# Best ServiceNow Marketplace Apps

  *By [Gauri Pawsey](https://research.g2.com/insights/author/gauri-pawsey)*

   The ServiceNow Store apps category includes a diverse range of applications designed to extend the functionality of the ServiceNow platform. These apps cater to various industries and business needs, offering solutions that enhance compliance, streamline IT operations, improve customer service, and optimize asset management. By integrating seamlessly with ServiceNow, these applications provide specialized features such as automated regulatory updates, network security change management, system health monitoring, and privileged access control. They enable organizations to address specific challenges, improve operational efficiency, and ensure compliance with industry standards.

To qualify for inclusion in the ServiceNow Store Apps category, a product must:

- Have features and use cases that do not fit into existing marketplace apps categories
- Integrate seamlessly with the ServiceNow platform to enhance its core functionalities





## Best ServiceNow Marketplace Apps At A Glance

- **Highest User Satisfaction:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
- **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)


---

**Sponsored**

### Status.io

Status.io is a status page management and incident communication software solution that helps organizations communicate system health, service disruptions, and maintenance events to customers and stakeholders through hosted status pages. Status.io is a type of status page and incident communication solution that helps SaaS providers, DevOps teams, enterprise IT departments, and API providers maintain transparent communication with users during service outages and planned maintenance windows. The platform serves organizations that need to reduce support ticket volume during incidents, maintain customer trust through proactive status updates, and automate status communication through integrations with existing monitoring infrastructure. The software enables users to create and manage public or private status pages that display real-time system health, component-level status information, performance metrics, active incidents, and scheduled maintenance events. Status pages operate on infrastructure separate from the user's primary systems, ensuring availability during outages. The platform supports customization through design tools or custom HTML, CSS, and JavaScript to align status pages with organizational branding. • \*\*Status Page Management\*\*: Create branded status pages displaying overall system health, component status for websites, APIs, mobile apps, and services, real-time performance metrics, active incidents, scheduled maintenance, and historical status updates • \*\*Incident and Maintenance Tracking\*\*: Create, update, and resolve incidents with automatic component status updates, schedule maintenance windows with automated subscriber reminders, and maintain comprehensive event history timelines • \*\*Multi-Channel Notifications\*\*: Send unlimited notifications via email, SMS, webhooks, RSS feeds, iCalendar, IRC, Microsoft Teams, Slack, and Twitter/X, with subscriber preference management for notification channels • \*\*Monitoring Tool Integrations\*\*: Automate status updates through integrations with monitoring and alerting tools including Nagios, New Relic, OpsGenie, PagerDuty, Pingdom, Site24x7, StatusCake, UptimeRobot, Datadog, LogicMonitor, Dynatrace, and Zabbix, with support for custom integrations via Developer API • \*\*Metrics and Analytics\*\*: Display live performance charts using real-time data from Custom Metric API or external sources, tracking response times, uptime percentages, and other performance indicators • \*\*Developer API Access\*\*: Provide programmatic access to status information through public Status API returning JSON format data, enabling API consumers to handle service disruptions programmatically in applications • \*\*Enterprise Security Features\*\*: Support for private status pages with single sign-on authentication via OIDC or SAML Identity Providers including OneLogin, Auth0, Okta, Azure AD, and Google Workspace, with optional IP Access Control The platform infrastructure is distributed across multiple geographic regions and cloud providers to maintain availability and redundancy. Status pages remain accessible when primary infrastructure experiences outages, providing a communication channel during critical incidents. The solution serves organizations ranging from startups to large enterprises managing complex, multi-tenant infrastructure.



[Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1403&secure%5Bdisplayable_resource_id%5D=1688&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1236&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84907&secure%5Bresource_id%5D=1403&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservicenow-store-apps&secure%5Btoken%5D=8ae9543186c3e4e3c9472764b696340a55b1fda2dd41663470f18eaf5f422937&secure%5Burl%5D=https%3A%2F%2Fstatus.io%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dprofile&secure%5Burl_type%5D=custom_url)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,722

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 9.3/10 (Category avg: 8.8/10)
- **Ease of Setup:** 9.1/10 (Category avg: 8.7/10)
- **Value:** 9.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** https://www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,089 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,719 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, IT Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (518 reviews)
- Remote Access (428 reviews)
- Remote Control (343 reviews)
- Easy Access (278 reviews)
- Remote Work (277 reviews)

**Cons:**

- Connection Issues (181 reviews)
- Connectivity Issues (147 reviews)
- Expensive (138 reviews)
- Slow Performance (134 reviews)
- Remote Access Issues (122 reviews)

