# Best Knowledge Management Software ## How Many Knowledge Management Software Products Does G2 Track? **Total Products under this Category:** 467 ### Category Stats (Jul 2026) - **Average Rating:** 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Market Logic (+0.54%) - Among all products in this category, Market Logic recorded the largest rating increase compared to last month _Last updated: July 25, 2026_ ## How Does G2 Rank Knowledge Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 115,700+ Authentic Reviews - 467+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Knowledge Management Software ![G2 Grid® for Knowledge Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/knowledge-management/grids.png?focus%5B%5D=3437&focus%5B%5D=280&focus%5B%5D=82623&focus%5B%5D=25675&focus%5B%5D=25671&focus%5B%5D=162357&focus%5B%5D=112031&focus%5B%5D=20433) Highlighted products: Slack, Confluence, Notion, ClickUp, NinjaOne, Scribe, MaintainX, and Connecteam. Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-management/grids.json?focus%5B%5D=slack&focus%5B%5D=confluence&focus%5B%5D=notion&focus%5B%5D=clickup&focus%5B%5D=ninjaone&focus%5B%5D=scribe&focus%5B%5D=maintainx&focus%5B%5D=connecteam) **Sponsored** ### livepro Knowledge Management livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1043&secure%5Bchosen_at%5D=2026-07-28T04%3A08%3A50Z&secure%5Bdisplayable_resource_id%5D=1043&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1043&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=55822&secure%5Bresource_id%5D=1043&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fknowledge-management%3Fopen_modal_url%3D%252Fproducts%252Fariv-ai%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fknowledge-management%2526source%253Dcategory&secure%5Btoken%5D=cfd1dc8be8529d19be0dbe34fb3cd62a8f4c64701d5b789a6e65a072be118957&secure%5Burl%5D=https%3A%2F%2Flivepro.com%2F&secure%5Burl_type%5D=book_demo) ### [Slack](https://www.g2.com/products/slack/reviews) Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens. **Average Rating:** 4.5/5.0 **Total Reviews:** 37,475 #### How Do G2 Users Rate Slack? - **Q & A:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Slack? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Software Engineer, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 41% Small, 41% Medium #### What Do G2 Reviewers Say About Slack? _AI-generated summary from verified user reviews_ ##### Pros - Users find Slack incredibly **easy to use** , promoting seamless collaboration and integration within their daily workflow. - Users appreciate the **effective team collaboration** features in Slack, facilitating organized communication and task management. - Users love the **efficient communication** with teams across time zones, enabling quick responses and effective collaboration. - Users appreciate the **extensive integrations** of Slack, enhancing collaboration and allowing seamless automation across platforms. - Users value the **feature-rich organization** of Slack, enhancing team communication with categorized channels and seamless integrations. ##### Cons - Users experience **notification issues** with Slack, leading to missed important messages and overwhelming alerts from numerous channels. - Users express concern over **missing features** , particularly with organization and search functionality in Slack. - Users express frustration over Slack's **limited features** , particularly regarding message history and organization tools. - Users find the **overwhelming notifications** and message management in Slack stressful, impacting team communication and efficiency. - Users find the **channel management overwhelming** with too many notifications, limited message history, and missed replies. #### What Are Recent G2 Reviews of Slack? **["Clean UI, Reliable Performance, and Powerful Integrations for Daily Work"](https://www.g2.com/survey_responses/slack-review-13168240)** **Rating:** 5.0/5.0 stars _— Gulshan S._ [Read full review](https://www.g2.com/survey_responses/slack-review-13168240) **["Easy-to-Navigate UI, Smooth Notion Integration, and an Impressive Slackbot AI"](https://www.g2.com/survey_responses/slack-review-13165000)** **Rating:** 4.5/5.0 stars _— karan j._ [Read full review](https://www.g2.com/survey_responses/slack-review-13165000) ### [Confluence](https://www.g2.com/products/confluence/reviews) Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward. **Average Rating:** 4.1/5.0 **Total Reviews:** 4,246 #### How Do G2 Users Rate Confluence? - **Q & A:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Confluence? - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Company Website:** https://www.atlassian.com/ - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian (106,496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,081 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Software Engineer, Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Medium, 34% Large #### What Do G2 Reviewers Say About Confluence? _AI-generated summary from verified user reviews_ ##### Pros - Users find Confluence to be incredibly **easy to use** , enhancing productivity and simplifying document management significantly. - Users value Confluence for its **seamless team collaboration** , enhancing productivity and communication across workflows. - Users value the **clear organization and ease of use** in Confluence, enhancing documentation and collaboration effortlessly. - Users appreciate the **seamless integrations** of Confluence, enhancing collaboration and simplifying document management significantly. - Users value the **collaboration efficiency** of Confluence, facilitating alignment and document sharing across teams seamlessly. ##### Cons - Users find Confluence **not intuitive** , especially with its search feature and navigation when managing large content. - Users often experience **slow performance** with Confluence, particularly when managing extensive content or large attachments. - Users find **page management frustrating** due to slow performance, messy organization, and a confusing permissions system. - Users find the **learning curve steep** , particularly for advanced features and the complex permission system. - Users