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WP

William P.

Self Employed

Small-Business (50 or fewer emp.)

2/5/2026

"CNN Accurate Labor Hour Estimates That Make Planning a Breeze"

4.5/5

What do you like best about ARI (Auto Repair Software)?

I like that it estimates the labor hours for me, which makes planning and scheduling a lot easier. Review collected by and hosted on G2.com.

What do you dislike about ARI (Auto Repair Software)?

Honestly, so far I haven’t found anything I don’t like about this app. Review collected by and hosted on G2.com.

WM

Whats Da M.

Owner

Small-Business (50 or fewer emp.)

9/17/2025

"Best repair software"

5/5

What do you like best about ARI (Auto Repair Software)?

Well starting with that my Wifes name is Ari so it goes perfectly with us. Ari has literally been a great way for us to schedule and keep track of our business its simplified everything with so many features it has and customers love that we can report to car fax with this sustem Review collected by and hosted on G2.com.

What do you dislike about ARI (Auto Repair Software)?

Other than a few glitches maybe on some future updates thats all i dislike about it Review collected by and hosted on G2.com.

Response from Hristo B. of ARI (Auto Repair Software)

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It's a wonderful name indeed :)

We are glad that our software simplifies business management for you. As for the glitches, we are working to fix as many as possible in the upcoming updates. You can give feedback in the surveys following the next updates, so we know we are moving in the right direction.

Best,

Team ARI

AM

Ayah M.

Senior Technical Talent Acquistion

Mid-Market (51-1000 emp.)

5/26/2025

"Streamlining Auto Shop Operations: ARI Hits the Mark Where It Matters"

5/5

What do you like best about ARI (Auto Repair Software)?

The mobile functionality is another standout. For mobile mechanics and field techs, ARI allows real time job updates, invoice generation, and customer communication all from a smartphone. It supports the kind of agility today’s automotive workforce demands. Review collected by and hosted on G2.com.

What do you dislike about ARI (Auto Repair Software)?

While ARI delivers well on the core shop functions, there are a few areas where it feels slightly underdeveloped especially when thinking long-term scalability. For example, the reporting tools are somewhat limited in scope. Review collected by and hosted on G2.com.

What problems is ARI (Auto Repair Software) solving and how is that benefiting you?

ARI solves that by consolidating everything into a single, user-friendly system. From the first customer interaction to the final invoice, the process is streamlined and transparent. For us, that’s a huge win it reduces the onboarding time for new technicians, lowers the chances of administrative error, and allows our teams to spend more time on skilled work rather than chasing paperwork or flipping between apps. Review collected by and hosted on G2.com.

CH

Chris H.

12/4/2025

"Efficient Invoicing and Tax Management for Small Businesses"

4/5

What do you like best about ARI (Auto Repair Software)?

I like ARI for its simplicity and affordability, which is great for a small business like mine. It's helpful to have everything, like invoicing, paperwork, and taxes, all in one place. I also appreciate having a customer portal and that setting it up was very easy. Review collected by and hosted on G2.com.

What do you dislike about ARI (Auto Repair Software)?

I don't like having to charge a fee to convert the currency. Review collected by and hosted on G2.com.

Response from Hristo B. of ARI (Auto Repair Software)

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Thanks for the awesome review, Chris!

We recently introduced a feature that lets you pass processing fees to clients. It might be helpful in your case if you are using online payments.

Please check out the resource below.

See how ARI (Auto Repair Software) improved

KW

Kurt W.

Founder

Small-Business (50 or fewer emp.)

6/6/2025

"Not Just Software: ARI Is an Actual Business Asset"

5/5

What do you like best about ARI (Auto Repair Software)?

As a founder, I’m always looking for solutions that add real value, streamline operations, and help grow the bottom line. ARI nails this by simplifying complex workflows in auto repair from scheduling and invoicing to inventory management without overwhelming the team. Review collected by and hosted on G2.com.

What do you dislike about ARI (Auto Repair Software)?

One area where it could improve is in offering more advanced customization options for reporting and analytics. For businesses like mine that rely heavily on data to make strategic decisions, having deeper insight and more flexible reports would be a big plus. Review collected by and hosted on G2.com.

What problems is ARI (Auto Repair Software) solving and how is that benefiting you?