  ### 2. [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews)
  Azure Pipelines is a cloud-based service within Microsoft's Azure DevOps suite that automates the processes of building, testing, and deploying software. It integrates continuous integration (CI) and continuous delivery (CD) to streamline software development workflows and ensure faster, more reliable code delivery. Azure Pipelines supports multiple programming languages and environments, allowing development teams to automate the entire software lifecycle. Whether developing for web, desktop, or mobile applications, Azure Pipelines ensures consistent code quality and faster delivery cycles by automating code integration, testing, and deployment processes. Key Features and Functionality: - Language and Platform Agnostic: Supports a wide range of programming languages, including Python, Java, .NET, Ruby, and JavaScript, as well as popular frameworks. - Cross-Platform Support: Operates seamlessly across Windows, macOS, and Linux environments, making it suitable for diverse development projects. - Parallel Jobs: Enables running multiple builds or tests simultaneously, reducing time-to-market. - Customizable Workflows: Allows defining pipelines as code using YAML files, providing complete control over the CI/CD process. - Integration with Development Tools: Integrates with popular development tools like GitHub, Bitbucket, and Docker, streamlining workflows for developers. Primary Value and User Solutions: Azure Pipelines enhances development efficiency by automating repetitive tasks such as building and testing code, saving time, and reducing human error. Continuous integration ensures that new code is tested and integrated promptly, while continuous delivery accelerates deployments to production. Its scalability supports projects of all sizes, from small teams to large-scale enterprises, and can handle thousands of builds daily. By providing a reliable and efficient CI/CD solution, Azure Pipelines helps development teams deliver high-quality software faster and more consistently.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 355

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.7/10)
- **Value:** 10.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,090,464 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)
- **Ownership:** MSFT

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Software Developer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 39% Enterprise, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (25 reviews)
- Integrations (16 reviews)
- Deployment (15 reviews)
- Automation (14 reviews)
- Features (11 reviews)

**Cons:**

- Complexity (13 reviews)
- Learning Curve (12 reviews)
- Confusing Interface (7 reviews)
- Difficult Navigation (5 reviews)
- Expensive (5 reviews)

  ### 3. [Dynatrace](https://www.g2.com/products/dynatrace/reviews)
  Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,230

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.5/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.4/10 (Category avg: 8.7/10)
- **Value:** 9.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace)
- **Year Founded:** 2005
- **HQ Location:** Boston, MA
- **Twitter:** @Dynatrace (18,645 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/125999/ (5,950 employees on LinkedIn®)
- **Ownership:** NYSE: DT

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 69% Enterprise, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (84 reviews)
- Debugging (53 reviews)
- Insights (47 reviews)
- Features (44 reviews)
- Monitoring (44 reviews)

**Cons:**

- Learning Curve (43 reviews)
- Missing Features (39 reviews)
- Complexity (29 reviews)
- UX Improvement (26 reviews)
- Learning Difficulty (25 reviews)

  ### 4. [AWS Managed Services (AMS) Integration App](https://www.g2.com/products/aws-managed-services-ams-integration-app/reviews)
  The AWS Managed Services (AMS) Integration App is designed to seamlessly connect AWS Managed Services with the ServiceNow platform, enhancing operational efficiency and visibility. Key Features and Functionality: - Automated Incident Management: Automatically create and manage incidents in ServiceNow based on alerts from AWS Managed Services, ensuring prompt response to issues. - Change Management Synchronization: Integrate change management processes between AWS and ServiceNow, facilitating smooth and documented changes across both platforms. - Asset and Configuration Management: Maintain up-to-date records of AWS resources within ServiceNow's Configuration Management Database (CMDB), providing a comprehensive view of your IT assets. - Compliance and Governance: Monitor and enforce compliance policies by leveraging ServiceNow's governance capabilities in conjunction with AWS Managed Services. Primary Value and User Benefits: By integrating AWS Managed Services with ServiceNow, organizations can achieve a unified operational environment that enhances visibility, streamlines workflows, and improves incident and change management processes. This integration reduces manual efforts, minimizes errors, and ensures compliance, ultimately leading to more efficient and effective IT operations.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 131

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.4/10 (Category avg: 8.7/10)
- **Value:** 8.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud (2,220,862 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®)
- **Ownership:** NASDAQ: AMZN

**Reviewer Demographics:**
  - **Who Uses This:** Consultant
  - **Top Industries:** Information Technology and Services, Accounting
  - **Company Size:** 48% Small-Business, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (34 reviews)
- Easy Integrations (31 reviews)
- Automation (27 reviews)
- Customer Support (20 reviews)
- Solutions (19 reviews)

**Cons:**

- Complexity (29 reviews)
- Expensive (24 reviews)
- Lack of Customization (15 reviews)
- Pricing Issues (13 reviews)
- Integration Issues (11 reviews)

  ### 5. [xMatters](https://www.g2.com/products/xmatters/reviews)
  xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 716

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 9.4/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.9/10 (Category avg: 8.7/10)
- **Value:** 9.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge)
- **Company Website:** https://www.everbridge.com
- **Year Founded:** 2002
- **HQ Location:** Vienna, VA
- **Twitter:** @Everbridge (4,771 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/33883 (1,580 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Incident Manager
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 62% Enterprise, 26% Mid-Market


#### Pros & Cons

**Pros:**

- Alerting System (76 reviews)
- Ease of Use (66 reviews)
- Alert Management (65 reviews)
- Automation (49 reviews)
- Notifications (48 reviews)

