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JB

Jade B.

Implementation Manager

Accounting

Small-Business (50 or fewer emp.)

9/25/2017

"Why would you use anything else?"

4.5/5

What do you like best about Arlo Training Management Software?

The best things are the payment platform, the app for my mobile when I am at an event - so easy to record attendance or grab an attendees number to check in on them if they haven't arrived. Arlo has eliminated human error at our end - now we know if a registration is wrong that it was entered incorrectly by the client, not someone at our end! Review collected by and hosted on G2.com.

What do you dislike about Arlo Training Management Software?

We used to use quite a complicated discount structure for multiple attendees, this has been hard to translate into arlo, but we have identified a work around - it just took a bit of time to implement. In saying that - Jarrod and the team were super helpful in helping us create this work around! Review collected by and hosted on G2.com.

What problems is Arlo Training Management Software solving and how is that benefiting you?

Using arlo has meant that we've consolidated all of our payment methods into one platform, eliminated multiple spreadsheets recording attendees and also eliminated the possibility for human error at our end - if someone isn't registered for an event, they didn't register, it's not that they emailed us and didn't make it to the spreadsheet! Review collected by and hosted on G2.com.

Response from Tim Tarbotton of Arlo Training Management...

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Hi Jade, thanks for your review. Your feedback is important to us and we appreciate you taking the time to share. All the best, The Arlo team

NW

Ngaire W.

Education Lead

Management Consulting

Mid-Market (51-1000 emp.)

9/19/2017

"Helpful and quick to answer my many questions"

4/5

What do you like best about Arlo Training Management Software?

Arlo always respond. No question is to silly for them to answer - even when I could probably find the answer on their comprehensive help page. The people I've dealt with at Arlo have always been patient and put up with our web developers (who are based in Australia). Review collected by and hosted on G2.com.

What do you dislike about Arlo Training Management Software?

The package we have doesn't have all the functionality I want. It would be great to have social media plugins as standard on the package we have (which I think is Professional).

It would be great to have better functionality within the templates (ie more dynamic with pictures etc).

It would be great to have more dynamic functionality with emails / communications sent out. I'd like to see more easier ways to customise emails without Arlo having to create bespoke templates. Review collected by and hosted on G2.com.

Response from Tim Tarbotton of Arlo Training Management...

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Hi Ngaire, thanks for your review, we appreciate the time taken to write this and have taken your feedback onboard. Keep an eye out on the product updates for any changes to the functionality you have highlighted. kind regards, The Arlo team

AE

Verified User in Education Management

Small-Business (50 or fewer emp.)

3/5/2018

"Outstanding service"

5/5

What do you like best about Arlo Training Management Software?

The simplicity of the platform; its ease of use, functionality and layout. I particularly appreciate the excellent online customer service when lodging an issue. I find Jarrod and Emma extremely receptive and respectful. Review collected by and hosted on G2.com.

What do you dislike about Arlo Training Management Software?

That I cannot create my own field names with our particular account. I have to ask an Arlo team member if I want to add a new field. I CAN rename, but I CAN'T create. Review collected by and hosted on G2.com.

Recommendations to others considering Arlo Training Management Software:

A platform that is easy to use, with a team behind it who cares about its users and getting it right. Review collected by and hosted on G2.com.

What problems is Arlo Training Management Software solving and how is that benefiting you?

It gives our non-for-profit programme an air of professionalism and backs up our digital world ethos. Review collected by and hosted on G2.com.

MD

Margaret D.

Operations Manager

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/13/2017

"Ease of Use and excellent Help desk support"

5/5

What do you like best about Arlo Training Management Software?

Arlo is a very easy package to use and staff need little training to get up and going with it. There are a couple of great webinars to further develop staff knowledge. One of the really good things about Arlo is the excellent support via either the Help Desk or through the on line help pages. All problems are handled quickly and professionally. One other thing that is excellent about Arlo is that the software is developed regularly and the company listens to what users want. So for example if a number of users want a particular feature, Arlo will develop that. So the package is always evolving and it isn't a static off the shelf product at all. Review collected by and hosted on G2.com.