find the **complexity** of Confluence challenging, especially with sharing permissions and navigating document management. #### What Are Recent G2 Reviews of Confluence? **["Centralized Documentation & Seamless Jira Integration with Real-Time Collaboration"](https://www.g2.com/survey_responses/confluence-review-13035239)** **Rating:** 4.0/5.0 stars _— Karthick P._ [Read full review](https://www.g2.com/survey_responses/confluence-review-13035239) **["The Ultimate Source of Truth for Engineering and Product Teams"](https://www.g2.com/survey_responses/confluence-review-12546661)** **Rating:** 4.5/5.0 stars _— Bibhuti Bhusan S._ [Read full review](https://www.g2.com/survey_responses/confluence-review-12546661) ### [Notion](https://www.g2.com/products/notion/reviews) Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, capture notes and company knowledge, and collaborate as a team. Millions love Notion because it increases productivity, reduces tools & costs, and empowers everyone to do their best work. Unlike fragmented, rigid software, Notion connects work into one tool that’s customizable and people love to use. Now you have beautiful tools to build your life’s work. **Average Rating:** 4.6/5.0 **Total Reviews:** 11,992 #### How Do G2 Users Rate Notion? - **Q & A:** 8.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Notion? - **Seller:** [Notion](https://www.g2.com/sellers/notion-7effc4fe-47b3-4888-8ef0-ce4addda94db) - **Company Website:** https://www.notion.com/ - **Year Founded:** 2016 - **HQ Location:** San Francisco, California - **Twitter:** @NotionHQ (518,653 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/notionhq/ (5,802 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Software Engineer, Student - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 62% Small, 24% Medium #### What Do G2 Reviewers Say About Notion? _AI-generated summary from verified user reviews_ ##### Pros - Users find Notion's **ease of use** enhances collaboration and organization, making workflows more intuitive and efficient. - Users appreciate the **versatile features** of Notion, enhancing organization and productivity across various projects and documentation. - Users appreciate the **AI integration** in Notion, enhancing organization and automating repetitive tasks effectively. - Users find Notion **intuitive and easy to use** , significantly improving organization and enhancing overall productivity for their businesses. - Users value the **organizational capabilities** of Notion, enhancing workflow and productivity through versatile features and AI tools. ##### Cons - Users find the **learning curve challenging** , often struggling with navigation and editing in Notion's expansive features. - Users find Notion's **limited features** restrictive, hoping for enhanced design options and AI integration improvements. - Users find Notion's interface **difficult to navigate** , with a steep learning curve for new users and formatting challenges. - Users find Notion lacking in **essential features** , leading to workarounds and a less optimized experience for complex tasks. - Users struggle with **usage limitations** , particularly when managing larger projects and basic document creation tasks in Notion. #### What Are Recent G2 Reviews of Notion? **["Notion as a True Single Source of Truth for Work and Life"](https://www.g2.com/survey_responses/notion-review-13171952)** **Rating:** 5.0/5.0 stars _— Ganji S._ [Read full review](https://www.g2.com/survey_responses/notion-review-13171952) **["Centralized Knowledge Base with Seamless Organization"](https://www.g2.com/survey_responses/notion-review-7743159)** **Rating:** 5.0/5.0 stars _— Erin L._ [Read full review](https://www.g2.com/survey_responses/notion-review-7743159) ### [ClickUp](https://www.g2.com/products/clickup/reviews) ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity. **Average Rating:** 4.6/5.0 **Total Reviews:** 12,778 #### How Do G2 Users Rate ClickUp? - **Q & A:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind ClickUp? - **Seller:** [ClickUp](https://www.g2.com/sellers/clickup) - **Company Website:** https://ClickUp.com - **Year Founded:** 2017 - **HQ Location:** San Diego, California - **Twitter:** @clickup (69,539 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12949663/ (1,526 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** CEO, Project Manager - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 77% Small, 19% Medium #### What Do G2 Reviewers Say About ClickUp? _AI-generated summary from verified user reviews_ ##### Pros - Users praise ClickUp for its **ease of use** , enhancing collaboration and project management efficiency effortlessly. - Users value the **robust task management capabilities** of ClickUp, enhancing organization, productivity, and overall workflow efficiency. - Users value ClickUp's **robust features and flexibility** , significantly enhancing productivity and project visibility across teams. - Users appreciate the **flexibility and comprehensive integration** of ClickUp, enhancing teamwork and project execution efficiency. - Users appreciate the **effective collaboration** of ClickUp, enabling seamless teamwork and task management on a single platform. ##### Cons - Users find **missing features** frustrating in ClickUp, especially when crucial tools are restricted by paywalls and limits. - Users find the **learning curve for beginners** to be challenging, requiring time to adapt and master the system. - Users find ClickUp has **limited features** , lacking integrations and complex functionalities, impacting usability and flexibility. - Users find ClickUp's interface **not intuitive** , complicating the discovery of features and overall user experience. - Users report experiencing **slow loading** times in ClickUp, impacting overall efficiency and user experience. #### What Are Recent G2 Reviews of ClickUp? **["ClickUp Streamlines Project Tracking and Team Collaboration"](https://www.g2.com/survey_responses/clickup-review-13169869)** **Rating:** 5.0/5.0 stars _— Marcos P._ [Read full review](https://www.g2.com/survey_responses/clickup-review-13169869) **["BEST Project Management and Dashboard Tool on the Planet"](https://www.g2.com/survey_responses/clickup-review-6899099)** **Rating:** 4.5/5.0 stars _— Katrina J._ [Read full review](https://www.g2.com/survey_responses/clickup-review-6899099) ### [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,767 #### Who Is the Company Behind NinjaOne? - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** https://www.ninjaone.com/ - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne (3,607 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,376 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 47% Medium, 45% Small #### What Do G2 Reviewers Say About NinjaOne? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. - Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. - Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. - Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. - Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. ##### Cons - Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. - Users find the **search function lacking** , and the interface can confuse end users with unclear icons. - Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. - Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. - Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. #### What Are Recent G2 Reviews of NinjaOne? **["Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"](https://www.g2.com/survey_responses/ninjaone-review-10168731)** **Rating:** 4.5/5.0 stars _— Robert M._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-10168731) **["Revolutionalised Our Workflows"](https://www.g2.com/survey_responses/ninjaone-review-8785777)** **Rating:** 5.0/5.0 stars _— Drew B._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-8785777) ### [Scribe](https://www.g2.com/products/scribe/reviews) Every organization runs on workflows. But in the past, the only way to understand how work got done was to interview people or manually document each process. Doing that at scale was impossible, leaving institutional knowledge trapped in people's heads. Scribe's Workflow AI platform makes that possible. As people do their jobs, Scribe automatically captures every workflow and builds a living record of how your organization actually works. Scribe Optimize analyzes these workflows and helps leaders identify inefficiencies, the right AI investments, and a faster path to transformation. Scribe Capture instantly documents any workflow as a step-by-step guide, so your teams and AI agents always do it right. Loved by 90,000 enterprise customers, including Okta, Datadog, and New York Life, Scribe is trusted by 94% of the Fortune 500: ✅ 35 hours saved per person per month ✅ 98% of customers report fewer errors ✅ 71% better agent performance SOC 2 Type II, HIPAA, FERPA, and GDPR compliant. Learn more at scribe.com **Average Rating:** 4.8/5.0 **Total Reviews:** 911 #### How Do G2 Users Rate Scribe? - **Q & A:** 7.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Scribe? - **Seller:** [Scribe](https://www.g2.com/sellers/scribe-d2b56002-72d7-4b19-8ae1-eaba5e791638) - **Company Website:** https://scribe.com - **Year Founded:** 2019 - **HQ Location:** San Francisco, US - **Twitter:** @ScribeHow (7,248 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/scribehow/ (336 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Operations Manager, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Small, 37% Medium #### What Do G2 Reviewers Say About Scribe? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Scribe, making it a seamless tool for creating clear instruction guides. - Users value the **time-saving capabilities** of Scribe, enabling quick creation of instructional content without manual effort. - Users love the **easy editing** features of Scribe, enabling fast creation and modification of instructional materials. - Users love how Scribe saves them **significant time** in creating guides and managing processes efficiently. - Users benefit from Scribe's **easy creation** features, enabling efficient training material development without any technical hurdles. ##### Cons - Users find **editing difficult** at times, needing to navigate through issues with text not appearing correctly. - Users find **caption limitations** frustrating as Scribe fails to capture extensions and lacks markup tools for screenshots. - Users find Scribe's **limited features** hinder flexibility, customization, and accurate video exports requiring a paid account. - Users find Scribe's **difficult navigation** and clunky voice-to-text features hinder effective and intuitive documentation. - Users express frustration over **limited customization options** in Scribe, wishing for more personalized features and capabilities. #### What Are Recent G2 Reviews of Scribe? **["Extremely Easy, Fast Step-by-Step Guides"](https://www.g2.com/survey_responses/scribe-review-13131761)** **Rating:** 5.0/5.0 stars _— Vincent D._ [Read full review](https://www.g2.com/survey_responses/scribe-review-13131761) **["Detailed Screenshots, User-Friendly, and a Huge Upgrade from Manual Documentation"](https://www.g2.com/survey_responses/scribe-review-12968483)** **Rating:** 5.0/5.0 stars _— Angie F._ [Read full review](https://www.g2.com/survey_responses/scribe-review-12968483) ### [MaintainX](https://www.g2.com/products/maintainx/reviews) MaintainX is an AI-powered, mobile-first maintenance and asset management platform built for the new industrial workforce. It empowers frontline teams to manage maintenance, assets, parts inventory, and purchase orders more efficiently, reducing unplanned downtime and boosting operational efficiency. MaintainX manages over 50 million work orders across 10 million assets. It’s used by hundreds of thousands of workers globally, and serves some of the world’s largest enterprises, including Univar, Cintas, Michaels, Duracell, Titan America, Dollar General, Magna, and many more. The MaintainX platform leverages AI and IT/OT connections to create a unified and accessible record of asset and work data, providing real-time insights that drive proactive maintenance and operational excellence for 13,000+ customers. By combining intuitive design, enterprise scalability, and AI-driven workflows, MaintainX enables customers to achieve measurable results: 32% reduction in unplanned downtime 34% reduction in parts inventory costs 38% increase in equipment uptime 53% increase in work order completion \*Averages reported by MaintainX customers, 2026. To learn more, visit www.getmaintainx.