**Cons:**

- Complexity (33 reviews)
- Learning Curve (25 reviews)
- Alert Issues (19 reviews)
- Complex Setup (19 reviews)
- Difficult Setup (19 reviews)

  ### 6. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 2,420

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 9.4/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.8/10 (Category avg: 8.7/10)
- **Value:** 9.4/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** https://www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk (6,955 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,369 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Supervisor, Team Lead
  - **Top Industries:** Consumer Services, Computer Software
  - **Company Size:** 60% Mid-Market, 20% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (188 reviews)
- Efficiency (113 reviews)
- Features (112 reviews)
- Call Management (102 reviews)
- Helpful (97 reviews)

**Cons:**

- Call Issues (66 reviews)
- Technical Issues (42 reviews)
- Missing Features (37 reviews)
- Connection Issues (33 reviews)
- Poor Connectivity (31 reviews)

  ### 7. [Tenfold](https://www.g2.com/products/tenfold/reviews)
  Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 167

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Ease of Setup:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson)
- **Year Founded:** 1995
- **HQ Location:** New York, NY
- **Twitter:** @LivePerson (10,791 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,190 employees on LinkedIn®)
- **Ownership:** NASDAQ: LPSN

**Reviewer Demographics:**
  - **Who Uses This:** Business Account Manager, Account Executive
  - **Top Industries:** Internet, Marketing and Advertising
  - **Company Size:** 42% Mid-Market, 30% Enterprise


#### Pros & Cons

**Pros:**

- Accuracy of Information (1 reviews)
- Call Management (1 reviews)
- CRM Integration (1 reviews)
- Integrations (1 reviews)
- Salesforce Integration (1 reviews)

**Cons:**

- Limited Features (1 reviews)
- Not Intuitive (1 reviews)
- Screen Issues (1 reviews)
- Slow Loading (1 reviews)
- Slow Performance (1 reviews)

  ### 8. [PagerDuty](https://www.g2.com/products/pagerduty/reviews)
  PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 898

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 9.6/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.7/10)
- **Value:** 9.6/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty)
- **Company Website:** https://www.pagerduty.com/
- **Year Founded:** 2009
- **HQ Location:** San Francisco, CA
- **Twitter:** @pagerduty (24,693 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/482819/ (1,288 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 43% Mid-Market, 38% Enterprise


#### Pros & Cons

**Pros:**

- Alert Notifications (21 reviews)
- Alerting System (19 reviews)
- Alert Management (17 reviews)
- Ease of Use (15 reviews)
- Easy Integrations (15 reviews)

**Cons:**

- Alert Issues (12 reviews)
- Expensive (8 reviews)
- Complexity (7 reviews)
- Inefficient Alert System (7 reviews)
- Complex UI (6 reviews)

  ### 9. [Nexthink](https://www.g2.com/products/nexthink/reviews)
  Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 339

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.5/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.7/10)
- **Value:** 8.7/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Nexthink](https://www.g2.com/sellers/nexthink)
- **Company Website:** https://www.nexthink.com
- **Year Founded:** 2004
- **HQ Location:** Prilly, CH
- **Twitter:** @NexthinkNews (3,278 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/92771/ (1,140 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Project Manager
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 83% Enterprise, 12% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (48 reviews)
- Positive Experience (43 reviews)
- Insights (39 reviews)
- Issue Detection (32 reviews)
- Automation (28 reviews)

**Cons:**

- Difficult Learning (30 reviews)
- Learning Curve (29 reviews)
- Complexity (26 reviews)
- Expensive (18 reviews)
- Steep Learning Curve (12 reviews)

  ### 10. [Microsoft Teams Notifications](https://www.g2.com/products/microsoft-teams-notifications/reviews)
  Microsoft Teams Notifications is a ServiceNow application designed to enhance collaboration by integrating ServiceNow's IT service management capabilities directly into Microsoft Teams. This integration enables users to receive real-time notifications and perform routine ServiceNow tasks within the Teams environment, streamlining workflows and improving response times. Key Features and Functionality: - Real-Time Notifications: Users receive instant alerts in Microsoft Teams for ServiceNow incidents, changes, and updates, ensuring timely awareness and action. - Actionable Messages: Notifications include actionable options, allowing users to approve requests, add comments, or update records directly from Teams. - Seamless Integration: The application connects ServiceNow and Microsoft Teams without the need for complex configurations, facilitating a smooth user experience. - Enhanced Collaboration: Teams can discuss and resolve ServiceNow incidents within the Teams interface, reducing the need to switch between platforms. Primary Value and User Benefits: Microsoft Teams Notifications addresses the challenge of fragmented communication between IT service management and collaboration tools. By integrating ServiceNow with Microsoft Teams, it ensures that critical information is promptly delivered to the right personnel, enabling faster decision-making and issue resolution. This integration reduces response times, enhances team collaboration, and increases overall productivity by keeping all stakeholders informed and engaged within a unified platform.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 61