The platform consolidates scheduling, parts inventory, invoicing, and customer management into one streamlined system that actually works with how shops and mobile mechanics operate day to day. This reduces errors, speeds up turnaround, and improves overall efficiency all crucial for delivering great customer service and staying competitive. Review collected by and hosted on G2.com.

Response from Hristo B. of ARI (Auto Repair Software)

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Thanks for the amazing feedback, Kurt! We truly appreciate it.

We are more than happy that you see the value in ARI, and it helps streamline your business. We are considering reworking the reports dashboard in the upcoming updates.

If you have other requests you'd like to share, you can message our technical team so we can write that down.

Regards,

Team ARI

JR

Jeff R.

Owner

Small-Business (50 or fewer emp.)

7/12/2025

"Feature packed, but clunky"

3/5

What do you like best about ARI (Auto Repair Software)?

The amount of customization and unique features that are available. For instance, I can inspect a car and attach pictures with notes on the indicating any concerns the car may have. The depth and professionalism in the invoice is also the best I’ve personally used. Review collected by and hosted on G2.com.

What do you dislike about ARI (Auto Repair Software)?

The app isn’t intuitive at all. It’s really meant to be used on a tablet or laptop. Being mobile using the app on my phone was clunky and the lack of a dark mode had me sorely disappointed. Review collected by and hosted on G2.com.

Response from Hristo B. of ARI (Auto Repair Software)

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Hi Jeff,

We appreciate the thorough feedback. We are happy that you like the invoices, inspections, and the app's customisation options.

We are currently going over a series of design and usability updates that aim to address the issues of the app being clunky and unintuitive. Please write us an email at contact@ari.app with some exact points on how we can improve the app's usability.

Thanks and regards,

Team ARI

JM

Josh M.

Director

Computer & Network Security

Small-Business (50 or fewer emp.)

7/12/2025

"An answer for those head scratching moments."

5/5

What do you like best about ARI (Auto Repair Software)?

The ability to combine both diagnostics and CRM within the one application enables detailed reports to the customer and justification for such costs. A lot of time a hassle saved. Review collected by and hosted on G2.com.

What do you dislike about ARI (Auto Repair Software)?

It can be a little complicated but with so many features how could it be the simplest of applications. After just a day or 2 your be a fluent user I’m sure of it as it’s very intuitive. Review collected by and hosted on G2.com.

AS

Ashleigh S.

Property Manager

Small-Business (50 or fewer emp.)

7/11/2025

"Finally organization auto shop"

5/5

What do you like best about ARI (Auto Repair Software)?

I like the fact that that it allows mechanics to organize their appointments invoice etc . There’s also a portal for the customers. It allows vin look up,and if you’re on the go it saves you!!! Review collected by and hosted on G2.com.

What do you dislike about ARI (Auto Repair Software)?

Haven’t found anything wrong as of yet it is very helpful with the many tools included. Review collected by and hosted on G2.com.

Response from Hristo B. of ARI (Auto Repair Software)

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Thanks for the awesome review, Ashleigh!

We are happy that you can organize your work with the app and that the client portal makes things easy for you. We are working hard to add many helpful features in the following releases.

Regards,

Team ARI

SD

Serhii D.

CEO

Small-Business (50 or fewer emp.)

7/2/2025

"The best autorepair software on the market"

4.5/5

What do you like best about ARI (Auto Repair Software)?

Functionality, price, and customer support are just great. Very easy to use, no special skills are needed to work with the software. There are some minor bugs, but the team is working on improving every day and communicates well. Review collected by and hosted on G2.com.

What do you dislike about ARI (Auto Repair Software)?

I can't say that I dislike something; the software is good enough. Like I said, there are some minor issues. The last major problem was, the integrated text messaging stopped working without any notification, so we were sending the paperwork to our customers, and these were never delivered. Review collected by and hosted on G2.com.

WH

Wesley H.

Owner/operator

Small-Business (50 or fewer emp.)

11/4/2025

"Owner/ operator"

5/5

What do you like best about ARI (Auto Repair Software)?

Ari is the best portal it’s so easy to navigate between different items and does everything for you Review collected by and hosted on G2.com.

What do you dislike about ARI (Auto Repair Software)?

I cannot think of anything that I dislike about this software Review collected by and hosted on G2.com.