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,530 #### How Do G2 Users Rate MaintainX? - **Q & A:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind MaintainX? - **Seller:** [MaintainX](https://www.g2.com/sellers/maintainx) - **Company Website:** https://www.getmaintainx.com - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **Twitter:** @maintainx (891 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18762446/ (889 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Maintenance Manager, Facilities Manager - **Top Industries:** Manufacturing, Facilities Services - **Company Size:** 50% Medium, 41% Small #### What Do G2 Reviewers Say About MaintainX? _AI-generated summary from verified user reviews_ ##### Pros - Users find MaintainX to be incredibly **intuitive and user-friendly** , making it easy for everyone to navigate. - Users praise the **excellent customer support** of MaintainX, appreciating the hands-on approach and guidance during implementation. - Users value the **efficient work order management** of MaintainX, enhancing communication and streamlining maintenance tasks. - Users love the **user-friendly interface** of MaintainX, enhancing accessibility and integration across all devices seamlessly. - Users find MaintainX enhances **efficiency by streamlining communication and operational procedures, boosting overall productivity.** ##### Cons - Users find the **missing features** of MaintainX limiting, particularly for inventory management and integrations like NetSuite. - Users report **work order issues** due to poor integration, difficulty in information retrieval, and lack of prioritization. - Users express a desire for **more flexible customization** options in MaintainX to better fit unique workflow needs. - Users find that **limited features** of MaintainX hinder functionality, making it challenging for diverse use cases. - Users find the **work order management interface cluttered** and lacking flexibility, impacting their workflow efficiency. #### What Are Recent G2 Reviews of MaintainX? **["Helping Transform Maintenance from Reactive to Proactive"](https://www.g2.com/survey_responses/maintainx-review-12996913)** **Rating:** 5.0/5.0 stars _— Jason J._ [Read full review](https://www.g2.com/survey_responses/maintainx-review-12996913) **["User-Friendly, Fast CMMS with Excellent Implementation Support"](https://www.g2.com/survey_responses/maintainx-review-12926021)** **Rating:** 4.0/5.0 stars _— Chris S._ [Read full review](https://www.g2.com/survey_responses/maintainx-review-12926021) ### [Connecteam](https://www.g2.com/products/connecteam/reviews) Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO). **Average Rating:** 4.6/5.0 **Total Reviews:** 3,491 #### How Do G2 Users Rate Connecteam? - **Q & A:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Connecteam? - **Seller:** [Connecteam](https://www.g2.com/sellers/connecteam) - **Year Founded:** 2015 - **HQ Location:** New York, NY - **Twitter:** @ConnecteamApp (1,235 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10591384/ (523 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Owner, Manager - **Top Industries:** Construction, Retail - **Company Size:** 83% Small, 14% Medium #### What Do G2 Reviewers Say About Connecteam? _AI-generated summary from verified user reviews_ ##### Pros - Users find Connecteam's interface **extremely easy to use** , making it accessible even for those not tech-savvy. - Users appreciate the **intuitive interface** of Connecteam, enhancing task navigation and team communication effortlessly. - Users love the **easy scheduling** features of Connecteam, enabling efficient shift management and team communication. - Users value the **team collaboration features** of Connecteam, enhancing communication and streamlining team updates effectively. - Users find Connecteam to be **user-friendly** , simplifying staff management and enhancing communication across teams. ##### Cons - Users find the **missing features** in Connecteam's app frustrating, especially compared to the desktop version. - Users feel that **Connecteam's features are limited** , especially on mobile, lacking customization and flexibility for smaller businesses. - Users find **scheduling issues** frustrating, especially with the automated features not meeting complex needs effectively. - Users find that **improvement is needed** in the interface clarity and settings navigation of Connecteam's features. - Users find the **learning curve challenging** , especially with navigation differences between desktop and app functionalities. #### What Are Recent G2 Reviews of Connecteam? **["A Game-Changer for Small Businesses: Free, Easy Scheduling and Job Pay Tracking"](https://www.g2.com/survey_responses/connecteam-review-12874312)** **Rating:** 5.0/5.0 stars _— Verified User in Construction_ [Read full review](https://www.g2.com/survey_responses/connecteam-review-12874312) **["Connecteam Review"](https://www.g2.com/survey_responses/connecteam-review-10735494)** **Rating:** 5.0/5.0 stars _— Kurt B._ [Read full review](https://www.g2.com/survey_responses/connecteam-review-10735494) ### [Guru](https://www.g2.com/products/guru/reviews) Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,260 #### How Do G2 Users Rate Guru? - **Q & A:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Guru? - **Seller:** [Guru](https://www.g2.com/sellers/guru) - **Company Website:** https://www.getguru.com - **Year Founded:** 2013 - **HQ Location:** Philadelphia, PA - **Twitter:** @Guru\_HQ (4,242 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,537 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Medium, 29% Large #### What Do G2 Reviewers Say About Guru? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** in Guru impressive, thanks to its intuitive interface and straightforward navigation. - Users appreciate the **speed and reliability** of Guru, enhancing workflow efficiency with easily accessible, verified information. - Users love Guru for its **comprehensive information management** , making it easy to capture, organize, and retrieve knowledge effectively. - Users value the **easy access** to information with Guru, enhancing daily productivity and training efficiency. - Users value the **accuracy of information** provided by Guru, enabling quick, reliable answers within their workflow. ##### Cons - Users find the **search functionality can be slow** , particularly when managing extensive content and collections. - Users find the **search inefficient** , often experiencing slow results and irrelevant matches despite having saved content. - Users encounter **search functionality issues** with slow results and poor keyword recognition, complicating information retrieval. - Users find the **inefficient searching** in Guru frustrating as it often provides generic results and requires constant team effort. - Users find **organizational challenges** in Guru, with slow search and complicated content management for larger collections. #### What Are Recent G2 Reviews of Guru? **["Automated Verification Keeps Our Knowledge Repository Trustworthy"](https://www.g2.com/survey_responses/guru-review-12959405)** **Rating:** 5.0/5.0 stars _— Dairon P._ [Read full review](https://www.g2.com/survey_responses/guru-review-12959405) **["A fast and user-friendly knowledge platform with room to grow"](https://www.g2.com/survey_responses/guru-review-11254414)** **Rating:** 5.0/5.0 stars _— Iasmin L._ [Read full review](https://www.g2.com/survey_responses/guru-review-11254414) ### [ABB Electronic Work Instructions](https://www.g2.com/products/abb-electronic-work-instructions/reviews) The ECS Electronic Work Instructions module provides manufacturing information and instructions, which are automatically displayed to the right user through an easy-to-use and intuitive interface. The module supports certification, procedures, drawings, safety instructions, shift notes and any other type of electronic documents and helps eliminating paper driven production process and time of redundant data entries. Thanks to instant messaging support the module enables delivery of the most important information to the shopfloor in the shortest time. **Average Rating:** 4.4/5.0 **Total Reviews:** 51 #### How Do G2 Users Rate ABB Electronic Work Instructions? - **Q & A:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind ABB Electronic Work Instructions? - **Seller:** [ABB](https://www.g2.com/sellers/abb-b65635da-d823-49ab-9548-322dfdaf36ab) - **HQ Location:** Zurich - **Twitter:** @ABBgroupnews (151,491 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/abb/ (141,975 employees on LinkedIn®) - **Ownership:** NYSE:ABB - **Total Revenue (USD mm):** $26,134 #### Who Uses This Product? - **Top Industries:** Electrical/Electronic Manufacturing, Oil & Energy - **Company Size:** 35% Small, 33% Medium #### What Do G2 Reviewers Say About ABB Electronic Work Instructions? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of digital instructions** provided by ABB Electronic Work Instructions, simplifying task completion without paperwork. - Users appreciate the **efficiency improvement** of ABB Electronic Work Instructions, enabling a seamless transition from paperwork to digital access. - Users appreciate the **digital information management** offered by ABB Electronic Work Instructions, enhancing task completion efficiency. - Users value the **learning ease** of ABB Electronic Work Instructions, seamlessly transitioning from paperwork to digital instruction. #### What Are Recent G2 Reviews of ABB Electronic Work Instructions? **["ABB electronics instructions eliminated paperwork and made tasks easier"](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12239242)** **Rating:** 5.0/5.0 stars _— Lokesh A._ [Read full review](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12239242) **["Easy Rollout and Instant Access to Digital Manuals"](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12496386)** **Rating:** 4.5/5.0 stars _— Sean S._ [Read full review](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12496386) ### [Helpjuice](https://www.g2.com/products/helpjuice/reviews) Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing. **Average Rating:** 4.7/5.0 **Total Reviews:** 380 #### How Do G2 Users Rate Helpjuice? - **Q & A:** 8.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Helpjuice? - **Seller:** [Helpjuice](https://www.g2.com/sellers/helpjuice) - **Year Founded:** 2011 - **HQ Location:** Miami, FL - **Twitter:** @HelpJuice (769 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1879314/ (36 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Technical Writer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Medium, 39% Small #### What Do G2 Reviewers Say About Helpjuice? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Helpjuice, praising its user-friendly interface and quick setup for knowledge bases. - Users value the **exceptional customer support** from Helpjuice, appreciating the fast assistance and ongoing tips provided. - Users commend the **amazing customer support** from Helpjuice, consistently highlighting timely assistance and valuable feedback. - Users appreciate the **intuitive interface** of Helpjuice, which simplifies content management and enhances team collaboration. - Users value the **customization options** of Helpjuice, enhancing their knowledge base's effectiveness and organization. ##### Cons - Users experience **limited customization options** , feeling forced into AI features and facing unclear pricing for requests. - Users face **editing difficulties** due to an outdated interface and bugs that hinder efficient content management. - Users face **formatting issues** and limited translation options in Helpjuice, making documentation somewhat difficult to navigate. - Users believe **AI limitations** hinder overall functionality, preferring more effective and informative search capabilities. - Users find the **learning curve steep** , as the interface and organization can be confusing and require time to master. #### What Are Recent G2 Reviews of Helpjuice? **["Versatile, fair in price, and with clever URL matching"](https://www.g2.com/survey_responses/helpjuice-review-13045550)** **Rating:** 4.0/5.0 stars _— Florian S._ [Read full