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.8/10 (Category avg: 8.7/10)
- **Value:** 8.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Cybage Software](https://www.g2.com/sellers/cybage-software-28b6b687-e215-46b2-b8e2-e3653b4e8f88)
- **Year Founded:** 1995
- **HQ Location:** Pune, Maharashtra
- **Twitter:** @cybagesoftware (240 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5682/ (9,258 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 46% Enterprise, 40% Mid-Market


#### Pros & Cons

**Pros:**

- Communication (2 reviews)
- Ease of Use (1 reviews)
- Innovation (1 reviews)
- Notifications (1 reviews)
- Productivity Improvement (1 reviews)

**Cons:**

- Delays (1 reviews)
- Login Issues (1 reviews)
- Screen Issues (1 reviews)

  ### 11. [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews)
  ManageEngine Endpoint Central is an all-in-one unified endpoint management and security (UEMS) solution that delivers end-to-end life cycle management and endpoint protection. From automated multi-OS patching and software deployment to asset intelligence and mobile device management, it unifies the core workflows IT teams rely on every day. On the security side, its next-generation antivirus (NGAV) uses behavioral detection, AI, and real-time analytics to detect and stop advanced threats, while built-in attack surface management, browser security, and data loss prevention keep sensitive data protected across office, remote, and frontline endpoints alike. Endpoint Central also prioritizes productivity through digital employee experience (DEX) monitoring, delivering real-time insights into device health, application performance, and endpoint telemetry so IT teams can resolve issues before they impact employees. Recognized as a leader by Gartner®, IDC, and Forrester, Endpoint Central is trusted by over 31, 000 enterprises worldwide and available in both on-premises and SaaS editions. This solution streamlines the complex landscape of endpoint management, empowering IT and security teams to manage more with less, delivering intelligent automation and AI-powered threat mitigation through one unified platform. Business benefits and ROI A commissioned Forrester Total Economic Impact™ study found that organizations deploying Endpoint Central achieved several significant business benefits, including: - 442% return on investment over three years, driven by tool consolidation, automation, and reduced operational overhead. - $4.5 million in total quantified economic benefits (present value), a net present value of $3.7 million, and a payback period of under six months. - 95% reduction in manual patching time, as well as cut licensing and insurance costs through improved security posture and compliance. - Significant reductions in compliance violations and security-related disruptions driven by Endpoint Central’s capability to convert endpoint stability and risk reduction into measurable business outcomes.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,067

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.4/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.6/10 (Category avg: 8.7/10)
- **Value:** 8.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,047 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, System Administrator
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 65% Mid-Market, 23% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (472 reviews)
- Patch Management (407 reviews)
- Features (292 reviews)
- Software Deployment (283 reviews)
- Endpoint Management (247 reviews)

**Cons:**

- Missing Features (154 reviews)
- Feature Issues (119 reviews)
- Patching Issues (114 reviews)
- Complexity (111 reviews)
- Needs Improvement (103 reviews)

  ### 12. [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews)
  LogicMonitor® offers hybrid observability powered by AI. The company’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. We provide IT and business teams operational visibility and predictability across their technologies and applications to focus less on troubleshooting and more on delivering extraordinary employee and customer experiences. For more information, visit  www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 577

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.6/10 (Category avg: 8.7/10)
- **Value:** 8.9/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [LogicMonitor](https://www.g2.com/sellers/logicmonitor)
- **Company Website:** https://www.logicmonitor.com/
- **Year Founded:** 2007
- **HQ Location:** Santa Barbara, CA
- **Twitter:** @logicmonitor (12,448 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1165219/ (1,249 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Infrastructure Manager, IT Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 52% Mid-Market, 30% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (21 reviews)
- Monitoring (18 reviews)
- Implementation Ease (17 reviews)
- Comprehensive Monitoring (16 reviews)
- Customer Support (16 reviews)

**Cons:**

- Limited Features (10 reviews)
- Learning Curve (9 reviews)
- Expensive (8 reviews)
- Feature Deficiency (8 reviews)
- Inadequate Monitoring (8 reviews)

  ### 13. [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews)
  Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the observability space and simplifying the challenge of digital transformation for the world’s largest enterprises. In this era of unprecedented digital growth, the AppDynamics Business Observability Platform transforms organizations faster by providing business context deep into the technology stack, aligning teams around shared priorities, and enabling technologists to act with confidence and control. AppDynamics has been recognized by Gartner as a leader in the APM market for more than eight years and was positioned highest in ‘ability to execute’ in Gartner’s 2021 Magic Quadrant Report for APM.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 335

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Setup:** 7.9/10 (Category avg: 8.7/10)
- **Value:** 8.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (720,884 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,742 employees on LinkedIn®)
- **Ownership:** NASDAQ:CSCO

**Reviewer Demographics:**
  - **Who Uses This:** Senior Software Engineer, Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 58% Enterprise, 35% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (1 reviews)
- Cloud Services (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Integrations (1 reviews)