What do you dislike about Arlo Training Management Software?

There really isn't a lot I dislike about Arlo. I have used it in two companies now and have been a user since 2011. I have been involved with installing it two sites - and it was really quite easy at both. Currently we have Arlo for course registrations, notifying members about external events and on selling products. we have not experienced any issues with anything to be honest..... Review collected by and hosted on G2.com.

Recommendations to others considering Arlo Training Management Software:

Have a go with Arlo. It is a great package that is so easy to use and with many great features. I have used a range of other similar packages - but this is the best one I have tried Review collected by and hosted on G2.com.

What problems is Arlo Training Management Software solving and how is that benefiting you?

We currently have Arlo seemlessly integrated into our website. This is for Course registrations and the selling of a range of products. It has also been set up so that we can advise our Members of external events that are coming up that they may be interested in attending Review collected by and hosted on G2.com.

Response from Tim Tarbotton of Arlo Training Management...

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Hi Margaret, thank you for your positive feedback! We try our best to provide a great product and top quality support. Thank you, The Arlo team

AC

Anne C.

Director Community Education

Education Management

Mid-Market (51-1000 emp.)

4/29/2018

"I Love ARLO!"

5/5

What do you like best about Arlo Training Management Software?

It is so easy to use. I love the reporting tools and I love the fact that ARLO staff are so helpful Review collected by and hosted on G2.com.

What do you dislike about Arlo Training Management Software?

New customisation can sometimes take time. Review collected by and hosted on G2.com.

Recommendations to others considering Arlo Training Management Software:

ARLO has totally transformed our event management. It is so easy to use, its reporting tools are excellent and the ARLO staff are wonderful to deal with. Review collected by and hosted on G2.com.

What problems is Arlo Training Management Software solving and how is that benefiting you?

Finding out more about our customers, the trends in registrations and of course the huge savings in administration loads. Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Enterprise (> 1000 emp.)

7/19/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"arlo is efficient and easy to use"

4.5/5

What do you like best about Arlo Training Management Software?

The platform is easy to use and you can look back on events and export information Review collected by and hosted on G2.com.

What do you dislike about Arlo Training Management Software?

When doing a search, it can sometimes give you too many events, so its better to have your event code Review collected by and hosted on G2.com.

HK

Hannah K.

Operations Manager

Construction

Small-Business (50 or fewer emp.)

2/19/2018

"Great service"

5/5

What do you like best about Arlo Training Management Software?

The easy use and customer support. I can learn how to do new things just by playing around. Review collected by and hosted on G2.com.

What do you dislike about Arlo Training Management Software?

very infrequently there are wait times from the support team. Review collected by and hosted on G2.com.

JE

Jamuel E.

Marketing Manager

Religious Institutions

Mid-Market (51-1000 emp.)

9/20/2017

"Great event management system"

4.5/5

What do you like best about Arlo Training Management Software?

• Great reporting

• Great way to manage events online

• Excellent support - really easy ticket system and very quick resopnse. Very impressed by this

• Ability to create custom registration forms - crucial to the wide range of events that we do Review collected by and hosted on G2.com.

What do you dislike about Arlo Training Management Software?

• Not much customisation available for visual design unless you are willing to pay more to do some custom work. Review collected by and hosted on G2.com.

Recommendations to others considering Arlo Training Management Software:

Contact Arlo and let them walk you through what they can offer. Previously we were with Eventbrite but while they were decent, their reporting system was nowhere near as strong as Arlo's. Eventbrite could not output the reports we needed and it was very limiting. We needed a lot of manual work afterwards to make it fit for purpose. Eventbrite's payout method was also very inconvenient for us as well as the cost they clip the ticket on paid events was pretty high.. Review collected by and hosted on G2.com.

What problems is Arlo Training Management Software solving and how is that benefiting you?

• Integrating event registration with our website

• Producing event reports in the specific manner we need

• Easy and modern design needed for online registrations - especially as on of our goals was to transition to most of our event registrations being captured online

• An easy to use system for our event administrators but with advanced functionality needed to cover all the different types of events we do and the information we need to capture. Review collected by and hosted on G2.com.