review](https://www.g2.com/survey_responses/helpjuice-review-13045550) **["A knowledge base people actually use instead of asking the same questions"](https://www.g2.com/survey_responses/helpjuice-review-13065437)** **Rating:** 4.5/5.0 stars _— Phil J._ [Read full review](https://www.g2.com/survey_responses/helpjuice-review-13065437) ### [Tango](https://www.g2.com/products/tango-tango/reviews) Tango is a platform for workflow documentation and digital adoption that makes knowledge sharing simple and reliable. By clicking through a process once, anyone can generate a polished, step-by-step guide in seconds, complete with screenshots and instructions. Each guide can also be turned into an interactive, on-screen walkthrough. Since its founding, Tango has powered the creation of over 3 million process guides, helping organizations reduce errors, accelerate onboarding, and standardize SOPs across teams. Today, Tango is trusted by global enterprises including Salesforce, Gusto, and Rockwell Automation. Our intuitive platform empowers IT, Operations, and Enablement teams to document workflows in seconds and ensures every teammate can follow them with in-app guidance. The outcome: processes that are consistently followed, instantly accessible, and always up to date. **Average Rating:** 4.7/5.0 **Total Reviews:** 507 #### How Do G2 Users Rate Tango? - **Q & A:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Tango? - **Seller:** [Tango](https://www.g2.com/sellers/tango-10f84662-d611-43f9-b2a7-e475aaea559c) - **Company Website:** https://www.tango.ai/ - **Year Founded:** 2020 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** https://www.linkedin.com/company/trytango/ (70 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Consultant, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Small, 32% Medium #### What Do G2 Reviewers Say About Tango? _AI-generated summary from verified user reviews_ ##### Pros - Users find Tango to be incredibly **easy to use** , streamlining workflow creation and sharing effortlessly. - Users love how Tango offers **time-saving automation** , enabling focus on meaningful tasks rather than logistical details. - Users love the **easy creation** of tutorials with Tango, streamlining their workflow and enhancing efficiency significantly. - Users appreciate the **simple and easy setup** of Tango, allowing for quick initiation without complications. - Users appreciate the **ease of use** of Tango, enabling quick creation of guides for effective task automation. ##### Cons - Users find Tango's **editing limitations** frustrating, as it lacks options for photo editing and tracking off the web. - Users find Tango has **limited features** , restricting workflow steps and video capabilities in the free version. - Users face **editing difficulties** with limited customization, a cluttered interface, and a lack of undo functionality. - Users find the **limited customization** options in Tango restricting, particularly for formatting and branding needs. - Users express concern over Tango's **limited functionality** , particularly its inability to record desktop folder steps and cumbersome editing. #### What Are Recent G2 Reviews of Tango? **["Must-Have: Simple Guides That Save Teams Time"](https://www.g2.com/survey_responses/tango-review-12618681)** **Rating:** 4.5/5.0 stars _— Daniel R._ [Read full review](https://www.g2.com/survey_responses/tango-review-12618681) **["Tango Makes Process Training Effortless"](https://www.g2.com/survey_responses/tango-review-12665989)** **Rating:** 5.0/5.0 stars _— Chayse C._ [Read full review](https://www.g2.com/survey_responses/tango-review-12665989) ### [IT Glue](https://www.g2.com/products/it-glue/reviews) IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins **Average Rating:** 4.6/5.0 **Total Reviews:** 710 #### How Do G2 Users Rate IT Glue? - **Q & A:** 7.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind IT Glue? - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 71% Small, 26% Medium #### What Do G2 Reviewers Say About IT Glue? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of IT Glue, enjoying quick access to centralized IT documentation for efficient management. - Users find IT Glue's **flexibility in document management** invaluable for streamlining client documentation and support processes. - Users value the **effective integrations** of IT Glue, enhancing workflow and simplifying the organization of business tasks. - Users value the **effective organization** of IT Glue, making asset tracking and documentation effortless across teams. - Users love the **easy integrations** with other platforms, enhancing functionality and simplifying information access in IT Glue. ##### Cons - Users often experience **slow performance** in IT Glue, affecting productivity and causing frustration during important tasks. - Users find it frustrating that IT Glue lacks **missing features** like customizable sections and improved mobile access for documents. - Users find the **search functionality lacking** , struggling with speed and accuracy when locating documents effectively. - Users find the **learning curve challenging** , often feeling overwhelmed by complexity and needing practice to use effectively. - Users highlight **search limitations** in IT Glue, mentioning inconsistent results and slow performance, especially on mobile. #### What Are Recent G2 Reviews of IT Glue? **["IT Glue Keeps Team Knowledge Organized and Easy to Find"](https://www.g2.com/survey_responses/it-glue-review-12875692)** **Rating:** 4.5/5.0 stars _— Darren ._ [Read full review](https://www.g2.com/survey_responses/it-glue-review-12875692) **["Centralized Documentation That Streamlines Support and Collaboration"](https://www.g2.com/survey_responses/it-glue-review-12813006)** **Rating:** 4.5/5.0 stars _— D S._ [Read full review](https://www.g2.com/survey_responses/it-glue-review-12813006) ### [MeetingPulse](https://www.g2.com/products/meetingpulse/reviews) MeetingPulse is an interactive platform designed to enhance audience engagement during meetings, events, and presentations. It offers a suite of tools including live polling, Q&A sessions, surveys, voting, quizzes, and feedback collection, enabling real-time interaction