**Cons:**

- Billing Issues (1 reviews)
- Expensive (1 reviews)
- Inefficient Alert System (1 reviews)
- Poor Customer Support (1 reviews)
- Pricing Issues (1 reviews)

  ### 14. [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews)
  Organizations today face a serious challenge: managing numerous security vendors and tools while confronting an ever-evolving threat landscape. Sophisticated adversaries are becoming smarter, faster, and more evasive, launching complex attacks that can strike in minutes or even seconds. Traditional security approaches struggle to keep pace, leaving businesses vulnerable. The CrowdStrike Falcon Platform addresses this by offering a unified, cloud-native solution. It consolidates previously siloed security solutions and incorporates third-party data into a single platform with one efficient and resource-conscious agent, leveraging advanced AI and real-time threat intelligence. This approach simplifies security operations, speeds analyst decision making, and enhances protection to stop the breach, allowing organizations to reduce risk with less complexity and lower costs. CrowdStrike's Falcon Platform includes: - Endpoint Security: Secure the endpoint, stop the breach - Identify Protection: Identity is the front line, defend it - Next-Gen SIEM: The future of SIEM, today - Data Protection: Real-time data protection from endpoint to cloud - Exposure Management: Understand risk to stop breaches - Charlotte AI: Powering the next evolution of the SOC


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 366

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.7/10)
- **Value:** 9.1/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [CrowdStrike](https://www.g2.com/sellers/crowdstrike)
- **Company Website:** https://www.crowdstrike.com
- **Year Founded:** 2011
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @CrowdStrike (110,002 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2497653/ (11,258 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Security Analyst, Cyber Security Analyst
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 46% Enterprise, 42% Mid-Market


#### Pros & Cons

**Pros:**

- Features (113 reviews)
- Threat Detection (103 reviews)
- Ease of Use (98 reviews)
- Security (97 reviews)
- Detection (86 reviews)

**Cons:**

- Expensive (54 reviews)
- Complexity (39 reviews)
- Learning Curve (35 reviews)
- Limited Features (31 reviews)
- Pricing Issues (29 reviews)

  ### 15. [timeSheets](https://www.g2.com/products/timesheets/reviews)
  TimeSheets is a comprehensive application designed to streamline time tracking and management within the ServiceNow platform. It enables organizations to efficiently monitor employee work hours, project timelines, and resource allocation, ensuring accurate record-keeping and enhanced productivity. Key Features and Functionality: - Automated Time Tracking: Facilitates seamless recording of work hours, reducing manual entry errors and saving time. - Project Management Integration: Allows for the association of time entries with specific projects, providing clear insights into project progress and resource utilization. - Customizable Approval Workflows: Supports tailored approval processes to align with organizational policies and ensure compliance. - Real-Time Reporting and Analytics: Offers comprehensive reports and dashboards for informed decision-making and performance evaluation. - User-Friendly Interface: Provides an intuitive design for easy navigation and quick adoption by users. Primary Value and Problem Solved: TimeSheets addresses the challenges of manual time tracking by automating the process, thereby reducing errors and administrative overhead. It enhances visibility into workforce activities and project statuses, enabling managers to make data-driven decisions. By integrating seamlessly with the ServiceNow ecosystem, TimeSheets ensures a cohesive experience, improving operational efficiency and compliance with organizational standards.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 27

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.8/10 (Category avg: 8.7/10)
- **Value:** 8.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Abhra](https://www.g2.com/sellers/abhra)
- **HQ Location:** Manchester, US
- **Twitter:** @abhraInc (413 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4791402 (59 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 59% Mid-Market, 30% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (9 reviews)
- Productivity Improvement (7 reviews)
- Solutions (4 reviews)
- Tracking (4 reviews)
- User Interface (4 reviews)

**Cons:**

- Lack of Customization (5 reviews)
- Integration Issues (2 reviews)
- Complexity (1 reviews)
- Limited Customization (1 reviews)
- Limited Features (1 reviews)

  ### 16. [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews)
  Find out what is happening in your business and take meaningful action quickly with Splunk Enterprise. Automate the collection, indexing and alerting of machine data that's critical to your operations. Uncover the actionable insights from all your data — no matter the source or format. Leverage artificial intelligence and machine learning for predictive and proactive business decisions.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 411

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 9.6/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.0/10 (Category avg: 8.7/10)
- **Value:** 9.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (720,884 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,742 employees on LinkedIn®)
- **Ownership:** NASDAQ:CSCO

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 64% Enterprise, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (10 reviews)
- Log Management (8 reviews)
- Dashboards (6 reviews)
- Data Analysis (6 reviews)
- User Interface (5 reviews)

**Cons:**

- Expensive (8 reviews)
- Learning Curve (8 reviews)
- High Resource Consumption (4 reviews)
- Licensing Issues (4 reviews)
- Pricing Issues (4 reviews)

