Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/22/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Fantastic FOIA solution!"

5/5

What do you like best about ArkCase?

The powerful workflows help make the entire process more efficient, saving time--and stress! The Arkcase team is extremely flexible and capable to help design solutions which can not only support but streamline complex workflows. Too many organizations rely on manual steps and do not have efficient processes. Review collected by and hosted on G2.com.

What do you dislike about ArkCase?

So far, there is not much to dislike, as the benefits gained from adopting this FOIA solution have been numerous. Review collected by and hosted on G2.com.

Igor M.

Founder, CEO

Small-Business (50 or fewer emp.)

4/28/2020

"Out-of-the-box ready FOIA solution"

5/5

What do you like best about ArkCase?

ArkCase FOIA comes ready out of the box as a SaaS solution. Agencies processing FOIA requests can offload the entire infrastructure to ArkCase as this is a managed solution. With no overhead for various software licences, no need of hardware to support the FOIA platform, agencies can save considerable funds each year.

The redaction feature is really powerful. It can recognize PII and redact them automatically. There are rules in place that help find and mask out other sensitive information covered with one or more legal barriers. And the redacted version is a physically new file that is being sent out to requestors. There's zero possibility of hacking these files to remove the redacted stamps and expose the hidden information.

Using a low-code configurator,non-technical staff can update workflows and forms if and when needed, making the FOIA agency less dependent on technical staff or tech support from ArkCase themselves.

One of the favorite features of ArkCase FOIA is its powerful eDiscovery search. Finding relevant information in data and meta-data is quite easy. ArkCase FOIA can also search for words or mentions even in video and audio files. It has the ability to recognize different people talking in recordings, and annotate who said what, and provide timestamps that you can click and you're taken to the exact moment in the video where the searched phrase is being used. Review collected by and hosted on G2.com.

What do you dislike about ArkCase?

The user interface could use improvements. Although being a SaaS, the company is regularly updating the software, so there's less to not like.

More guided tours or video guides would come in handy to onboard staff to use the software. Although ArkCase is offsetting this with regular demos. Review collected by and hosted on G2.com.

Recommendations to others considering ArkCase:

ArkCase FOIA is a relatively new product. It has lots to prove, mainly because of its age. As a platform, it's on-par with the rest. Only, with ArkCase, you get a lot more attention, a lot more support, and a lot more value for money. These young companies must hold the same security and code quality certifications like established players. But these new companies fight to earn the trust of each client. The dedication you get from the team is second to none. They are relatively fast in deploying new needs if you have anything specific you need, plus you benefit from other people's feedback that gets weaved into regular software updates. It's not a market leader-quadrant player, but it's definitely a formidable contender. Practically, you get everything you really need, in a tight package and a team that is all ears for your specific needs.

If you're on the market for a modern FOIA SaaS solution, give ArkCase FOIA a try. If you're not a fan of a SaaS solution, there's a community version that your tech team can download and set up locally for your organization to test.

Either way, you lose nothing for trying, and you may just find yourself surprised of the quality of this software solution. Review collected by and hosted on G2.com.

What problems is ArkCase solving and how is that benefiting you?

Searching through different data locations on different technologies, in different formats has always been a challenge. And finding all of the requested information by requestors is causing backlogs. Having an eDiscovery FOIA solution that can also search through metadata and audio/video files is tremendously helpful. Review collected by and hosted on G2.com.