Response from Tim Tarbotton of Arlo Training Management...

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Hi Jamuel, thanks for taking the time to review Arlo, we appreciate your feedback. Our website integration technology is free, and we try to keep our in-house web teams cost as reasonable as possible. Glad to hear you found Arlo of better use to your business compared to Eventbrite. Many thanks, the Arlo team.

SL

Sara L.

Support & Operations Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

9/20/2017

"Great tool that helped us get organised!"

4.5/5

What do you like best about Arlo Training Management Software?

- Dashboard is a great to give you an initial overview

- It super easy to use

- Very easy to pull reports

- Great service if you need help or something isn't working

- newsletters with updates Review collected by and hosted on G2.com.

What do you dislike about Arlo Training Management Software?

- It would be great that if you go into a specific course and you see the list of participants to be able to access their profile and information rather than going through orders individually. Review collected by and hosted on G2.com.

What problems is Arlo Training Management Software solving and how is that benefiting you?

It's great to have a software that organises the participants and courses for us. The automatic emails make a difference for us where we can save a lot of time. For myself, it's really a tool that helps me being more efficient and address problems and issue straight away. Review collected by and hosted on G2.com.

Response from Tim Tarbotton of Arlo Training Management...

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Hi Sara, many thanks for the review. Glad to hear Arlo is helping you manage your courses. Accessing participants records from the list of registrations on a course is possible by opening the registration and selecting the registrant's name. If you require any assistant with this please contact the Arlo support team, they would be happy to help. All the best, The Arlo team.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/25/2017

"Robust CRM tool"

3.5/5

What do you like best about Arlo Training Management Software?

one central place where I can view all activity for a contact / org.

Application workflow - love, love love!

Ability to manage PD from start to finish

Leads function

contact database

support tech - Jarrod, Ezra and Emma

marking attendance function

captures CPD points

ability to update website copy through the CRM

assign tasks/to do list

automatically apply member rates

Review collected by and hosted on G2.com.

What do you dislike about Arlo Training Management Software?

- corporate membership setup limitations.

- Campaign Monitor Integration. (one-way sync). We are spending a fortune with Campaign Monitor as a result.

- historical information moves with the individual. does not stay with the organisation.

- partial orders/ payment not possible.

- no surcharge option

- limitations in bulk bookings

- unable to run members only events. i.e. display on website, system stops non members from registering

- lack of Google integration (comms)

- unable to manipulate the log in date to enter in a registration. Review collected by and hosted on G2.com.

Recommendations to others considering Arlo Training Management Software:

Application workflow is amazing! As any new features, minor development work required such as upload of files etc though I love this! Would love if there was a judging component attached to this.

Managing of PD from a registration, marking attendance and grades perspective is quiet straightforward/easy to use.

Ability to update CMS through the online portal. Great that anyone in the org can log in and make website changes.

The leads function (somewhat limiting when you offer different services e.g. PD and events as the templates are universal) though the concept of going to a template and viewing all leads including the won/lost status since the beginning of time is great. Also great that all you have to do is click 'display the template' and all preexisting info is online + capturing leads.

The events module is ok. We struggle with it for bulk bookings and our discount complexity though I can see orgs that have 1 service offering, small scale events, simple discounts can easily manage their events through Arlo. Also like that we are able to run free events quiet simply. Review collected by and hosted on G2.com.

What problems is Arlo Training Management Software solving and how is that benefiting you?

Ability to sell tickets and capture attendance for the majority of our events and courses. capture applications for our award shows and graduate program. centralise our data including all the capturing of all activity with TCC from an individual and business level. Review collected by and hosted on G2.com.

Response from Tim Tarbotton of Arlo Training Management...

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Hello and thank you for your feedback. We take our users feedback very seriously as this is what helps develop our product roadmap. It great to hear you love our new application process and we hope to resolve some of your dislikes in the near future. Many thanks, The Arlo team