  ### 17. [HappySignals Experience Management for IT](https://www.g2.com/products/happysignals-experience-management-for-it/reviews)
  Make better IT decisions with experience data HappySignals is the IT Experience Management platform that helps enterprise IT organizations measure, understand, and improve employee experience across IT Service Management (ITSM) and Digital Employee Experience (DEX). While ITSM tools show tickets and SLAs, and DEX tools show performance and telemetry, HappySignals shows how employees actually experience IT — and where productivity is being lost. Why traditional metrics aren’t enough - Green SLAs don’t guarantee a good experience. - CSAT scores don’t explain why employees struggle. - Sentiment dashboards don’t tell you what to fix first. HappySignals connects end-user feedback directly to operational data — including services, categories, channels, MTTR, reassignments, vendors, and workflows — so IT leaders can prioritize improvements based on real impact. What you can do with HappySignals - Identify the few ticket types causing the majority of lost productivity - See experience by service, region, role, vendor, or channel - Connect sentiment to MTTR, reassignments, and incident recurrence - Measure perceived lost time and convert it into business impact - Benchmark performance externally using validated surveys - Use AI to summarize thousands of comments into actionable themes Instead of reporting on activity, you measure outcomes. Built for enterprise IT leaders HappySignals supports every role that shapes IT experience: CIOs and IT Leaders Connect IT performance to business value and productivity impact. Service Delivery Managers Unify SLAs, vendor performance, and employee experience in one trusted view. IT Service Owners Prioritize improvements based on lost time and real user friction. Service Desk Managers Identify frustration hotspots by channel and ticket type — and motivate teams with positive feedback. ITSM Process Owners Link ITIL workflows to real employee experience and guide continual improvement with data. Ready to deploy. Built for enterprise. HappySignals is designed to go live fast without turning experience measurement into a long survey project. - Research-backed surveys ready out of the box - Certified ITSM integrations - Minimal setup and low ongoing administration - ISO 27001:2022 certified - GDPR-aligned and enterprise-grade security - Hosted in secure Microsoft Azure cloud with global data center options - Customer-owned data — you retain full ownership of all experience data Traditional CSAT tools require constant design, tuning, and reporting work. HappySignals delivers a proven methodology and decision-ready insights from day one. The result - Higher response rates than traditional CSAT - Clear visibility into where employees lose time - Measurable improvements in productivity and service experience - Stronger alignment between IT, vendors, and business stakeholders HappySignals helps IT move from reactive firefighting to proactive, experience-led decision-making.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 26

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.9/10 (Category avg: 8.7/10)
- **Value:** 9.2/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [HappySignals OY](https://www.g2.com/sellers/happysignals-oy)
- **Company Website:** https://happysignals.com
- **Year Founded:** 2014
- **HQ Location:** Helsinki, Southern Finland
- **Twitter:** @HappySignalsLtd (565 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/7575309/ (48 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 100% Enterprise


  ### 18. [InsightVM (Nexpose)](https://www.g2.com/products/insightvm-nexpose/reviews)
  InsightVM is Rapid7’s vulnerability risk management offering that advances security through cross-department clarity, a deeper understanding of risk, and measurable progress. By informing and aligning technical teams, security teams can remediate vulnerabilities and build Security into the core of the organization. With InsightVM, security teams can: Gain Clarity Into Risk and Across Teams Better understand the risk in your modern environment so you can work in lockstep with technical teams. Extend Security’s Influence Align traditionally siloed teams and drive impact with the shared view and common language of InsightVM. See Shared Progress Take a proactive approach to security with tracking and metrics that create accountability and recognize progress.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 69

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.8/10 (Category avg: 8.7/10)
- **Value:** 10.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Rapid7](https://www.g2.com/sellers/rapid7)
- **Year Founded:** 2000
- **HQ Location:** Boston, MA
- **Twitter:** @rapid7 (123,965 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/39624/ (3,249 employees on LinkedIn®)
- **Ownership:** NASDAQ:RPD

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 51% Enterprise, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (4 reviews)
- Vulnerability Identification (4 reviews)
- Asset Management (3 reviews)
- Features (3 reviews)
- Prioritization (3 reviews)

**Cons:**

- Complexity (3 reviews)
- Performance Issues (2 reviews)
- Resource Limitations (2 reviews)
- Resource Management (2 reviews)
- Time-Consuming (2 reviews)

  ### 19. [HR WorkFlow for ServiceNow](https://www.g2.com/products/hr-workflow-for-servicenow/reviews)
  HR WorkFlow for ServiceNow is a comprehensive solution designed to streamline and automate human resources processes within organizations. By leveraging the robust capabilities of the ServiceNow platform, this product enhances employee experiences and boosts productivity through efficient digital workflows. Key Features and Functionality: - HR Service Delivery (HRSD): Manages HR requests and inquiries, facilitating seamless communication between employees and HR departments. - Onboarding and Offboarding Workflows: Automates the processes associated with employee entry and exit, ensuring timely and accurate completion of tasks. - Event and Company Activity Management: Organizes and tracks company events, enhancing employee engagement and participation. - Knowledge Base Integration: Provides a centralized repository for HR-related information, enabling employees to access necessary resources quickly. Primary Value and Solutions Provided: HR WorkFlow for ServiceNow addresses common challenges in HR management by digitizing and automating manual processes. This transformation reduces reliance on paper-based systems, minimizes errors, and accelerates task completion. Employees benefit from improved access to HR services and information, leading to higher satisfaction and engagement. HR departments experience increased efficiency, allowing them to focus on strategic initiatives rather than administrative tasks. Overall, the solution fosters a more agile and responsive HR environment, aligning with modern organizational needs.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 20