between presenters and their audiences. MeetingPulse was founded by a team of experts in feedback and interaction, and we’re trusted by many leading global enterprises to register, survey, brainstorm, collect secure votes, gather leads at trade shows, and to make meetings of all sizes productive and substantive for the organization. HOW IT WORKS: MeetingPulse is a platform with over 20 modules designed for engagement. Our core capabilities are around audience response, interaction, feedback and data collection. The modules can work together as a full conference app – no downloads necessary – or individually to meet specific needs of organizers, presenters and leadership. The platform is ideal for SKOs, trade shows, offsites, association membership meetings, town halls, investor events, and more. MeetingsPulse works with some of the world's biggest companies like Google, The World Bank, Bloomberg, Microsoft, Humana and the U.S. Air Force. It's fast, easy to use and no downloads required: opens instantly on any mobile or desktop device in the browser. MeetingPulse also integrates with Cvent and conferencing tools like Zoom, Teams, Vimeo, Webex, and Zapier. A full API, solutions for SAML and SSO, plus the ability to iFrame embed and accept participant uploads make MeetingPulse a value-driven solutions for organizations of all kinds. **Average Rating:** 4.3/5.0 **Total Reviews:** 102 #### Who Is the Company Behind MeetingPulse? - **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta) - **HQ Location:** Salt Lake City, Utah - **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (411 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Higher Education, Education Management - **Company Size:** 52% Small, 29% Medium #### What Do G2 Reviewers Say About MeetingPulse? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **instant browser access** of MeetingPulse, eliminating the need for downloads and extensive training. - Users love how MeetingPulse facilitates **instant engagement** with seamless browser-based access, enhancing interaction during meetings. - Users value the **instant browser functionality** of MeetingPulse, enhancing engagement with seamless live polls and feedback. - Users love the **instant browser functionality** of MeetingPulse, simplifying engagement without the need for downloads. #### What Are Recent G2 Reviews of MeetingPulse? **["Perfect for all kinds of events!"](https://www.g2.com/survey_responses/meetingpulse-review-11386054)** **Rating:** 5.0/5.0 stars _— Jessica M._ [Read full review](https://www.g2.com/survey_responses/meetingpulse-review-11386054) **["Solid Tool"](https://www.g2.com/survey_responses/meetingpulse-review-11356071)** **Rating:** 5.0/5.0 stars _— Scott H._ [Read full review](https://www.g2.com/survey_responses/meetingpulse-review-11356071) - ‹ Prev‹ Prev - 1 - [2](/categories/knowledge-management?open_modal_url=%2Fproducts%2Fariv-ai%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fknowledge-management%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/knowledge-management?open_modal_url=%2Fproducts%2Fariv-ai%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fknowledge-management%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/knowledge-management?open_modal_url=%2Fproducts%2Fariv-ai%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fknowledge-management%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/knowledge-management?open_modal_url=%2Fproducts%2Fariv-ai%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fknowledge-management%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [31](/categories/knowledge-management?open_modal_url=%2Fproducts%2Fariv-ai%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fknowledge-management%26source%3Dcategory&order=g2_score&page=31#product-list) - [32](/categories/knowledge-management?open_modal_url=%2Fproducts%2Fariv-ai%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fknowledge-management%26source%3Dcategory&order=g2_score&page=32#product-list) - [Next ›Next ›](/categories/knowledge-management?open_modal_url=%2Fproducts%2Fariv-ai%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fknowledge-management%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Identity Verification Software](https://www.g2.com/categories/identity-verification) [Product Lifecycle Management (PLM) Software](https://www.g2.com/categories/product-lifecycle-management-plm) [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm) [Data Observability Software](https://www.g2.com/categories/data-observability) [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor) Similar Categories - [Brand Asset Management](/categories/brand-asset-management) - [Client Portal](/categories/client-portal) - [Cloud Content Collaboration](/categories/cloud-content-collaboration) - [CMS Tools](/categories/cms-tools) - [Commenting Systems](/categories/commenting-systems) - [Component Content Management Systems](/categories/component-content-management-systems) - [Content Moderation Tools](/categories/content-moderation-tools) - [Design Systems](/categories/design-systems) - [Desktop Search](/categories/desktop-search) - [Digital Asset Management](/categories/digital-asset-management) - [Digital Experience Orchestration (DXO) Platforms](/categories/digital-experience-orchestration-dxo-platforms) - [Digital Experience Platforms (DXP)](/categories/digital-experience-platforms-dxp) - [Digital Rights Management (DRM)](/categories/digital-rights-management-drm) - [Document Management](/categories/document-management) - [Enterprise Content Management (ECM)](/categories/enterprise-content-management-ecm) [Browse Knowledge Management Themes](/categories/knowledge-management/themes) ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash") NP Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash) Updated October 3, 2024 Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types. The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information. Knowledge management encompasses a range of specialized software products, with four subcategories—[knowledge base software](https://www.g2.com/categories/knowledge-base), [Q&A platforms software](https://www.g2.com/categories/q-a-platforms), [standard