our client's onboarding plans. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Louis T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louis T.") LT Louis T. Small-Business (50 or fewer emp.) 4/12/2023 "Definately improved and centralized our onboarding." 4.5/5 What do you like best about Arrows? I love how easy it is for customers to submit the appropriate information and resources. The prebuilt tasks are great. Review collected by and hosted on G2.com. What do you dislike about Arrows? The process for asking for contact info could be improved. Right now, we ask for a PMs name, then add a question for the PMs email address and another line asking for the PMs phone #. It would be nice if we could ask for contact info and it automatically adds lines for NAME, TITLE, EMAIL, and PHONE. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Arrows is centralizing our onboarding process. No more email attachments to forward; we can also automatically ping the customer when they fall behind or are delaying the process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Sheema L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheema L.") SL Sheema L. Small-Business (50 or fewer emp.) 4/11/2023 "Great product and team" 5/5 What do you like best about Arrows? - Organized onboarding - Status updates - New product updates - Great team with quick and efficient responses - Custom plans - The ability to chat on a specific task Review collected by and hosted on G2.com. What do you dislike about Arrows? Happy with the product so far. The Arrows team constantly provides new product features and training. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Since we request a lot of information during investor onboarding, having everything organized in one location is helpful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ryan F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan F.") RF Ryan F. Operations Manager Small-Business (50 or fewer emp.) 8/25/2022 "Great product AND a great team!" 5/5 What do you like best about Arrows? Arrows has been super helpful so far. It's really easy to use while still being powerful which is a great combination for driving high value quickly. We were able to go from sending long emails and attachments to customers (for them to not read or be confused) to sending an organized Arrows plan in a really short time! On top of that, I like how despite being able to build it out quickly, there are still many more layers and automations I can leverage with Arrows and other tools to further enhance our usage of the product over time. Review collected by and hosted on G2.com. What do you dislike about Arrows? I think most of this stuff is planned for future releases, so with a grain of salt, I dislike how you can't sequence certain tasks to be available after earlier tasks are completed. Additionally, I wish you could add images to the description of a task Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Our customers are all pretty unfamiliar with our product and how to set it up, so Arrows is key in delivering our messaging to customers on the process in front of them for a smooth install. Review collected by and hosted on G2.com. Show More 2/27/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Gemma P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gemma P.") GP Gemma P. Mentor Small-Business (50 or fewer emp.) 4/14/2023 "Simple to use and works seamlessly with HubSpot" 5/5 What do you like best about Arrows? It is super easy to set up, simple to use for our customers and the integration with HubSpot means lots of useful insights. Review collected by and hosted on G2.com. What do you dislike about Arrows? Not many options for personalisation of branding, would like to see more features on the comments section Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Shows our customers the whole onboarding process in a simple way, makes assigning tasks simple and the integration with HubSpot means great reporting on onboarding that we never had before. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Kyle Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle Y.") KY Kyle Y. Associate Director, Customer Success Manager Small-Business (50 or fewer emp.) 11/1/2022 "With great standardization, comes great responsibility... scale!" 4/5 What do you like best about Arrows? So much about onboarding and customer success is based on setting expectations and next steps. With Arrows, anyone can build a great customer onboarding template that should apply to the bulk of your customer base and offload a lot of repeated CSM work. You can focus on making the customer experience unique to their needs instead of repeating yourself all day. That same template communicates an expectation to the customer of your entire onboarding process, when each step should take place and, ideally, how long things should take. Review collected by and hosted on G2.com. What do you dislike about Arrows? Because the app is 100% browser-based, it can be a little challenging to navigate. Without back buttons to head to the last thing you were working on it can feel a little clunky. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Ultimately Arrows is helping us scale. Instead of recreating the wheel every time we onboard a client, we have a standard process to follow. Saving us time on repeated processes so we can get proactive as CSMs instead of staying reactive. To date, we're still new to using Arrows but we're hoping to track our average time to go-live and see that reduce over the coming year. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite KE Kim E. Customer Success Manager Small-Business (50 or fewer emp.) 11/10/2022 "Your Onboarding Dreams Come True!" 5/5 What do you like best about Arrows? Arrows is the most helpful in showing our customers where they are in their onboarding journey compared to the overall journey. We have seen an increase in customer engagement during onboarding since we started using Arrows. Arrows integrate nicely with HubSpot for efficient automation to keep folks focused on customer outcomes, not CRM updates. The arrows team is also a group of kind humans who are support and success gurus; they will listen to your feedback and concerns empathetically. Review collected by and hosted on G2.com. What do you dislike about Arrows? No dislikes so far on our journey with Arrows. Review collected by and hosted on G2.com. What problems is Arrows solving and how is that benefiting you? Arrows is helping us solve increased customer engagement during onboarding and enabling our customers to understand their onboarding journey holistically. Review collected by and hosted on G2.com. 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