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Setup:** 7.9/10 (Category avg: 8.7/10)
- **Value:** 8.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Rococo Co Ltd](https://www.g2.com/sellers/rococo-co-ltd)
- **Year Founded:** 1994
- **HQ Location:** 2-1-5 Nishi-Shinsaibashi Chuo-ku, Osaka
- **LinkedIn® Page:** https://www.linkedin.com/company/rococo-co.-ltd./ (44 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 45% Enterprise, 45% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (10 reviews)
- Efficiency Optimization (6 reviews)
- Ease of Use (4 reviews)
- Easy Integrations (3 reviews)
- Integrations (3 reviews)

**Cons:**

- Complexity (10 reviews)
- Expensive (3 reviews)
- Lack of Customization (3 reviews)
- Learning Curve (1 reviews)
- Poor Customer Support (1 reviews)

  ### 20. [BigPanda](https://www.g2.com/products/bigpanda/reviews)
  BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises modernize and move to the cloud, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps organizations turn IT noise into insights and manual tasks into automated actions. Enterprises rely on BigPanda to reduce IT operating costs, improve service availability and increase business velocity without adding risk.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 111

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.2/10 (Category avg: 8.7/10)
- **Value:** 9.2/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda)
- **Year Founded:** 2012
- **HQ Location:** Mountain View, California
- **Twitter:** @bigpanda (3,062 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2598034/ (340 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Developer, Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 56% Enterprise, 38% Small-Business


#### Pros & Cons

**Pros:**

- Alerting System (1 reviews)
- Alert Management (1 reviews)
- Automation (1 reviews)
- Easy Integrations (1 reviews)
- Incident Management (1 reviews)


  ### 21. [Celonis](https://www.g2.com/products/celonis/reviews)
  About Celonis Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2026 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 286

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Setup:** 8.1/10 (Category avg: 8.7/10)
- **Value:** 7.9/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Celonis](https://www.g2.com/sellers/celonis)
- **Company Website:** https://www.celonis.com
- **Year Founded:** 2011
- **HQ Location:** New York
- **Twitter:** @Celonis (17,423 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3118913/ (3,797 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Senior Consultant, Analyst
  - **Top Industries:** Information Technology and Services, Oil & Energy
  - **Company Size:** 63% Enterprise, 20% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (25 reviews)
- Efficiency (17 reviews)
- Features (15 reviews)
- Insights (15 reviews)
- Process Management (15 reviews)

**Cons:**

- Learning Curve (15 reviews)
- Complexity (13 reviews)
- Missing Features (10 reviews)
- Limited Features (9 reviews)
- Slow Performance (8 reviews)

  ### 22. [AutomationEdge](https://www.g2.com/products/automationedge/reviews)
  AutomationEdge Hyperautomation Platform is an integrated approach to enable digital transformation across business functions. It combines the elements of automation, Artificial Intelligence, Robotic Process Automation, ETL, Machine Learning, integration and smart analytics to enable end-to-end workflows that go beyond RPA. AutomationEdge helps organizations automate not only mundane, repetitive, rule-based tasks but also complex, cross-functional tasks across the enterprise whether in the front office, middle office or back office. It also offers a library of reusable pre-built robots/adaptors at AutomationEdge Bot Store, to quicken the development cycle. The store includes pre-built automation for IT, HR, Finance, Accounting, Marketing, spreadsheet processing, ERP, CRM, AML, etc. AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, Capita, Coty, ICICI Lombard, HDFC Life, Smart Dubai Government, Mashreq Bank and Genpact to name a few. AutomationEdge is listed in all leading marketplaces including Salesforce AppExchange, BMC Marketplace, ServiceNow Store, Cherwell Marketplace, ZenDesk Marketplace and more.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 73

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 7.7/10 (Category avg: 8.8/10)
- **Ease of Setup:** 9.0/10 (Category avg: 8.7/10)
- **Value:** 7.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [AutomationEdge](https://www.g2.com/sellers/automationedge)
- **Year Founded:** 2015
- **HQ Location:** Houston, Texas
- **Twitter:** @AutomationEdge (422 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10390971/ (554 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 49% Mid-Market, 39% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Intuitive (2 reviews)
- Automation (1 reviews)
- Bot Creation (1 reviews)
- Ease of Learning (1 reviews)

**Cons:**

- Complexity (1 reviews)
- Lack of Guidance (1 reviews)
- Learning Curve (1 reviews)
- Steep Learning Curve (1 reviews)