operating procedures software](https://www.g2.com/categories/standard-operating-procedures), and [work instructions software](https://www.g2.com/categories/work-instructions). While some products are solely placed in one category, others with overlapping feature sets are placed in multiple. Top Tools at a Glance | | Searchable team knowledge with channel-based context | User Review "Clean UI, Reliable Performance, and Powerful Integrations for Daily Work" | | | Jira-connected team knowledge and documentation | User Review "The Ultimate Source of Truth for Engineering and Product Teams" | | | Relational knowledge bases with AI-queryable context | User Review "Notion as a True Single Source of Truth for Work and Life" | | | Centralized knowledge with multi-view task hierarchy | User Review "ClickUp Streamlines Project Tracking and Team Collaboration" | | | Endpoint knowledge with background-mode remediation | User Review "Impowered Our MSP to Resolve Issues Quickly and Grow Quickly" | | | Click-capture SOP documentation with AI annotation | User Review "Detailed Screenshots, User-Friendly, and a Huge Upgrade from Manual Documentation" | | | AI-assisted maintenance procedure and asset knowledge capture | User Review "Helping Transform Maintenance from Reactive to Proactive" | | | Deskless workforce knowledge and compliance distribution | User Review "Connecteam Review" | | | Verified knowledge delivery inside daily workflows | User Review "A fast and user-friendly knowledge platform with room to grow" | | | Paperless shopfloor SOPs with 3D work instructions | User Review "ABB electronics instructions eliminated paperwork and made tasks easier" | * * * Show More * * * ## How Do You Choose the Right Knowledge Management Software? ### What You Should Know About Knowledge Management Software ### What is Knowledge Management Software? Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more. These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors. Key Benefits of Knowledge Management Software - Easily organize large volumes of various data types - Access advanced insight, knowledge, and experience over time regardless of role - Encourage collaboration through accessibility of information - Give or strengthen structure of standard processes - Increase communication among disparate departments - Retain company knowledge after specific intelligence has moved on - Provide a self-service knowledge base for users of a product or service ### Why Use Knowledge Management Software? Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers. **Retain Information —** Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays. In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization. **Efficiency —** Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution. Users can upload documents and files to the knowledge management solution straight from their [file storage](https://www.g2.com/categories/file-storage-and-sharing) or [digital asset management](https://www.g2.com/categories/digital-asset-management) accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually. Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference. **Customer Service —** An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic. **Task Management —** Knowledge management tools help users figure out _how_ to reach goals, and some do so with specific [task management features](https://www.g2.com/categories/task-management). Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require. ### Who Uses Knowledge Management Software? Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases. **Onboarding Employees —** Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later. **Veteran Employees —** Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference. **Customers —** Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind. ### Kinds of Knowledge Management Software Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content. **Internal Knowledge Base —** The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information. **External Knowledge Base —** External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways. **Hybrid Knowledge Base —** While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application. ### Knowledge Management Software Features **Q and A —** Provides forums where employees of various levels can share expertise and processes. **Searchable —** Incorporates a search bar to help navigate users to appropriate content. **Public vs Private —** Offers the choice to make a conversation private between specified contributors or open to the public. **File Viewing —** Stores and readies various file types for viewing. **Tagging —** Allows users to tag one another in file data or comments for easier search and referencing. **Upload —** Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing. **Link Sharing —** Lets users direct one another via customized links, foregoing a lengthy search process. **Comments —** Allows users to leave notes or comments on various file types for eventual reference. ### Software and Services Related to Knowledge Management Software **Business Content Management —** [Business content management software](https://www.g2.com/categories/business-content-management) will often integrate with knowledge management systems, allowing users to pull documents or assets from a BCM and attach the documentation in the knowledge base. This creates a fluid process of knowledge gathering and document acquisition for employees. **Enterprise Content Management —** [Enterprise content management (ECM) software](https://www.g2.com/categories/enterprise-content-management-ecm) integrates with knowledge management systems in the same way that business content management software does. Knowledge management tools will allows users to link back to or attach content from an ECM so documents mentioned in the knowledge base can be quickly pulled up. **Customer Self-Service —** Some [customer self-service software](https://www.g2.com/categories/customer-self-service) include the same features of a knowledge management system. Customer self-service tools are more varied, but many knowledge management tools geared toward external uses will also be labeled customer self-service.