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ARIES Interaction Manager - Customer Interaction Management (CIM) Application

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This NOW Certified app provides a 360-degree view of your customers (internal and external), helping you execute hyper-personalized omni-channel customer journeys to drive high impact business outcomes. You can log all customer interactions (emails, calls, instant messages and on-site visits) via your service portal through a highly-customizable user interface, within the ServiceNow instance or by simply sending an email.

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