  ### 23. [Form I-9 & E-Verify](https://www.g2.com/products/form-i-9-e-verify/reviews)
  Form I-9 Compliance, offered by First Advantage, is a cloud-based solution designed to streamline the employment eligibility verification process for organizations. By digitizing Form I-9 and integrating with E-Verify, it enables employers to efficiently manage and maintain compliance with federal regulations, reducing the risk of errors and penalties associated with manual processes. Key Features and Functionality: - Digital Accessibility: Complete Form I-9 and E-Verify processes remotely using tablets, smartphones, or laptops, facilitating seamless onboarding for remote hires. - Electronic Signatures: Utilize various methods for electronic signatures, including mouse, stylus, or finger (on touch-enabled devices), ensuring flexibility and ease of use. - Cloud-Based Platform: Access the system anytime, anywhere, without the need for on-premises infrastructure, enhancing operational efficiency. - Integration with E-Verify: Automatically submit employment eligibility information to the E-Verify system, ensuring compliance with federal requirements. - Audit Trails and Reporting: Maintain comprehensive records and generate reports to monitor compliance and facilitate audits. Primary Value and Solutions Provided: Form I-9 Compliance addresses the challenges associated with manual employment verification processes by offering a secure, efficient, and compliant digital solution. It reduces the time required to complete I-9 forms from days to minutes, minimizes errors through guided workflows, and ensures adherence to legal requirements. This solution is particularly beneficial for organizations with remote or distributed workforces, enabling consistent and reliable onboarding practices across various locations.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 16

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Setup:** 9.6/10 (Category avg: 8.7/10)
- **Value:** 9.6/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Form I-9 Compliance](https://www.g2.com/sellers/form-i-9-compliance)
- **Year Founded:** 2004
- **HQ Location:** Newport Beach, CA
- **Twitter:** @FormI9 (132 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/form-i-9-compliance-llc (6 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Staffing and Recruiting
  - **Company Size:** 56% Mid-Market, 33% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (6 reviews)
- Customer Support (4 reviews)
- Easy Access (1 reviews)
- Efficiency Optimization (1 reviews)
- Navigation Ease (1 reviews)

**Cons:**

- Complexity (2 reviews)
- Lack of Customization (2 reviews)
- Small Business Exclusion (2 reviews)
- Technical Issues (2 reviews)
- Security Vulnerabilities (1 reviews)

  ### 24. [Trello Integration](https://www.g2.com/products/trello-integration/reviews)
  The Trello Integration for ServiceNow enables seamless synchronization between ServiceNow records and Trello boards, facilitating efficient collaboration and project management. This integration allows users to create and update Trello boards and cards directly from ServiceNow releases and stories, ensuring that both platforms remain aligned in real-time. Key Features and Functionality: - Bi-Directional Synchronization: Automatically syncs data between ServiceNow and Trello, allowing for the creation and updating of Trello boards from ServiceNow releases, and vice versa. - Card Management: Enables the creation and updating of Trello cards from ServiceNow stories, ensuring that task details are consistently reflected across both platforms. - Real-Time Updates: Ensures that any changes made in ServiceNow are immediately reflected in Trello, and vice versa, maintaining up-to-date information across both systems. Primary Value and User Benefits: This integration streamlines workflows by bridging the gap between ServiceNow's IT service management capabilities and Trello's project management tools. It eliminates the need for manual data entry and reduces the risk of discrepancies between platforms, enhancing team collaboration and productivity. By keeping records synchronized, teams can focus on their tasks without worrying about data consistency, leading to more efficient project execution and improved service delivery.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 15

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Setup:** 7.9/10 (Category avg: 8.7/10)
- **Value:** 8.6/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Evergreen Systems](https://www.g2.com/sellers/evergreen-systems)
- **Year Founded:** 1979
- **HQ Location:** Seattle, Washington
- **LinkedIn® Page:** https://www.linkedin.com/company/evergreen-power-systems-inc- (37 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Small-Business, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (1 reviews)
- Communication (1 reviews)
- Ease of Use (1 reviews)
- Implementation Ease (1 reviews)
- Productivity Improvement (1 reviews)

**Cons:**

- Integration Issues (1 reviews)

  ### 25. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)
  LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization options, Rescue is built to serve teams of all sizes, from small help desks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 189

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **ServiceNow Integration:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.7/10)
- **Value:** 8.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** https://www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,278 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (1,011 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 37% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Remote Access (5 reviews)
- Remote Support (5 reviews)
- Remote Control (4 reviews)
- Customer Support (3 reviews)

**Cons:**

- Expensive (3 reviews)
- Feature Limitations (2 reviews)
- Limited Features (2 reviews)
- Ticketing Issues (2 reviews)
- Admin (1 reviews)



## Parent Category

[Marketplace Apps](https://www.g2.com/categories/marketplace-apps)



## Related Categories

- [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)
- [IT Alerting Software](https://www.g2.com/categories/it-alerting)
- [AIOps Tools](https://www.g2.com/categories/aiops-platforms)